Paul Burns Auto Center, Inc.

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The amount of lies that Tom is putting forth is just appallingIt is clear that they really are not interested in a resolution but only trying to place sole blame on us and justify their digusting behavior and business. This is becoming a complete waste of timeI will continue to educate as many people as I can about the dangers of this dealership so that no one else will fall for their schemes. One thing I have learned from this experience is where "used car salesman" get their slimy reputation
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I don't want to trade my vehicle which is a *** *** *** for another vehicle that Mr *** stated that he had on his lot which was a *** *** for $19,because I don't want to pay more money that I cannot afford But I will contact ** *** *** of *** cars and trucks directly to talk about a possible trade in which my current vehicle is traded for a vehicle equal or lesser value that way the finances can stay the same if not lowerI just want to be treated fairly by having an option to decide whether or not a vehicle is right for me (full disclosure)
Regards,
*** ***

To Whom it may concern,
This is in response to a customer complaint ID# ***, stating that he was unaware of previous accidents on the Carfax reportNot only do we have a Carfax report available at the time of purchase but our customers are able to print a Carfax ,free of charge from our website for any vehicle we have for saleAlso, there was an appointment made by our customer to come in and talk with a manager to see if we could trade him into a vehicle that he would be happier withOur customer did not keep that appointment nor did he call to cancel
We are in the business of selling quality vehicles that we want our customers to be satisfied with
We would be happy to make another appointment with our customer to try to resolve his complaint
Sincerely,

To Whom It May Concern:*** *** is a valued customer of Paul Burns Auto Center, as is every customer that we deal withWhen *** *** brought to our attention that the temperature gauge was higher than normal, we addressed the issue and eventually fixed the problem, which was found to be a
hose clamp on the lower radiator hose.The running board, although not broken at the time of the sale, was found to have CorrosionWe had the running boards lubricated and they were able to open and closeIt broke a short time later, which *** *** brought to our attention, and we (Paul Burns Auto Center) offered to replace it with a used part, at no additional cost to her, if she was able to wait until we located one or if she wanted to share the cost we would replace the bad part with a new partThe cost was estimated to be around $(parts and labor, which is attached to this letter)*** *** said that her husband did not want to spend any money, so we made several calls to yards that we deal with frequently to locate a used partIn the meantime, *** *** took her vehicle to a new car dealership and purchased a $5,Service Plan and tried to have the running board repaired under the warrantyThe claim was denied.The hatch shocks showed signs that they were going bad when *** *** brought the vehicle to Paul Burns Auto Center a few weeks laterWe tried the hatch and it worked perfectly the first couple of times, she even commented to her daughter that her husband would not believe it was working fineOn the third try, it slowly bled downWe offered to get it repaired at a wholesale cost of $90, I believe the ** Dealer made the necessary repairs under warranty,We know of no other work that she had done that we (Paul Burns Auto Center) have claimed to have doneIf *** *** is willing to accept the $we discussed, we will gladly reimburse herThe reason we want the vehicle repaired at one of our shops we deal with is so we are not overcharged for the repair.Please let me know he' decision.Sincerely,Tom G

At the time of sale, we promised to repaint the front hood on Mrand Mrs***'s *** ***, which we did Additionally, MrMrs*** were also given the opportunity to purchase an extended service contract, which they declinedTherefore, we issued them a 3,mile/day powertrain
warranty with a $maximum payoutThis is something Paul Burns Auto Center buys for their customer on every vehicle that qualifies if a service contract is not purchased, as we try to provide as much protection as possible for our customers.Please be advised that I have had several phone conversations with Mrand Mrs*** and explained to them after the first mechanical issue the importance of calling me prior to taking their vehicle elsewhereThe reason for this is what I would have the repairs done at a wholesale cost When Mrand Mrs*** had an issue with their sunroof , they had the motor replaced or $and we could have had it replaced for a total of $($and $for labor) When they had a problem with the transmission, they again failed to call prior to taking it to a shop, this preventing us the chance from using our contacts to resolve the problem It wasn't until the transmission was torn apart at the dealer that they decided to call usThe dealer had them convinced it would be repaired under a GM TSB Bulletin, which ended up not being the case, so they ended up buying a new transmissionThe other issues mentioned in the report, that the dealer wanted to address, were not problematic and, in fact just recently passed Pennsylvania inspectionAlthough these parts were not brand new, they were not in a condition that needed to be replaced In closing, if Mrand Mrs*** would like to select another vehicle on the lot, we would be open to making a deal with themSincerely,
Tom G***
Manager
Paul Burns Auto Center
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The letter Mrburns sent is 99% incorrectI called the salesman about the squeaking noises and was told they would check it out when I come for the tailgate (the only thing that's right on this letter)the fog lights were never tightened because the front had to be removed to fix it and the brackets were brokenThe manager told me it's a used truck they squeak and I told him it's not like it's a older model it's a 2015, he refused to do anything about it.The owner called me went to see him he road in the truck with me he herd the noises himself and the wheels were not balanced right the truck would rattle at higher speeds, the owner said "he would not promise me anything" sent me to their mechanic who they use we took the truck out for a ride he said the wheels were not balanced and he did hear the squeaking noises I pointed it out to him he called MrBurns too tell him what was wrong, MrBurns did not get back to them so I went homeA couple of days went by called the mechanic still no response from MrBurns, I called MRBurns a couple of times it took about two weeks before he got back too me told me he would do the balancing of the tires but not the fog lights because he paid the mechanic that he uses is responsible for the fog lights being loose they did the inspectionthe mechanic said they would fix it at cost they would not pay for it tried to call MrBurns about it a couple of times about what they said about the fog lights and also about what he was going to do about the squeaking noises never got a call back for him until he responded back to you the Revdex.com

Assist us bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I feel like I paid $2,dollars more than I should have especially when the vehicle has car accidents, Most *** *** sell on average between $6,to $9,according to KBB and nada researchI paid over $11,for my *** *** *** I didn't complain because the truck had a lift kit which add to the vehicle value of course at that time when I purchased the vehicle I did not know it had to previous car accidents because I was never giving a CARFAX report or AutoCheck report when I ask for it, I found out later (January 2014) that the vehicle been in previous accidents when I try to trade In at other dealershipNow at this present time *** *** the owner of *** cars and trucks Center calls me to settle my complaint by offering me to trade in my *** *** *** for another vehicle which was an *** *** for $19,so he had one of his Sales Manager (*** ***) call me to set up an appointment I declined I don't want to pay more money and have more debt from another vehicle** *** stated to me this is the only option I have and their's nothing else they can do and that was the end of the conversationMy offer to resolve this issue is to get a full refund for what I paid or $2,toward My balance that I owe
Regards,
*** ***

Dear *** *** *** purchased a Dodge *** on 5/12/17, Approximately a week later *** *** came back with a couple problemsWe replaced a part on his tail gate and tightened up his fog lights that were looseA couple weeks later my manager asked me to call him because
he still was not happyI made ar, appointinent with him to cone inWe drove his truck togetherthen sent him and his truck to the repair shop that did the PA Inspection on it and asked them to look into MrMcCornick's issues which were the squeaking noises and loose fog lightsThey informed our dealership the fog lights pass pa inspection and they could not hear the squeaking noise.I would also like to note the repair shop that did the painspection has no affiliation with Paul Burns Auto Center Incand is independently owned.Sincerely,Paul Burns

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Depending on if you guys actually do as you say.
Regards,
[redacted] [redacted]

At the time of sale, we promised to repaint the front hood on Mr. and Mrs. [redacted]'s [redacted], which we did.  Additionally, Mr. Mrs. [redacted] were also given the opportunity to purchase an extended service contract, which they declined. Therefore, we issued them a 3,000 mile/90 day powertrain...

warranty with a $1500 maximum payout. This is something Paul Burns Auto Center buys for their customer on every vehicle that qualifies if a service contract is not purchased, as we try to provide as much protection as possible for our customers.Please be advised that I have had several phone conversations with Mr. and Mrs. [redacted] and explained to them after the first mechanical issue the importance of calling me prior to taking their vehicle elsewhere. The reason for this is what I would have the repairs done at a wholesale cost.  When Mr. and Mrs. [redacted] had an issue with their sunroof , they had the motor replaced or $895 and we could have had it replaced for a total of $417 ($277 and $140 for labor).  When they had a problem with the transmission, they again failed to call prior to taking it to a shop, this preventing us the chance from using  our contacts to resolve the problem.  It wasn't until the transmission was torn apart at the dealer that they decided to call us. The dealer had them convinced it would be repaired under a GM TSB Bulletin, which ended up not being the case, so they ended up buying a new transmission.The other issues mentioned in the report, that the dealer wanted to address, were not problematic and, in fact just recently passed Pennsylvania inspection. Although these parts were not brand new, they were not in a condition that needed to be replaced.  In closing, if Mr. and Mrs. [redacted] would like to select another vehicle on the lot, we would be open to making a deal with them.Sincerely,Tom G[redacted]ManagerPaul Burns Auto Center###-###-####

Dear [redacted],At this point we are waiting for [redacted] to call and make an appointment to bring his truck in so we can try to resolve his 'squeaking noise”.Sincerely,Paul Burns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 
 Complaint: [redacted]
 
I am rejecting this response because: I still feel like I had a chance to save money by going somewhere else. I paid more than I should have if I woulda known the vehicle had two car accidents
Regards,
 
[redacted]

February 18, 2014
Dear Sir/Madam:
This letter is in response to the consumer complaint that was filed with your Bureau reference #[redacted]. We at [redacted] Car and Truck Center do not use AutoCheck we used CarFax. CarFax indicates one accident on the 2003 [redacted]...

Vin#[redacted]. I have spoke to [redacted] recently and made an appointment for him to come in. We are going to try to trade him out of his vehicle, This should resolve his complaint.
Please feel free to contact me via phone or email if you have any questions .
###-###-#### email [redacted]
Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]The amount of lies that Tom is putting forth is just appalling. It is clear that they really are not interested in a resolution but only trying to place sole blame on us and justify their digusting behavior and business. 
This is becoming a complete waste of time. I will continue to educate as many people as I can about the dangers of this dealership so that no one else will fall for their schemes. 
One thing I have learned from this experience is where "used car salesman" get their slimy reputation.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To Whom it May Concern:In response to paragraph #2, line #1, Mr. and Mrs. [redacted] transmission issue; they were made aware of a recall problem only after contacting the dealer with what they thought was a transmission problem, They authorized the dealership to take apart the transmission, to see if the waive plate which is inside the transmission was indeed the problem. At that point with the "waive plate "not being the issue they had a bill of 880.00 in labor and the vehicle would have to be towed if it were to be taken to another shop. Therefore eliminating my ability to have this problem resolved at one the transmission shops we deal with and fixed at a wholesale cost. This may have been repaired within the confines of their warranty which by the Way.... was purchased and given to them at no cost.Paragraph #2, line #3 is confusing, if the waive plate is internal of the transmission and they were told it could be a recall problem what was the problem they were having for them to take it to the dealer in the first place.Paragraph #2, line #7, At no time did say the dealer's price was comparable to what I could have the transmission repaired for. However, I did say if they thought it was going to be fixed under a recall for free I could understand them taking it there, first. A transmission rebuild with a twelve month fifteen thousand mile warranty cost twenty three hundred dollars but if it only needed a valve body it would be fourteen hundred dollars. Had they called us we could have helped them greatly.Sincerely,Thomas G[redacted], ManagerPaul Burns Auto Center

Review: Engine light. [redacted] Auto could fix the 9 times. Kept the vehicle for 4 months on occasion and never called when called I got the run around. I paid aprox $7000.00 in repairs. I have all receipts. I have also been laughed at and taken advantage of as a disabled person.Desired Settlement: Refund of all monies spent on the repair of the car. Receipts total. Down payment back. Cost of repairs back. Cost of all public transportation. At this time car is back in repair for the same issues. I want all monies refunded.

Consumer

Response:

---------- Forwarded message ----------

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Tue, Oct 1, 2013 at 1:55 PM

Subject: Fwd: Case# [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Oct 1, 2013 at 11:40 AM

Subject: Case# [redacted]

To: [email protected]

There is one person who should be added to this particular complaint. The persons name is [redacted] he works in the capacity as manager he and [redacted] are the persons who has made Decisions regarding the lemon sold to me.

Revdex.com of Metro DC and Eastern PA

Review: I purchase a 2003 [redacted] lifted from [redacted] car and trucks Center prior to purchasing a vehicle I asked the salesman does the vehicle had any problems or any previous accidents the salesman replied "no" the vehicle has NOT been an accident it has a clean title and we take care of our vehicles so you shouldn't have any issues. since I had this vehicle it's been in the shop on several different occasions, now about the accidents I tried to trade this vehicle in at a nearby dealership (used car lot) so the salesman that is dealer ship had to scan my VIN numbers so he comes back to me and said "I can't trade this does vehicle its been in 2 accidents" I'm like WHAT! what do you mean 2 accidents the salesman at this dealership goes to show me a AutoCheck vehicle history report not Carfax that this vehicle had reported accidents around 130,000 miles mark I purchase the vehicle with 133,000 miles so I had no knowledge that my vehicle been an accident I would have NEVER purchase this vehicle if I knew I contacted [redacted] cars and trucks Center for the past month since I found out that My vehicle had these accident and they was saying the manager will call you back and I haven't heard from them yetDesired Settlement: I think some type of refund or compensation should be given to me from [redacted] cars and trucks Center because the salesman wasn't in full disclosure(Auto fraud) about this vehicle and if I've known it had accidents I never would have bought it. auto dealerships in a state of Pennsylvania have laws and I don't believe [redacted] cars and trucks Center follow those laws

Business

Response:

February 18, 2014

Dear Sir/Madam:

This letter is in response to the consumer complaint that was filed with your Bureau reference #[redacted]. We at [redacted] Car and Truck Center do not use AutoCheck we used CarFax. CarFax indicates one accident on the 2003 [redacted] Vin#[redacted]. I have spoke to [redacted] recently and made an appointment for him to come in. We are going to try to trade him out of his vehicle, This should resolve his complaint.

Please feel free to contact me via phone or email if you have any questions .

###-###-#### email [redacted]

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: I bought a 2003 dodge neon for burns car and trunk center in february for almost 11,000 USD. This car came with a 3 month warranty 50/50 parts and labor. The day I bought the car, it had a misfire. they said it was a rev limiter, which I knew was a lie but I drove 300 miles to get buy this car so I just took it know I had a warranty anyway. In the first week I got pulled over and got a warning for the blue front marker lights. Which falls STATE INSPECTION! Weird thing is it was inspected the day before the sale... so took the car to [redacted] shop ** in [redacted] Pa. they informed me that it had an exhaust leak that needed weld, the reverse lights did not work and needed a back up sensor replaced, and the front marker bulbs were blue and had to be changed out for amber blubs. They also informed me that is needed two front tires and an alignment. So the next day I get on the phone with burns car and truck center and explain all this to them. They say well I will send two tires to that [redacted] for them to but on the car. I wait a week no one called.. I called burns car and truck asked what was going on? they said "i am sorry I forgot to send them out " told me to buy towo tires and they would send me a check for the tires. so I did just that. During the time the car sat at [redacted], the coil pack failed! I had that fixed and the misfire was gone now. I called burns car and truck center and told them that the coil failed, they send will will send you a check out for 150.00 USD to cover the tires and the coil pack failing. Its been 45 days now no check and calls and everytime I call they take my name and number and say someone will call me right back. ha! yeah whatever not one person has called me yet. I had everything else on this car fixed and all im asking for is something.. the 150.00 USD is fine even though I have spent way more on making this car save to drive my two litt;e boys around in.Desired Settlement: at least a check for 150.00 USD

Business

Response:

Please see attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On February 25, 2013, I paid a deposit on a 2007 Mitsubishi Eclipse GS Spyder (blue) via phone to Burns Auto Group, my original schdule date to pick up the car was March 8, 2013 however it was storm on that day and the sales person confirmed that the weather was bad there and suggested I reschdule my appointment. He set my appointment for Saturday March 16, 2013 since I was traveling from [redacted] and the weekdays was not good for me considering I am an accountant and this is my busy season. On Thursday March 14, 2014, I called [redacted] and confirmed that I would be in that Saturday afternoon after to work to pick up the car. I went there as schduled to finalize the deal and to my surprise as I entered the sales lot the car was being sold to someone else and another salesmen tried to convince me that I was coming in on another car. When I was approached by the salemen I had conducted business with over the phone, he told me that someone had sold the car from another location and that he had returned my deposit to my card and left me a message so I would not make a wasted trip. My question to him was why wasn't the car pulled from the Internet considering I was in the process of purchasing the car and had been approved for my car loan via them pulling my credit report. He could not answer me. They gave me all kind of excuses. To make matters worse I found another Car that I am trying to purchase but it's costing me a much higher price but I am now short on my deposit because when they so called process my return to my card they forgot to batch the return and I now have to wait additional time to receive my return of funds. When I contacted the dealership regarding the issue I was outright told I was just going to have to wait because there was nothing they would do.Desired Settlement: Refund. I should be compensated from the losses that I am suffering from their wrong doings.

Business

Response:

Burns Car and Truck Center

March 28, 2013

Dear [redacted],

We have received a Revdex.com complaint from [redacted]. We apologize for any inconvenience caused to [redacted]. On March 16th we processed her $300.00 refund back through our credit card machine. The refund has been credited to [redacted]'s debit card. She received the full $300.00 deposit back. We are sorry for any inconvenience this may have caused. As stated in [redacted]'s complaint she desired a full refund which we have given her.

General Manager

Burns Car and Truck Center

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: After they sold a car that I left a deposit on, I had to go out and find another car at a higher price but however do to Paul Burns Auto Group error in processing my return in the proper time frame, I also lost that car because it was sent to a auction.

Regards,

Review: I brought a 2007 [redacted] in April 2013. I traded my [redacted] therefore did not have to put money down. I was charged double the retail price for the vehicle and the vehicle is not reliable. I believe I was scammed so that they could get rid of the car and I get ripped off. I have attempted to communicate with them regarding this issue to no avail.Desired Settlement: Amount owed plus my trade in value.

Business

Response:

December 27, 2013

Dear **. [redacted],

This letter is in response to a complaint submitted on 12/19/2013, Revdex.com ID [redacted].

In reference to the 2007 [redacted], the complainant did not purchase a service contract. At the time of sale complainant was offered a service contract and declined. Please refer to the attached document. The complainants' limited warranty which explicitly explains components covered, which is as follows, Engine, Differential, Transmission, and Frame, all work must be done at Burns Car and Truck Center, towing excluded. Please find signed copy attached.

The complainant called [redacted] @ Burns Car and Truck Center and informed him of an issue with the above noted vehicle. The nature of the issue was the vehicle would not start BCTC sent a tow truck to the garage where the vehicle was at, the complainant was notified she must be with the vehicle at the time of pick up, she was not there. After several calls to complainant with no avail, the tow truck left the location. The complainant contacted [redacted] again regarding the same issue, a tow truck was sent for the second time. When the truck arrived the complainant refused to pay for the tow and the truck left. There has been no further communication with the complainant concerning this matter.

Burns Car and Truck Center is willing to assist and address any issues the complainant may still have. The complainant may contact [redacted] @ [redacted]