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Patriots Custom Wheels

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Patriots Custom Wheels Reviews (27)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was never given this contact and I made more payments than just Til this day Patriot [redacted] can not tell me how much interest or current balance I oweI get a different answer everytimeI have paid them over 4000$ and have documents to prove thatPATRIOT is a money hungry, corrupt, mom & pap organization I was mislead, taking advantage of and a victim of making a purchase that alone with high interest and penalties would take 3yrs to pay offI have spoken to a lot of customers whom have made purchases from Patriots in the past and most feel the same as I doPatriots [redacted] doesn't pride themselves on making sure the customer is satisfiedTheir policies and contacts are not disclose properly and unaware of the interest rates and fee

TO WHOM IT MAY CONCERN: OUR OFFICE WAS CONTACTED BY A FEMALE CLAIMS REP FROM [redacted] INSURANCE..SHE SPOKE TO [redacted] AND STATED SHE NEEDED THE INDIVIDUAL COST OF EACH WHEEL AND TIRE..HE ADVISED HER $PER WHEEL AND TIRE[redacted] ASKED IF SHE NEEDED ANY BACK UP INFORMATION, AND SHE RESPONDED NO...SINCERELY, [redacted] PRES

Vendor drop ships directly to the customer It is a package deal with no break down We are not billed with a break down either, it is all packaged price [redacted]

TO WHOM IT MAY CONCERN: SORRY I AM A LITTLE TARDY WITH MY REPLY..I HAVE BEEN OUT OF THE OFFICE FOR SEVERAL WEEKS GETTING PT RESULTING FROM SURGERY..I HAVE LOOKED INTO THIS ACCOUNTS HISTORY AND NO OVER CHARGE WAS MADE..SOUNDS LIKE BUYERS REMORSE TO ME..SORT OF LIKE BUYING A DRESS FROM A QUALITY CLOTHING STORE AND THEN FINDING THE SAME DRESS ONLINE FOR MUCH LESSWE DOUBLE AND TRIPLE VERIFY EVERY SALE WITH THE CUSTOMER BEFORE ANY SALE IS PROCESSED..THANK YOU, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and this resolution was be satisfactory to meThe business performed this action and I consider this complaint resolved Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no such thing as we don't know what we're buyingI owned a business and know every it I purchase , up to the light bulbs etcthey ***'s numbers, named etcand this is the best they can doYou need to know the cost of the items such as tires, wheels etc in order to come up with a final priceThey knew how much to charge me for shipping and how much to charge me in financing, so why wouldn't they know how much the product costUntil they call ***, there is no end resultThey got their money and they don't how they got it? Unbelievable Regards, [redacted]

We have left consumer messaged, sent texts and emails and she will not responded She has only paid $in the last eight months on her account The company is charging the account off and will pursue legal action[redacted] [redacted]

***, AFTER INVESTIGATING THIS COMPLAINT COMPLETELY ..ON 4/9/*** *** OPENED A TICKET ON THIS MATTER..ON 4/CUSTOMER CHOSE AN ALTERNATE SET OF WHEELS..HIS NEW SET OF WHEELS WAS SHIPPED AND PREPAID CALL TAGS WERE SENT TO MR*** TO RETURN THE MISMATCHED SET, WHICH HE DIDHE TOOK
HIS NEW SET OF WHEELS TO *** *** SHOP IN ***, N.JON 4/21/(COPY ATTACHED) AND HAD HIS TIRES MOUNTED AND BA***D..IT TURNS OUT THE WAREHOUSE MESSED UP THE FIRST SHIPMENT AND ATE ALL THE COSTS TO MAKE IT RIGHT..SO THE FACT THAT HIS COMPLAINT DID NOT GET RESPONDED TO WAS ALL MY FAULTI APOLIGIZE AGAIN FOR ALL THE BACK AND FORTH...HE IS NOW A HAPPY CAMPER,,
*** ***
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this resolution was be satisfactory to me. The business performed this action and I consider this complaint resolved.
Regards,
[redacted]

TO WHOM IT MAY CONCERN: SORRY I AM A LITTLE TARDY WITH MY REPLY..I HAVE BEEN OUT OF THE OFFICE FOR SEVERAL WEEKS GETTING PT RESULTING FROM SURGERY..I HAVE LOOKED INTO THIS ACCOUNTS HISTORY AND NO OVER CHARGE WAS MADE..SOUNDS LIKE BUYERS REMORSE TO ME..SORT OF LIKE BUYING A DRESS FROM A QUALITY...

CLOTHING STORE AND THEN FINDING THE SAME DRESS ONLINE FOR MUCH LESS.. WE DOUBLE AND TRIPLE VERIFY EVERY SALE WITH THE CUSTOMER BEFORE ANY SALE IS PROCESSED..THANK YOU, [redacted]

We have left consumer messaged, sent texts and emails and she will not responded.  She has only paid $20 in the last eight months on her account.  The company is charging the account off and will pursue legal action.[redacted]

+1

TO WHOM IT MAY CONCERN: OUR OFFICE WAS CONTACTED BY A FEMALE CLAIMS REP FROM [redacted] INSURANCE..SHE SPOKE TO [redacted] AND STATED SHE NEEDED THE INDIVIDUAL COST OF EACH WHEEL AND TIRE..HE ADVISED HER $598.50 PER WHEEL AND TIRE..[redacted] ASKED IF SHE NEEDED ANY BACK UP INFORMATION, AND SHE RESPONDED...

NO...SINCERELY, [redacted] PRES.

Vendor drop ships directly to the customer.  It is a package deal with no break down.  We are not billed with a break down either, it is all packaged price.  
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was never given this contact and I made more payments than just 2. Til this day Patriot [redacted] can not tell me how much interest or current balance I owe. I get a different answer everytime. I have paid them over 4000$ and have documents to prove that. PATRIOT is a money hungry, corrupt, mom & pap organization.  I was mislead, taking advantage of and a victim of making a purchase that alone with high interest and penalties would take 3yrs to pay off. I have spoken to a lot of customers whom have made purchases from Patriots in the past and most feel the same as I do. Patriots [redacted] doesn't pride themselves on making sure the customer is satisfied. Their policies and contacts are not disclose properly and unaware of the interest rates and fee.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted] , my representative from [redacted], a Revdex.com business was told they would call her back with a itemized list of parts, such as wheels tires, hardware and the cost of mounting and balancing. No one called her back. Period. So I did not get credit.
Regards,
[redacted]

Subject: RE: Complaint from [redacted] - case id# [redacted]
Mr. [redacted] originally purchased from us January 2012.  He made 2 consecutive payments before defaulting on his signed contract (copy enclosed).  After over 2 years of returned payments we bought the account back from the lender to pursue legal action/garnishment.
Furthermore, our customer service representative went above and beyond our company policies to help Mr. [redacted].  All warranties are null and void when you do not pay for the product.
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no such thing as we don't know what we're buying. I owned a business and know every it I purchase , up to the light bulbs etc. they [redacted]'s numbers, named etc. and this is the best they can do. You need to know the cost of the items such as tires, wheels etc in order to come up with a final price. They knew how much to charge me for shipping and how much to charge me in financing, so why wouldn't they know how much the product cost. Until they call [redacted], there is no end result. They got their money and they don't how they got it? Unbelievable.
Regards,
[redacted]

[redacted] IS OUT TODAY WITH THE FLU..HOPEFULLY SHE WILL RETURN SO I CAN INVESRIGATE THIS CUSTOMERS CLAIM..AS WE BOTH KNOW THERE ARE ALWAYS 2 SIDES OF A STORY, BUT I WILL RESPOND AS QUICKLY AS I CAN..[redacted], PRES.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a customer I'm not satisfied,  i speak on the behalf of most customers who have made a  purchase from Patriot Custom Wheels that the customer service is pitch poor and you definitely don't get what you pay for plain and simple. Warranties are worthless and shipments never arrives on time. And I have been charged all kinds of fees and interest making me pay more for my purchase. 
Regards,
[redacted]

Review: So as of February 6th 2016 I was 2 months behind on my wheels payment, I had just relocated to [redacted] and my job was taking a while to get me into work, I told them, they seemed very understanding and assured me as long as o caught up all would be fine,well tax time came around, I got my refund, and rang them up the second I had it on my card.I learned I was around 300 and some change behind, and was ready to make up for it, I paid the past due,and gave them an extra almost 2 months due, I was very clear about this when I paid them 600 dollars, thst I wanted to be ahead on ALL of my bills, not just donate mney to them, I called a few days ago looking to replace the garbage tires they mounted on these wheels, salesman [redacted] never answered, I left a voice mail stating I needed new tires pretty badly and to ring me back,I figured he call me monday. Woops, he didn't, I figured he was just super busy, but today when I called asking to but tires,even flat out pay full price, he told me him and [redacted] had already discussed it and since I'm behind on my payments,she won't authorize the additional credit.I was baffled. I was ahead 2 months right? I'm good until atleast may 10th right? Well I called [redacted] to ask when it was due,and no pleasantries or anythng. .just TODAY. at this point I'm just more enraged than anything, had I known this was gonna hapoen, I wouldn't have paid the 2 months in advance to give me some breathing room. I probably wouldn't have even bothered paying st all to be completely honest..Desired Settlement: You know what u want? I want that extra 2 or 300 to go toward my March and April bills.that's all I want. I don't want any extras,because once I'm done with this credit, I'm DONE,no more referrals, no more purchasing, I will never allow this to happen to me or anyone else ever again

Business

Response:

--Customer called yesterday to see when his payment was due, I stated it was due Today, as it was the 15th. When he paid the $604 on 2/3 he was due for Dec, Jan and Feb. His payments are $152/mo. That is $456.00, he never stated he was paying a month in advance, just stated he was paying towards his balance because he had had a few hiccups. He contacted [redacted] for reload. I told [redacted] he could not even apply for reload for 4 months because he was almost 90 days past due when he caught up. Company policy, to be eligible for reload, you must make 4 payments in a row consecutively. There were no unpleastantries in this conversation, he told me to hold on he was going to make Marches payment, hung up and never called back. When I did attempt to contact him back there was no answer. Regarding the original tires, I know that there was a customer service issue placed with [redacted] at the beginning, he had asked to customer, per company policy, to email him pics ect, the customer never responded to [redacted] and he has not heard a word from him or about this again until yesterday. I have dealt with [redacted] since day 1 and he has never mentioned any tire issue to me.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I actually did send pictures of the tires when they were received, the only issue than was they were incorrectly mounted, the issue the tires are having is, they're not strong enough to hold a almost 6 thousand pound car. Everybody I told about the tires in the beginning received pictures. Of them, I can most likely scrounge through my sent emails and pics taken and send them again.. Regards,

Business

Response:

I tried to contact Mr. [redacted] regarding this complaint and have left a message. There are 3 different parts to the complaint as I see: 1) Wheels ordered from start. 2) Ineligibility to reload/add more merchandise onto the account.3) Payment made in February to pay ahead. Responses: 1) There was a warranty claim opened 8/20/2015: The claim stated all 4 wheels and tires were mounted and balanced backwards upon receipt. Customer service received one photo, from sales rep [redacted], showing 1 tire mounted backwards, advised customer at that time to send the photos of the other 3 and no further communication was received from customer. Claim closed on 11/9/2015 due to inactivity and no responses from customer. 2) To reload, or add on to your account, you must establish a payment history making at least, if not more, than 4 consecutive monthly payments in a row, on or before the due date (which in this case is the 15th of each month). When Mr. [redacted] requested to add on his account has JUST been brought back current from being 60 days past due. He was not eligible to add any further credit to his account. 3) When Mr. [redacted] paid $604.00 on 2/3/2016 he stated he wanted to constantly be paid ahead on his account so if something in the future was to happen he had a cushion. At that time, it was never requested, to make the extra paid for March. Our accounts are set up as open end revolving accounts and they DO NOT pay ahead unless manually forced. This would not have been a problem if that had been requested. I spoke with [redacted] on 3/16 regarding his March payment. He stated he would check the bank and call me back. I never received a return call, then the Revdex.com complain was filed. This is all the information had on this matter. If there are any further questions, please feel free to contact me at [redacted]

Consumer

Response:

I don't see where you tried to contact me 3 different times, I don't have an email,text, or missed call. The only contact I've had was with a Revdex.com representative regarding the condition of my tires,also when I called to order new tires, I was willing to pay the total up front, I wasn't going to add money to my current bill unless I absolutely had to, now how did I find out I was declined?let's see..hmm oh yeah that's it,I called my sales rep 3 or 4 frigging days after I left a message And he finally answered the phone and he already knew what I wanted to talk about.didn't even need to ask really, he just said I was declined because I was still behind on my bill according to what [redacted] said to him. Which is how all this crap started in the first place.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

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Description: CONSUMER FINANCE & LOAN CO., WHEELS

Address: 5185 Peters Creek Road, Roanoke, Virginia, United States, 24019

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