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Pawsitive Service Dog Solutions

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Reviews Pawsitive Service Dog Solutions

Pawsitive Service Dog Solutions Reviews (2)

Review: We contacted Pawsitive in search of a service dog for our non-verbal 4 year old autistic boy. The price for their dogs ($12,500) were substantially less than other organizations who provide this service. They were very attentive in the beginning as we were raising the money for the dog. As soon as we paid in full, things started going downhill. Emails and phone calls weren't responded too, we were unable to get information on the dogs, trainers, timelines, etc. We even struggled to get a single picture. Our point of contact was a lady named [redacted] who is an accountant by day and works with Pawsitive by night. I believe their hearts are in the right place, but they just aren't set up with customer service to handle such a large investment for our family.Then the dog arrived with the placement person and her daughter. They worked with us for about 2 hours each day for 4 days. This service cost us $2500. The placement lady had to use a really loud voice to get the dog to listen. It was hard to get the dog to do the commands that he was supposedly trained for. She wasn't even sure of one of the command names (she had us try two different variations). She then wanted us to sign a form that said we agreed that the dog new all of the commands or she would have to take the dog back with her. She assured us that as the dog got more comfortable with our family and home that the commands would work better.Well, what we ended up with was a very expensive, well trained, 1 year old lab. The dog does not meet the needs of our son that were promised by pawsitive. I highly suggest to anyone reading that you work with a company that has been around longer and has more resources in place to treat their families in a professional manner. There was more unprofessionalism in the 6 or so months working with Pawsitive than I can list. I would be happy to share our experience with anyone looking for a service dog, so you don't run into the same problems as we have.Desired Settlement: I see a few possible options:1. is return all the money we paid to pawsitive and we will return the dog.2. find a better dog and allow us to be involved in the process (this includes giving us updates, allowing us to know who is training the dog, etc.)3. Refund $5000 so we can take the dog to a local trainer and teach the dog the commands promised.

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This is the text we sent Mr. [redacted]. He was told repeatedly he needed to be a apart of the training. He chose not to.

Review: On March 6, 2014 I entered a contract with Pawsitive Service Dog Solutions to obtain a service dog for my daughter [redacted] who is diagnosed with autism. [redacted], who is 5 years old, is non verbal, has difficulty communicating her wants/needs and engages in self injurious behavior. The purpose of the service dog was to provide emotional support for my daughter during a melt down, to provide tethering for our daughter in the event she tries to run away and to provide deep pressure which is needed to help her sleep every night.We were told the cost of the dog would be $12,500 and we began fundraising with family, friends and co-workers. Once half of the funds were raised ($6,250) we began following up with Pawsitive Service Dog Solutions to see if a dog would be selected for our daughter and when training could begin. Numerous calls were made to Pawsitive and it was very difficult to get a call back or confirm the money was received even though the checks had cleared weeks ago.We recently became aware of a complaint filed in California Superior Court against Pawsitive Service Dog Solutions which allege 4 cases of providing service dogs that were not properly trained nor fit to be classified as a service dog. There are also allegations of injuries to the child as well as caregiver due to the temperament of the dog. As we further researched Pawsitive, we came across other individuals and testimonials where people have claimed they did not have a good experience, received poorly trained service dogs and I was recommended against doing any business with them. We contacted Pawsitive as we were very concerned about the lack of communication and the recent news about the company. We were then told there was a dog named Princess who was 2 months away from being placed. This especially concerned us as the dog was to have been trained for our daughters specific needs in only 2 months time. Many of the complaints that are being alleged is that the service dogs are rushed through training without any specific training for the individual they are to be placed with.At this time, we do not feel that Pawsitive Dog Solutions will be able to provide a suitable service dog for our daughter. Pawsitive is in possession of half of the contract amount $6,250, however those funds have not been apportioned to any animal and no training has been done for a service dog intended for our daughter. Although their contract states that the amount fundraised to them is not refundable, we would like the funds to go to another service dog provider that we feel has more experience in raising service animals and would be able to provide a dog that would meet our daughters needs.Desired Settlement: I ask your assistance in this matter in matter to help me secure the funds being held by Pawsitive Service Dog Solutions to another recognized charity that will be able to give my daughter the service dog she desperately needs.

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Description: Service Animals - Dogs, Charity - Human Services (i.e. assistance to individuals & families), Non Profit Organizations - General Membership

Address: PO Box 383, Olivehurst, California, United States, 95961

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