PDQ

Initial Business Response / [redacted] (1000, 8, 2016/04/22) */ To Whom it may concern, Re: Case [redacted] L [redacted] purchased a new Subaru Crosstrek on 5/21/15, and obtained financing through one of our lenders, [redacted] She was completely satisfied with the purchase and transactionAt the point of sale, financing and terms were thoroughly explained and accepted by her, as well as her receiving copies of all documents that she signedWeeks after the sale, [redacted] sent Ms [redacted] an Automatic Withdrawal Form that she filled out and sent back for them to automatically receive her payments too Ms [redacted] came into our dealership several weeks ago and informed us her payment was too high, and that we "mislead her"So we gave her copies of all the documents that she signed, again, and even offered to trade her out of this car, and/or set her up with a different lending institution to re-finance her existing carWe at Nielsen Automotive Group strive to have 100% customer satisfaction and take it serious when we come up short of customers' and community expectations Sincerely, [redacted] General Manager Nielsen Subaru/Mitsubishi

Initial Business Response /* (1000, 8, 2016/04/22) */
To Whom it may concern,
Re: Case [redacted] L [redacted]
[redacted] purchased a new 2015 Subaru Crosstrek on 5/21/15, and obtained financing through one of our lenders, [redacted] She was completely satisfied with the purchase...

and transaction. At the point of sale, financing and terms were thoroughly explained and accepted by her, as well as her receiving copies of all documents that she signed. Weeks after the sale, [redacted] sent Ms. [redacted] an Automatic Withdrawal Form that she filled out and sent back for them to automatically receive her payments too.
Ms. [redacted] came into our dealership several weeks ago and informed us her payment was too high, and that we "mislead her". So we gave her copies of all the documents that she signed, again, and even offered to trade her out of this car, and/or set her up with a different lending institution to re-finance her existing car. We at Nielsen Automotive Group strive to have 100% customer satisfaction and take it serious when we come up short of customers' and community expectations.
Sincerely,
[redacted]
General Manager
Nielsen Subaru/Mitsubishi