Patriot Enterprises

Greetings – My apologizes for the timing of this complaint review This complaint was just brought to my attention todayAfter researching this issue and speaking with our Service Technician, we do challenge this complaintYes, this client was charged a $Trip Charge November 16, This charge was explained by our CSR upfront when this customer contacted our office requesting a service call because “OF ISSUES HE WAS HAVING WITH A LEAK IN A ELBOW JOINT THAT NEEDED REPLACED THAT GOES TO HIS HOT WATER STORAGE TANK - EQUIPMENT YEARL OLD” This charge is not a diagnostic or examination of the customer’s issue, it is a Trip Charge for our Service Truck to arrive on site In fact, this customer was not even charged a diagnostic feeOnce our Service Technician arrived on site he researched the issue the customer suggested It was in the Professional opinion of our Service Technician of the customer having issues with his radiant flooring There were multiple options suggested even with a discount of signing up with our The Presidential Club Membership to save more money on this repair I see on account and agree with the customer statement of the amount service option: $ 1,with a $ saving after signing for the Membership bringing the total to $ 1, Patriot Pros is concerned that this client was not taken care of by a Plumbing Professional Company with the same credentials as Patriot Pros Plumbing, Drains, Heating and Air - charging only $ for this sort of repair We do stand behind our Service Technician’s diagnoses and question the “plumber” that followed However, I would be happy to refund the customer’s approved Trip Charge of $ to satisfy this situationPlease let me know if I can assist further with this situationThank you – Cindy P [redacted] , General Manager

Revdex.com: I am writing reference complaint ID [redacted] I have settled this dispute with the vendor and would like to withdraw my original complaint Sincerely, [redacted]