Pay-O-Matic Check Cashing Corp.

Revdex.com:At this time, my complaint, ID [redacted] regarding Pay-O-Matic Check Cashing Corphas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Excella Visa Prepaid Debit Card regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Pay-O-Matic Check Cashing Corp. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Pay-O-Matic Check Cashing Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Pay-O-Matic Check Cashing Corp. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Pay-O-Matic Check Cashing Corp.  regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Pay-O-Matic Check Cashing Corp. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Very rude dont give ur money back let any one take money with out notifying customer I preferred if this company just goes away and dont do business anymore

Very rude and understand professional on pitcken Ave Brownsville NY store #127 talk to customer like st

Review: I went to the store that issued me the card which is pay o matic they refused to issue me a replacement they told me to call now I went to four different stores and they told me the same answer to call excella card so I call and they told me which was a supervisor his name was Michael R[redacted] and they cannot issue me a card and I to go to the store please help i'm tired of the consistency of the circleDesired Settlement: Replace my card so I could continue my business

Review: Several years I started using the Excella card for the services , one of which is card to card money transfer. The reason for this was to use to send money to family and friends. I even receive direct deposit to the card. Today I went to transfer money to my sons card and was told they dont do it any more . With out any notice. Just putting money on the card benifits the company, Interest etc. I would like for them to reinstate card to card transfers to people who are depositing monies on a regular basis. I have been doing this for years and now feel that they are stealing from me and not giveing me the services they promised when I started using them.Desired Settlement: I would like for them to reinstate card to card transfers> (see abive)

Review: I filed a dispute with the card services within 48 hours of a faulty transaction. Assuming I would have my issue resolved quickly and to my satisfaction I felt safe contacting the company about my issue being that this was not the first time I had this experience...just with a different card company. Anyways, after being given the run around for almost a year I did not get what I was expecting which was a refund that I had lost from a fraudulent website. The card holder services claims that I didn't report my issue to them until after 120 days and according to their policy the claim is not valid which was untrue. They even provided me with the dates that I was in contact with them about the dispute which was within 48 hours of the fraudulent purchase and even up to 10 times after that date over the period of a year. They claim there is nothing else I can do...it is basically my word against theirs. Well I'm out all across the board....No merchandise....No refund...and feeling like a total it. I didn't know what else to do but complain and put them on blast. Stay away from the prepaid card services. They do not have their customers best interest at heart. I want my money back!!!Desired Settlement: I would like them to realize they made a mistake and honor how they handle fraudulent card purchases properly when a consumer contacts them in a reasonable time frame. The resolution to this is getting my full refund amount that I filed my claim with them in the first place.

Consumer

Response:

At this time, I have not been contacted by Excella Visa Prepaid Debit Card regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September *, 2013, my son, [redacted], paid $659.50 on my behalf for the September rent to New York City Housing Authority. He also paid $318.50 towards back rent. New York City Housing Authority is alleging that they never received the rent paid. I have receipts to prove my payments. When I went to the Pay-O-Matic #[redacted] on [redacted] to inform them of this error, they refuse to provide me with sufficient documentation to support my payment. Due to this error by the Pay-O-Matic, New York City Housing authority is in the process of taking me to Housing court for failure to pay rent.Desired Settlement: I wish to have sufficient proof and acknowledgement that I paid my rent for the month of September 2013 and the back rent amount of $318.50 to provide to New York City Housing Authority and Housing Court.

Review: Pay-o-Matic is continuously calling us because a former contractor cashed a check with them that had a stop payment placed on it the day before it was cashed. This is harassment The person that cashed the check was fully aware that the stop payment would be placed on it but went to Pay-O-Matic to cash it. Now Pay-o-Matic wants Community Care to pay them for the funds they gave to this former contractor. Pay-o-Matic never proved the check was good prior to cashing it and was duped by the contractor. We stopped payment on this check with our bank so that these funds would not be paid.Desired Settlement: Pay-o-Matic go after the contractor to recoup the funds they gave her in error and stop harassing Community Care employees.

Review: I Went To The Check Cashing Place To Cash in A Money Order After I Did That I Asked For a Debit Card The Man Gave Me an [redacted] Card He Took My Money ( 490.00$ ) He Then Asked Me For My Social Security Card And My State Id and told me I had to wait 20 minutes to be able to use my card 20 minutes passed and I still was not able to use my card . I called [redacted] And They Told Me That I Had to Fax My Social And State I'd I Tried explaining My Situation And they Just Wanted to Get Me Off The Phone tey told me its security reasons why I have to send it . that wasn't the issue the issue is he took my money . and didn't care about a security policy I Have Yet Received My Money I went back to the check cashing place and faxed it and still did not recieve my money I'm * Months Pregnant And had to do so much running around because of something that they did wrong . they're not trying to give me my money and I cannot take my daughter out the hospital without a car seat .Desired Settlement: They're Responsible For faxing over the necessary documents to the company and informing the customer on what's going to happen after they purchase a card

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Pay-O-Matic Check Cashing Corp. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I was aware on Friday, January [redacted], 2015 that unauthorized charges were made with my debit card that I didn't approve. I found out because I went to use my card and I noticed $300.00 was missing from my account. I called the complaint in on Friday Morning @&:30 a.m. and started the process for them to fax me dispute forms.

First they took down the wrong fax number, 2nd it takes 4 hours to send the fax. I finally received the fax and sent it back however, when I called today Friday January [redacted], 2015 to check the status I was informed they never received it when I have successful confirmation that it was received. This is a very difficult time especially since I have no income because this situation happened to me. I also feel as if they are not taking my claim seriously.Desired Settlement: Excella Card should return my money to me because I reside in the Bronx, NY so for purchases to have been made outside of Bronx, New York and outside of the state ex.( st. Domingo, Ohio, & Pennsylvania) should automatically be refunded to me.

Review: On December **, 2013 I went to the Pay-O-Matic window at [redacted], & [redacted] outlet to remove the cash funds which were deposited since December [redacted] 2013 on my excella card by GPG which is Global Pay Gateway which is the agent of choice hired by [redacted] and [redacted] Corp. where I am a Distributor, the monies on the Visa Debit card are my commissions paid by the company to me, the teller at the window told me my card was deactivated (Closed down by the Bancorp Bank which issued the card) on the same day December **. 2013 I called the Bancorp Bank in Sioux, Falls, S.D. I was told by a Representative there [redacted] that the card was inactivated because GPG deposited my funds as a credit/refund, they would have to change that so that they could activate my card, over the weeks there was a back and forth by the bancorp people as to why now I couldn't get my funds, they didn't know who was sending me this money, they needed a fax, the needed, the needed the card ID# numerous faxes had been sent by GPG Bancorp gave a number the first fax # was[redacted] attention Risk Operations Bancorp continue to state over time they never had a fax, then a representative by the name of [redacted] on January [redacted] 2014 10AM said they number the fax had been going to was the wrong number and this #[redacted] Attention personal is the correct number, another fax was sent by GPG to no avail they said they hadn't received a fax. On January **,2014 another fax was sent I have the confirmation the fax was received by Bancorp Bank, on January [redacted], I called spoke to a [redacted] and asked if the fax had been received from Friday January [redacted] because the window of 4 hours had passed, [redacted] told me no there was no fax nor record of a fax, I have a copy of the fax from GPG that was faxed to them, [redacted] told me I had to wait 4 hours I told him the four hours had passed it is now January [redacted] 3:38 pm, Bancorp doesn't intend to release my commissions paid to me by [redacted], [redacted] and [redacted] company. I need my money and I am entitled to my money without any incumberance from the Bancorp Bank, I have no other alternative at this point but to turn to your services for your assistence to get them to activate my excella card, the funds to which I have earned and entitled too.Desired Settlement: I want the Bancorp Bank who issued the excella card to activate my Vlisa Debit Card and release my commission funds to me forthwith.

Review: I called a representative about an insuffienct fund that I received when I went to withdraw 10 dollars. On my receipt it had a negative balance of 10 dollars so I called the company to see what was going on. I spoke to a Mr. P[redacted] and he said the reason why my funds was low was because of a pizza store I went to and the type of card I have. He said that they charged me 29 but there was a 5 dollar hold. I asked why, he said [redacted] charged me 5 dollars then he changed his story then said the PIZZA STORE charged me 5 dollars without my authorization. I got very upset and asked to speak to a supervisor. The supervisor got on the phone I told her I had 80 dollars on my card and I spent 29.53 at the pizza store. I then withdrew 20 dollars from the atm with them charging me 1.25. That leaves me with a balance of 29.22. They informed me that my balance was 18.00. They charged me extra money for withdrawing money. They charged me 3 dollars for taking out money and extra for "insufficient funds" when they told me that I had a 18 dollar balance they charged me incorrectly and are not refunding me what I was incorrectly charged for.Desired Settlement: I want the money back that I was incorrectly charged for.

Review: I purchased a Card from the company and put $852.00. The next day I went to use the card and I was not able to take money out. I called the business for a new card and They told me that I would receive a new card 7 - 14 days, I never received. I called again and they told me that It was sent. I still have not received anything and this process started in February. I am so disappointed because I have bills to pay.Desired Settlement: $852.00

Consumer

Response:

At this time, I have not been contacted by Pay-O-Matic Check Cashing Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: The online account system for excella card which is represented by Payomatic Corporation is not what it is advertised to be. It is very unreliable, at times making it a quagmire for customers to gain access to their account information. Recently, I have made several attempts to gain account information and my endeavors have been futile. Although I received several passcodes none of them were accurate. It is my belief that it is this companies paltry attempt to bill customers excessive fees for resorting to other methods of retrieving account information. Please assist with this matter. Thank you.Desired Settlement: I would like the company to resolve their issues regarding their online account information retrieval and not to bill my account for any fees incurred as a result of gaining information regarding account.

Consumer
Response:

At this time, my complaint, ID [redacted] regarding Pay-O-Matic Check Cashing Corp. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,