Perkins Motor Plex

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was more than a malfunctionSince filling this complaint the truck caught fire with my husband insideThis truck was absolutely in no shape to be soldThe company SHOULD be aware of what condition a vehicle is in when sellingMy family could have been killed because of the negligence involved in this situationThis is an extreme case with a vehicle that obviously has many issues with itThe company should take responsibility for selling us an extremely unsafe vehicle.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

ID ***Dear Mr***:On behalf of Perkins Motor Plex I want to sincerely apologize to you for your less than satisfactory experience at our Paducah, KY dealershipFor seventeen years we take a tremendous amount of pride in our customers being served well. Regarding your complaint, I
believe there was a misunderstanding between *** and yourselfI personally know ***He is an excellent team member and is a person of integrityHe would never knowingly go against your wishes concerning your potential purchase. Due to privacy laws we are unable to speak to the credit bureaus regarding the inquiriesHowever, we are happy to send you $for your time and effort if you chose to contact them. Again, I am sorry for your dissatisfaction. -- *** ** ***Perkins Motor Plex

Ms***, we regret them at Mr***, the purchaser of the automobile, has had a negative experienceThe mentioned components of your claim is not covered under our warranty policyIn addition, we believe your complaint should be addressed with ***, the vendor who performed the work on the
vehicleBest regards, *** ***

The vehicle was purchased AI IS without warranty. I do apologize that their purchased vehicle hasn't performed to their, or our, c satisfaction. But please know this, Perkins Motor Plex would not willingly or purposely sell any vehicle with a know mechanical issue.Thank you kindly,[redacted]