Patriot Home Remodeling, Inc.

Patriot home finnished the job there was a little leak in the back porch of house reason for the leak was the gutter were old leafs were backed up and caused water to back up onto the porch area that made roof leak ...What we did after was give customer new gutter@leaders to prevent water from...

backing up....The company is owed a balance of 4400 we have tried calling them for the balance and no response also if there was another leak we would've went back to fix leak....if the homeowners had someone go back and fix the roof we will reinburst the price off the balance they owe us......please call us and help us collect the balanced owed .....thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
The company has done nothing to resolve the dispute and has not even returned my initial $500.00 deposit. I thought I would get some assistance from Revdex.com and that hasn't happen; please advise.?Delivery of Order
 
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning,
This response is in regards to [redacted] ID#[redacted]. There was miscommunication between the customer, our company and the manufacturer. I was able to have a conversation with...

[redacted] regarding the issue we came to a understanding and the job will be done for the signed price.
If there are any other question or concerns please feel free to contact the office.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Good Morning,
This letter is in respose to Mrs. [redacted] ID# [redacted]. I spoke with [redacted] this weekend and informered her that
 we would no longer be doing the job due to mismeasurements and a raise in price for the product. We genuinely apologize for
the miscomunication . The total of $500.00 a deposit for the job will be sent out by 02/**/2014.
 
If there are any other questions or concerns please feel free to contact me any time at [redacted] or ###-###-####.
 
Kindest Regards,
[redacted]

Review: I entered an agreement with the company on 12/**/2013, for doors, completion date 01/**/2014 after several delays, I was contacted on 01/**/2014 that the doors were going to cost me an additional $1500.00; the original contract price was $5200.00.

Business

Response:

Good Morning,

This response is in regards to [redacted] ID#[redacted]. There was miscommunication between the customer, our company and the manufacturer. I was able to have a conversation with [redacted] regarding the issue we came to a understanding and the job will be done for the signed price.

If there are any other question or concerns please feel free to contact the office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has done nothing to resolve the dispute and has not even returned my initial $500.00 deposit. I thought I would get some assistance from Revdex.com and that hasn't happen; please advise.

?Delivery of Order

Sincerely,

Business

Response:

Good Morning,

This letter is in respose to Mrs. [redacted] ID# [redacted]. I spoke with [redacted] this weekend and informered her that

we would no longer be doing the job due to mismeasurements and a raise in price for the product. We genuinely apologize for

the miscomunication . The total of $500.00 a deposit for the job will be sent out by 02/**/2014.

If there are any other questions or concerns please feel free to contact me any time at [redacted] or ###-###-####.

Kindest Regards,

Review: Hi, Patriot Home Remodeling contacted us regarding getting our stoop and walkway renovated. It was not clear how they found us, I thought my daughter contacted them via [redacted] but we confirmed this was not the case. We decided to move forward with this company for the renovation of the front steps, walkway and replacement of the iron handrails. The steps and walkway were completed without incident. They seemed to be thorough. There were moments where they were hard to reach, but the job was done. Now we had to wait for the iron handrails. They confirmed we would not be able to use the old ones, and said it would take two weeks to get new ones installed. 3-4 weeks passed without ANY contact from the company. We called them and it took them multiple days before we were able to confirm that someone would come measure the steps for the handrails. They informed us that an employee had left, which caused the delay in service. This is not acceptable. The handrails were installed within a day or two of being measured. They were installed INCORRECTLY. They are bolted to the steps. They are also too high, and measured incorrectly. There is a gap between the gate and the house of about an inch or inch and half where the bolt sticks from the house to the gate. This should sit FLUSH with the brick of the house. Other homes have the iron gates placed in their steps, not bolted to the top. This looks very unfinished and unprofessional. We contacted the business to have them come back and look at the work, were given a time of 6pm 6/**/2015, but they never showed. Prior to this, the man who installed the gates was supposed to come back and look also but he left a note on our home saying the gates looked fine. Someone is home in the house 24/7. He never rang the bell. This is completely unacceptable. We paid over $9,000 and have had to deal with very horrible customer service. We would like the gates to be redone by a professional! Whoever they sent was completely inefficient and it took TOO long. Per the supervisor of the job we are owed a discount for these extreme delays, as well as the horrible gates. The job should have been completed by 5/**/2015Desired Settlement: We would like the gates to be redone by a professional without bolts, properly measured, and at the proper height. In addition, we want a corrected invoice that reflects a discount for this delayed service. The entire project has taken close to 2 months when it should have taken 2 weeks or less.

If they are unwilling to replace it, we would like the discount to be increased

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,