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Patrick Motor Sales, Inc.

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Reviews Patrick Motor Sales, Inc.

Patrick Motor Sales, Inc. Reviews (18)

The company charged me for a refundable deposit and refuses to refund it.I put a refundable deposit down with the company to purchase a car. Turns out the car was not one of the three colors that was acceptable to me. I was looking for silver, gray, or white; they had a champagne. I asked for the refund of my deposit. They did not want to return my deposit, and offered to find me the appropriate color. I told them I still wanted the deposit returned, but if they found the proper color to call me. The salesman pushed to hold the deposit and I relented and said yes. I told them to contact me when they found a car to make the final decision. In the meantime I was looking at other dealers. I found a car in the meantime and purchased it. [redacted] VW did not get back to me involving finding a car for 3 days. When they did contact me they told me they had procured the car from another dealer. At no time did I authorize this and I reminded the salesman that I told them to call me before they procured the car. At which time I was passed off to a manager who told me that my refundable deposit was now non-refundable and he would not give it back to me and that I was causing people to be fired.Desired SettlementAn exact refund of [redacted] of the refundable deposit that I made with the company.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]Mr [redacted] reached out to [redacted] VW for a price on a specific car. We soon came to terms but unfortunately we did not have the desired color vehicle Mr [redacted] wanted. A deposit was taken by our staff who informed Mr [redacted] that the [redacted] was to go out and purchase the [redacted] car from another dealer. It by no means was refundable and that was explained. It would be refundable if the car had damage or mechanical issues, which it did not. the next day [redacted] VW did as promised and purchased the [redacted] vehicle for Mr [redacted] and after picking it up Mr [redacted] called in and said that he went to a local dealer to take a closer look at the vehicle he ordered with us and said he had a change of heart and that it was not what he expected. We had already paid and picked up the vehicle for Mr. [redacted] and was no way for us to refund our transaction with the other dealer leaving us with property that we had no desire for unless it was sold which it was clearly not at this point. We had explained to Mr [redacted] that we brought this car in for him but he persisted that he wanted a different color. To make Mr [redacted] happy and to ensure we secured his business properly we agreed with him that we would get him a different color. [redacted] VW made arrangements with another dealer but before we wrote yet another [redacted] check we called Mr [redacted] to keep him in the loop and to make sure he was 100% sure that this is what he wanted. We did not want history to repeat itself in regards to the matter. Mr [redacted] gave us the "o.k" and we proceeded. Shortly thereafter the vehicle arrived and Mr [redacted] was informed. We scheduled a time on the upcoming Saturday for him to come in and sign and pay for the vehicle. Saturday came and Mr [redacted] never showed. Close to the end of the day Mr [redacted] called and said that he would like his deposit back because he had gone and purchased the car elsewhere. He had asked for his deposit back and [redacted] VW informed him that the $500 deposit was not going to be refunded. [redacted] VW had spent over [redacted] in orders for Mr [redacted] that we could not recover. We had paid people to go get the two cars for Mr [redacted] and we have accrued interest on the two vehicles that were secured specifically for him. Mr [redacted] had attempted to dispute his charges with his credit card company and the Credit Card Company sided with [redacted] VW. MR [redacted] then filed a complaint with Volkswagen Customer Care and they too sided with [redacted] VW.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)At no point did I have a change of heart about the color. I had explained to the salesperson[redacted]) which colors were acceptable; they were white, silver, and gray. The employee told me he found one in silver. I felt very pleased and was happy to put down a deposit to pick up the vehicle. The following day something started to bother me about the exact "name" of the color that [redacted] said he was procuring for me. He had said, "Moonrock Silver Metallic." I had never heard of this name for a color before and I had been doing my research for at least a month and a half before this purchase. So I looked on the VW website and it in fact was not a silver and more of a champagne. I even went as far as to go to a dealership to see it in person and make sure, and it was in fact champagne. This is when I called up [redacted] to tell him that he was sourcing the wrong color; when I did he said it was already there. I told him the color was unacceptable and that I would like a return of my deposit as it was not what we had agreed upon. He then decided to try to convince me that in certain lights it was silver and tried to blame the problem upon his color blindness. Then he wanted to see if he could source another car. I told him that would be fine, but in the meantime I would like my deposit back until he found one. He wanted to hold onto the deposit and was not taking no for an answer so I finally relented and let them keep the deposit, on the condition that they call me before they procure the car. After this conversation no one made contact and spoke to me until the morning I called up to retrieve my deposit. [redacted] and/or his[redacted] moved on getting the new car based upon our conversations prior to the procurement of the first car and this is in no way, shape, or form my fault. If [redacted] VW kept their employees properly trained and managed they would know their own color catalog and none of this would have never happened.This was my first new car purchase and my first dealership purchase and I can understand why people feel so much anxiety these places now.[redacted]Final Business Response Mr. [redacted] was informed that both vehicles were here and the dealership can privide phone records showing that multiple conversations occured after the car arrived. It just so happen the the day Mr [redacted] was supposed to pick up the vehicle he instead asked for a refund.

On 5/30/2014 I entered into a sales contract with Patrick Motors to purchase a 2014 VW Jetta. I was told since I was financing the vehicle with no money down that GAP insurance would be a good idea in the event of a loss. I agreed and included the amount of that policy, $795, in my loan. The contract for GAP policy stated that I could cancel within 30 days for a full refund; after 30 days a prorated refund would be issued. All refunds for policy would be issues to my auto finance company and applied towards loan principle balance. Delivery of the vehicle took place on 6/02/2014. After researching GAP, I found I could obtain similar coverage through my insurance company for a substantial savings and on 6/28/2014 sent a message to the Business Manager that I wanted to cancel the GAP coverage. After no response, I sent another email on 7/17. No response. I emailed the owner on 7/26 and was emailed by the business manager apologizing for his delay is response, assuring me the paperwork for the refund would be emailed to me on 7/27 and the full amount paid for the policy would be refunded. This never happened. I have written record of another 9 requests to the dealership asking for the policy to be cancelled, and have received responses but no action to cancel the policy.Product_Or_Service: GAP protectionAccount_Number: XXXXXXXXXDesired SettlementAt this point in time, I expect a full refund of the $795 paid for the GAP protection as well as interest paid on that amount from the original date of cancelation (6/28/14)through November 2014, which equals $45.70:July - $9.28August - $9.21September - $9.14October - $9.07November - $9.00Business Response The Consumer above, did file for the GAP cancellation. Within the time frame he had also noted, Mr. [redacted] also wished to trade the vehicle in on two separate occasions. Do to the fact that his daughter did not like the vehicle because it was a manual transmission. When doing this with his particular lienholder(trading in the vehicle), what will happen is they will automatically cancel the gap isnurance and the retain the refund(but the loan amount would be that much less when the car is paid off). So on the two particular occasions the dealership was under the assumption that the bank will retain the refund, and cancel out the coverage for Mr. [redacted]. Within the last week or two, it has been noted that Mr. [redacted] cannot obtain financing so therefore he will be keeping his car. So to do this the dealership does agree with Mr. Bellatoni's statements and will be correcting the issue for him. We do want to ensure he is 100% satisfied. Therefore we will correct this and send the amount to the bank.

I put a deposit on new vehicle sales could not provide proper paperwork they refused return of deposit.on sept.6 wanted to purchase new vehicle, asked if we could put son on title, being I have cancer and wanted second ownership. [redacted] sale agent said it could be done. I was cash buyer, they didn't have car on lot but would get one, he convinced me to put deposit, because car was hot sale and they couldn't keep cars in lot. sept 8 was called told they had car. told them I was coming up to look at it, being that it was driven in from another state and not flatbedded, and I wanted to test drive and check for any damage. he began to tell us I needed an appointment. We went anyway. I had cashier check in hand to complete sale. [redacted] than began to tell me I have to register and get plates myself because son was on title and they could not do it. I was ok with this I asked about sticker and he said they don't give stickers, I wasn't happy but was ok with this to. I told him to just have RMV form ready as the vehicle had been insured by me the day prior and paid through [redacted] insurance which I told him I had day1. He than told me I could not get RMV form from them I needed to get this myself, [redacted] does not have an office they do EZ drive and fax. Patrick Subaru has EZ drive but could not do it for me again cause son was on title. I called insurance and they said they needed paperwork from dealer for RMV. Dealership refused said they would give it to me but not insurance. If they did I would not be able to register the vehicle. At this point I told them to cancel sale and give me back my deposit I would find another way to obtain vehicle. I was not comfortable with this transaction. buying a car I cannot register. it didn't make sense to us. He began to tell me if I do the transaction in just my name they will do everything and told me to get a will. they then accused me of wanting an illegal transaction and that they took the time to find me a vehicle and pick it up and I wasn't getting a refund. I feel that being I cancelled the contract within 48hrs I should get my deposit back, I wanted and was ready to purchase the vehicle and they wanted me to do things I was not comfortable with, and never had to do before and was questioning the transaction of the sale. I feel I was being forced to do the sale the way they wanted or I could not get vehicle. this all happened after I gave a deposit, was assured a refund, and was told they could put my son on title. I was connected to the sales manager [redacted] who spoke to my husband and was screaming at him telling him that we canceled deal. and they went out of there way and needed to be compensated for there time. He was on speaker phone he hung up! I then called [redacted] back to try and speak to him. He accused us of treating him badly through the whole transaction and when asked about are handshake and deposit he said it never happened Good Luck! and hung up on us.Desired SettlementDeposit of $500 on a brand new vehicle from Patrick Subaru.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@patrickmotors.comTo whom it may concern,In reference to complaint #XXXXXX with Mrs. [redacted] At no time will we agree to have a minor on a contract. We gave her options that would help her add her son but, she Demanded that we do it. So with that said [redacted] has already refunded her deposit.$500.00 was refunded to their credit card on September 9th 2014I can email a pdf of the refund if needed.

Was misinformed about warranty terms and conditions about canceling/refund on policy and customer service.At the time of warranty purchase I was informed that the policy could be canceled at anytimeIf the warranty went without a claim a full refund would be given to the lien holder or to the owner if car was paid off, but as soon as the policy was used then any future refund would be a percentage determined by mileage on car and time left in policyWhen I returned to have this policy canceled a full refund was not offeredThey claimed that it is not the policy to return the full amount and said all I would qualify for was a $refund.Customer Service throughout this process was lackingI had to visit the dealership twice for this matter, the first time I was offered the $and when I mentioned the full refund I was told that he didn't know anything about that kind of deal that the person who originally set up the policy was on vacation and would return that MondayThe finance repstated that when that person returned from his vacation he would bring it to his attention and have him call meTwo weeks go by, and I return to the dealership to find the same representativeHe claimed that the representative had run to the store and would be back shortly.After minof waiting I look over my shoulder to see men in an office siting at a table, one of which turns out to be the finance [redacted], a [redacted] he states that hes not sure if it was him who set up my policy or another man that has since retired and went into detail about how I have a year warranty, that the money back policy is for or more year policies and that my car would never have qualified for this program because I had over 45,miles on the car at time of purchaseThis safety net was the only reason I purchased the warranty in the first place, if something happened to the car I would have the warranty to help fix it, if nothing goes wrong then no harm, no foul, I get my money back and this turned out not to be the caseI feel that I was lied too and conned by this dealership.Desired Settlementlooking to be refunded the full amount of the unused warranty, promised by the dealershipBusiness Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@patrickmotors.comThe warranty is cancelable at any time for a prorated refundThe warranty purchased has no full reimbursement option, it is cancelable at anytime for a prorated refundThe approximate $refund is based on a prorated refundPatrick Motors apologizes if the customer feels customer service was lacking, but two different [redacted] have tried to explain the details of his coverage to himBoth managers had little successThe customer asked if the store offered full reimbursement warrantiesMr[redacted] explained the exact terms of a warranty that could get a reimbursement and further told the customer that he did not have that optionThe customer has no paperwork on a full reimbursement optionThis is because the contract he purchase doesn't have that optionThe reimbursement portion that Patrick Motors offers would only take effect at the expiration of the time portion of the warrantyThe customer has a month coverageHe is only about years inThe mileage plays no factor in the full reimbursement optionThis would all be disclosed on the paperwork if the option of a full reimbursement was availibleThis is a very difficult situation to explain via a typed response, Patrick Motors is more than willing to discuss the fine details over the phone or in person with a Revdex.com agent and or the customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)At time of purchase, it was explained to me that I would pay into the warranty the $When repairs were needed it would be taken from the $that I put in with a $deductibleIf the plan was unused I could cancel it and the full #minus administration fees would be returned to the lien holder if I did use it, then I would be given a prorated amountIf I waited for the expiration of the policy I was told that the warranty company would keep the funds if I didn't cancel before the expiration and mileage limit (when car reaches 100,miles) This and this alone was the reason I purchased the policy, knowing I had a safety net if something happened to the car but if all was well I could always get my money backNow the story has changed and I'm being told that I'm mistakenI believe that either by lack of training or perhaps deception on the side of the Patrick Subaru sales team a mistake was made and I should not have to be the one to pay for itAll my experiences with Patrick Motors, from there sales team to the service department has been unsatisfactory and I would like to have the refund that is owed to me so I can wipe my hands of this organizationDuring my first trip into Patrick Subaru for this refund, I was given the the option for the $refund and when I questioned it I was told the finance person that handled my paperwork originally, was on vacation and that when he returned he would look over my paperwork and get back to meAfter weeks of waiting for a phone call I returned to the dealership to then had to wait 10-min for the finance manager to come out and state the same thing as the previous finance agentCustomer Service should be the top priority but it seems that once you purchase the car you are forgotten aboutI cant get a phone call from this finance department so I have to make a second trip and when I first purchased the car the rear cup-holder was broken, not a big deal, but I made an appointment weeks in advance to have the service department replace it as well as fix a seat belt and come to find out when it came time the cup holder was out of stock and they had to order itI stated that was fine, if they could just contact me when the part was available I would make an appointment then to have it replaced, never got a call about that part, I ended up ordering it myself at the Subaru of Nashua and they installed it for meThe Dealership was going to take care of my registration for me and after days I received a phone call stating that they never received my insurance binderI ended up driving a car without insurance and a valid registration because they waited too longThis Subaru location needs work I have never done business with such a disorganized car dealer before.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] Motors can spin the the story all they want, the warranty terms and conditions that were originally explained to me are different then the term and conditions that are listed in the paperworkThey explain it one way to get you to buy it and when it comes to honoring the deal they are lacking in that honorI'm years into a year warranty and they want to give me $out of the $that I invested and never used, its highway robbery.I would be better off allowing the warranty to continue and hope that something goes wrong with the car so at least then the $would be used and not collected by the warranty company and [redacted] Motors.Now they offer a $Service Voucher hoping that would get me to drop this and go awayI wouldn't trust their Service department to put air in my tiresI just want my refund returned to my lien holder as originally stated to me at time of purchaseYou cant mislead and cheat your customers and think you can get away with it.Final Business Response see pdf

They repaired my car three times without actually fixing the problem and I had to go to Audi to have it redone, one of the guys threatened me as well.I had been a customer of P motors for over 6years when I had a VW; I loved it there. Then I traded my VW in for an Audi and the car began to consume way too much oil within the first 6 moths to a year of dealing with this issue it progressed to the point where I was adding a quart of oil every day or other day (100miles). I went to them three times and they first fixed a plug (along with a detail which was poorly done and my front brakes which were also poorly done), the plug job for the engine didnt work and didnt stop the oil leak that they said they couldnt find; I went back and I told them it didnt work and they gave me a new oil cap after I told them I already tried that, this didnt work either. They kept telling me they didnt know what the problem and they werent sure it would be fixed, this was until they went and said they had an audi tech who just started the day before look at it,which he changed the "breathers and seperators" this did not work and it actually became worse! [redacted] who helped me got irritated becauase I was getting upset that they didnt know what the problem was and told me that if I give them a bad review he will kill me since he used to play basketball in the area I live in and he knows where I live. I told his boss and he apologized and said he was joking. Then after I got my car back the brakes squeal (which they did not before!) and the oil leak was way worse. I couldnt nelive this so I had my step dad talk to them because at this poitn I was irate. They did refund me back the money for the plu which was about 170.00, I have to get the exact amount; but they wouldnt refund me for the last job which was over 300.00 or so (need to get an exact on that). I went to Audi who told me that I needed an iol consumption test right away, so they re did the seperation and breathers and I HAD to go back for the second part where they weight the oil for me; and tehy found out it was bad pistons and rings! Audi honored this and replaced htem for free! Thank GOD because through all of this the warrenty that I had purchased from Patrick Motors was about to be up and I wasted about two months going back and forth with P Motors and teh warrenty may not have covered this big job. I spoke with [redacted] at Patrick Motors a dozen times and he will not refund my money for this last job or honor the mistakes the shop made. On top of all of this I had to be in a loner car of theirs through most of it all which they tried to say I scartched and deeducted money out of my accoutn for the gas without my permission! These people are crooks! If I had enough money I would sue them,what a headache!!!!Desired SettlementI want a refund of the last job they did !

Was misinformed about warranty terms and conditions about canceling/refund on policy and customer service.At the time of warranty purchase I was informed that the policy could be canceled at anytimeIf the warranty went without a claim a full refund would be given to the lien holder or to the owner if car was paid off, but as soon as the policy was used then any future refund would be a percentage determined by mileage on car and time left in policyWhen I returned to have this policy canceled a full refund was not offeredThey claimed that it is not the policy to return the full amount and said all I would qualify for was a $refund.Customer Service throughout this process was lackingI had to visit the dealership twice for this matter, the first time I was offered the $and when I mentioned the full refund I was told that he didn't know anything about that kind of deal that the person who originally set up the policy was on vacation and would return that MondayThe finance repstated that when that person returned from his vacation he would bring it to his attention and have him call meTwo weeks go by, and I return to the dealership to find the same representativeHe claimed that the representative had run to the store and would be back shortly.After minof waiting I look over my shoulder to see men in an office siting at a table, one of which turns out to be the finance [redacted], a [redacted] he states that hes not sure if it was him who set up my policy or another man that has since retired and went into detail about how I have a year warranty, that the money back policy is for or more year policies and that my car would never have qualified for this program because I had over 45,miles on the car at time of purchaseThis safety net was the only reason I purchased the warranty in the first place, if something happened to the car I would have the warranty to help fix it, if nothing goes wrong then no harm, no foul, I get my money back and this turned out not to be the caseI feel that I was lied too and conned by this dealership.Desired Settlementlooking to be refunded the full amount of the unused warranty, promised by the dealershipBusiness Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@patrickmotors.comThe warranty is cancelable at any time for a prorated refundThe warranty purchased has no full reimbursement option, it is cancelable at anytime for a prorated refundThe approximate $refund is based on a prorated refundPatrick Motors apologizes if the customer feels customer service was lacking, but two different [redacted] have tried to explain the details of his coverage to himBoth managers had little successThe customer asked if the store offered full reimbursement warrantiesMr[redacted] explained the exact terms of a warranty that could get a reimbursement and further told the customer that he did not have that optionThe customer has no paperwork on a full reimbursement optionThis is because the contract he purchase doesn't have that optionThe reimbursement portion that Patrick Motors offers would only take effect at the expiration of the time portion of the warrantyThe customer has a month coverageHe is only about years inThe mileage plays no factor in the full reimbursement optionThis would all be disclosed on the paperwork if the option of a full reimbursement was availibleThis is a very difficult situation to explain via a typed response, Patrick Motors is more than willing to discuss the fine details over the phone or in person with a Revdex.com agent and or the customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)At time of purchase, it was explained to me that I would pay into the warranty the $When repairs were needed it would be taken from the $that I put in with a $deductibleIf the plan was unused I could cancel it and the full #minus administration fees would be returned to the lien holder if I did use it, then I would be given a prorated amountIf I waited for the expiration of the policy I was told that the warranty company would keep the funds if I didn't cancel before the expiration and mileage limit (when car reaches 100,miles) This and this alone was the reason I purchased the policy, knowing I had a safety net if something happened to the car but if all was well I could always get my money backNow the story has changed and I'm being told that I'm mistakenI believe that either by lack of training or perhaps deception on the side of the Patrick Subaru sales team a mistake was made and I should not have to be the one to pay for itAll my experiences with Patrick Motors, from there sales team to the service department has been unsatisfactory and I would like to have the refund that is owed to me so I can wipe my hands of this organizationDuring my first trip into Patrick Subaru for this refund, I was given the the option for the $refund and when I questioned it I was told the finance person that handled my paperwork originally, was on vacation and that when he returned he would look over my paperwork and get back to meAfter weeks of waiting for a phone call I returned to the dealership to then had to wait 10-min for the finance manager to come out and state the same thing as the previous finance agentCustomer Service should be the top priority but it seems that once you purchase the car you are forgotten aboutI cant get a phone call from this finance department so I have to make a second trip and when I first purchased the car the rear cup-holder was broken, not a big deal, but I made an appointment weeks in advance to have the service department replace it as well as fix a seat belt and come to find out when it came time the cup holder was out of stock and they had to order itI stated that was fine, if they could just contact me when the part was available I would make an appointment then to have it replaced, never got a call about that part, I ended up ordering it myself at the Subaru of Nashua and they installed it for meThe Dealership was going to take care of my registration for me and after days I received a phone call stating that they never received my insurance binderI ended up driving a car without insurance and a valid registration because they waited too longThis Subaru location needs work I have never done business with such a disorganized car dealer before.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] Motors can spin the the story all they want, the warranty terms and conditions that were originally explained to me are different then the term and conditions that are listed in the paperworkThey explain it one way to get you to buy it and when it comes to honoring the deal they are lacking in that honorI'm years into a year warranty and they want to give me $out of the $that I invested and never used, its highway robbery.I would be better off allowing the warranty to continue and hope that something goes wrong with the car so at least then the $would be used and not collected by the warranty company and [redacted] Motors.Now they offer a $Service Voucher hoping that would get me to drop this and go awayI wouldn't trust their Service department to put air in my tiresI just want my refund returned to my lien holder as originally stated to me at time of purchaseYou cant mislead and cheat your customers and think you can get away with it.Final Business Response see pdf

I bought the car- it is a lemon. Brough it to be repaired 5 times - no resolution. Brought it to a different dealer who confirmed I need transmission.Bought the car on May 17, 2011 from Patrick Subaru. First transmission issue on 6/4/11. Brought it to them and they said to bring it back the next time it happens. Happened again on 6/11/12 and brought it to Subaru on 6/14/12. They couldnt find the issue. The clunk noise happened again 8/3/12 and 8/9/12. brought it to Subaru on 6/16/12 - no resolution. 6/18 the clunk happened again in Maine. Brought to Subaru on 8/20/12. They replaced the valve body because they found metal in the trans fluid. on 10/27/12 the clunk happened again. Brought it to Subaru on 11/2/12. Issue not resolved. Talked to the [redacted] because the car is NOT safe. [redacted] took the car on 11/5/12 and used as his personal car. Caled on 11/6 to say he couldnt find issue. 5/5/14 Clunk noise. 7/5/14 Eighth Clunk noise. Brought the car to a different Subaru who confirmed I need a transmission, and it is now out of warrantee.Desired SettlementI demand a new transmission. I have had the issue since two weeks after I bought the car, and it is a lemon. I have tried and tried to have it resolved. I feel they delayed repairing it because of the warrantee. I even stated that I was sorried they were not going to fix it in time, which they replied, "since you have been bringing it in for repair since it has been under warrantee, it will not be an issue." Now there is an issue with them paying for the replacement.Business Response Contact Name and Title: [redacted] service manContact Phone: XXX-XXX-XXXXContact Email: [redacted]@patrickmotors.com[redacted] has not been to [redacted] motors with her [redacted] impreza since nov. X XXXX with 36,809 miles we would be more then happy to look at vehicle to check for customers issue at her convience my cell # XXX-XXX-XXXX email [redacted]@patrickmotors.com thank you [redacted]

I bought the car- it is a lemon. Brough it to be repaired 5 times - no resolution. Brought it to a different dealer who confirmed I need transmission.Bought the car on May 17, 2011 from Patrick Subaru. First transmission issue on 6/4/11. Brought it to them and they said to bring it back the next time it happens. Happened again on 6/11/12 and brought it to Subaru on 6/14/12. They couldnt find the issue. The clunk noise happened again 8/3/12 and 8/9/12. brought it to Subaru on 6/16/12 - no resolution. 6/18 the clunk happened again in Maine. Brought to Subaru on 8/20/12. They replaced the valve body because they found metal in the trans fluid. on 10/27/12 the clunk happened again. Brought it to Subaru on 11/2/12. Issue not resolved. Talked to the [redacted] because the car is NOT safe. [redacted] took the car on 11/5/12 and used as his personal car. Caled on 11/6 to say he couldnt find issue. 5/5/14 Clunk noise. 7/5/14 Eighth Clunk noise. Brought the car to a different Subaru who confirmed I need a transmission, and it is now out of warrantee.Desired SettlementI demand a new transmission. I have had the issue since two weeks after I bought the car, and it is a lemon. I have tried and tried to have it resolved. I feel they delayed repairing it because of the warrantee. I even stated that I was sorried they were not going to fix it in time, which they replied, "since you have been bringing it in for repair since it has been under warrantee, it will not be an issue." Now there is an issue with them paying for the replacement.Business Response Contact Name and Title: [redacted] service manContact Phone: XXX-XXX-XXXXContact Email: [redacted]@patrickmotors.com[redacted] has not been to [redacted] motors with her [redacted] impreza since nov. X XXXX with 36,809 miles we would be more then happy to look at vehicle to check for customers issue at her convience my cell # XXX-XXX-XXXX email [redacted]@patrickmotors.com thank you [redacted]

Patrick Subaru sold me an unsafe vehicle with defective brakes. I brought it in 2 times to have this addressed and they never repaired the issue.I am extremely disappointed in Patrick Subaru. I purchased a 2011 Subaru Impreza from their dealership in Mid August 2014. Within 7 days of purchasing the vehicle I noticed extremely squeaky brakes. I brought the vehicle in for service at Patrick Subaru and allegedly the problem was resolved. 6 weeks later the brakes start squeaking again and [redacted] at Firestone-Allston who is a former colleague of Keith(who sold me my car at Patrick Subaru) advised me that the front and rear brakes need work and that the vehicle was sold to me with extremely worn out/defective brakes. Thus I drove the hour each way to [redacted] Subaru and allegedly the problem was fixed by Patrick Subaru's service dept.Today I brought the vehicle in again as the brakes were not working properly. [redacted] said that Patrick Subaru serviced only fixed the front brakes and not the rear ones and I need 750 dollars worth of work. He said that their service dept should have fixed the defective brakes in the back when they fixed them in the front. Rather than driving the hour to Shrewsbury again to have my brakes fixed which should have been done the first time I am just having Firestone take care of the rear brakes. My vehicle would not have been safe to drive to Shrewsbury to have them look at the brakes a 3rd time according to the Firestone representative and I agree based on how poorly the brakes were working. Also I needed to be at work at 8AM for a meeting at Steward Healthcare Corporate Office where I work so I needed to drop the vehicle off on my way to work and take the train in. I do not trust that the mechanics at Patrick are competent enough or honest enough to fix the vehicle even if I had brought the vehicle in a 3rd time, driving an hour each way. When I brought all of this up to [redacted] Patrick of Patrick Subaru today he called into question the moral integrity of the Mechanic, [redacted], and disputes his appraisal. He also refuses to pay for the 750 dollars in brake repairs that should have been done on the prior two visits or conduct a due diligence investigation into whether the brakes should have been repaired on the prior two trips. I would like to avoid litigation in this matter.Please view: https://www.facebook.com/PatrickMotorsSubaru/reviews?ref=page_internalAlot of people are not happy with this dealership.-Sincerely[redacted], M.CJ, FCLA, CFEDesired Settlementpay for the 750 dollars that Firestone is charging me to repair the brakes Patrick should have fixed the two prior times I was there. Please call the firestone mechanic [redacted] if you have any questions.Business Response Contact Name and Title: [redacted] PatrickContact Phone: XXXXXXXXXXContact Email: [redacted]@patrickmotors.comI have been in contact with Mr.[redacted] over his recent brake issue. Because the vehicle is still under the 90 day warranty we offered to have the vehicle repaired at our service department. To make it convenient, I offered to have someone pick up the car in Boston and drop off a loaner car, so Mr. [redacted] would not be inconvenienced anymore than he has. At that point he refused any help from us and told me that he had already ok'd the Firestone in Boston to repair the vehicle. I told Mr. [redacted] that had he contacted me before he did the work, we would have been happy to make the repairs for him. After speaking with the Service rep from Firestone(on MR. [redacted]'s request), we did come to the conclusion that the brake issue was a frozen caliper on a rear wheel. In September we repaired the Front brakes, so this was a separate issue and could not have been foreseen from our inspection on Sept. 19th. The rep from Firestone also would not confirm the comments that Mr.[redacted] stated in his complaint about defective brakes and the repair being done in Sept.Mr. [redacted] was not charged by Patrick Subaru for his repair of the front brakes in September. I'm not sure why Mr. [redacted] did not contact us until after he did the repair with Firestone. I believe he assumed it was the same issue as he had in September, but it turns out it was a different brake issue on a rear brake. Consumer Response [redacted] from [redacted] who was my mechanic told me yesterday when I picked up the vehicle that the frozen caliper on the rear brakes was an issue he spotted prior to the sept 19 inspection at Patrick Subaru. He said that this was something he recalled and has documentation of. He noted Subaru either intentionally did not fix the frozen rest caliper which he himself saw prior to 9/19 or they were incompetent and could not diagnose a blatant condition. Final Business Response Patrick Subaru would be willing to offer [redacted] a check for $350.00. This the approximate internal cost to make the rear caliper repair on his Impreza. I will mail him the check once he updates his online reviews to better reflect the information that has been discussed during this Revdex.com case. Or he can delete them, his choice.To quote [redacted]'s email to me last week: "In addition I do not plan on removing the negative posts I made on your facebook, yelp, twitter, and cardealer.com pages as you clearly have not remedied the situation. I plan on making sure in as many venues as possibly to make sure no one makes the same mistake as I did and becomes victim to your fraudulent/sales and service."The fact is that we could not have diagnosed the failure of his rear brake caliper when it was here for the front brake repair. This was also noted in the "Courtesy Check" from [redacted] Final Consumer Response I have removed all of the negative reviews and accept this offer.

Patrick Subaru sold me an unsafe vehicle with defective brakes. I brought it in 2 times to have this addressed and they never repaired the issue.I am extremely disappointed in Patrick Subaru. I purchased a 2011 Subaru Impreza from their dealership in Mid August 2014. Within 7 days of purchasing the vehicle I noticed extremely squeaky brakes. I brought the vehicle in for service at Patrick Subaru and allegedly the problem was resolved. 6 weeks later the brakes start squeaking again and [redacted] at Firestone-Allston who is a former colleague of Keith(who sold me my car at Patrick Subaru) advised me that the front and rear brakes need work and that the vehicle was sold to me with extremely worn out/defective brakes. Thus I drove the hour each way to [redacted] Subaru and allegedly the problem was fixed by Patrick Subaru's service dept.Today I brought the vehicle in again as the brakes were not working properly. [redacted] said that Patrick Subaru serviced only fixed the front brakes and not the rear ones and I need 750 dollars worth of work. He said that their service dept should have fixed the defective brakes in the back when they fixed them in the front. Rather than driving the hour to Shrewsbury again to have my brakes fixed which should have been done the first time I am just having Firestone take care of the rear brakes. My vehicle would not have been safe to drive to Shrewsbury to have them look at the brakes a 3rd time according to the Firestone representative and I agree based on how poorly the brakes were working. Also I needed to be at work at 8AM for a meeting at Steward Healthcare Corporate Office where I work so I needed to drop the vehicle off on my way to work and take the train in. I do not trust that the mechanics at Patrick are competent enough or honest enough to fix the vehicle even if I had brought the vehicle in a 3rd time, driving an hour each way. When I brought all of this up to [redacted] Patrick of Patrick Subaru today he called into question the moral integrity of the Mechanic, [redacted], and disputes his appraisal. He also refuses to pay for the 750 dollars in brake repairs that should have been done on the prior two visits or conduct a due diligence investigation into whether the brakes should have been repaired on the prior two trips. I would like to avoid litigation in this matter.Please view: https://www.facebook.com/PatrickMotorsSubaru/reviews?ref=page_internalAlot of people are not happy with this dealership.-Sincerely[redacted], M.CJ, FCLA, CFEDesired Settlementpay for the 750 dollars that Firestone is charging me to repair the brakes Patrick should have fixed the two prior times I was there. Please call the firestone mechanic [redacted] if you have any questions.Business Response Contact Name and Title: [redacted] PatrickContact Phone: XXXXXXXXXXContact Email: [redacted]@patrickmotors.comI have been in contact with Mr.[redacted] over his recent brake issue. Because the vehicle is still under the 90 day warranty we offered to have the vehicle repaired at our service department. To make it convenient, I offered to have someone pick up the car in Boston and drop off a loaner car, so Mr. [redacted] would not be inconvenienced anymore than he has. At that point he refused any help from us and told me that he had already ok'd the Firestone in Boston to repair the vehicle. I told Mr. [redacted] that had he contacted me before he did the work, we would have been happy to make the repairs for him. After speaking with the Service rep from Firestone(on MR. [redacted]'s request), we did come to the conclusion that the brake issue was a frozen caliper on a rear wheel. In September we repaired the Front brakes, so this was a separate issue and could not have been foreseen from our inspection on Sept. 19th. The rep from Firestone also would not confirm the comments that Mr.[redacted] stated in his complaint about defective brakes and the repair being done in Sept.Mr. [redacted] was not charged by Patrick Subaru for his repair of the front brakes in September. I'm not sure why Mr. [redacted] did not contact us until after he did the repair with Firestone. I believe he assumed it was the same issue as he had in September, but it turns out it was a different brake issue on a rear brake. Consumer Response [redacted] from [redacted] who was my mechanic told me yesterday when I picked up the vehicle that the frozen caliper on the rear brakes was an issue he spotted prior to the sept 19 inspection at Patrick Subaru. He said that this was something he recalled and has documentation of. He noted Subaru either intentionally did not fix the frozen rest caliper which he himself saw prior to 9/19 or they were incompetent and could not diagnose a blatant condition. Final Business Response Patrick Subaru would be willing to offer [redacted] a check for $350.00. This the approximate internal cost to make the rear caliper repair on his Impreza. I will mail him the check once he updates his online reviews to better reflect the information that has been discussed during this Revdex.com case. Or he can delete them, his choice.To quote [redacted]'s email to me last week: "In addition I do not plan on removing the negative posts I made on your facebook, yelp, twitter, and cardealer.com pages as you clearly have not remedied the situation. I plan on making sure in as many venues as possibly to make sure no one makes the same mistake as I did and becomes victim to your fraudulent/sales and service."The fact is that we could not have diagnosed the failure of his rear brake caliper when it was here for the front brake repair. This was also noted in the "Courtesy Check" from [redacted] Final Consumer Response I have removed all of the negative reviews and accept this offer.

They repaired my car three times without actually fixing the problem and I had to go to Audi to have it redone, one of the guys threatened me as well.I had been a customer of P motors for over 6years when I had a VW; I loved it there. Then I traded my VW in for an Audi and the car began to consume way too much oil within the first 6 moths to a year of dealing with this issue it progressed to the point where I was adding a quart of oil every day or other day (100miles). I went to them three times and they first fixed a plug (along with a detail which was poorly done and my front brakes which were also poorly done), the plug job for the engine didnt work and didnt stop the oil leak that they said they couldnt find; I went back and I told them it didnt work and they gave me a new oil cap after I told them I already tried that, this didnt work either. They kept telling me they didnt know what the problem and they werent sure it would be fixed, this was until they went and said they had an audi tech who just started the day before look at it,which he changed the "breathers and seperators" this did not work and it actually became worse! [redacted] who helped me got irritated becauase I was getting upset that they didnt know what the problem was and told me that if I give them a bad review he will kill me since he used to play basketball in the area I live in and he knows where I live. I told his boss and he apologized and said he was joking. Then after I got my car back the brakes squeal (which they did not before!) and the oil leak was way worse. I couldnt nelive this so I had my step dad talk to them because at this poitn I was irate. They did refund me back the money for the plu which was about 170.00, I have to get the exact amount; but they wouldnt refund me for the last job which was over 300.00 or so (need to get an exact on that). I went to Audi who told me that I needed an iol consumption test right away, so they re did the seperation and breathers and I HAD to go back for the second part where they weight the oil for me; and tehy found out it was bad pistons and rings! Audi honored this and replaced htem for free! Thank GOD because through all of this the warrenty that I had purchased from Patrick Motors was about to be up and I wasted about two months going back and forth with P Motors and teh warrenty may not have covered this big job. I spoke with [redacted] at Patrick Motors a dozen times and he will not refund my money for this last job or honor the mistakes the shop made. On top of all of this I had to be in a loner car of theirs through most of it all which they tried to say I scartched and deeducted money out of my accoutn for the gas without my permission! These people are crooks! If I had enough money I would sue them,what a headache!!!!Desired SettlementI want a refund of the last job they did !

On 5/30/2014 I entered into a sales contract with Patrick Motors to purchase a 2014 VW Jetta. I was told since I was financing the vehicle with no money down that GAP insurance would be a good idea in the event of a loss. I agreed and included the amount of that policy, $795, in my loan. The contract for GAP policy stated that I could cancel within 30 days for a full refund; after 30 days a prorated refund would be issued. All refunds for policy would be issues to my auto finance company and applied towards loan principle balance. Delivery of the vehicle took place on 6/02/2014. After researching GAP, I found I could obtain similar coverage through my insurance company for a substantial savings and on 6/28/2014 sent a message to the Business Manager that I wanted to cancel the GAP coverage. After no response, I sent another email on 7/17. No response. I emailed the owner on 7/26 and was emailed by the business manager apologizing for his delay is response, assuring me the paperwork for the refund would be emailed to me on 7/27 and the full amount paid for the policy would be refunded. This never happened. I have written record of another 9 requests to the dealership asking for the policy to be cancelled, and have received responses but no action to cancel the policy.Product_Or_Service: GAP protectionAccount_Number: XXXXXXXXXDesired SettlementAt this point in time, I expect a full refund of the $795 paid for the GAP protection as well as interest paid on that amount from the original date of cancelation (6/28/14)through November 2014, which equals $45.70:July - $9.28August - $9.21September - $9.14October - $9.07November - $9.00Business Response The Consumer above, did file for the GAP cancellation. Within the time frame he had also noted, Mr. [redacted] also wished to trade the vehicle in on two separate occasions. Do to the fact that his daughter did not like the vehicle because it was a manual transmission. When doing this with his particular lienholder(trading in the vehicle), what will happen is they will automatically cancel the gap isnurance and the retain the refund(but the loan amount would be that much less when the car is paid off). So on the two particular occasions the dealership was under the assumption that the bank will retain the refund, and cancel out the coverage for Mr. [redacted]. Within the last week or two, it has been noted that Mr. [redacted] cannot obtain financing so therefore he will be keeping his car. So to do this the dealership does agree with Mr. Bellatoni's statements and will be correcting the issue for him. We do want to ensure he is 100% satisfied. Therefore we will correct this and send the amount to the bank.

REPLACE TIRE THAT IS LEAKING... I PAID FOR A 5 YEAR TIRE & WHEEL PROTECTION.FRONT PASSENGER TIRE LEAKING AIR,ON 02/11/14 THEY DIAGNOSED ITS LEAKING AT THE STEM,WAS FIXED, APPROX THREE WEEKS LATER IT STARTED LEAKING AGAIN, I HAD TO PUT AIR IN IT ONCE EVERY TWO WEEKS, I BROUGHT IT BACK TO THEM UNKNOWN DATE AGAIN THEY FIXED IT DIAGNOSED IT PRESSURE SENSOR.NOW I HAVE TO PUT AIR IN ONCE EVERYDAY, BROUGHT IT BACK [redacted] SAID THEY WILL NOT REPLACE IT BECAUSE HE INSISTS THAT I HIT A CURB. I DID NOT HIT A CURB,ON THE SIDE WALL OF THE TIRES THERE IS SOME LIFTING ON ALL OF THEM.I PAID FOR THIS TIRE PROTECTION NOW THEY DONT WANT TO FIX IT, THEY DIAGNOSED IT LEAKING AT STEM NOW THERE SAYING SOMETHING DIFFERENT.APPROX THREE WEEKS AGO I EMAILED [redacted] BUT DID NOT HEAR BACK FROM THEM.THEY HAVE TERRIBLE CUSTOMER SERVICE THIS IS NOT THE FIRST PROBLEM THAT I HAVE HAD.HAD OIL CHANGE IN 12/13 HAD OIL POURING OUT,HAD TO BRING IT BACK SEVEN TIMES BEFORE IT WAS FIXED RIGHT, DRIVING HOME HAD NO HEAT A SAW PARTS LAYING ON PASSENGER SIDE FLOOR,BROUGHT IT BACK THEY FIXED IT BUT NOW WHEN YOU PUT THE HEAT ON THERE IS A LOUD NOISE.ALSO SINCE MY WARRANTY WAS UP THEY DO NOT GIVE COPIES OF SERVICE THAT WAS DONE. Desired SettlementI WANT THEM TO REPLACE FRONT PASSENGER TIRE... I PAID FOR THE TIRE & WHEEL ROAD HAZARD PROTECTION PROGRAM THRU [redacted]Business Response Tire and Wheel does not cover side wall damage. As a courtesy we will goodwill this tire for you. I apologize for the delay.

They repaired my car three times without actually fixing the problem and I had to go to Audi to have it redone, one of the guys threatened me as well.I had been a customer of P motors for over 6years when I had a VW; I loved it there. Then I traded my VW in for an Audi and the car began to consume way too much oil within the first 6 moths to a year of dealing with this issue it progressed to the point where I was adding a quart of oil every day or other day (100miles). I went to them three times and they first fixed a plug (along with a detail which was poorly done and my front brakes which were also poorly done), the plug job for the engine didnt work and didnt stop the oil leak that they said they couldnt find; I went back and I told them it didnt work and they gave me a new oil cap after I told them I already tried that, this didnt work either. They kept telling me they didnt know what the problem and they werent sure it would be fixed, this was until they went and said they had an audi tech who just started the day before look at it,which he changed the "breathers and seperators" this did not work and it actually became worse! [redacted] who helped me got irritated becauase I was getting upset that they didnt know what the problem was and told me that if I give them a bad review he will kill me since he used to play basketball in the area I live in and he knows where I live. I told his boss and he apologized and said he was joking. Then after I got my car back the brakes squeal (which they did not before!) and the oil leak was way worse. I couldnt nelive this so I had my step dad talk to them because at this poitn I was irate. They did refund me back the money for the plu which was about 170.00, I have to get the exact amount; but they wouldnt refund me for the last job which was over 300.00 or so (need to get an exact on that). I went to Audi who told me that I needed an iol consumption test right away, so they re did the seperation and breathers and I HAD to go back for the second part where they weight the oil for me; and tehy found out it was bad pistons and rings! Audi honored this and replaced htem for free! Thank GOD because through all of this the warrenty that I had purchased from Patrick Motors was about to be up and I wasted about two months going back and forth with P Motors and teh warrenty may not have covered this big job. I spoke with [redacted] at Patrick Motors a dozen times and he will not refund my money for this last job or honor the mistakes the shop made. On top of all of this I had to be in a loner car of theirs through most of it all which they tried to say I scartched and deeducted money out of my accoutn for the gas without my permission! These people are crooks! If I had enough money I would sue them,what a headache!!!!Desired SettlementI want a refund of the last job they did !

The company charged me for a refundable deposit and refuses to refund it.I put a refundable deposit down with the company to purchase a car. Turns out the car was not one of the three colors that was acceptable to me. I was looking for silver, gray, or white; they had a champagne. I asked for the refund of my deposit. They did not want to return my deposit, and offered to find me the appropriate color. I told them I still wanted the deposit returned, but if they found the proper color to call me. The salesman pushed to hold the deposit and I relented and said yes. I told them to contact me when they found a car to make the final decision. In the meantime I was looking at other dealers. I found a car in the meantime and purchased it. [redacted] VW did not get back to me involving finding a car for 3 days. When they did contact me they told me they had procured the car from another dealer. At no time did I authorize this and I reminded the salesman that I told them to call me before they procured the car. At which time I was passed off to a manager who told me that my refundable deposit was now non-refundable and he would not give it back to me and that I was causing people to be fired.Desired SettlementAn exact refund of [redacted] of the refundable deposit that I made with the company.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]Mr [redacted] reached out to [redacted] VW for a price on a specific car. We soon came to terms but unfortunately we did not have the desired color vehicle Mr [redacted] wanted. A deposit was taken by our staff who informed Mr [redacted] that the [redacted] was to go out and purchase the [redacted] car from another dealer. It by no means was refundable and that was explained. It would be refundable if the car had damage or mechanical issues, which it did not. the next day [redacted] VW did as promised and purchased the [redacted] vehicle for Mr [redacted] and after picking it up Mr [redacted] called in and said that he went to a local dealer to take a closer look at the vehicle he ordered with us and said he had a change of heart and that it was not what he expected. We had already paid and picked up the vehicle for Mr. [redacted] and was no way for us to refund our transaction with the other dealer leaving us with property that we had no desire for unless it was sold which it was clearly not at this point. We had explained to Mr [redacted] that we brought this car in for him but he persisted that he wanted a different color. To make Mr [redacted] happy and to ensure we secured his business properly we agreed with him that we would get him a different color. [redacted] VW made arrangements with another dealer but before we wrote yet another [redacted] check we called Mr [redacted] to keep him in the loop and to make sure he was 100% sure that this is what he wanted. We did not want history to repeat itself in regards to the matter. Mr [redacted] gave us the "o.k" and we proceeded. Shortly thereafter the vehicle arrived and Mr [redacted] was informed. We scheduled a time on the upcoming Saturday for him to come in and sign and pay for the vehicle. Saturday came and Mr [redacted] never showed. Close to the end of the day Mr [redacted] called and said that he would like his deposit back because he had gone and purchased the car elsewhere. He had asked for his deposit back and [redacted] VW informed him that the $500 deposit was not going to be refunded. [redacted] VW had spent over [redacted] in orders for Mr [redacted] that we could not recover. We had paid people to go get the two cars for Mr [redacted] and we have accrued interest on the two vehicles that were secured specifically for him. Mr [redacted] had attempted to dispute his charges with his credit card company and the Credit Card Company sided with [redacted] VW. MR [redacted] then filed a complaint with Volkswagen Customer Care and they too sided with [redacted] VW.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)At no point did I have a change of heart about the color. I had explained to the salesperson[redacted]) which colors were acceptable; they were white, silver, and gray. The employee told me he found one in silver. I felt very pleased and was happy to put down a deposit to pick up the vehicle. The following day something started to bother me about the exact "name" of the color that [redacted] said he was procuring for me. He had said, "Moonrock Silver Metallic." I had never heard of this name for a color before and I had been doing my research for at least a month and a half before this purchase. So I looked on the VW website and it in fact was not a silver and more of a champagne. I even went as far as to go to a dealership to see it in person and make sure, and it was in fact champagne. This is when I called up [redacted] to tell him that he was sourcing the wrong color; when I did he said it was already there. I told him the color was unacceptable and that I would like a return of my deposit as it was not what we had agreed upon. He then decided to try to convince me that in certain lights it was silver and tried to blame the problem upon his color blindness. Then he wanted to see if he could source another car. I told him that would be fine, but in the meantime I would like my deposit back until he found one. He wanted to hold onto the deposit and was not taking no for an answer so I finally relented and let them keep the deposit, on the condition that they call me before they procure the car. After this conversation no one made contact and spoke to me until the morning I called up to retrieve my deposit. [redacted] and/or his[redacted] moved on getting the new car based upon our conversations prior to the procurement of the first car and this is in no way, shape, or form my fault. If [redacted] VW kept their employees properly trained and managed they would know their own color catalog and none of this would have never happened.This was my first new car purchase and my first dealership purchase and I can understand why people feel so much anxiety these places now.[redacted]Final Business Response Mr. [redacted] was informed that both vehicles were here and the dealership can privide phone records showing that multiple conversations occured after the car arrived. It just so happen the the day Mr [redacted] was supposed to pick up the vehicle he instead asked for a refund.

I put a deposit on new vehicle sales could not provide proper paperwork they refused return of deposit.on sept.6 wanted to purchase new vehicle, asked if we could put son on title, being I have cancer and wanted second ownership. [redacted] sale agent said it could be done. I was cash buyer, they didn't have car on lot but would get one, he convinced me to put deposit, because car was hot sale and they couldn't keep cars in lot. sept 8 was called told they had car. told them I was coming up to look at it, being that it was driven in from another state and not flatbedded, and I wanted to test drive and check for any damage. he began to tell us I needed an appointment. We went anyway. I had cashier check in hand to complete sale. [redacted] than began to tell me I have to register and get plates myself because son was on title and they could not do it. I was ok with this I asked about sticker and he said they don't give stickers, I wasn't happy but was ok with this to. I told him to just have RMV form ready as the vehicle had been insured by me the day prior and paid through [redacted] insurance which I told him I had day1. He than told me I could not get RMV form from them I needed to get this myself, [redacted] does not have an office they do EZ drive and fax. Patrick Subaru has EZ drive but could not do it for me again cause son was on title. I called insurance and they said they needed paperwork from dealer for RMV. Dealership refused said they would give it to me but not insurance. If they did I would not be able to register the vehicle. At this point I told them to cancel sale and give me back my deposit I would find another way to obtain vehicle. I was not comfortable with this transaction. buying a car I cannot register. it didn't make sense to us. He began to tell me if I do the transaction in just my name they will do everything and told me to get a will. they then accused me of wanting an illegal transaction and that they took the time to find me a vehicle and pick it up and I wasn't getting a refund. I feel that being I cancelled the contract within 48hrs I should get my deposit back, I wanted and was ready to purchase the vehicle and they wanted me to do things I was not comfortable with, and never had to do before and was questioning the transaction of the sale. I feel I was being forced to do the sale the way they wanted or I could not get vehicle. this all happened after I gave a deposit, was assured a refund, and was told they could put my son on title. I was connected to the sales manager [redacted] who spoke to my husband and was screaming at him telling him that we canceled deal. and they went out of there way and needed to be compensated for there time. He was on speaker phone he hung up! I then called [redacted] back to try and speak to him. He accused us of treating him badly through the whole transaction and when asked about are handshake and deposit he said it never happened Good Luck! and hung up on us.Desired SettlementDeposit of $500 on a brand new vehicle from Patrick Subaru.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@patrickmotors.comTo whom it may concern,In reference to complaint #XXXXXX with Mrs. [redacted] At no time will we agree to have a minor on a contract. We gave her options that would help her add her son but, she Demanded that we do it. So with that said [redacted] has already refunded her deposit.$500.00 was refunded to their credit card on September 9th 2014I can email a pdf of the refund if needed.

The company charged me for a refundable deposit and refuses to refund it.I put a refundable deposit down with the company to purchase a car. Turns out the car was not one of the three colors that was acceptable to me. I was looking for silver, gray, or white; they had a champagne. I asked for the refund of my deposit. They did not want to return my deposit, and offered to find me the appropriate color. I told them I still wanted the deposit returned, but if they found the proper color to call me. The salesman pushed to hold the deposit and I relented and said yes. I told them to contact me when they found a car to make the final decision. In the meantime I was looking at other dealers. I found a car in the meantime and purchased it. [redacted] VW did not get back to me involving finding a car for 3 days. When they did contact me they told me they had procured the car from another dealer. At no time did I authorize this and I reminded the salesman that I told them to call me before they procured the car. At which time I was passed off to a manager who told me that my refundable deposit was now non-refundable and he would not give it back to me and that I was causing people to be fired.Desired SettlementAn exact refund of [redacted] of the refundable deposit that I made with the company.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]Mr [redacted] reached out to [redacted] VW for a price on a specific car. We soon came to terms but unfortunately we did not have the desired color vehicle Mr [redacted] wanted. A deposit was taken by our staff who informed Mr [redacted] that the [redacted] was to go out and purchase the [redacted] car from another dealer. It by no means was refundable and that was explained. It would be refundable if the car had damage or mechanical issues, which it did not. the next day [redacted] VW did as promised and purchased the [redacted] vehicle for Mr [redacted] and after picking it up Mr [redacted] called in and said that he went to a local dealer to take a closer look at the vehicle he ordered with us and said he had a change of heart and that it was not what he expected. We had already paid and picked up the vehicle for Mr. [redacted] and was no way for us to refund our transaction with the other dealer leaving us with property that we had no desire for unless it was sold which it was clearly not at this point. We had explained to Mr [redacted] that we brought this car in for him but he persisted that he wanted a different color. To make Mr [redacted] happy and to ensure we secured his business properly we agreed with him that we would get him a different color. [redacted] VW made arrangements with another dealer but before we wrote yet another [redacted] check we called Mr [redacted] to keep him in the loop and to make sure he was 100% sure that this is what he wanted. We did not want history to repeat itself in regards to the matter. Mr [redacted] gave us the "o.k" and we proceeded. Shortly thereafter the vehicle arrived and Mr [redacted] was informed. We scheduled a time on the upcoming Saturday for him to come in and sign and pay for the vehicle. Saturday came and Mr [redacted] never showed. Close to the end of the day Mr [redacted] called and said that he would like his deposit back because he had gone and purchased the car elsewhere. He had asked for his deposit back and [redacted] VW informed him that the $500 deposit was not going to be refunded. [redacted] VW had spent over [redacted] in orders for Mr [redacted] that we could not recover. We had paid people to go get the two cars for Mr [redacted] and we have accrued interest on the two vehicles that were secured specifically for him. Mr [redacted] had attempted to dispute his charges with his credit card company and the Credit Card Company sided with [redacted] VW. MR [redacted] then filed a complaint with Volkswagen Customer Care and they too sided with [redacted] VW.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)At no point did I have a change of heart about the color. I had explained to the salesperson[redacted]) which colors were acceptable; they were white, silver, and gray. The employee told me he found one in silver. I felt very pleased and was happy to put down a deposit to pick up the vehicle. The following day something started to bother me about the exact "name" of the color that [redacted] said he was procuring for me. He had said, "Moonrock Silver Metallic." I had never heard of this name for a color before and I had been doing my research for at least a month and a half before this purchase. So I looked on the VW website and it in fact was not a silver and more of a champagne. I even went as far as to go to a dealership to see it in person and make sure, and it was in fact champagne. This is when I called up [redacted] to tell him that he was sourcing the wrong color; when I did he said it was already there. I told him the color was unacceptable and that I would like a return of my deposit as it was not what we had agreed upon. He then decided to try to convince me that in certain lights it was silver and tried to blame the problem upon his color blindness. Then he wanted to see if he could source another car. I told him that would be fine, but in the meantime I would like my deposit back until he found one. He wanted to hold onto the deposit and was not taking no for an answer so I finally relented and let them keep the deposit, on the condition that they call me before they procure the car. After this conversation no one made contact and spoke to me until the morning I called up to retrieve my deposit. [redacted] and/or his[redacted] moved on getting the new car based upon our conversations prior to the procurement of the first car and this is in no way, shape, or form my fault. If [redacted] VW kept their employees properly trained and managed they would know their own color catalog and none of this would have never happened.This was my first new car purchase and my first dealership purchase and I can understand why people feel so much anxiety these places now.[redacted]Final Business Response Mr. [redacted] was informed that both vehicles were here and the dealership can privide phone records showing that multiple conversations occured after the car arrived. It just so happen the the day Mr [redacted] was supposed to pick up the vehicle he instead asked for a refund.

REPLACE TIRE THAT IS LEAKING... I PAID FOR A 5 YEAR TIRE & WHEEL PROTECTION.FRONT PASSENGER TIRE LEAKING AIR,ON 02/11/14 THEY DIAGNOSED ITS LEAKING AT THE STEM,WAS FIXED, APPROX THREE WEEKS LATER IT STARTED LEAKING AGAIN, I HAD TO PUT AIR IN IT ONCE EVERY TWO WEEKS, I BROUGHT IT BACK TO THEM UNKNOWN DATE AGAIN THEY FIXED IT DIAGNOSED IT PRESSURE SENSOR.NOW I HAVE TO PUT AIR IN ONCE EVERYDAY, BROUGHT IT BACK [redacted] SAID THEY WILL NOT REPLACE IT BECAUSE HE INSISTS THAT I HIT A CURB. I DID NOT HIT A CURB,ON THE SIDE WALL OF THE TIRES THERE IS SOME LIFTING ON ALL OF THEM.I PAID FOR THIS TIRE PROTECTION NOW THEY DONT WANT TO FIX IT, THEY DIAGNOSED IT LEAKING AT STEM NOW THERE SAYING SOMETHING DIFFERENT.APPROX THREE WEEKS AGO I EMAILED [redacted] BUT DID NOT HEAR BACK FROM THEM.THEY HAVE TERRIBLE CUSTOMER SERVICE THIS IS NOT THE FIRST PROBLEM THAT I HAVE HAD.HAD OIL CHANGE IN 12/13 HAD OIL POURING OUT,HAD TO BRING IT BACK SEVEN TIMES BEFORE IT WAS FIXED RIGHT, DRIVING HOME HAD NO HEAT A SAW PARTS LAYING ON PASSENGER SIDE FLOOR,BROUGHT IT BACK THEY FIXED IT BUT NOW WHEN YOU PUT THE HEAT ON THERE IS A LOUD NOISE.ALSO SINCE MY WARRANTY WAS UP THEY DO NOT GIVE COPIES OF SERVICE THAT WAS DONE. Desired SettlementI WANT THEM TO REPLACE FRONT PASSENGER TIRE... I PAID FOR THE TIRE & WHEEL ROAD HAZARD PROTECTION PROGRAM THRU [redacted]Business Response Tire and Wheel does not cover side wall damage. As a courtesy we will goodwill this tire for you. I apologize for the delay.

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Description: Auto Dealers-New Cars, Auto Repair & Service, Auto Dealers-Used Cars

Address: 519 Washington St, Auburn, Massachusetts, United States, 01501-2703

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