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Paul Davis Restoration & Remodelling of Suburban Maryland

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Reviews Paul Davis Restoration & Remodelling of Suburban Maryland

Paul Davis Restoration & Remodelling of Suburban Maryland Reviews (2)

I am writing in response to the complaint by [redacted] which she issued to the Revdex.com. First, we apologize for any inconvenience this has caused [redacted]
This repair involves two insurance claims and a non-insurance remodeling job. The primary problem currently is whether there...

are more than one cause for the elevated moisture level in [redacted]'s basement. We had a manager visit the home on November 4th to determine if the basement is currently dry and if there is a problem with moisture coming in from the exterior. The two insurance claims were due to a leak from the kitchen above and from a frozen pipe. The concern was/is that there may be another source of moisture that could be on-going.I have attached the letter sent to [redacted] yesterday. To summarize it, it does appear that there is a problem with the exterior wall near the basement entry door. It is our opinion that the exterior brick needs to be pointed up and the wall needs additional waterproofing before any further interior repairs are made.
We are waiting for [redacted]'s response. Once again, we regret any inconvenience that the delay has caused [redacted] and we will make every effort to help resolve this problem in an expeditious manner.
Tom P[redacted] - President of Paul Davis Restoration of Suburban MD & Washington DC

Review: I hired Paul Davis Restoration at the recommendation of my insurance company, to fix several claims in my home. They were very prompt to come give and estimate and request your deductible. Work was supposed to begin on my home in November 2013. After my deductible was collected, I reached out for a start date from Chris S[redacted] and Zack B[redacted] and was told that it would be after the holidays. In that time I had a pipe burst in my home due to the cold weather. I figured that since Paul Davis Restoration had to come in to handle the first claim, they may as well handle the work for the water damage as well. I repeated the same process: scheduled an assessment, paid the deductible and expected a start date. I went months with sending emails and getting no response, making phone calls and not having them returned. Once I finally got in touch with them I found out that Zach B[redacted] had been assigned to another area of the company, and that no one had been assigned to my project. I reminded Chris S[redacted] that I had paid them for services and that nothing at all had been done and something had to happen or my money had to be refunded. Chris reassigned Zack to the project. I submitted a change order to have cabinets replaced in my home to match what would be installed as a part of the claim. I submitted payment and the cabinets were never ordered. There was a room in the basement in question and the company stopped all work on the house instead of continuing the other work and getting clarification from the insurance company and moving forward. To top it all off, since these were water damage claims, the company was supposed to remove and handle all mold as a result. Once they stopped work I found that they had not in fact taken care of the mold even though I pointed out several places ahead of time to Zack B[redacted] that needed to be removed. This is a serious health issue as I have ongoing sinus problems. The fact that they would cover up mold in a home where they know children live is unexplainable unacceptable. The process with Paul Davis Restoration has been a nightmare. They have no respect for their customers or their customer's time and health.Desired Settlement: I need all the mold in the basement remediated and the work finished as promised before November 22, 2014 or a complete refund by November 1, 2014.

Business

Response:

I am writing in response to the complaint by [redacted] which she issued to the Revdex.com. First, we apologize for any inconvenience this has caused [redacted]This repair involves two insurance claims and a non-insurance remodeling job. The primary problem currently is whether there are more than one cause for the elevated moisture level in [redacted]'s basement. We had a manager visit the home on November 4th to determine if the basement is currently dry and if there is a problem with moisture coming in from the exterior. The two insurance claims were due to a leak from the kitchen above and from a frozen pipe. The concern was/is that there may be another source of moisture that could be on-going.I have attached the letter sent to [redacted] yesterday. To summarize it, it does appear that there is a problem with the exterior wall near the basement entry door. It is our opinion that the exterior brick needs to be pointed up and the wall needs additional waterproofing before any further interior repairs are made.We are waiting for [redacted]'s response. Once again, we regret any inconvenience that the delay has caused [redacted] and we will make every effort to help resolve this problem in an expeditious manner.Tom P[redacted] - President of Paul Davis Restoration of Suburban MD & Washington DC

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Description: Fire & Water Damage Restoration, Remodeling Services

Address: 7410 Lindbergh Dr, Gaithersburg, Maryland, United States, 20879

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