Pinkalla Auto Solutions, L.L.C.

AWESOME customer service and conflict resolution! Took my Subaru in for an oil change before a long trip. About 500 miles into my drive, I noticed a fairly bad oil leak! I was so upset. It was 10:00 at night and there was no answer/no voicemail on the shop phone. I sent them a Facebook message. They responded immediately and even gave me their mechanic [redacted] phone number. I called him and he discussed some things I could do, he really cared about my troubles. Upon return from my trip, almost 3,000 miles later, I took my car back to look for the problem. It turned out to be a faulty gasket on my oil drain plug. [redacted] replaced the entire plug, new gasket, and gave me an oil change at no charge. He aired up my tires, refilled my washer fluid, and checked all other fluids - plus a general inspection of my undercarriage and tires. Needless to say, I could have been pissed off because the oil leak did cost me money, time and sanity on my trip - but [redacted] and the Pinkalla team dealt with me by honestly caring, and fixed the problem. Truth is, the gasket is not really their fault or my fault, we both took a loss, but in the end my car is fixed and they have a customer for life. Thanks Pinkalla!!