Patrick Kia

I apologize for the delay but I have been out with the flu I did read the complaint and I followed up with my service manager, Robert L [redacted] , yesterday and he informed me that he had already been in contact with Mr [redacted] and that the repair was complete and he was happy Thank you for the follow up and please let me know if you receive anything different from Mr [redacted] Michael P [redacted]

Thank you for your patience while I was away from the office on personal business Contact with the dealership was difficult but again I apologize for the delay... As it relates to case number #*** I am very sorry that there was any confusion about our selling practices; however, we
don't have a way to hold vehicles because that would be unfair to other customers who may want that particular vehicle that are in a position to immediately make a purchase There are many variables that need to liin order to complete a binding sale (approval from banks, securing insurance, obtaining co-signers, etcjust to name a few) From talking with my staff and also what is referenced in the complaint, while there was clear interest in the vehicle (and I can assure you we wanted to sell the vehicle), we simply did not have everything that was needed The complaint also mentions that we would not take a deposit which is not an expression of our desire not to sell the vehicle but more of our desire to not take an individual's money in the form of a non-refundable partial payment only then to have a deal that cannot be finalized and a customer to be without the vehicle of their choice and their money If there is any desire at all to still purchase a vehicle from us I would be happy to explore how that can be done Respectfully, *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11994444, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In resposne to Patrick Kia replyI did meet with the service manager Robert L***The repair is completeThe problem is, the wrong bulb is still installed"I AM NOT HAPPY"In talking to MrRobert L***, I again felt like I wasn't being heardI wanted an apology, and stipulated as muchNever got oneHe researched the "red bulb" which is the core of the issueHe went to his computer and pulled up "the same pictures as I showed him when I requested the red bulb." The only remedy he offered was for me to order the red bulb cluster set (which I offered to do when I made the appointment) and he would have them installed free of chargeStill, with no apology!! After the experience I had at Patrick Kia, I will never have my vehicle serviced there againHere is a timeline of the appointment so as to understand why.12:- Got there early for my appointment1:- Waited for Repair2:- Was told that the part was not there also, it would no be there until pmI was given a loaner car to attend to some business.4:15-4:- Repair was finished (with the wrong bulb)5:- 5:Returned to shop to let them know that the wrong color bulb was installedInstead of apologizing for their mistakeI was told that I did not mention a red bulbI was also told by MrRobert that he remembered me showing him something, but he didn't remember me requesting a red bulb In all fairness, they reduced the price of the installation which I would have gladly paid the original cost for the right bulb.Summary:1) I waited hr minutes for them to tell me the part wasn't there2) Waited an extra hrs for the repair 3) Wrong partThe last meeting I had with MrRobert, nothing of substance was accomplishedI accepted his offer because I felt powerless to get any other satisfactionI don't thing it is right to ask me to order the red cluster set and have it installed free of charge when I offered to order them before the jobI told him I had a red clusterI showed him pictures on *** of the red cluster set I was going to orderI told him I would be willing to pay more if they could provide the red bulb ( for the odometer)Now, let me tell you thisWhen I went back to complain about the odometer bulb, I was told by the guy in the service trailer that "since the odometer is digital, there is no bulbThe last visit I had with MrRobert, they handed me a bag of bulbsI don't feel comfortable taking my vehicle back to Patrick KiaThe only fair remedy is for me to be reimbursed fully for the incorrect installation as well as the over four hour wait.Regards,
*** ***

I have attempted to contact *** *** at *** and there was no answer. I tried to leave a message and the phone is not able to take messages at this time We are a third generation - family owned dealership and pride ourselves on satisfying our
customers and their concerns. Please have *** *** contact me at *** at her earliest convenience. *** ***General Sales ManagerPatrick KIA***

I apologize for the delay but I have been out with the flu.  I did read the complaint and I followed up with my service manager, Robert L[redacted], yesterday and he informed me that he had already been in contact with Mr. [redacted] and that the repair was complete and he was happy.  Thank you...

for the follow up and please let me know if you receive anything different from Mr. [redacted].  Michael P[redacted]

I have attempted to contact [redacted] at [redacted] and there was no answer.    I tried to leave a message and the phone is not able to take messages at this time.   We are a third generation - family owned dealership and pride ourselves on satisfying our customers...

and their concerns.  Please have [redacted] contact me at [redacted] at her earliest convenience.  [redacted]General Sales ManagerPatrick KIA[redacted]

Thank you for your patience while I was away from the office on personal business.  Contact with the dealership was difficult but again I apologize for the delay...
 
As it relates to case number #[redacted] I am very sorry that there was any confusion about our selling...

practices; however, we don't have a way to hold vehicles because that would be unfair to other customers who may want that particular vehicle that are in a position to immediately make a purchase.  There are many variables that need to line-up in order to complete a binding sale (approval from banks, securing insurance, obtaining co-signers, etc. just to name a few).  From talking with my staff and also what is referenced in the complaint, while there was clear interest in the vehicle (and I can assure you we wanted to sell the vehicle), we simply did not have everything that was needed.  The complaint also mentions that we would not take a deposit which is not an expression of our desire not to sell the vehicle but more of our desire to not take an individual's money in the form of a non-refundable partial payment only then to have a deal that cannot be finalized and a customer to be without the vehicle of their choice and their money.  If there is any desire at all to still purchase a vehicle from us I would be happy to explore how that can be done.  Respectfully, 
[redacted]

Review: Was very interested in a [redacted] that they had on the lot. Made several attempts to buy the car but keep telling me no they wouldn't take a deposit for the car. Wouldn't hold it for me either. When I finally had all that they requested and I went to make the purchase I was told the car had been sold. Was never told before going back to close the deal it had been sold. They then offered me alike [redacted] but 3 years newer and $2,00.00 more. Wouldn't come down on price.

I felt they baited me and then switched on me.

Wrote to salesperson several times expressing my wish to buy the car and even wrote the general manager as well. If you need copies I have them.Desired Settlement: Want this on their record at how they treat potential customers. Would of like the newer car at the lower price but so mad at what they did it don't care if I get a car from them,

Business

Response:

Thank you for your patience while I was away from the office on personal business. Contact with the dealership was difficult but again I apologize for the delay... As it relates to case number #[redacted] I am very sorry that there was any confusion about our selling practices; however, we don't have a way to hold vehicles because that would be unfair to other customers who may want that particular vehicle that are in a position to immediately make a purchase. There are many variables that need to line-up in order to complete a binding sale (approval from banks, securing insurance, obtaining co-signers, etc. just to name a few). From talking with my staff and also what is referenced in the complaint, while there was clear interest in the vehicle (and I can assure you we wanted to sell the vehicle), we simply did not have everything that was needed. The complaint also mentions that we would not take a deposit which is not an expression of our desire not to sell the vehicle but more of our desire to not take an individual's money in the form of a non-refundable partial payment only then to have a deal that cannot be finalized and a customer to be without the vehicle of their choice and their money. If there is any desire at all to still purchase a vehicle from us I would be happy to explore how that can be done. Respectfully, [redacted]

Review: I purchased a [redacted] on 9/17/2015. I have only put 20,000 miles into the vehicle. Since buying the vehicle I have had several issues such as the steering shaft and steering rack needing to be replaced only 4 months of purchase date, new tires only after 20,000 miles, ball joints needing to be replaced, back brake light goes in and out, also several reacalls on the car prior to buy date.Desired Settlement: I have tried several times to get Patrick Kia to help with the car. It is very unfair that only after having the car for 8 months and only 20,000 miles that I have had to put so much money into the car and still can not drive because their is so many issues with it. It is very unfair that Patrick Kia would sell a car with so many issues that should have been addressed at the time of purchase.

Business

Response:

I have attempted to contact [redacted] at [redacted] and there was no answer. I tried to leave a message and the phone is not able to take messages at this time. We are a third generation - family owned dealership and pride ourselves on satisfying our customers and their concerns. Please have [redacted] contact me at [redacted] at her earliest convenience. [redacted]General Sales ManagerPatrick KIA[redacted]