Initial Business Response / [redacted] (1000, 5, 2017/02/15) */ As Mr [redacted] stated we had a technician scheduled to go outAt that point he had not paid for the furnaceWe have a 100% Satisfaction Guarantee that only excludes price complaints after the factI asked if this applied and said we could take the unit out that week if our technician was not able to make him happyHe chose not to do thatIt was cold outside and he did not want to do that eitherHe scheduled for the tech to come out and as he stated he then cancelledIt is always easy to go behind a competitor and come up with different "solutions" as he has had someone doPer our contract we, like 99% of other HVAC companies, tied into the existing duct workOur competitor, per Mr [redacted] , even stated we did a nice installation and the equipment is good equipmentPer ACCA Manual J (governing body for HVAC equipment sizing) a 135BTU furnace would be GROSSLY oversized and potentially unsafeThere fore we did not give him the option of replacing to the larger size to protect both him and ourselvesAll of our contracts are in writing and with over years experience there is no possible way Bruce would have suggested a unit nearly double what is neededWe more than honored our contract and we DID offer a refund if our tech was unable to make him happyMr [redacted] chose to cancel that appointment and paid us Mike Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue I have with that response is its pretty much a lieNot once was it offered to come out and remove the furnace, infact I asked them times to do just that and they just kept arguing with me about to the point I told them they had one more chance to come out and fix itLike I said I couldnt keep taking time off work for them to try and fix it the WRONG way, so I cancelled the appointment and paid themBruce did not suggest to me to get a 135k btu furnace he told me thats what I was paying and that I would have absolutely no issues with the heat outputIf he would of never suggested to me a 135k btu why even mention it in the first place? Unless to bait me with it, he even said to that your great lakes model was cheaper and half the power and then talked me out of that one cause he said a stage didnt sound like what I was looking forI was gonna let it go and have someone else figure it out on my dime but when I came home to find my pregnant wife shivering in my living room with a blanket on that was the breaking point Final Business Response / [redacted] (4000, 10, 2017/02/22) */ We pulled a permit and the job was done correctly and to codeAn offer was made to honor our guarantee provided the complaint was not a price complaint after the factConsumer did not and appears unwilling to allow us to come out and make sure the system is working properly or allow us to make any changes IF neededThe water is currently nice as opposed to when we offered to remove it after sending a technician outThe customer told me, as well as our Comfort Advisor who went out and verified, the thermostat is reaching set pointIf the customer is cold they simply need to turn the thermostat upIt is not an issue of the equipment not functioningIt is not an issue of the installation be a poor installationIt is not an issue of the installation not meeting codeIt is an issue of buyer remorse in regards to priceAt this point it would be a used furnace we would be removing as opposed to when we offered to have a technician review his concerns and if we found an issue remove it and refund itThe customer chose not to do thatToo much time has passed and the equipment would not be able to be resold at full price as it has been used for an extended periodBoth [redacted] and [redacted] as well as [redacted] here in my office were part of the conversation revolving around collecting payment/sending a technician/removing with full refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As a unit owner in good standing the parking permits provided are substandard and an adhesive permit should be providedThe permit was found to be lodged in my dashboard which I had to remove at 1:am when the towing company contracted by the management company artanged to telease my vehicle after violating Maryland law is disclosing where my vehicle was and making it accessible for retrievalI also believe that the parking permit became lidged while mivimg my vehicleThe management also did company also did not have clear clear signage on the property indicating the location of the towing company another violation if Maryland lawManagement company also was not able to provide contact information on tiwimg company once I reached out to themManagement company appears to be in collusion with Drive Towing in supporting predatory practice by contracted towing company by not providing a list of authorized vehicles and providing cheap permits that do not adhere to vehicleOnce I returned ti to the complex I saw at least four vehicles without permits parked on the site of which I have pictures that were not towedHow does a vehicle parked on site for about four months by a unit owner im good standing suddenly be subject to towing? I believe the car was targeted because they thought I could afford it whch is unethical if nothing else Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2017/05/31) */ Prior to getting the Revdex.com notice I spoke with Mr [redacted] and I believe we have this resolvedOur Service Manager chose to step back into service out in the field as he was and still is SPECTACULAR with customer service and repairs but did not enjoy the office side of managementMr***'s repair and part got lost in translationsI do believe this has been resolved but if not I encourage Mr [redacted] to contact me again and I will work on this furtherWe will have him up and running in no time!
Good afternoon, Zalco Realty is a property management company Insurance for our communities is purchased by the community, not provided by Zalco When an owner refinances their loan they need to provide Evidence of Insurance that reflects their name on the bottom of the Certificate of Insurance If we receive a call with this request we forward the owner directly to the insurance agent that handles the policy for their community Zalco is unable to alter a Certificate of insurance, only the Insurance company that holds the insurance has that authority as they are responsible for the coverage In this case, the owner was given the contact information of the insurance agent so she could work directly with them Zalco had no involvement Please reply as confirmation you received this email Thank you Thank you, Suzy P [redacted] Zalco Realty, Inc.###-###-#### (direct)
[redacted] reached out to Zalco at the end of January stating that he had been trying for over a year to reach our management team to discuss a roof problemOur property manager, MrMichael C [redacted] , who is assigned to [redacted] has no phone or email record of any attempt to contact our office over the past yearIn addition, the Board of Directors at [redacted] has given Zalco and Michael C [redacted] high marks for their leadership and making improvements to the community which were long overdue under prior management companiesWe recognize [redacted] ***’s concerns and to that end, when [redacted] called our office yesterday stating that his roof was leaking, our property manager was able to respond quickly and get a roofer to [redacted] ***’s homeOver the past months, with an excellent track record and level of responsiveness to the owners, we would never ignore a request for help by any homeowner [redacted] ***’s roof will be repaired or replaced once the full assessment is made of his home.Please let us know if there is anything else that we can do.Thank you,
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: Mike [redacted] JrPresident Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glhvac.com I did personally speak with Mrs [redacted] The tech that was sent to her home is not only fully NATE [redacted] he is also our Director of Training having been in the field for numerous years and having taught for several of themWe give a year parts and labor warranty on all of our repairsMrs [redacted] was quoted and agreed to the trip fee of both over the phone and upon the technicians arrival where she signed acknowledging the fee to get a full trained, insured, bonded, certified, technician in a full stocked van to her homeShe was told over the phone and upon arrival we would not make any repairs without first receiving authorizationShe declined the repairs, wrote us a check for the trip fee and we leftThe repairs we suggested consisted of removing the blower motor from the wheel, replacing both the blower motor along with replacing the capacitor with a start assist batteryThe capacitor was bad and when a capacitor operates outside of tolerance it does permanent and irreversible damage to the component it is working in conjunction with, in this case the blower motorThis causes the blower motor to draw high amps increasing the electric consumption and shortening the life of the motorThis is why we use start assist batteries instead as they are more reliable and we guarantee them as stated aboveIn a lot of cases a larger rated capacitor can be put on to "get by" and get the motor going againIn some cases even the same size capacitor will "work" for a while but we would not be willing to guarantee that because we are highly trained and would not knowingly want to do the customer a disservice by getting something going that is not completely up to snuff Now, I fully realize that nobody is perfect and we do offer a 100% guarantee on all our pats and labor including service and new equipment installI know the training and caliber of person our technician is that went up thereI do not know Mrs [redacted] nor do I show any records of service done to her furnace (aged off of serial #)It is more than reasonable to believe my service technician with all of his training and experienceYet, I would still provide a full refund of her trip fee if we had a paid invoice giving the same address and equipment informationHaving been in business since serving 10's of thousands of customers we have been ripped off before and we do not wish to be ripped off any more than Mrs [redacted] does so we do request a simple check and balance showing we were in fact in errorIt is not difficult to locate a bad part and that does not tell me she had the unit even repaired at all by anyoneKeep in mind assuming someone did repair it that doesn't mean the motor isn't also outside of manufacturers tolerances and on it's way out and they did not simply put on a larger capacitorThe other reason we require in situations like this for a copy of the repair bill so for that very reasonIf it was worked on by someone after us and something goes bad we have on file information showing someone was there after us, what they did, and how it varied from what we recommendedIt is just as equally to protect us as it is to make sure we are not being scammedI am not saying she is trying to scam us, I don't know her from anyone else but I also do not know who did the repair and we are the experts not the homeownerThere are licensed contractors last I checked in StJoe County and I am sure a lot of them work in NilesThere are some good ones, but there are far more that are not anywhere near the caliber as my techs or the better techs in this industry We have a large number of customers and as the owner I still put my home and personal cell phone number on all of my business cardsI am not here to cheat people or I would not do thatIt is unfortunate her a/c broke downIt is equally unfortunate she did not choose to have it properly repaired but I understand sometimes we have to do what we can just to get byAfter speaking with Mrs [redacted] I spoke with my tech and office managerMy tech was aware she did not have the money for the repair so he offered here financing and was also checking to see if he could help her out by giving her Discount Club pricing ($606) even though we did not install, nor have we ever serviced her equipmentHis iPad app was not working so he called the office to run her financing at some point in there she decided not to do the repair which is ok and my tech left OFFER: I will gladly refund the trip fee with a copy of the repair invoice showing date, equipment info., repair made, price paid, and address of repair just as I offered when we spoke on the phone
Initial Business Response / [redacted] (1000, 8, 2015/07/30) */ This account was placed with us in Nov, 2009,after the complaintaint was evicted from the complex for non pay on 3-23-09.All info matches her persOn ( social security #, birth date,previous addresses.) We do not agree with her complaint due to the information we have, but since she lives in Texas, a no debt stAte, we have removed this from her credit report, Control # [redacted] Although we did this, we cannot remove the eviction acton from the court recordsShe must cntact the courts for that Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
In regards to the complaint, November’s (2016) condo fee was deducted 11/1/since we received nothing in writing prior to stop it Our direct debit form (her signed form is attached) states that in order to stop the direct debit process, we require days’ advance notice in writing I relayed to her that even though Zalco was aware she was trying to sell her unit (via simply ordering a resale package) it was still up to her to tell Zalco in writing to stop her direct debit process We never received the instruction in writing Sales do fall through By the time she settled 10/28/and her settlement company mailed all paperwork to Zalco, we had already transmitted the direct debit file to the bank for November’s processingThere was a discrepancy with who to make the check payable to [redacted] was the name given to us from the prior mgmt co in May When I received the HUD-1, the seller was listed as [redacted] I emailed her immediately to ask who that name was, thinking now that [redacted] was just a family member or Power of Attorney to the seller’s name on the HUD- After I confirmed with the Maryland Dept of Assessments website on ownership of this unit ( [redacted] ), I told her legally we would have to make the check payable to [redacted] , which we did [redacted] demanded in early Dec that we cancel the check that was already mailed out and cut a new check and overnight it to her I told her there was no reason to do that since the check had already been sent out She threatened to come to Zalco with the police I told her again, no reason for that, just to please let me know when the check was received I did not hear back I learned today that the check cleared 12/14/16, same date she filed this complaint, meaning she received it a day or priorZalco Realty, Incmanages over 26,condominium units We have proper procedures and policies in place to be able to tend to all requests that we receive Our policy with respect to requiring days advance written notice to stop auto debit is one that we have that otherwise we would not be able to follow up with a couple hundred condominium units that go to sale every month
Please accept this on behalf of the [redacted] ("***) and Zalco Realty Incorporated (“Zalco') in further response to the above-referenced complaint initiated by Lee WisterZalco and [redacted] have previously provided their response to [redacted] 's initial complaint, and this will respond to the further assertions as set forth in your November 27, notice.As an initial matter, please be advised that [redacted] and Zalco categorically deny and reject [redacted] 's continued allegations and assertionsHis claims are meritless and he is using the Revdex.com complaint procedure as a no-cost (to him) method to harass [redacted] and Zalco, despite the fact that neither [redacted] nor Zalco has done anything wrongThe complaints are utterly baseless and are being pursued purely to annoy [redacted] and Žalco.Turning to [redacted] 's specific complaints, we have already addressed his assertions regarding denial of parking at the loading dockAs previously stated, [redacted] has his own reserved parking space on the propertyThere is no parking issueLoading dock parking is very limited and temporary, and he has abused his loading dock privileges multiple times in the pastAccordingly, some subsequent requests by hin for a loading dock pass have been denied within the discretion of the Owners' AssociationFurther, we absolutely reject his contention that anyone at [redacted] authorized him to alter or fill in any loading dock passesThat is not an acceptable practice and any altering of loading dock passes by [redacted] has been unauthorized and further demonstrates his abuse of loading dock privilegesAccordingly, there is no basis upon which he can assert a valid complaint relating to parking[redacted] next complains, again, that there has been excessive noise from the apartment above him, which is Unit ***As We previously noted, each of his complaints has been investigated and has been uncorroborated, Indeed, [redacted] has initiated new complaints about noise coming from Unit ***, but that Unit is currently vacantHe has lodged several complaints of banging and other noise coming from that Unit, but his complaints have been Inade while the Unit is unoccupiedHe has been told that the Unit is unoccupied, yet he continues to complain that there is excessive noise coining from that UnitHis complaints are spurious, and his continued filing of complaints relating to an empty Unit are a pure waste of time[redacted] next raises some allegations regarding the condition of his Unit, contending that there are conditions that require repair or treatment [redacted] has not been made aware of any current conditions in [redacted] 's Unit that require attention [redacted] takes its maintenance obligations seriously and acts promptly to address any areas that are ***'s responsibility [redacted] is aware that there was a previous leak that impacted his UnitIt was not a sewage line as suggested in his complaintFurther, the Association took prompt action to perform repairs, including repairs to [redacted] 's walls and other impacted areas [redacted] has not previously asserted that there are current items in need of repair, IoI has he advised us of any alleged adverse health issuesIt is apparent that the photographs submitted with his complaint were from several months ago at the tine of the damage, but the areas depicted in the photographs have since been repairedIt is concerning that [redacted] has chosen to attach photographs of old damage in an effort to claim that [redacted] has not made repairs when, in fact, those areas have already been repairedWe reject his assertions that any issues have gone unresolved and that there is any condition in his Unit that is causing him any health issuesAs with his other assertions, [redacted] 's allegations regarding the need for repairs to his Unit are not valid, and [redacted] and Zalco have not acted improperly in anyway.Finally, as we noted in our previous response, it is worth keeping in mind that there have been several instances in which [redacted] 's neighbors have lodged noise and other complaints against him, and the police have been contacted in connection with several of those instancesIt is apparent that he has been the source of disruption and concern, and his current, baseless complaints appear to be an effort to divert attention from the issues he has created.We believe We have fully responded and that it is clear that [redacted] and Zalco have acted properly and that [redacted] 's file should be closedHe has a history of creating issues, and he should not be permitted to use the Revdex.com complaint process as a method to distract attention from his own conductWe request that his complaint be closed as unfounded and that [redacted] and Zalco not be required to spend further time addressing these baseless allegations.Sincerely,Patricia F [redacted] President, Board of Directorscc: Zalco Realty Incorporated
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is an absolute LIE! There are several email records and recorded phone call conversations Also not included in the response are the other two outstanding issues I assert my original position to speak with the listed CEO and President of Zalco so that I may share my recorded phone call conversations Virginia is a one party consent state Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2017/02/15) */ As Mr [redacted] stated we had a technician scheduled to go outAt that point he had not paid for the furnaceWe have a 100% Satisfaction Guarantee that only excludes price complaints after the factI asked if this applied and said we could take the unit out that week if our technician was not able to make him happyHe chose not to do thatIt was cold outside and he did not want to do that eitherHe scheduled for the tech to come out and as he stated he then cancelledIt is always easy to go behind a competitor and come up with different "solutions" as he has had someone doPer our contract we, like 99% of other HVAC companies, tied into the existing duct workOur competitor, per Mr [redacted] , even stated we did a nice installation and the equipment is good equipmentPer ACCA Manual J (governing body for HVAC equipment sizing) a 135BTU furnace would be GROSSLY oversized and potentially unsafeThere fore we did not give him the option of replacing to the larger size to protect both him and ourselvesAll of our contracts are in writing and with over years experience there is no possible way Bruce would have suggested a unit nearly double what is neededWe more than honored our contract and we DID offer a refund if our tech was unable to make him happyMr [redacted] chose to cancel that appointment and paid us Mike Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue I have with that response is its pretty much a lieNot once was it offered to come out and remove the furnace, infact I asked them times to do just that and they just kept arguing with me about to the point I told them they had one more chance to come out and fix itLike I said I couldnt keep taking time off work for them to try and fix it the WRONG way, so I cancelled the appointment and paid themBruce did not suggest to me to get a 135k btu furnace he told me thats what I was paying and that I would have absolutely no issues with the heat outputIf he would of never suggested to me a 135k btu why even mention it in the first place? Unless to bait me with it, he even said to that your great lakes model was cheaper and half the power and then talked me out of that one cause he said a stage didnt sound like what I was looking forI was gonna let it go and have someone else figure it out on my dime but when I came home to find my pregnant wife shivering in my living room with a blanket on that was the breaking point Final Business Response / [redacted] (4000, 10, 2017/02/22) */ We pulled a permit and the job was done correctly and to codeAn offer was made to honor our guarantee provided the complaint was not a price complaint after the factConsumer did not and appears unwilling to allow us to come out and make sure the system is working properly or allow us to make any changes IF neededThe water is currently nice as opposed to when we offered to remove it after sending a technician outThe customer told me, as well as our Comfort Advisor who went out and verified, the thermostat is reaching set pointIf the customer is cold they simply need to turn the thermostat upIt is not an issue of the equipment not functioningIt is not an issue of the installation be a poor installationIt is not an issue of the installation not meeting codeIt is an issue of buyer remorse in regards to priceAt this point it would be a used furnace we would be removing as opposed to when we offered to have a technician review his concerns and if we found an issue remove it and refund itThe customer chose not to do thatToo much time has passed and the equipment would not be able to be resold at full price as it has been used for an extended periodBoth [redacted] and [redacted] as well as [redacted] here in my office were part of the conversation revolving around collecting payment/sending a technician/removing with full refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As a unit owner in good standing the parking permits provided are substandard and an adhesive permit should be providedThe permit was found to be lodged in my dashboard which I had to remove at 1:am when the towing company contracted by the management company artanged to telease my vehicle after violating Maryland law is disclosing where my vehicle was and making it accessible for retrievalI also believe that the parking permit became lidged while mivimg my vehicleThe management also did company also did not have clear clear signage on the property indicating the location of the towing company another violation if Maryland lawManagement company also was not able to provide contact information on tiwimg company once I reached out to themManagement company appears to be in collusion with Drive Towing in supporting predatory practice by contracted towing company by not providing a list of authorized vehicles and providing cheap permits that do not adhere to vehicleOnce I returned ti to the complex I saw at least four vehicles without permits parked on the site of which I have pictures that were not towedHow does a vehicle parked on site for about four months by a unit owner im good standing suddenly be subject to towing? I believe the car was targeted because they thought I could afford it whch is unethical if nothing else Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2017/05/31) */ Prior to getting the Revdex.com notice I spoke with Mr [redacted] and I believe we have this resolvedOur Service Manager chose to step back into service out in the field as he was and still is SPECTACULAR with customer service and repairs but did not enjoy the office side of managementMr***'s repair and part got lost in translationsI do believe this has been resolved but if not I encourage Mr [redacted] to contact me again and I will work on this furtherWe will have him up and running in no time!
Good afternoon, Zalco Realty is a property management company Insurance for our communities is purchased by the community, not provided by Zalco When an owner refinances their loan they need to provide Evidence of Insurance that reflects their name on the bottom of the Certificate of Insurance If we receive a call with this request we forward the owner directly to the insurance agent that handles the policy for their community Zalco is unable to alter a Certificate of insurance, only the Insurance company that holds the insurance has that authority as they are responsible for the coverage In this case, the owner was given the contact information of the insurance agent so she could work directly with them Zalco had no involvement Please reply as confirmation you received this email Thank you Thank you, Suzy P [redacted] Zalco Realty, Inc.###-###-#### (direct)
[redacted] reached out to Zalco at the end of January stating that he had been trying for over a year to reach our management team to discuss a roof problemOur property manager, MrMichael C [redacted] , who is assigned to [redacted] has no phone or email record of any attempt to contact our office over the past yearIn addition, the Board of Directors at [redacted] has given Zalco and Michael C [redacted] high marks for their leadership and making improvements to the community which were long overdue under prior management companiesWe recognize [redacted] ***’s concerns and to that end, when [redacted] called our office yesterday stating that his roof was leaking, our property manager was able to respond quickly and get a roofer to [redacted] ***’s homeOver the past months, with an excellent track record and level of responsiveness to the owners, we would never ignore a request for help by any homeowner [redacted] ***’s roof will be repaired or replaced once the full assessment is made of his home.Please let us know if there is anything else that we can do.Thank you,
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: Mike [redacted] JrPresident Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glhvac.com I did personally speak with Mrs [redacted] The tech that was sent to her home is not only fully NATE [redacted] he is also our Director of Training having been in the field for numerous years and having taught for several of themWe give a year parts and labor warranty on all of our repairsMrs [redacted] was quoted and agreed to the trip fee of both over the phone and upon the technicians arrival where she signed acknowledging the fee to get a full trained, insured, bonded, certified, technician in a full stocked van to her homeShe was told over the phone and upon arrival we would not make any repairs without first receiving authorizationShe declined the repairs, wrote us a check for the trip fee and we leftThe repairs we suggested consisted of removing the blower motor from the wheel, replacing both the blower motor along with replacing the capacitor with a start assist batteryThe capacitor was bad and when a capacitor operates outside of tolerance it does permanent and irreversible damage to the component it is working in conjunction with, in this case the blower motorThis causes the blower motor to draw high amps increasing the electric consumption and shortening the life of the motorThis is why we use start assist batteries instead as they are more reliable and we guarantee them as stated aboveIn a lot of cases a larger rated capacitor can be put on to "get by" and get the motor going againIn some cases even the same size capacitor will "work" for a while but we would not be willing to guarantee that because we are highly trained and would not knowingly want to do the customer a disservice by getting something going that is not completely up to snuff Now, I fully realize that nobody is perfect and we do offer a 100% guarantee on all our pats and labor including service and new equipment installI know the training and caliber of person our technician is that went up thereI do not know Mrs [redacted] nor do I show any records of service done to her furnace (aged off of serial #)It is more than reasonable to believe my service technician with all of his training and experienceYet, I would still provide a full refund of her trip fee if we had a paid invoice giving the same address and equipment informationHaving been in business since serving 10's of thousands of customers we have been ripped off before and we do not wish to be ripped off any more than Mrs [redacted] does so we do request a simple check and balance showing we were in fact in errorIt is not difficult to locate a bad part and that does not tell me she had the unit even repaired at all by anyoneKeep in mind assuming someone did repair it that doesn't mean the motor isn't also outside of manufacturers tolerances and on it's way out and they did not simply put on a larger capacitorThe other reason we require in situations like this for a copy of the repair bill so for that very reasonIf it was worked on by someone after us and something goes bad we have on file information showing someone was there after us, what they did, and how it varied from what we recommendedIt is just as equally to protect us as it is to make sure we are not being scammedI am not saying she is trying to scam us, I don't know her from anyone else but I also do not know who did the repair and we are the experts not the homeownerThere are licensed contractors last I checked in StJoe County and I am sure a lot of them work in NilesThere are some good ones, but there are far more that are not anywhere near the caliber as my techs or the better techs in this industry We have a large number of customers and as the owner I still put my home and personal cell phone number on all of my business cardsI am not here to cheat people or I would not do thatIt is unfortunate her a/c broke downIt is equally unfortunate she did not choose to have it properly repaired but I understand sometimes we have to do what we can just to get byAfter speaking with Mrs [redacted] I spoke with my tech and office managerMy tech was aware she did not have the money for the repair so he offered here financing and was also checking to see if he could help her out by giving her Discount Club pricing ($606) even though we did not install, nor have we ever serviced her equipmentHis iPad app was not working so he called the office to run her financing at some point in there she decided not to do the repair which is ok and my tech left OFFER: I will gladly refund the trip fee with a copy of the repair invoice showing date, equipment info., repair made, price paid, and address of repair just as I offered when we spoke on the phone
Initial Business Response / [redacted] (1000, 8, 2015/07/30) */ This account was placed with us in Nov, 2009,after the complaintaint was evicted from the complex for non pay on 3-23-09.All info matches her persOn ( social security #, birth date,previous addresses.) We do not agree with her complaint due to the information we have, but since she lives in Texas, a no debt stAte, we have removed this from her credit report, Control # [redacted] Although we did this, we cannot remove the eviction acton from the court recordsShe must cntact the courts for that Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
In regards to the complaint, November’s (2016) condo fee was deducted 11/1/since we received nothing in writing prior to stop it Our direct debit form (her signed form is attached) states that in order to stop the direct debit process, we require days’ advance notice in writing I relayed to her that even though Zalco was aware she was trying to sell her unit (via simply ordering a resale package) it was still up to her to tell Zalco in writing to stop her direct debit process We never received the instruction in writing Sales do fall through By the time she settled 10/28/and her settlement company mailed all paperwork to Zalco, we had already transmitted the direct debit file to the bank for November’s processingThere was a discrepancy with who to make the check payable to [redacted] was the name given to us from the prior mgmt co in May When I received the HUD-1, the seller was listed as [redacted] I emailed her immediately to ask who that name was, thinking now that [redacted] was just a family member or Power of Attorney to the seller’s name on the HUD- After I confirmed with the Maryland Dept of Assessments website on ownership of this unit ( [redacted] ), I told her legally we would have to make the check payable to [redacted] , which we did [redacted] demanded in early Dec that we cancel the check that was already mailed out and cut a new check and overnight it to her I told her there was no reason to do that since the check had already been sent out She threatened to come to Zalco with the police I told her again, no reason for that, just to please let me know when the check was received I did not hear back I learned today that the check cleared 12/14/16, same date she filed this complaint, meaning she received it a day or priorZalco Realty, Incmanages over 26,condominium units We have proper procedures and policies in place to be able to tend to all requests that we receive Our policy with respect to requiring days advance written notice to stop auto debit is one that we have that otherwise we would not be able to follow up with a couple hundred condominium units that go to sale every month
Please accept this on behalf of the [redacted] ("***) and Zalco Realty Incorporated (“Zalco') in further response to the above-referenced complaint initiated by Lee WisterZalco and [redacted] have previously provided their response to [redacted] 's initial complaint, and this will respond to the further assertions as set forth in your November 27, notice.As an initial matter, please be advised that [redacted] and Zalco categorically deny and reject [redacted] 's continued allegations and assertionsHis claims are meritless and he is using the Revdex.com complaint procedure as a no-cost (to him) method to harass [redacted] and Zalco, despite the fact that neither [redacted] nor Zalco has done anything wrongThe complaints are utterly baseless and are being pursued purely to annoy [redacted] and Žalco.Turning to [redacted] 's specific complaints, we have already addressed his assertions regarding denial of parking at the loading dockAs previously stated, [redacted] has his own reserved parking space on the propertyThere is no parking issueLoading dock parking is very limited and temporary, and he has abused his loading dock privileges multiple times in the pastAccordingly, some subsequent requests by hin for a loading dock pass have been denied within the discretion of the Owners' AssociationFurther, we absolutely reject his contention that anyone at [redacted] authorized him to alter or fill in any loading dock passesThat is not an acceptable practice and any altering of loading dock passes by [redacted] has been unauthorized and further demonstrates his abuse of loading dock privilegesAccordingly, there is no basis upon which he can assert a valid complaint relating to parking[redacted] next complains, again, that there has been excessive noise from the apartment above him, which is Unit ***As We previously noted, each of his complaints has been investigated and has been uncorroborated, Indeed, [redacted] has initiated new complaints about noise coming from Unit ***, but that Unit is currently vacantHe has lodged several complaints of banging and other noise coming from that Unit, but his complaints have been Inade while the Unit is unoccupiedHe has been told that the Unit is unoccupied, yet he continues to complain that there is excessive noise coining from that UnitHis complaints are spurious, and his continued filing of complaints relating to an empty Unit are a pure waste of time[redacted] next raises some allegations regarding the condition of his Unit, contending that there are conditions that require repair or treatment [redacted] has not been made aware of any current conditions in [redacted] 's Unit that require attention [redacted] takes its maintenance obligations seriously and acts promptly to address any areas that are ***'s responsibility [redacted] is aware that there was a previous leak that impacted his UnitIt was not a sewage line as suggested in his complaintFurther, the Association took prompt action to perform repairs, including repairs to [redacted] 's walls and other impacted areas [redacted] has not previously asserted that there are current items in need of repair, IoI has he advised us of any alleged adverse health issuesIt is apparent that the photographs submitted with his complaint were from several months ago at the tine of the damage, but the areas depicted in the photographs have since been repairedIt is concerning that [redacted] has chosen to attach photographs of old damage in an effort to claim that [redacted] has not made repairs when, in fact, those areas have already been repairedWe reject his assertions that any issues have gone unresolved and that there is any condition in his Unit that is causing him any health issuesAs with his other assertions, [redacted] 's allegations regarding the need for repairs to his Unit are not valid, and [redacted] and Zalco have not acted improperly in anyway.Finally, as we noted in our previous response, it is worth keeping in mind that there have been several instances in which [redacted] 's neighbors have lodged noise and other complaints against him, and the police have been contacted in connection with several of those instancesIt is apparent that he has been the source of disruption and concern, and his current, baseless complaints appear to be an effort to divert attention from the issues he has created.We believe We have fully responded and that it is clear that [redacted] and Zalco have acted properly and that [redacted] 's file should be closedHe has a history of creating issues, and he should not be permitted to use the Revdex.com complaint process as a method to distract attention from his own conductWe request that his complaint be closed as unfounded and that [redacted] and Zalco not be required to spend further time addressing these baseless allegations.Sincerely,Patricia F [redacted] President, Board of Directorscc: Zalco Realty Incorporated
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is an absolute LIE! There are several email records and recorded phone call conversations Also not included in the response are the other two outstanding issues I assert my original position to speak with the listed CEO and President of Zalco so that I may share my recorded phone call conversations Virginia is a one party consent state Regards, [redacted] ***