Kitchen and Bath Factory has been in contact with the client to address the floor issuesThe contractor that installed the floor has agreed to correct the tiles which are rising up from the subfloor and repair the groutThere are several areas where the grout is crumbling from the jointThese areas the contractor has plans to remove the grout and install newThere are a few areas of the floor where the grout has darkenedIt was determined that these areas needed to be cleanedAfter the heavy winter, excess dirt had settled in the groutlines and changed the color of the groutIt was not of our knowledge or the contractors that the grout selection made at Mosaic tile was different from the material that was given to the contractor when the order was picked upKBF has currently scheduled the contractor to return on 6/1/to repair the tiles and groutThe grout is in stock and the tile has a day lead timeThe contractor has made arrangements to purchase the tiles and groutKBF is committed to resolving all issues with our clients, as it is the utmost importance to us to maintain a good standing relationship after a project is finished.Thank You,David D
Kitchen and Bath Factory has been in contact with the client to address the floor issuesThe contractor that installed the floor has agreed to correct the tiles which are rising up from the subfloor and repair the groutThere are several areas where the grout is crumbling from the jointThese areas the contractor has plans to remove the grout and install newThere are a few areas of the floor where the grout has darkenedIt was determined that these areas needed to be cleanedAfter the heavy winter, excess dirt had settled in the groutlines and changed the color of the groutIt was not of our knowledge or the contractors that the grout selection made at Mosaic tile was different from the material that was given to the contractor when the order was picked upKBF has currently scheduled the contractor to return on 6/1/to repair the tiles and groutThe grout is in stock and the tile has a day lead timeThe contractor has made arrangements to purchase the tiles and groutKBF is committed to resolving all issues with our clients, as it is the utmost importance to us to maintain a good standing relationship after a project is finished.Thank You,David D