Pilson Dan Auto Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good afternoon, My name is *** ***, Corporate Sales Manager, for Pilson Auto Centers, in Mattoon IlI am responding to case ID# *** (*** ***) from Lerna IlWe are apologize for any misunderstandingWe were under the impression the consumers were wishing us to secure credit
financing for them(Please find signed credit applications attached) We will be happy to take whatever steps are necessary to remove the Lending Institutions credit inquiriesWe don't believe this will have any significant results with regards to credit scores but will be most happy to proceed with request should it be warrantedPlease do not hesitate to contact me with nay further questionsMost Sincerely, *** *** ***

Thanks for the follow up on this concern. Unfortunately we did not have a warranty cancellation form to process, not sure how that piece fell through the cracks. Our team has been in touch with the customer and will be working to get the the cancellation processed.
Sorry about the confusion

We touched base with Mr *** Today and are working to help resolve his concern. The refund has been processed on our end and the bank has cashed the check unfortunately they cannot find the money. We are calling them today to help track it down for him. We will be in
touch with Mr*** by no later than with next steps. we will get the concern resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2016/01/04) */
Contact Name and Title: [redacted]/GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pilsonauto.com
We gave [redacted] her 03 Ford Taurus back and we cancelled the deal at her request. Prior to her request, we went above and...

beyond to help out Ms. [redacted].