Complaint: [redacted] I am rejecting this response because: Once again the business owner is making wild accusationsHe keeps referring to my wife as "some girl," when I have stated my wife had bought the ringAs they know, we went to the store together to buy the ring and she purchased it with her cardShe has not gone back to the business because when I was in there last, they had threatened to call the police on meAnd until this most recent response from the business owner, we were under the impression that they would not be willing to discuss this matter furtherMe and my wife are willing to come to the store with her ID, credit card, both copies of receipts (which we have attached), the brown ring box with red stitching that their store carries and the ring if that is what he would likeWe just find it concerning that he is only now concerned about my wife (the purchaser)'s knowledge of what is going onDon't you think that someone who is concerned about their customers would have contacted my wife to let her know that they feel someone is using her name fraudulently? Because they haven't done that at allTo address that matter of me reviewing the business on multiple sites, I have posted my customer service experience on sites that are designed for that specific purposeAll reviews were posted under my name, I have no idea what "alias names" the business owner is referring toMy reviews were shared by friends and family members who are supporting usIt is not fraud or slander to post a customer service review in a forum that allows you toHowever, it is slander to make wild accusations about what the business owner speculates I did with my ring and how my wife and family communicate with each otherThe business owner is free to allow his "private investigator" to contact us and our lawyer with any further questions, we have nothing to hideWe are willing to come into the store with the documentation mentioned above with our lawyer, since the business owner seems to think we do not possess these things, when we actually do Regards, [redacted]
A gentlemen walked into our establishment to have ring refinished , the girl asked him if he bought it here, and he replied yes we asked if he had a receipt for the ring, he said no and had no box, He then proceeded to tell the her that his son purchased the ring, she tried to look it up and he did not, then he gave us a girl's name and we did find a purchase she made in early April A different ring, in a different finger size, and a different was purchased by the girlThe gentlemen then called his son to come over and he came in screaming "this is the ring I purchased" before he even examined the ring which he did not He said he does not wear the ring because he does not want to scratch the Guitars he works on , so he leaves it off almost always, and on his honeymoon he left it in their room The ring he brought in looked very worn and old, so the saleswoman looked inside and said this ring is silver and made in Thailand (which is stamped inside) And is a different finger size then his girlfriend purchased from usAll of our bands have the same manufacturer's stamp inside, and made here in New JerseyWe did not sell the ring that he brought back to usWe can not answer what transpired with that ring when in their possessionWe have never in all our years had a complaint like thisIf it had our stamp inside instead of Thailand and was the right dimensions and finger size we could have looked further Kindest Regards
Complaint: [redacted] I am rejecting this response because: Once again the business owner is making wild accusationsHe keeps referring to my wife as "some girl," when I have stated my wife had bought the ringAs they know, we went to the store together to buy the ring and she purchased it with her cardShe has not gone back to the business because when I was in there last, they had threatened to call the police on meAnd until this most recent response from the business owner, we were under the impression that they would not be willing to discuss this matter furtherMe and my wife are willing to come to the store with her ID, credit card, both copies of receipts (which we have attached), the brown ring box with red stitching that their store carries and the ring if that is what he would likeWe just find it concerning that he is only now concerned about my wife (the purchaser)'s knowledge of what is going onDon't you think that someone who is concerned about their customers would have contacted my wife to let her know that they feel someone is using her name fraudulently? Because they haven't done that at allTo address that matter of me reviewing the business on multiple sites, I have posted my customer service experience on sites that are designed for that specific purposeAll reviews were posted under my name, I have no idea what "alias names" the business owner is referring toMy reviews were shared by friends and family members who are supporting usIt is not fraud or slander to post a customer service review in a forum that allows you toHowever, it is slander to make wild accusations about what the business owner speculates I did with my ring and how my wife and family communicate with each otherThe business owner is free to allow his "private investigator" to contact us and our lawyer with any further questions, we have nothing to hideWe are willing to come into the store with the documentation mentioned above with our lawyer, since the business owner seems to think we do not possess these things, when we actually do Regards, [redacted]
A gentlemen walked into our establishment to have ring refinished , the girl asked him if he bought it here, and he replied yes we asked if he had a receipt for the ring, he said no and had no box, He then proceeded to tell the her that his son purchased the ring, she tried to look it up and he did not, then he gave us a girl's name and we did find a purchase she made in early April A different ring, in a different finger size, and a different was purchased by the girlThe gentlemen then called his son to come over and he came in screaming "this is the ring I purchased" before he even examined the ring which he did not He said he does not wear the ring because he does not want to scratch the Guitars he works on , so he leaves it off almost always, and on his honeymoon he left it in their room The ring he brought in looked very worn and old, so the saleswoman looked inside and said this ring is silver and made in Thailand (which is stamped inside) And is a different finger size then his girlfriend purchased from usAll of our bands have the same manufacturer's stamp inside, and made here in New JerseyWe did not sell the ring that he brought back to usWe can not answer what transpired with that ring when in their possessionWe have never in all our years had a complaint like thisIf it had our stamp inside instead of Thailand and was the right dimensions and finger size we could have looked further Kindest Regards