On September 5, 2014, Ms [redacted] initially brought her car in due to a warning lightWe performed an electronic diagnostic on her vehicle and informed her that her abs computer is bad and it needed to be replacedWe quoted her a price of a new abs computerAt the time, the cost was a little over $1,700, plus the cost of labor and brake fluid Ms [redacted] did not have the funds to purchase a new abs computerShe inquired if we were able to locate a used abs computer for her at a reasonable price and let her know once we do find oneWe informed her that a used abs computer comes with a day warranty on the part onlyShe agreed to thatWe also waived the $diagnostic fee for her Once we located the used abs computer, we notified her and required a deposit prior to ordering the used abs computerShe came in, made the deposit, and we ordered the part for her On September 29, 2014, Ms [redacted] bought the car in for us to install the used abs computerAfter we installed it, it did not function properlyAt this time we informed her to get a new abs computer and we would credit the amount she paid for the used abs computer towards a new one, in which, she stated she still did not have the funds to do soMs [redacted] also told us that she would have to set up a time to bring her vehicle back In the interest of keeping a satisfied customer, we told Ms [redacted] we would install a second used abs computer for her, at no charge, as a one-time courtesy After months went by, she called to inform us that she was bringing her car back inWe got the company to warranty the part because she returned after the warranty coverage had expiredOnce we installed the second used abs computer, we informed Ms [redacted] that if this one did not work, we were not going to install another used abs computer, and she would have to buy a new one We have not heard from her in regards to this matter until now.Ms***'s total price was $816.76, including labor and tax
On September 5, 2014, Ms [redacted] initially brought her car in due to a warning lightWe performed an electronic diagnostic on her vehicle and informed her that her abs computer is bad and it needed to be replacedWe quoted her a price of a new abs computerAt the time, the cost was a little over $1,700, plus the cost of labor and brake fluid Ms [redacted] did not have the funds to purchase a new abs computerShe inquired if we were able to locate a used abs computer for her at a reasonable price and let her know once we do find oneWe informed her that a used abs computer comes with a day warranty on the part onlyShe agreed to thatWe also waived the $diagnostic fee for her Once we located the used abs computer, we notified her and required a deposit prior to ordering the used abs computerShe came in, made the deposit, and we ordered the part for her On September 29, 2014, Ms [redacted] bought the car in for us to install the used abs computerAfter we installed it, it did not function properlyAt this time we informed her to get a new abs computer and we would credit the amount she paid for the used abs computer towards a new one, in which, she stated she still did not have the funds to do soMs [redacted] also told us that she would have to set up a time to bring her vehicle back In the interest of keeping a satisfied customer, we told Ms [redacted] we would install a second used abs computer for her, at no charge, as a one-time courtesy After months went by, she called to inform us that she was bringing her car back inWe got the company to warranty the part because she returned after the warranty coverage had expiredOnce we installed the second used abs computer, we informed Ms [redacted] that if this one did not work, we were not going to install another used abs computer, and she would have to buy a new one We have not heard from her in regards to this matter until now.Ms***'s total price was $816.76, including labor and tax
Ms [redacted] accepted and agreed to our proposed settlement of the $payment as a resolution that concludes this issue