Pioneer Financial Services, Inc.

I am rejecting this response because: MrHoward M*** says Ford Motor Company agreed with himFord Motor Company told me that the reason they had nothing in this case was that they had supplied the new wheels under warranty and that this was a workmanship problem and not a warranty issue as the wheels where damaged by the dealer and not Ford Motor CompanyAlso nowhere on my repair order or when I took my truck in to have this repair work done was I notified that the wheels would be damaged as MrHoward states, I have also checked with one local tire company that does my tire work normally and they would have no problem changing these tires without damaging the wheels and also a nationally known tire company (NTB) that said they would have no issues changing the tires without damage. I bought a new truck which came with a warranty as part of the dealFord Motor Company did there part, know Buckeye Ford has damaged the warranty parts that Ford supplied and I feel they should replace with new parts to bring the standards back to new parts, without the dirt or damage

We have talked to the customer, and resolved the complaint

We have contacted the customer, and will be looking at the vehicle in our service department as a goodwill gesture

*** *** came to Buckeye Ford on March 7, with concerns regarding his Ford F-Superduty truck. The truck had 33,miles when it was brought to the dealership, and the customer expressed his displeasure with the facility that had been servicing his truck prior to bringing
it to Buckeye Ford. Many of the customers’ concerns were addressed and some were dismissed as a “no problem found”. One of the warrantable concerns had to do with corrosion on the rear wheels. Buckeye Ford service personnel took pictures of the wheels and sent them to Ford for warranty approval. Approval was granted and Buckeye Ford installed new rims. The customer was not satisfied with the condition of the newly installed rims because of marks on the rims from the install process. Buckeye Ford advised the customer that the install process could result in some blemishes, but we agreed to take care of the concern Buckeye Ford outsourced the repair to a company that specializes in high speed polishing. After the polishing was complete the vehicle was inspected by Howard M*** (Service Manager) and found to be acceptable. The customer returned to the dealership, but again found the condition of the wheels unacceptable after the polishing. As a goodwill gesture, Howard M*** offered to have new rims replaced with no expense to the customer (standard procedure would be to sand and polish as necessary as you would with the body paint finish). The customer and Buckeye Ford agreed to have a third party install the rims because the force and clamping needed to install tires on a 19.5” heavy duty truck is very likely to leave a blemish, as happened the first time the wheels were installed. The new rims arrived from Ford and were left in the box to be opened by the customer and service manager. The customer was again not satisfied with the condition of the new rims and refused the goodwill gesture Mr*** demanded that we order another set of rims to meet his satisfaction, but Buckeye Ford did not find justification to order yet another set of rimsThe customer contacted Ford to voice their complaint about the wheels and Buckeye Ford Ford agreed with Buckeye Ford’s decision and dismissed the caseThe customer has experienced issues with wheel blemishes since the vehicle was purchased at ***’s Ford in Urbana, Ohio. The fit and finish of his current wheels are more than acceptable and any install procedure could result in creating blemishes that the customer is unwilling to accept. As the customer is unwilling to accept goodwill offers made by Buckeye Ford, we recommend that the customer return to ***’s Ford for any future concerns with the vehicle and/or wheels

I spoke with the business yesterday and the truck should be done today.  Please close my complaint #[redacted].

they did call us and we appreciate it. They offered us to bring it in and fix the vehicle as well as give us a loaner.  Thank you for your assistants . It's much appreciated