Paul Davis Restoration of Allegheny County

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? Dear ***:Thank you for speaking with me last Friday regarding my complaint.? This is my official rejection of Paul Davis Restoration response for the following reasons:My statement of work and original estimate called for square feet of x x concrete block with 4" cap stone.? The original retaining wall was inches high but the new retaining wall is only inches high and significantly lower than the grade of the earth it is supposed to hold upThe new wall was built over an existing footerThe new wall should be ? as high as it states in the statement of work.? With the inch cap stone, ? the wall should be inches highsqft = ftlong by 48" high with 4" cap.? My main concern is the safety and effectiveness of this wall since it falls short of the specifications promised in estimate and statement of work.This project started back in mid-May and should have been completed long ago!Please let me know if you need additional information from meI sincerely appreciate your help and assistance to get this job done correctly as soon as possible[redacted] ***Tel:? ###-###-####? ? ? ? ?

Complaint ID#: [redacted] Dear Ms [redacted] ,In following up on our conversation of last week be advised that we are aware of the situation and have taken steps to mitigate and correct the known issuesThe contract with Ms [redacted] included the replacement of a retaining wall running the length of the left side of the property lineAustin Z [redacted] from my office is the person handling and running the job.We were referred to Ms [redacted] by her insurance company when she filed a claim for damage to the wallMrZ [redacted] prepared an estimate to replace the wall as it stood at the time it fell overWhen the claim was denied by the insurance carrier Ms [redacted] contracted with us to replace the wall anywaysThe estimate that was written and submitted to the carrier was to replace the wall with like kind and quality, IE a concrete block retaining wall four courses highMrZ [redacted] , in working through the matter with Ms [redacted] agreed to replace the wall with a dry stacked decorative block wallAfter the wall was purchased and installed and before the final work could be completed Ms [redacted] 's daughter expressed her discontent about the wall and demanded we replace the wall as it was written and submitted to the insurance carrier.In an attempt to resolve the matter we have removed the dry stacked block wall and are in the process of replacing the wall with a concrete block wall as outlined in the initial estimate submitted to Ms [redacted] and the insurance carrierThis course of action appears to have satisfied everyone involvedThe work is to be completed within the next two weeks.If you have any questions in the interim, please do not hesitate to give me a call.Thank you,Gregory * Y***Paul Davis Restoration

Complaint ID#: ***Dear Ms***,We wanted to notify you regarding the above complaint with *** *** ***Since our last correspondence we have completed the project at her home to her satisfactionWe have obtained documentation to support thisWe have enclosed for you the signed certificate of completion from *** ***, stating that her retaining wall is complete, and she is satisfied with the work we provided her.We hope that this will resolve and close out the complaint that was filed against usin addition we hope that resolving the complaint will be updated on our report to the public.Thank you,Gregory ** Y*** Paul Davis Restoration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear ***:Thank you for speaking with me last Friday regarding my complaint. This is my official rejection of Paul Davis Restoration response for the following reasons:My statement of work and original estimate called for square feet of x x concrete block with 4" cap stone. The original retaining wall was inches high but the new retaining wall is only inches high and significantly lower than the grade of the earth it is supposed to hold upThe new wall was built over an existing footerThe new wall should be as high as it states in the statement of work. With the inch cap stone, the wall should be inches highsqft = ftlong by 48" high with 4" cap. My main concern is the safety and effectiveness of this wall since it falls short of the specifications promised in estimate and statement of work.This project started back in mid-May and should have been completed long ago!Please let me know if you need additional information from meI sincerely appreciate your help and assistance to get this job done correctly as soon as possible.*** ** *** *** *** ** ***Tel: ###-###-####

Complaint ID#: ***Dear Ms***,We wanted to notify you regarding the above complaint with *** *** ***Since our last correspondence we have completed the project at her home to her satisfactionWe have obtained documentation to support thisWe have enclosed for you the signed certificate of completion from *** ***, stating that her retaining wall is complete, and she is satisfied with the work we provided her.We hope that this will resolve and close out the complaint that was filed against usin addition we hope that resolving the complaint will be updated on our report to the public.Thank you,Gregory ** Y*** Paul Davis Restoration

Complaint ID#: ***Dear Ms***,In following up on our conversation of last week be advised that we are aware of the situation and have taken steps to mitigate and correct the known issuesThe contract with Ms*** included the replacement of a retaining wall running the length of the
left side of the property lineAustin Z*** from my office is the person handling and running the job.We were referred to Ms*** by her insurance company when she filed a claim for damage to the wallMrZ*** prepared an estimate to replace the wall as it stood at the time it fell overWhen the claim was denied by the insurance carrier Ms*** contracted with us to replace the wall anywaysThe estimate that was written and submitted to the carrier was to replace the wall with like kind and quality, IE a concrete block retaining wall four courses highMrZ***, in working through the matter with Ms*** agreed to replace the wall with a dry stacked decorative block wallAfter the wall was purchased and installed and before the final work could be completed Ms***'s daughter expressed her discontent about the wall and demanded we replace the wall as it was written and submitted to the insurance carrier.In an attempt to resolve the matter we have removed the dry stacked block wall and are in the process of replacing the wall with a concrete block wall as outlined in the initial estimate submitted to Ms*** and the insurance carrierThis course of action appears to have satisfied everyone involvedThe work is to be completed within the next two weeks.If you have any questions in the interim, please do not hesitate to give me a call.Thank you,Gregory * Y***Paul Davis Restoration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear ***:Thank you for speaking with me last Friday regarding my complaint. This is my official rejection of Paul Davis Restoration response for the following reasons:My statement of work and original estimate called for square feet of x x concrete block with 4" cap stone. The original retaining wall was inches high but the new retaining wall is only inches high and significantly lower than the grade of the earth it is supposed to hold upThe new wall was built over an existing footerThe new wall should be as high as it states in the statement of work. With the inch cap stone, the wall should be inches highsqft = ftlong by 48" high with 4" cap. My main concern is the safety and effectiveness of this wall since it falls short of the specifications promised in estimate and statement of work.This project started back in mid-May and should have been completed long ago!Please let me know if you need additional information from meI sincerely appreciate your help and assistance to get this job done correctly as soon as possible.*** ** *** *** *** ** ***Tel: ###-###-####

Complaint ID#: [redacted]Dear Ms. [redacted],In following up on our conversation of last week be advised that we are aware of the situation and have taken steps to mitigate and correct the known issues. The contract with Ms. [redacted] included the replacement of a retaining wall running the length of the...

left side of the property line. Austin Z[redacted] from my office is the person handling and running the job.We were referred to Ms. [redacted] by her insurance company when she filed a claim for damage to the wall. Mr. Z[redacted] prepared an estimate to replace the wall as it stood at the time it fell over. When the claim was denied by the insurance carrier Ms. [redacted] contracted with us to replace the wall anyways. The estimate that was written and submitted to the carrier was to replace the wall with like kind and quality, IE a concrete block retaining wall four courses high. Mr. Z[redacted], in working through the matter with Ms. [redacted] agreed to replace the wall with a dry stacked decorative block wall. After the wall was purchased and installed and before the final work could be completed Ms. [redacted]'s daughter expressed her discontent about the wall and demanded we replace the wall as it was written and submitted to the insurance carrier.In an attempt to resolve the matter we have removed the dry stacked block wall and are in the process of replacing the wall with a concrete block wall as outlined in the initial estimate submitted to Ms. [redacted] and the insurance carrier. This course of action appears to have satisfied everyone involved. The work is to be completed within the next two weeks.If you have any questions in the interim, please do not hesitate to give me a call.Thank you,Gregory * Y[redacted]Paul Davis Restoration

Review: The owner Mr. [redacted] does nothing but lie. He would tell us one thing and say he never told us that. We had a fire in the kitchen, damage to the kitchen and smoke damage to the first floor, that was on June 28, 2013 we were told the job would take 4-6 weeks. We went to a hotel which was taken care of by our insurance company. Well lie after lie and delay after delay we moved back in November 6, 2013, even our insurance company was questioning the length of time. They would tell us they were working and we would go to the house and no one had been there. Mr. [redacted] would give us figures and they would constantly change, we would ask for an explanation and just get the run around, they were very good with playing with figures!They stained our carpet but had the insurance company pay for it, they chipped our bathroom sink, we were supposed to have a new pedestal for our bar, well the granite company came on Dec.3 2013 to install the countertop and there was no pedestal, finally on December 20, 2013 the came and grabbed the old pedestal from the garage the and reused it, they never even bothered to clean it! When we moved in Nov. 6, we had plywood countertop and temporary sink, it was like pulling teeth to be able to get back home. Here it is Jan 13,2014 and my husband and I finished the painting, lighting, and backsplash. The bottom line is they can,t be trusted, I wish we never let them in our home. Our cabinets are not the same quality, we,ve spoken to them about all this and they don,t seem to care.I could go on and on. I would never recommend them. I have filed complaints with the insurance company and [redacted] who recommended them.Desired Settlement: The job is unsatisfactory, I feel we should be issued a refund amongst other things.

Business

Response: