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Paul Davis Restoration & Remodeling

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Reviews Paul Davis Restoration & Remodeling

Paul Davis Restoration & Remodeling Reviews (20)

RE: Consumer Complaint # [redacted] Thank you for contacting us about the complaint filed by the [redacted] familyThe individual joined on 3/7/at which time an email address was manually entered incorrectly by the member or member’s family As is customary, four emails were sent with new member pertinent information; however, they went to the incorrect email address On 3/13/17, we received an email from *** [redacted] inquiring about her login informationOn 3/16/17, we responded that morning prior to your complaint being sent to usWe are in our busy season and the email address that was contacted has an auto-reply that indicates due to our busy season, response time is somewhat delayed and we appreciate their patienceWe do apologize that it took a few days to respond The “service” that was purchased is a lifetime membership to the organization where the individual will have access to scholarships and programs at the national level as well as at the local chapter levelThe membership was correctly bestowed on the individual and has all rights and privileges pertaining theretoWe regret that the individual did not properly receive login credentials but that was outside of our control even though it has been corrected We have not received a request for a refund from the memberWe welcome the member to contact us with other concerns they may haveHowever, a claim that we have not delivered on the services promised is not accurateWe have since updated the email address listed in her record and have provided the member with the login information to the membership portal to the updated email addressWe believe that the errors that occurred were not the fault of our organization, that we responded in a timely manner, and have taken the steps necessary to remedy the situationFor these reasons we respectfully dispute the claim made by the member and believe it would be unfair to judge the organization based upon this situation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It does nothing to address my complaints Specifically, the vast majority of the funding that goes into their scholarships comes from member dues, and most students who are invited to join, do not join, which makes their statement about being one of the few who have not responded a lie.The fact that this organization takes in so much more than they give out in scholarshos, while securing so little grant money, tells me this is essentially a pyramid scam A reputable organization would use the monies from membership dues to pay people to secure grants and other funding to multiply the membership dues paid by their members.You mention that your organization paid out iver $700k in scholarships, but it received $million in membership dues as reflected in the latest publicly available tax filing Who are you really helping? The students or your directors and other executives?If you don't agree to change the way you recruit members, my next step will be to have your non-profit status revoked Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @pdr-usa.net In response to the complaint filed against our companyWe received this complaint on 01/20/all work was completed at the home the last week of October We were forced to file a lien for a remaing balance that was owed to usThe lien was filed mid January we received this complaint after the lien was filed Item # All siding and windows were installed properly ( this has never came up and never pointed out during our quality walks with the customer) #The flooring was selected by the customer they were shown multiple samples of flooring and underlaymentall the samples shown met or exceeded what was originally in the house #the original closet door were a hollow core flat panel doorThier insurance adjuster walked the house after the fire and provided a scope of workWe were instructed to replace with like quality material #There were two cracked tile at the entry of the kitchen that was pointed out to our project managerBoth tile were replaced #All the walls were primed and painted with two coats #We did a final walk thru with the customerthere was a punchlist created at that timethis was never brought up or pointed out during the quality walk thru #There was a security door originally on the outside, this was replaced to the condition before the fire loss #All face plates were installed prior to the cities final inspection ( they would not sign off without the faceplates being installed) #We installed the closet shelves per the manufactures specsWe told the customer on multiple occasions that they had the wire shelves overloadedWe repaired on two seperate occasions even though the customer had them overloaded #All tile is completed and done with in industry standardsthis was never mentioned at the quality walk thru #all plumbing was done by a licensed plumber and passed [redacted] inspectiontoilets worked properly at the quality walk thru #The completion time frame was between 6-months depending on insurance approval and receiving the permits #The entire upstairs hallway and stairs did not have baseboard prior to the fireThe insurance did not pay for baseboard on the stairsI offered to do the baseboard for an additional pricethey did not want to pay for baseboard Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/18) */

The company did an outstanding job at my home! They replaced the roofAll employees were professionalThe owner (***) came out to first discuss the process and made a follvisit to correct any concerns He also stated that he would be back in a few months to make sure the new roof is secure It only took them to days to replace our roof - it is beautiful!

Totally dependable from the first phone call to our doorstepEvery step of the way these guys were on top of their gameWe were extremely pleased that our insurance agent recommended them

Outstanding service in our panic time of needCame highly recommended from our insurance company and they did what they said they were going to doThank you so much!

We returned home after a trip to find a toilet had leaked and caused extensive damage to our floors Since we weren't sure who to call, our insurance company suggested Paul Davis of Greater Columbia Paul Davis did an excellent job We found them to be responsive and competent We were so pleased, we hired them to do additional work after the repairs were completed If you need restoration or remodeling work, this company is a good one to use

Date: Thu, Sep 7, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @nscs.org>We appreciate you bringing your concerns to our attentionWe are proud that NSCS is an ACHS certified Honor Society and an organization that complies with all FERPA regulationsOur operations are in line with industry standards and, in fact, our scholarship amount is at the top of the industryFrom a local church or community based association to a national and international service organization, NSCS, does have a significant amount of overheard, which has been reduced over the last five years, to manage our national, collegiate presence and provide as many benefits as possible to our student members, particularly first and second year students which are underserved within this space Further, NSCS gives out over $700k in cash and in-kind scholarships through exclusive partnershipsWith how the latter are reported, they do not show up on tax filingsIn addition to the more than $700k in scholarships, we provide more than $400k in grants, awards and chapter funds back to the chapters and their membersAlthough NSCS is constantly working to increase scholarships and other benefits, the claims that NSCS is misleading, lying or in any way attempting to defraud students is simply not true as seen in our annual membership number of helping to recognize and elevate 65-70k new members annuallyI invite MrClark to contact me directly to discuss furtherAgain, thank you for the feedbackAdditionally, can you add myself and Steven to the contacts for NSCS to make sure things are responded to more timely in the future? Jon B

Date: Thu, Sep 7, 2017 at 9:24 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@nscs.org>We appreciate you bringing your concerns to our...

attention. We are proud that NSCS is an ACHS certified Honor Society and an organization that complies with all FERPA regulations. Our operations are in line with industry standards and, in fact, our scholarship amount is at the top of the industry. From a local church or community based association to a national and international service organization, NSCS, does have a significant amount of overheard, which has been reduced over the last five years, to manage our national, collegiate presence and provide as many benefits as possible to our student members, particularly first and second year students which are underserved within this space.  Further, NSCS gives out over $700k in cash and in-kind scholarships through exclusive partnerships. With how the latter are reported, they do not show up on tax filings. In addition to the more than $700k in scholarships, we provide more than $400k in grants, awards and chapter funds back to the chapters and their members. Although NSCS is constantly working to increase scholarships and other benefits, the claims that NSCS is misleading, lying or in any way attempting to defraud students is simply not true as seen in our annual membership number of helping to recognize and elevate 65-70k new members annually. I invite Mr. Clark to contact me directly to discuss further. Again, thank you for the feedback. Additionally, can you add myself and Steven to the contacts for NSCS to make sure things are responded to more timely in the future? Jon B

RE: Consumer Complaint #[redacted] Thank you for contacting us about the complaint filed by the [redacted] family. The individual joined on 3/7/17 at which time an email address was manually entered incorrectly by the member or member’s family.  As is customary, four emails were sent with new member...

pertinent information; however, they went to the incorrect email address.  On 3/13/17, we received an email from [redacted] inquiring about her login information. On 3/16/17, we responded that morning prior to your complaint being sent to us. We are in our busy season and the email address that was contacted has an auto-reply that indicates due to our busy season, response time is somewhat delayed and we appreciate their patience. We do apologize that it took a few days to respond.     The “service” that was purchased is a lifetime membership to the organization where the individual will have access to scholarships and programs at the national level as well as at the local chapter level. The membership was correctly bestowed on the individual and has all rights and privileges pertaining thereto. We regret that the individual did not properly receive login credentials but that was outside of our control even though it has been corrected.  We have not received a request for a refund from the member. We welcome the member to contact us with other concerns they may have. However, a claim that we have not delivered on the services promised is not accurate. We have since updated the email address listed in her record and have provided the member with the login information to the membership portal to the updated email address. We believe that the errors that occurred were not the fault of our organization, that we responded in a timely manner, and have taken the steps necessary to remedy the situation. For these reasons we respectfully dispute the claim made by the member and believe it would be unfair to judge the organization based upon this situation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:It does nothing to address my complaints.  Specifically, the vast majority of the funding that goes into their scholarships comes from member dues, and most students who are invited to join, do not join, which makes their statement about being one of the few who have not responded a lie.The fact that this organization takes in so much more than they give out in scholarshos, while securing so little grant money, tells me this is essentially a pyramid scam.  A reputable organization would use the monies from membership dues to pay people to secure grants and other funding to multiply the membership dues paid by their members.You mention that your organization paid out iver $700k in scholarships, but it received $7.2 million in membership dues as reflected in the latest publicly available tax filing.  Who are you really helping?  The students or your directors and other executives?If you don't agree to change the way you recruit members, my next step will be to have your non-profit status revoked.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/28) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pdr-usa.net
In response to the complaint filed against our company. We received this complaint on 01/20/2016. all work was completed at the home the...

last week of October 2015. We were forced to file a lien for a remaing balance that was owed to us. The lien was filed mid January 2016 we received this complaint after the lien was filed.
Item # 1 All siding and windows were installed properly ( this has never came up and never pointed out during our quality walks with the customer)
#2 The flooring was selected by the customer they were shown multiple samples of flooring and underlayment. all the samples shown met or exceeded what was originally in the house.
#3 the original closet door were a hollow core flat panel door. Thier insurance adjuster walked the house after the fire and provided a scope of work. We were instructed to replace with like quality material.
#4 There were two cracked tile at the entry of the kitchen that was pointed out to our project manager. Both tile were replaced.
#5 All the walls were primed and painted with two coats.
#6 We did a final walk thru with the customer. there was a punchlist created at that time. this was never brought up or pointed out during the quality walk thru
#7 There was a security door originally on the outside, this was replaced to the condition before the fire loss.
#8 All face plates were installed prior to the cities final inspection ( they would not sign off without the faceplates being installed)
#9 We installed the closet shelves per the manufactures specs. We told the customer on multiple occasions that they had the wire shelves overloaded. We repaired on two seperate occasions even though the customer had them overloaded.
#10 All tile is completed and done with in industry standards. this was never mentioned at the quality walk thru
#11 all plumbing was done by a licensed plumber and passed [redacted] inspection. toilets worked properly at the quality walk thru
#12 The completion time frame was between 6-9 months depending on insurance approval and receiving the permits
#13 The entire upstairs hallway and stairs did not have baseboard prior to the fire. The insurance did not pay for baseboard on the stairs. I offered to do the baseboard for an additional price. they did not want to pay for baseboard.
Initial Consumer Rebuttal /* (3000, 11, 2016/02/18) */

Had a situation with a broken pipe and Paul Davis was able to get our home back in order so quick. So grateful they came out that day. Fantastic!

The company did an outstanding job at my home! They replaced the roof. All employees were professional. The owner ([redacted]) came out to first discuss the process and made a follow-up visit to correct any concerns. He also stated that he would be back in a few months to make sure the new roof is secure. It only took them 3 to 4 days to replace our roof - it is beautiful!

Totally dependable from the first phone call to our doorstep. Every step of the way these guys were on top of their game. We were extremely pleased that our insurance agent recommended them.

Outstanding service in our panic time of need. Came highly recommended from our insurance company and they did what they said they were going to do. Thank you so much!

We returned home after a trip to find a toilet had leaked and caused extensive damage to our floors. Since we weren't sure who to call, our insurance company suggested Paul Davis of Greater Columbia. Paul Davis did an excellent job. We found them to be responsive and competent. We were so pleased, we hired them to do additional work after the repairs were completed. If you need restoration or remodeling work, this company is a good one to use.

Review: The company was providing mitigation services after a fire. The services provided was to bill my insurance company for excessive fees and services that are not covered. They have not provided me with any estimates. The mitigation services are not going to be covered by the insurance. I am attempting to have items removed returned and have requested pick-up to stop storage fees that I am being charged. The contract that they make you sign, is an improper way to do business. It says that I have no recourse, they are to get payments from the insurance company, and the service that they have provided is not proper. They picked up my items for restoration and provided me with an incomplete and inaccurate inventory. No estimates of work has been provided and now I have a bill that includes storage through October. I need them to adjust their billing to remove items that should be trashed and provide a more reasonable cost estimate to consider for payment.Desired Settlement: I need to have my items picked up. The billing should be adjusted with the removal of improper fees and excessive cost that are being charged should be adjusted.

Business

Response:

To Whom it May Concern,

Review: We had simple wall and ceiling drywall repair and painting for ONE room and it took them four days to complete. First time around which took two full days, they painted over damaged wall instead of repairing it. Day three, they returned to repair the wall and repaint. Not only was the paint a different sheen but the repair was very sloppy. So they had to come back a fourth time. Finally, after we spent four days, the job was complete. Not only did this require four days but I had to deep clean after three rounds of sanding drywall. They are now charging us 124 to haul debris. I questioned what debris there was and they have not responded. They are charging another 135 for cleaning when I had to clean THREE times due to their incompetence.Desired Settlement: I am prepared to pay for the work that was done, less the hauling debris and cleaning. If they really want to save face here they should forfeit their 10-percent profit as well due to the incredible inconvenience we endured due to incompetent workers who took four days to complete a simple job.

Business

Response:

Good Morning,

Review: I had Paul Davis Restoration complete repair work on my condo. My insurance agent spoke with the project manager and twice she agreed on the phone to remove the overhead and profit charges. The last time this was promised was on June 26th around 8am. I received a voicemail saved on my phone from my insurance agent around 8:30am that morning stating he spoke with the project manager and she would remove the overhead and profit but she would not be able to complete the update to the estimate for a few days because of computer issues. I waited patiently and had my insurance agent follow up for over a week with no return calls or emails. The project manager emailed the insurance agent back on July 8th after I called and complained to her office why it was taking so long to get back to me. Her email said since I signed a contract I was responsible for the overhead and profit. This was a reversal from her dealings with my insurance agent. She also stated in the email that she was unaware she was working with insurance which is not accurate as she has had multiple calls and emails with my insurance agent.Desired Settlement: To remove the overhead and profit from the bill and send the updated bill to myself so I can work with my insurance agent to obtain the funds to pay Paul Davis for their work.

Business

Response:

Good Morning,

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Description: Contractors - General, Home Improvements, Construction & Remodeling Services

Address: 1704 Hempstead Rd, Lancaster, Pennsylvania, United States, 17601-6706

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