PayLink Direct

I pay Paylink monthly who pays my service contract with Gold Standard. I canceled my contract with Gold Standard and they fully refunded PAYLINK who is/has not paid me and tells me to call them for my refund. Endless runaround hoping I give up on my $735. Refund.

Biggest scam ever, incompetent liars, you will regret using them and they won't resolve their wrong, then will yell at you and refuse you a manager or corporate number. Had to file two separate BBB complaints on differnt but simular issue. Horrible company and they won't even refund me.

Pay Link Direct took out $200.13 out of my bank account money that I worked hard for and I have two kids that I have to support! I don’t know who you guys are and I especially don’t k kw how you got my personal information but I want my full refund back ASAP! Or I’m getting my lawyer involved!

I'm Charles Smith I never purchased any coverage let alone had a conversation with these people so I don't know how you guys got my information but you took $107.67 of my hard earn money out of my account that needs to be refunded ASAP. The money was took from me 10-3-20 the first time so I want my money back and whatever coverage I supposedly have I want shut down and I will be letting my bank know.

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case # [redacted] PayLink Direct (“PayLink”) is a payment plan provider for vehicle service contracts As a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contractsWe do not have a record of Mr [redacted] in our billing system We would appreciate it if Mr [redacted] would provide us with his policy number or PayLink account numberShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Legal Affairs Manager PayLink Direct

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They refunded me the money as of Friday Sincerely, [redacted]

I purchased a warranty plan from Paylink in January, I paid $3,for a plan that covered months or 100,milesI've only had the plan for monthsMy car has 68,original milesI had the car in for serviceI was told Paylink cancelled my warranty contractThey said they paid out more claims than the car was valuedI should have used the $3,to pay the repairs myselfI would have been further aheadI will not recommend this company to anyoneI have told people of my experience and advised them not to waste their money

[redacted] Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobilesPayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts Our records indicate on November 21, 2016, Ms [redacted] purchased a vehicle service contract from Automotive Product Consultants (“APC”)APC processes down payments, authorizes account cancellation, and issues customer refunds To facilitate your request, we forwarded the contents of your inquiry to APCThey can be reached as follows: Automotive Product Consultants [redacted] APC has advised PayLink that on December 21, 2016, APC canceled Ms [redacted] policy at her requestAPC has refunded the down payment of $back to Ms [redacted] card ending in [redacted] and has indicated that it mailed a check of $(the amount of the first installment paid) to Ms [redacted] on December 29, Please allow mailing time for Ms [redacted] to receive this refund For these reasons, we are considering this matter closed as it pertains to PayLinkPlease have Ms [redacted] follow up with APC directly if she has any further questions or concerns

[redacted] Please be advised, PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles PayLink Direct does not sell or administer vehicle service contracts and is not a party to vehicle service contractsOur records indicate that Ms [redacted] purchased a vehicle service contract from Integrity Protection Group (“IPG”) on January 15, IPG processes down payments, authorizes account cancellations, and issues customer refundsTo facilitate your request, we forwarded the contents of your inquiry to IPGThey can be reached as follows: Integrity Protection Group [redacted] In response to this Revdex.com inquiry, IPG has agreed to discount Ms [redacted] contract per Ms [redacted] request to keep her coverage in effectPlease have Ms [redacted] follow up with IPG directly if she has any further questions regarding her contractFor these reasons, we are considering this matter resolved as it pertains to PayLink DirectTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Please be advised, PayLink Payment Plans, ("PayLink") processes payments for customers who purchase vehicle service contracts for their automobilesPayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts In the ordinary course of business PayLink does not engage in collection efforts on behalf of itself or its clientsPayLink contacts customers in writing to inform customers of the status of their paymentsIf the customer received an incoming call regarding the status of her vehicle service contract, the call did not originate from PayLink Our records indicate that Ms [redacted] purchased a vehicle service contract from [redacted] ("NVPS")NVPS processes down payments, authorizes account cancellation, oversees collection efforts, and issues customer refundsTo facilitate your request, we forwarded the contents of your inquiry to NVPSThey can be reached as follows: [redacted] Suite [redacted] , [redacted] XXXXX (XXX) XXX-XXXX According to our records, on August 3, Ms [redacted] made a down payment of $to NVPS for purchase of her vehicle service contractOn September 3, 2015, PayLink processed one (1) payment on Ms [redacted] 's account in the amount of $that was subsequently returned unpaid by her bankAt this time, no payments have been retained by PayLink on Ms [redacted] 's account On September 30, 2015, NVPS cancelled Ms [redacted] 's vehicle service contract per her requestIn accordance with contract cancellation, no payments are due to PayLink on Ms [redacted] 's account and any notices previously sent to Ms [redacted] should be disregarded Per her request, NVPS is issuing Ms [redacted] a refund check for the $down payment they processedPlease allow 7-business days for processing and mail time Please be advised this Revdex.com notice is the first inquiry PayLink has received regarding Ms [redacted] 's accountWe have no record that Ms [redacted] or her family members have contacted PayLink to request information or assistance For the aforementioned reasons, we are considering this matter resolved as it pertains to PayLinkIf Ms [redacted] or her daughter has any further questions regarding her vehicle service contract, they should contact NVPS as indicated above

[redacted] Please be advised, PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles PayLink Direct does not sell or administer vehicle service contracts and is not a party to vehicle service contracts In the ordinary course of business, PayLink Payment Plans does not engage in collection efforts or provide customer reporting to consumer credit bureaus or other reporting entities on behalf of itself or its clients Our records indicate that Ms [redacted] purchased a vehicle service contract from [redacted] (“UAD”) on January 9, UAD processes down payments, authorizes account cancellations, and issues customer refunds To facilitate your request, we forwarded the contents of your inquiry to UADThey can be reached as follows: [redacted] On April 6, 2016, Ms [redacted] contacted PayLink Direct regarding her vehicle service contract and payment plan agreementAt that time Ms [redacted] requested cancellation of her account and PayLink Direct discontinued the automatic payment optionNo further payments have been or will be processed by PayLink Direct [redacted] has indicated that they received the customer’s cancellation documentation, and are currently finalizing the cancellation along with the customer’s pro-rata refund and that Ms [redacted] should soon receive the refund If Ms [redacted] has any further questions regarding the status of her cancellation or refund, she should contact [redacted] directly as indicated above For these reasons, we are considering this matter resolved as it pertains to PayLink Direct

Please be advised, PayLink Payment Plans (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobilesPayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts PayLink’s records indicate that on March 16, 2016, Ms [redacted] purchased a vehicle service contract from I [redacted] Group (“IPG”)IPG sells vehicle service contracts, processes down payments, oversees contract distribution, authorizes account cancellation, and issues customer refundsTo facilitate a resolution to Ms [redacted] inquiry, we forwarded the contents of her complaint to IPGIPG can be reached as follows: Integrity Protection Group [redacted] Ms [redacted] has not previously contacted PayLink regarding her payment plan or items that were not covered under the terms of the vehicle service contractAs a courtesy to Ms [redacted] , PayLink has been in contact with IPG in an effort to resolve her concerns and IPG informs PayLink that it has engaged Ms [redacted] on the issues she has raised According to IPG, it has cancelled Ms [redacted] vehicle service contract and will issue her a pro-rated refund consistent with the terms of her vehicle service contractPlease follow up with IPG regarding any other details pertaining to the vehicle service contract As a result of receiving this inquiry, Ms [redacted] payment plan account has been discontinued and no further payments are due to PayLink For these reasons, we are considering this matter resolved as it pertains to PayLink

I called this company to cancel the payment plan agreement and the lady who answers the phone call was very rude, her loud voice, and the sarcastic way she was talking to me I don't know if she was having a bad day or something wrong with her but I don't think this is a professional way to take care costumers

[redacted] justify;">Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobilesPayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts Our records indicate on January 8, 2016, Ms [redacted] purchased a vehicle service contract from Repair Defense Network (“RDN”) RDN processes down payments, authorizes account cancellation, and issues customer refunds To facilitate your request, we forwarded the contents of your inquiry to RDNThey can be reached as follows: Repair Defense Network [redacted] RDN has advised PayLink that on October 17, 2016, RDN was in contact with Ms [redacted] and has agreed to defer Ms [redacted] November payment to the end of the contracting periodIf Ms [redacted] has questions regarding her vehicle service contract, she should contact RDN as indicated above For these reasons, we are considering this matter closed as it pertains to PayLinkPlease have Ms [redacted] follow up with PayLink directly if he has any further questions or concerns

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] PayLink Direct (“PayLink”) is a payment plan provider for vehicle service contracts As a payment plan provider, we are not involved with anything related to the payment or denial of claims, refunds to the customer, the sale or cancellation of the vehicle service contract or anything else related to the vehicle service contract itself We strictly handle the billing and collection of monthly payments on behalf of sellers and administrators of vehicle service contractsWe do not have a record of [redacted] in our billing system We would appreciate it if [redacted] would provide us with her policy number or PayLink account numberShould you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact meSincerely, [redacted] Contract and Compliance Specialist

[redacted] Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobilesPayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts Our records indicate on January 8, 2016, Ms [redacted] purchased a vehicle service contract from Repair Defense Network (“RDN”) RDN processes down payments, authorizes account cancellation, and issues customer refunds To facilitate your request, we forwarded the contents of your inquiry to RDNThey can be reached as follows: Repair Defense Network [redacted] RDN has advised PayLink that on October 17, 2016, RDN was in contact with Ms [redacted] and has agreed to defer Ms [redacted] November payment to the end of the contracting periodIf Ms [redacted] has questions regarding her vehicle service contract, she should contact RDN as indicated above For these reasons, we are considering this matter closed as it pertains to PayLinkPlease have Ms [redacted] follow up with PayLink directly if he has any further questions or concerns

[redacted] justify;"> Please be advised, PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles PayLink Direct does not sell or administer vehicle service contracts and is not a party to vehicle service contracts In the ordinary course of business, PayLink Payment Plans does not engage in collection efforts or provide customer reporting to consumer credit bureaus or other reporting entities on behalf of itself or its clients Our records indicate that Ms [redacted] purchased a vehicle service contract from [redacted] (“UAD”) on January 9, UAD processes down payments, authorizes account cancellations, and issues customer refunds To facilitate your request, we forwarded the contents of your inquiry to UADThey can be reached as follows: [redacted] On April 6, 2016, Ms [redacted] contacted PayLink Direct regarding her vehicle service contract and payment plan agreementAt that time Ms [redacted] requested cancellation of her account and PayLink Direct discontinued the automatic payment optionNo further payments have been or will be processed by PayLink Direct [redacted] has indicated that they received the customer’s cancellation documentation, and are currently finalizing the cancellation along with the customer’s pro-rata refund and that Ms [redacted] should soon receive the refund If Ms [redacted] has any further questions regarding the status of her cancellation or refund, she should contact [redacted] directly as indicated above For these reasons, we are considering this matter resolved as it pertains to PayLink Direct

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted] , Revdex.com Case [redacted] Please be advised, PayLink Direct (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.Our records indicate that on March 13, 2017, Ms [redacted] purchased a vehicle service contract from Vehicle Service Center (“VSC”), a third-party marketer selling vehicle service contracts on behalf of National Administrative Service Co, LLCTo facilitate your request, we forwarded the contents of your inquiry to VSC.As of today, our records indicate that the policy was cancelled in our billing system on January 11, Accordingly, no further payments will be collected from Ms [redacted] It is our understanding that VSC issued a refund of $to Ms [redacted] on February 6, to the billing method on filePer VSC, an additional refund check has recently been issued to Ms [redacted] with [redacted] Tracking No [redacted] For any questions regarding the status of the refund issued to Ms [redacted] , please contact Vehicle Service CenterContact information is as follows:Vehicle Service Center [redacted] ***Irvine, CA [redacted] Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.Sincerely,Marisa SaenzContract & Compliance SpecialistPayLink Direct

[redacted] justify;">Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobilesPayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts Our records indicate on November 21, 2016, Ms [redacted] purchased a vehicle service contract from Automotive Product Consultants (“APC”)APC processes down payments, authorizes account cancellation, and issues customer refunds To facilitate your request, we forwarded the contents of your inquiry to APCThey can be reached as follows: Automotive Product Consultants [redacted] APC has advised PayLink that on December 21, 2016, APC canceled Ms [redacted] policy at her requestAPC has refunded the down payment of $back to Ms [redacted] card ending in [redacted] and has indicated that it mailed a check of $(the amount of the first installment paid) to Ms [redacted] on December 29, Please allow mailing time for Ms [redacted] to receive this refund For these reasons, we are considering this matter closed as it pertains to PayLinkPlease have Ms [redacted] follow up with APC directly if she has any further questions or concerns