Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ I am currently working with this customer to resolve the issueI will let you know when we are donethanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they have not contacted me at all about this matter Final Business Response / [redacted] (1000, 19, 2015/09/09) */ customer [redacted] dropped off the waiver and picked up $1000check that she requested to settle this case Final Consumer Response / [redacted] (2000, 21, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They cut me a check for 1000$ like we agreed on so I am satisfied
Initial Business Response /* (1000, 6, 2016/01/05) */
I contacted Mr*** to discuss the caseI noticed on the picture of his invoice he submiited that his mileage was 40,At the time of sale the mileage was 33,That means Mr*** put 6,miles on the car since purchaseAt time
of our inspection the front tires were at 5mm depthDue to the mileage on the car I felt that paying the entire amount was not realisticI offered Mr*** $as a goodwill gesture thanking him for his businessHe accepted our offer 01/04/Honda of Hayward will be mailing him a check for $
Initial Consumer Rebuttal /* (2000, 8, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't see why the mileage is a problem I live over miles from the dealer and I work miles away from my home so like I stated to him when he called me it wasn't about the tires the air filter was my problem and now there issues with the alternator an or the battery it's not holding a charge when the light are on and I left a message for never got a call backbut I did accept the offerAnd you for taking the time to respond to this
Final Consumer Response /* (3000, 13, 2016/01/27) */
I still have not heard any type of response or correspondents or receive a check from the dealer as they stated to me at the beginning of the month that when I was contacted about this complaint I was told by "Rock" that he would be sending to paperwork over for the check to be sent outNothing has been done I have called and left messages and have not gotten a responseIf someone could please contact me reguarding this matter
Initial Business Response /* (1000, 10, 2015/07/16) */
I am currently working with this customer to resolve the issue. I will let you know when we are done.. thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
they have not contacted me at all about this matter
Final Business Response /* (1000, 19, 2015/09/09) */
customer [redacted] dropped off the waiver and picked up $1000check that she requested to settle this case.
Final Consumer Response /* (2000, 21, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They cut me a check for 1000$ like we agreed on so I am satisfied
Complaint: [redacted]I am rejecting this response because:
Good morning Tecoyia [redacted], just want to let you know that [redacted] from Honda of Hayward called me yesterday ( friday 6/10 ) and...
talked about the damages the van had when they sold it to me. He told me to come to the dealer today saturday 6/11 and he was going to send my van to a bodyshop and put me in car loaner while the van is repaired.
I told him yesterday fridat 6/10 to not make me come dow if nothing was going to be done about the vans damages. He assured me everything was going to be taken care. And he lied just as [redacted] did last year, beyond dissapointed at this point with Honda of Hayward.
When I got there this morning he asked me if I wanted to trade my van in, and I told him no and that wasnt what we talked about friday 6/10 when he called me. So this whole thing of [redacted] was to bait me to come down to Honda of Hayward to upsell me. He never had an intention or thought about my complaint. Honda of Hayward should really be looked at as they are ripping a lot of people off.
Sorry [redacted] for letting this out on you and Thank you so much for listening, specialy on a saturday.
Thank you so much.Sincerely,[redacted]
It is with great concern and regret we received the letter outlining the problem Mrs. [redacted] had with 17 Accord she purchased.
Although new 17 Accord did not come with wheel lock nor didn’t charged extra for it,
I would like to personally apologize for your...
inconvenience and poor service. I accept full responsibility for the poor service and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to my attention.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
Complaint: [redacted]I am rejecting this response because:
Good Afternoon [redacted], just want to give you a little update on my case.
I dropped my van off on Friday 6/17 at Honda of Hayward and gave it to [redacted]. [redacted] is the person handling my case at Honda of Hayward. He told me [redacted] was going to pick up the van on Saturday 6/18. I talked to [redacted] at [redacted] on Friday around 5:30 pm and told him to give me a call once he had the van and after he identified all the damages it has. [redacted] called me on Monday 6/20 in the morning to let me he had picked up the van from Honda of Hayward on Saturday 6/18 and he was going to do a tear down of damaged area to identify damages on Tuesday 6/21.
[redacted] called me today Tuesday 6/21 to let me know the van was taken apart to ask me to come down to go over damages with him.
I took an hour off from work to go to [redacted] at [redacted], to go over damages with [redacted]. We found out that my van has broken and needs the Front Bumper, Left Headlight, the Grille, the Left Air Baffle, and That the Radiator Support has damages as well. [redacted] from [redacted] said he was going to get a hold of [redacted] at Honda Of Hayward to let them know.
[redacted] from Honda Of Hayward called today 6/21 @ 12:11 pm to let me know that all they can do is give me the Grille, the Bumper which is Raw Plastic, no painted, and the Headlight, and that's all he can do. He said that [redacted] wouldn't paint or install the parts and that I would have to do that on my own, they wouldn't pay to get them painted and isntalled. In the mean time my van is just sitting at [redacted] at Honda of Hayward's mercy. [redacted], I really don't know at this point and I don't trust them, Honda of Hayward that is. They never gave me nothing in writing, and are doing things their way and not in a profesional way. They expect me to drive my van with a black bumper and the rest of the van silver, and to do the instalation of parts myself. I really don't know what they're thinking, and I'm not sure if they are keeping you posted.
Please let me know if there is any thing else I could do or should do to get this matter resolved. Thank you so much [redacted].
Sincerely,[redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/16) */ I am currently working with this customer to resolve the issueI will let you know when we are donethanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they have not contacted me at all about this matter Final Business Response / [redacted] (1000, 19, 2015/09/09) */ customer [redacted] dropped off the waiver and picked up $1000check that she requested to settle this case Final Consumer Response / [redacted] (2000, 21, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They cut me a check for 1000$ like we agreed on so I am satisfied
Initial Business Response /* (1000, 6, 2016/01/05) */
I contacted Mr*** to discuss the caseI noticed on the picture of his invoice he submiited that his mileage was 40,At the time of sale the mileage was 33,That means Mr*** put 6,miles on the car since purchaseAt time
of our inspection the front tires were at 5mm depthDue to the mileage on the car I felt that paying the entire amount was not realisticI offered Mr*** $as a goodwill gesture thanking him for his businessHe accepted our offer 01/04/Honda of Hayward will be mailing him a check for $
Initial Consumer Rebuttal /* (2000, 8, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't see why the mileage is a problem I live over miles from the dealer and I work miles away from my home so like I stated to him when he called me it wasn't about the tires the air filter was my problem and now there issues with the alternator an or the battery it's not holding a charge when the light are on and I left a message for never got a call backbut I did accept the offerAnd you for taking the time to respond to this
Final Consumer Response /* (3000, 13, 2016/01/27) */
I still have not heard any type of response or correspondents or receive a check from the dealer as they stated to me at the beginning of the month that when I was contacted about this complaint I was told by "Rock" that he would be sending to paperwork over for the check to be sent outNothing has been done I have called and left messages and have not gotten a responseIf someone could please contact me reguarding this matter
Initial Business Response /* (1000, 10, 2015/07/16) */
I am currently working with this customer to resolve the issue. I will let you know when we are done.. thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
they have not contacted me at all about this matter
Final Business Response /* (1000, 19, 2015/09/09) */
customer [redacted] dropped off the waiver and picked up $1000check that she requested to settle this case.
Final Consumer Response /* (2000, 21, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They cut me a check for 1000$ like we agreed on so I am satisfied
We made an appointment to inspect Mr. [redacted] vehicle on 6/11/16. We will update you after… thanks
Complaint: [redacted]I am rejecting this response because:
Good morning Tecoyia [redacted], just want to let you know that [redacted] from Honda of Hayward called me yesterday ( friday 6/10 ) and...
talked about the damages the van had when they sold it to me. He told me to come to the dealer today saturday 6/11 and he was going to send my van to a bodyshop and put me in car loaner while the van is repaired.
I told him yesterday fridat 6/10 to not make me come dow if nothing was going to be done about the vans damages. He assured me everything was going to be taken care. And he lied just as [redacted] did last year, beyond dissapointed at this point with Honda of Hayward.
When I got there this morning he asked me if I wanted to trade my van in, and I told him no and that wasnt what we talked about friday 6/10 when he called me. So this whole thing of [redacted] was to bait me to come down to Honda of Hayward to upsell me. He never had an intention or thought about my complaint. Honda of Hayward should really be looked at as they are ripping a lot of people off.
Sorry [redacted] for letting this out on you and Thank you so much for listening, specialy on a saturday.
Thank you so much.Sincerely,[redacted]
It is with great concern and regret we received the letter outlining the problem Mrs. [redacted] had with 17 Accord she purchased.
Although new 17 Accord did not come with wheel lock nor didn’t charged extra for it,
I would like to personally apologize for your...
inconvenience and poor service. I accept full responsibility for the poor service and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to my attention.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
Thank you,
[redacted]
Complaint: [redacted]I am rejecting this response because:
Good Afternoon [redacted], just want to give you a little update on my case.
I dropped my van off on Friday 6/17 at Honda of Hayward and gave it to [redacted]. [redacted] is the person handling my case at Honda of Hayward. He told me [redacted] was going to pick up the van on Saturday 6/18. I talked to [redacted] at [redacted] on Friday around 5:30 pm and told him to give me a call once he had the van and after he identified all the damages it has. [redacted] called me on Monday 6/20 in the morning to let me he had picked up the van from Honda of Hayward on Saturday 6/18 and he was going to do a tear down of damaged area to identify damages on Tuesday 6/21.
[redacted] called me today Tuesday 6/21 to let me know the van was taken apart to ask me to come down to go over damages with him.
I took an hour off from work to go to [redacted] at [redacted], to go over damages with [redacted]. We found out that my van has broken and needs the Front Bumper, Left Headlight, the Grille, the Left Air Baffle, and That the Radiator Support has damages as well. [redacted] from [redacted] said he was going to get a hold of [redacted] at Honda Of Hayward to let them know.
[redacted] from Honda Of Hayward called today 6/21 @ 12:11 pm to let me know that all they can do is give me the Grille, the Bumper which is Raw Plastic, no painted, and the Headlight, and that's all he can do. He said that [redacted] wouldn't paint or install the parts and that I would have to do that on my own, they wouldn't pay to get them painted and isntalled. In the mean time my van is just sitting at [redacted] at Honda of Hayward's mercy. [redacted], I really don't know at this point and I don't trust them, Honda of Hayward that is. They never gave me nothing in writing, and are doing things their way and not in a profesional way. They expect me to drive my van with a black bumper and the rest of the van silver, and to do the instalation of parts myself. I really don't know what they're thinking, and I'm not sure if they are keeping you posted.
Please let me know if there is any thing else I could do or should do to get this matter resolved. Thank you so much [redacted].
Sincerely,[redacted]