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Payless Car Rental Orange County

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Payless Car Rental Orange County Reviews (1)

This company seems to have completely arbitrary and rapacious fee practices. I paid for a flight/car package on Southwest.com, reserving a Payless rental car. I had rented for a week, anticipating that if needed I could extend the agreement, such as I've done with every other rental agency. When I inquired about extending when I first rented, the counter clerk indicated there would be a $20 extension fee. I thought this was irregular, but assumed this was very much like the questionable "restocking" fee some retailers make for returned sales.

When I went back into the Payless office so my wife could also drive the car (again waiting about 30 minutes), the clerk told me it was not A $20 fee, it was $20 PER DAY additional rental charge. So now a car that was costing $15 a day is now renting for $35 per day.

She indicated the only way I could forgo the fee was to again drive the 70 miles round-trip to the airport to return the first car at the end of its agreement, and rent another car at whatever rate Payless was then offering. I couldn't even get a pro-rated refund on the car I had, and begin another rental term with a different Payless car while I was standing in front of the Payless counter. In that case, I would forfeit the payment for all my unused days to the company.

I duly drove back to the airport site three days later and signed another rental agreement. When my plans changed and I wished to return the car early, the company's phone representative said that not only would I forfeit the entire payment for my full rental (as I was told before).

Now, in contradiction to what I had been told before, even if I returned the car and paid the rental in full, the company would charge me $15 per day extra for changing my plans. In effect, I would be paying for the car once, paying a daily fee to return the car, and giving Payless an opportunity to rent the car to someone else while they were technically still renting the car to me and punishing me every day that they had the opportunity to rent it again.

Frankly, I have never seen such a atrocious disregard for the customer. In addition to very slow customer service, they have used every opportunity to impose undisclosed charges and penalties that in no way reflect the costs of their doing business. At the very least, I think these practices should be shared with a wide public.

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Description: Auto Renting & Leasing, Leasing Service

Address: 325 E Baker St, Costa Mesa, California, United States, 92626

Phone:

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Web:

www.paylesscar.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Payless Car Rental Orange County, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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