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Paul's Trailer & RV Center, Inc.

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Reviews Paul's Trailer & RV Center, Inc.

Paul's Trailer & RV Center, Inc. Reviews (2)

Review: I contacted Pauls trailer back in February of this year to rent a camper in July 2014. I was told I would put down a security/deposit of $100.00 and the balance paid by mid April of 2014. Everything was paid accordingly and on time. The trailer was scheduled to be delivered on Thursday July 17th at around 3pm and picked up on Sunday July 20th before 3pm.The trailer was not at the campsite when we arrived, so I called Paul's and was told it would be there shortly. After waiting for one hour I called again (4pm), I was assured it was on it's way. At 5pm I called again saying it still had not arrived, this time I spoke with Paul himself. It finally showed up around 5:45pm.The delivery man did not have any paperwork (i.e. contract/agreement) with him. He just set it up and left. I had sent a couple of emails and called Paul's requesting a contract/agrrement, this was to no avail. The person I sent the emails to was Kayla Guns.Paul's did not pick up the trailer from Potawatomi State Park until the morning of the 21st. This cost me another nights fee of $20.00. When I contacted Paul's about this all he said is that we do not have people work on Sundays and that it was pretty much my problem that I had to pay for an extra night. This would of all been a non-issue had he complied with my request for an agreement with all pertinent information regarding the rental process that he uses.He (Paul) did not seem to care that he was very late delivering his camper or picking it up and costing me time and money. In my opinion Paul's Trailers really needs to improve on their business ethics when it comes to divulging information to there customers.I have called and requested my deposit be returned with some sort of credit for them being late delivering and picking up the camper.Desired Settlement: I would like my security deposit back and the extra night fee that Paul's cost me. As stated above I have no contract/agreement from him explaining what the procedures were and what was expected, even though it was requested. His lack of ethics and customer service is not to be believed.

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Response:

Good Morning to respond to the claim of Mr. [redacted] we were running a little bit late on the day of the delivery but not that late he only had to wait approx 1hr at the very most to get his camper delivered to him and as far as pickup of the unit on the Sunday we never deliver or Pickup units and he would have been told that at the time of his reservation along with he was told when he called to confirm his reservation with me. Mr. [redacted] was also offered a $25 credit towards his next rental when I talked to him on the phone but he did not feel that was enough and told me that he was going to have to think about that. If you have any further questions please feel free to call or email me

We purchased a used RV from Pauls Trailer with [redacted] telling us it pulled well and Had no leaks. We had noticed bent metal under the frame which he had an explanation. All looked good so we put half down. For some unknown reason, my husband at home put the VIN # into Google Search, to find out this unit was Salvaged in North Carolina. We called [redacted] right away. His response was "if I had known it was salvage, I would have told you. Where is that web site?" We emailed the site to him and called him back. "That must be a different unit, the tongue in different, the tire rims are different." I asked, if VIN #'s change, and he said NO. The next morning my husband called and spoke to [redacted]. We had decided not to take the unit seeing the original damage on the unit in North Carolina. [redacted] told my husband, that [redacted] should have told us that it was a repaired unit, since the unit was REPAIRED AT THEIR LOCATION! We were shocked to be lied to so blatantly. We stopped payment on the check and asked to have our credit card reversed.

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Description: Recreational Vehicles - Dealers

Address: 3213 Mill Rd, Greenleaf, Wisconsin, United States, 54126

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