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Paula Poggi

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Paula Poggi Reviews (1)

Review: I walked into the store for the first time on a Friday. The saleswoman was very friendly and persuasive and I ended up spending $882.00 on some lovely things though I was not sure about one of these which I thought was tight which cost $206.00. She convinced me it was excellent. When I got home, I discovered the garment was a see-through - I cannot wear a see-through item - , in addition to being tight. On Tuesday I went in to exchange it and was told there were no exchanges or refunds. There was no sign in the store indicating that, or I never would have bought it. I paid with [redacted] but she did not give me the receipt until after I had signed the charge. It did say in the receipt no exchanges, but I did not look at it after I had paid and there was no sign posted on the wall or elsewhere. When she refused to exchange it, I asked for the phone number or address of the [redacted] (she said she was not the owner). She refused to give it to me, saying she could not give out that information. When I pointed out she was losing a potentially good and loyal customer, she said the store would be closing anyway. There was also no indication the store was going to close ever. I think this is not an honest way to do business.Desired Settlement: I would like to exchange this item for another item in the store. I am sure I can find something of equivalent value as they do have nice things. I am not asking for a refund.

Consumer

Response:

At this time, I have not been contacted by Paola Poggi or Costello regarding complaint ID [redacted].Sincerely,[redacted] P.S. I called th business and the [redacted] or [redacted] hung up on me. I called again and she hung up again. I called a third time and she did not answer the phone.

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Description: WOMEN'S APPAREL-RETAIL

Address: 805 Lexington Avenue, New York, New York, United States, 10021

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