PENRAC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The management in this facility are misguiding liarsI was contacted a day after I had returned the vehicle and I was told $33.-42+, will be credited with my final FINAL costand the same day I was charged the additional $116.-58+The point is I was lied to and am a victim to theft by this company I am only looking forward to what the company said in their final closeout which is $dollars the final credit from the deposit and the $which was stolen Regards, [redacted] ***

Kevin K [redacted] , Area Manager, spoke to [redacted] and apologized if the manager was rude in any way He said that he is going on a vacation this summer for a week Kevin offered him 50% off the rental and gave him his cell phone number We consider this issue to be resolved

The Area Manger refunded the customer day of rentalThe customer is very happy with this resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Will what you need to discuss with me remove those inquiries from my report as originally promisedOtherwise, I'm afraid that my issue with [redacted] will go continue go unresolved I have spoken to financial institutions who indicated that those inquires do negatively impact my credit scoreThis is truly unfair, especially because I already had a secured loan Your representatives misled me and I now have to wait until Jun for your and the other unauthorized creditors to be removed from my credit report Regards, [redacted]

The area manager has tried to reach the customer times over the last several weeks The phone numbers on file are either disconnected or the mailbox is full The only time the area manger got ahold of someone, it was her sister and she would not give out the customer's phone number There was also an email sent to the customer and the area manger has not received a response Please let me know if there is a better phone number to reach the customer at

The customer was supposed to be refunded $at the beginning of the rental, but repairs on his vehicle took longer than expected which is what caused the extra charges The body shop did not agree to pay the difference, so he would be responsible for the remaining days of the rental We have apologized for the misunderstanding, but will not be refunding him

It is a group claim [redacted] This was handled with the customer back on 6/29/We closed the claimOur ARM, Dino L [redacted] , spoke with the customer, informing her of same Copy of his email below: I just spoke with Lindsay and told her that we would not pursue for damages I did review previous contracts a found something written on the bottom of a contract that says surface scratches It does not say where on the vehicle that is , so I will not be holding customer accountable as it could represent that on the back bumper Please close file Thanks [redacted] Dino L [redacted] Area ManagerNortheast Pennsylvania

The customer has been refunded and the matter has been resolved by our Area Manager Allison B [redacted] size="3" face="Calibri"> Sincerely, Patty D [redacted] Rent-A-Car

Our Regional Manager [redacted] spoke to [redacted] and a refund of $was agreed upon as a resolution for the matter Please let me know if any additional information is needed Sincerely, [redacted] Enterprise Rent-A-Car

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This is ridiculous, as you can clearly see in the photo the pop rivets wich are attaching the radius to the corner cap and dent in question are in fact on the top passenger side of the roofThis is a fraudulent claim towards me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] My position is not changing eitherCan you prove that the hail occurred in Bloomsburg, PA? I was there and alert that day and there was no hail Regards, [redacted]

The Area Manager, Sandy, spoke with the customer and apologized Both [redacted] and the body shop did not pay for of her rental days Sandy refunded these charges We are going to work on getting reimbursed on our end, but promised the customer we will not go back and charge her She is happy and has Sandy's contact information if she needs anything else We consider this issue to be resolved

Our Airport Manager Lori B [redacted] researched the customer’s dispute and found that the claim is from years ago and that he had agreed to a payment plan Lori spoke to [redacted] and informed him that because the claim is years old and there is an agreement to a payment plan in place that we will not investigate the claim any longer After informing the customer of such he hung up on Lori Sincerely, Patty D [redacted] Enterprise Rent-A-Car

Brenda, the Group Car Sales Manager, apologized to the customer for our mistake on the website She offered him Kelly Blue Book plus $700, but received an email back that he bought a car from somewhere else

The Area Manager, Pat, spoke with [redacted] and refunded her money in full The refund was processed today and will post in her account within 2-business days We consider this issue to be resolved size="3">

As of today, this is where we are with Ms [redacted] Ms [redacted] was a customer pay rental through ***, which she knew from the beginning, and only recently started mentioning that [redacted] should be paying the billDuring her rental the branch management had multiples conversations with her about her balance, her need to pay for the rental, her ability to sign off coverage if need be, etcThey even took one of the sales on the debit card while on the phone with the customerHer bank has already charged back over $from the rental, and we are unwilling to provide her with any further refundWe allowed her to get into a 2nd rental last month despite having a balance of over $300, but said we would waive that balance due as a courtesyOnce her bank charged everything back, her new balance was over $so we pulled her from the rental because she was unwilling and unable to pay [redacted] did call the branch asking how much they should send a check to Ms [redacted] for, but we informed them that as of right now she has not paid us anything and actually owes us over $The branch is trying to figure out where we are in the chargeback reversal process so that we can update [redacted] as to how much they actually owe us At this point everything is in limbo with [redacted] *** reimbursing [redacted] for the rental, but as it stands we do not owe the customer any more of a refund

The Area Manager, Micah, spoke with the customer The customer was upset that it did not stipulate that a debit card could not be used for the rental since she was getting a large SUV Micah apologized and explained that it does have a section that specifies what is needed The customer would like him to forward this to corporate and have them also list what is needed in the reservation information He refunded her $for the inconvenience as well as the discount she should have received from booking online

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Brenda did try to help

The Area Manager, Sandy, called and apologized She refunded [redacted] $and gave her phone number if she needs anything else We consider this issue to be resolved

The area manager has been in constant contact with the customer He is waiting for the vehicle to go to the shop, see the estimate and pictures, and then make a final decision who is at fault