Patio World Inc.

please see attached

Review: Ordered a vent free stove 3/3/15 was suppose to take 2 wks it is now 7 wks. Manager does not answer calls or return calls. Owner now says it will take an additional 2 1/2 weeks more for delivery. Which means 9 1/2 wks for delivery they claim. They refuse to cancel the order or give us our $1500. They are not trustworthy to deliver the stove at all.Desired Settlement: We do not want to deal with people that lie and hedge responsibility. We feel that the stove for whatever reason will not be delivered in 2 1/2 weeks. We want our money back.

Business

Response:

see attached

Review: Ordered product over 8 months ago with no delivery and 6 different promise dates only after we called them numerous times to even get a response.

There are over 30+ negative reports on [redacted] about this company...wish I had gone there first.

I pushed their people to give me the owners phone and I left him 2 messages asking for a call back with no response.

They closed their store in [redacted] , Fl...so no one to contact there, face to face.Desired Settlement: Need the product we ordered or a refund. No more false promises of delivery . Need you, the Revdex.com, to put out an alert that they can't be trusted.

I have run 3 businesses and would never tolerate poor service like this. Can't see how these people stay in business.

HELP!

Review: We placed a patio furniture order on 1/30/15 with [redacted], owner of Patio World for furniture from 2 companies; [redacted] and [redacted] in the amount of $40,749.83. He asked for full payment to help expedite the order.

He then proceeded to charge [redacted] (which we have paid), put the $40,749.83 in his pocket and never sent any money to either furniture company. Our orders were not processed by either company due to lack of deposit from Patio World.

After 8 weeks I tried to get a delivery date from [redacted] but realized I was getting the run around. I then took it upon myself to call each company directly and I was informed by both companies he never sent a deposit and nothing was processed.

I come to find out the orders will never be processed because [redacted] has ceased conducting business with him and [redacted] has pulled his line of credit.

[redacted] claims his contract allows him up to 18 weeks to process an order but in fact his "contract" is in violation and not written in accordance with the NJ Division of Consumer Affairs, Office of the Attorney General law.

Now 14 weeks have passed. The contract is unlawful and since neither company will do business with him we have filed with NJ Consumer Affairs.

He knew he could not deliver the order when we placed it. He has committed both fraud and larceny. We will file separately those charges with the appropriate authorities.Desired Settlement: His contract is fraudulent and illegal and he must return the money to [redacted] so the money can them be credited to our [redacted] account.

Business

Response:

This has been resolved between the 2 parties

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The disputed amount has not been removed from my [redacted] account. Patio World, Lawrenceville,NJ remains responsible for their fraudulent activity.When they act in accordance with the NJ Consumer Affairs Law I will settle this complaint.Until then this is an open dispute.

Regards,

Review: My wife, [redacted], and I ordered several patio cushions from Patio World on May 28, 2015. They charged us the full amount of $644 at the time of the order. To date, now almost 8 months later, we still do not have the cushions. They have failed to respond to numerous phone calls and emails to the salesperson, [redacted], the customer service manager, [redacted], as well as the president. We sent a letter dated Dec. 8, 2015 requesting refund, followed by emails dated 12/10/15, 12/14/15 and 12/16/15 and still have heard no replyDesired Settlement: We have asked Patio World to refund our payment of $644 since they have not delivered the products we ordered after 7 months and failed to respond to numerous calls and emails.

Review: My wife and I purchased an outdoor umbrella and stand in March 2015. At that time, Patio World informed us that the products would be delivered within approximately 4 weeks. This statement was not true. This misrepresentation of material fact by Patio World was made with the intent that we would rely on the statement and purchase the products. Patio World knew or should have known at the time of the misrepresentation that the products would not be delivered within the specified time frame. We paid approximately $850 for the products in reliance on the misrepresentation regarding the delivery date. The products have not been delivered. Patio World has admitted that it breached its obligations under the agreement and agreed to refund the purchase price. No refund has been sent by Patio World or received by us. Patio World has stolen our money by failing to delivery the products or refund our money. Patio World's conduct constitutes (1) a breach of contract; (2) breach of the covenant of good faith and fair dealing; (3) the torts of conversion, theft, fraud, and fraudulent inducement; and (4) violation of New Jersey state law.Desired Settlement: Entitled to damages of approximately $2,550 under New Jersey law, but willing to accept refund of original purchase price of approximately $850.

Review: We placed an order for a fireplace grate on August 1, 2014. The transaction was made on the telephone with credit card information provided orally and confirmed on Monday, Aug. 4 by FAX. Estimated delivery was 2 to 4 weeks. As of October 24, no delivery and no certain date of delivery.I have called at least 5 times. The first few times I was told it was expected the following week. The last few times, [redacted]" has apologized but told me that the business' "Owner" ( who was not available to speak to me) would not agree to have the item shipped because he/she was waiting to include it in a larger order. When we placed the order and PAID IN FULL in August, we were never told delivery would be contingent upon the company receiving other orders that would make it convenient for them to deliver ours.I have asked twice for a refund and was told the only option was store credit. We don't want anything else they sell ( and why would we rely on them ?). Because we have paid for the item in full we can't reasonably replace it by buying it elsewhere.In effect, the company has taken our money and refused to deliver the product or refund the payment we made. It is actually a form of theft.Desired Settlement: Full refund.

Business

Response:

please see attached

Review: I needed a out door table for the Memoroal Day weekend. Went to the store and talked to the store manager, [redacted]. While we needed the furniture in 4 weeks from the time of the purchase, I asked [redacted] about the time frame of the delivery and return policy.

He responded the following"

. time Frame : 4 weeks. No problem to be delivered to my house by May 24 that was approc 5 weeks from the purchase date.

. Restocking fee---if I do not like the furniture upon delivery, I could refuse the furniture. The comapny would charge me a restocking fee of $350.00

Memorial Day passed with no furniture delivered nor any update from the store. Visited the store on the Moemorial Day weekend asking for the status of the furniture. [redacted] the guys who sold me the furniture informed me that the manufacturer was closed for the day and he would be calling me back for the next day.(May 27). No one called me back on 5/27. I called them back on 5/28 again asking for the status . I spoke with Marilyn this time who then informed me the following:

. Delivery time is normallly 6-8weeks.

. She did not get the message from [redacted] to call me for the status of the furniture

. I told her that I would cancel the purchase but wanted to speak with the owner, [redacted], before I proceed the cancellation

. I was not able to connect with [redacted] the owner live. I left him a vm asking him to call me back. No follow-up calls from hm

. I called them back on 5/29. left them a vm for [redacted] confirming the cancellation of the order stating if I did not hear from them. I would assume this order has been cancelled

. No one called me back

. I ordered a new furniture from other place which is on its way.

. A month later,I got the credit card that was billed for $2,077.94 for the furniture that was never been delivered and cancelled

. Placed on dispute with [redacted] The claim that I signed the "contract" that was stated that the delivery would be 8-16weeks

.

Business

Response:

all sales final (see receipt)

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The contents in the contract is different from what they told me. They promised completely different from what it was written in the contract. They said that the delivery of the goods would be within 4 weeks from the purchase date but in the contract they wrote it 8-16 weeks whoch is completely different from what they told me. Therefore, I CANCELLED the order and they completely ignored my cancellation.