Planet Fitness

Did not honor cancellation request or provide refund
On 10/30/2019 I called planet fitness to confirm cancellation of the account because my credit card continued to be charged. The manager informed me that she could not cancel the account because I they had not received a letter. I informed her that I sent a letter requesting cancellation in July, it was mailed through regular mail back in July not certified mail and I have not received any mail back indicating that it could not be delivered. I also informed her that I had no proof of sending the letter since it was not certified. In addition, I informed her that due to medical reasons I could not utilize the membership. After hearing this she still refused to cancel the membership and refund any money owed.

Previously had submitted a complaint about the bad customer service at this place and requested to cancel my membership
I been treated poorly and very disrespectful by an employee and had submitted a complaint. On May 4th were asked to removed my gym bag that had just used for 5 minutes, when asked employees was told they can't proof had no left overnight. I can't believe when see had see me arriving then she always have an attitude when asked need to know why only to the locker I was using.

Today 4/3/2019, I checked my bank account and realized planet Fitness billed my account 39.95, I checked my bank statements and noticed that I've been billed since June 2018. I called planet fitness and spoke with Amani and he advised that I didn't have a valid account because there wasn't any pictures on file for me and nor was it a record of me ever coming in. He also confirmed that I was being billed $10.09 a month for a membership since June 2018. Asked Amari to cancel the fraudulent membership and refund all my money. Amari advised that zoo fit gym transferred all of there memberships to planet Fitness when they went out of business without advising them. My problem is that I never signed a contract or membership with planet Fitness. Therefore, planet Fitness shouldn't be billing me for a membership. Zoo fit gym went out of business, and I was never noticed that they
Were transferring memberships over to planet Fitness. I didn't receive a call, letter or email. I tried to dispute the transactions from planet Fitness with my bank space coast credit union but they advised me to contact planet Fitness for a full refund since we never had a valid contract together. I feel this is fraudulent. Please help me recover all of my money back because I never agreed to services with planet Fitness.
Product_Or_Service: Gym membership

Hello, I need to know if you can help me. I do not think it's fair. I signed up on 2/3/2019 and page 46, registration fee on 2/17/2019, they charged me the monthly fee of 10 dollars today 2/21 / 2019 tell them that I did not attended once because of school and work and parking problems there are never available and they end up charging me $ 62 more, it's not fair when The business sells more gym memberships than parking places. I could not park to use the facilities in my free schedule or once
Product_Or_Service: Gym
Account_Number: XXXXXXXXX

I was lied to about the one month membership, by an employee. I brought this up to management, and their only action was to say sorry, no refund.
On 9/23/18, I arrived at the Homestead, Fl, Planet Fitness, and requested membership information. I explained to the employee working that I was in town for one month, from 9/23/18 to 10/23/18, and asked if I could get a 30 day membership. She said yes, and told me it would be ~$65. I asked if I needed to cancel it before 10/23/18, or if it automatically canceled itself, so it would not somehow charge me for another month. She said that as long as I canceled on or before 10/10/18, I would not be changed for more than one month, as billing ended on 10/10/18 and started on 10/17/18, and that I would be able to workout until 10/23/18. I asked this same question 3 different times before signing up, as did my workout partner who also signed up. Every time, the employee said that I had 30 days to workout, and just cancel by 10/10/18, and I would be good to go. So I signed up. Upon canceling on 10/8/18, I was informed that my membership would end in 10/16/18, not 10/23/18. When I asked why, I was told by the Assistant Manager, that the employee who signed me up was new and was mistaken in her knowledge of the membership plans, or lack thereof. Rather than refund me for their mistake or extend my membership for one more week, due to their mistake, the Assistant Manager said he would call his Regional Manager, and go from there. Today, 10/10/18, I received a response from the Regional Manager, through the Assistant Manager. That response was that they were sorry for their employee's actions and false statements about what I was paying for, but that I would still only be able to work out until 10/16/18, and not 10/23/18 as I was led to believe. When I asked if I was going to be compensated for their mistake, and falsifying information in order to get my money, the Assistant Manager said no but that he was sorry and that was it. At no point did he or his upper management try to do anything to rectify the situation. Only keep repeating himself until I got fed up and left.

Monthly payments fee for the facility and overdraft fees and customer service.
Around 9/10 went into facility explaining not use the current bank account on file bc that was a joint account I'm no longer using. The Manager advice me to come back in 5 min to ensure system update, came back after work the employee told me it was updated. On the 17th, I was advised by my ex that the money was withdrawn with an overdraft. I called the store spoke to Maria regarding the above mentioned on the 18th and she kept putting me on hold with no resolution. Called corporate office and they told me they sent the regional manager an email, they could not credit account bc that would go to the regional manager. Wait 3 days no response went to store manager said she would contact me she had her worker to call me and tell me that she would give me 20. Credit which doesn't not cover the overdraft. In the meantime they refuse to follow up and at this time I am requesting a withdrawal of contract and a dissolution to membership. They also decline to tell me nor return my calls.

As stated by policy, I sent a certified letter to cancel my membership. The store did not want to cooperate with my cancellation appropriately.
***
01/06/1995
(XXX)XXX-XXXX

Although I have been a Planet Fitness Platnum member for over 5 year, when I tried to cancel my membership, they did not want to cooperate with me. I sent a certified letter through priority mail requesting cancellation as directed by policy. Since I'm currently living in California, they received the letter on the 11th of July vs. the targeted date the 10th of July. I was informed by the World Support Team that the manager would be able to waive any membership fee that would be billed on the 17th of July as long as it came by the 11th; however, the manager at the gym location had to process the waiver. When the gym called me on the 11th to notify me they receive the letter, they told me they were still going to bill me on the 17th as my last fee even though I am not going to use the gym for the extra month they are charging me. The manager was very rude to me during our conversation, and even lied that he con not cancel the charge in my account even though I just cancelled it. This is not a yearly contract membership as it is a month to month membership. I'm essence, if I already cancelled the membership before I was being charged for another month, they should not charge my account. Not only was Planet Fitness unprofessional, they should not speak towards their customers with lies and in a demeaningful tone. I'm addi, after the manager told me what he told me, I called the World Support team for Planet Fitness again. Once again, I was notified the store manager Alex had the authority to fully cancel my membership and ensure that I was not going to be charged again, for they didn't understand why he would not do it.

As a result, I would like to ensure that I do not get charged on my account for an extra month after cancellation of my membership. In addition, I would like to request extra training for the store manager as he does not have to lie to his customers to get his way, for that is extremely unethical.

PF refuses to return annual fee assessed though they knew I wanted and tried to cancel contract before charge date. They did not give me form.
The problem started when I had to change bank cards due to fraud on my account. I tried to with two new cards and none worked. After having to pay cash, I mentioned that I wanted to cancel membership for certain reasons.

Planet Fitness did not advise me on process. I emailed them stating I wanted to terminate. Martha, the manager told me that that was not the way to cancel.

For some reason, we tried the card again. It did not work. She explained why the billing dept. was refusing to take payments from the card.

She NEVER told me nor give me the correct form. She knew I tried to cancel.

When I worked out a few days later, I asked her if I needed to do anything else before I cancelled. She said "NO".

My response was to asked her when was my last workout day, based on the last cash payment I made. She said my last day was April 17th.

This was another opportunity for her as manager to duly advise me how to officially cancel. She NEVER DID. I was under the impression, based her answers to my question, that once the 17th arrived, the membership would be officially expired.

No one told me about a termination form. Nobody told me about the upcoming annual membership fee. I was not aware of it and WAS NOT INFORMED by Planet Fitness.

A week later, I was surprised to see that P F deducted over $41.00 from my account. I immediately called to ascertain:
a. how were you all finally able to get money from a card that the manager told me was not working.
b. why would you all take my money for the upcoming year, if I had already cancelled.

The billing Dept told me they were not informed by PF that I terminated, neither did they see any official form. They told me to go back to my branch, fill out the form, then with the manager's permission, they will refund the money.

I went back and on April 9th I officially terminated the contract. I asked Hassan, why was it that I was not given this form much earlier. He had no plausible explanation and seemed reluctant to answer. He agreed that it would make no sense to terminate membership and yet pay for another year.

I waited for about two weeks for PF to reimburse the money. After not seeing it, I called Billing and went to see the manager Martha. She said they won't refund it because I filled out the termination contract AFTER fee was charged. I reminded her that they knew I wanted to terminate, that she never told me how to do it AND that she also told me that when the last cash payment expired ( 17 April) I did not have to do anything.

She acted as if we never had those discussions. She kept sticking to "her guns" that I signed the form after the annual membership charge was assessed.

I tried to explain to her over and over that she knew I wanted and tried to cancel, that I did not know the process and that she should have given me the form. I asked if I was supposed to go into their cabinet and take the form and fill it out.

She told me that I, I should have asked her for the termination form. I replied that if she knew that I was ignorant of the process, it was her managerial, customer friendly service oriented duty to give me the form.

I asked to speak to her regional manager. After about two weeks, I finally got a call. a week later I made contact with the regional manager. She reechoed over and over that I filled out the form too late. I could not believe I was hearing that same old line.

I told her that apart from the issue,if PF knows that I have terminated, even if, even if I was wrong, could they now still, in good faith, refund my money since I am not a member.

They refused. I looked up PF online and found that several people had the same cancellation problem. I could not believe what I was reading. It almost seems to be a scam they play and a loophole that they apparently make possible for them to gain an advantage over their clients so that they don't have to refund.

Due to not being allowed to update our billing info our pmt did not get paid. Due to this reason we were charged 2 late fees along with more fees
we tried updating our pmt info on 10/16/17 but system would not allow it. On 10/17/17 I spoke to Kim who promised to credit (2) 10.00 late fees for my husbands and my acct. I waited for the credit to pay the balance left after the credit but they never issued it. I went ahead and paid both accts including the fees that should have been credited as promised on 10/31/17 total 31.39 x 2. I called back to verify the credit was given and kept being told I never paid Octobers bills on both accts. I informed them that I would update my billing when the credits were issued and my pmt was applied to both acts. I called numerous times requesting to speak to kim and ended up being told by joe he would contact her to try and resolve this but she has completely ignored me since 10/17/17 and refuses to issue credit as well as speak with me even with reporting this to corp. My husband went in on Nov 14th and was told by Joe we owed October. My husband showed that it was paid but they said no. My husband told Joe to close his acct and the manager did other things and was making my husband wait for no reason instead of closing the acct as requested. My husband was there for about 45 min and nothing resolved. I spoke to Joe that same day after my husband left and was told the same info and told him to make sure he had closed my husbands acct as he requested. I called numerous times again and was told the acct was still owed for October. Due to my job I was not able to make it during the times the mgr was there but on Dec 4th I went in person to try and get this resolved a month in a half later because they advised me my pmt still has not been applied from October and spoke to Joe. I tried to show him it was paid and he told me what I was showing him was not true. I was showing him the charges paid through my bank acct. My husband showed up to make sure his acct was closed and at that time joe advised us that we could not close our membership accts unless we paid the fees from October again. The mgr Joe was very unprofessional and forced us to pay fees again for the month of October in order to close the accts. I requested to speak to someone above Kim and Joe and was advised by Joe there is no other person above them. I asked for the owner and they refused to let me contact them or even give me there name. we closed the accts due to poor *** and management service from manager Joe and Kim and because they refused to close our accts as we requested without making additional payments that were already paid.
If they would have just issued the credit of 20.00 when promised we would still be members there and we would not have had to make 2 reports to corporate which has not resolved anything and now filing a report with the Revdex.com. The aggravation and frustration is overwhelming dealing with something that should have been a simple correction.

Unauthorized and unlawful transactions were billed to my checking account.
Account Holder Name: *** Oliveras
Telephone: XXX-XXX-XXXX
Email: ***@gmail.com
Address: 3040 SE 17th Ave., Homestead, FL XXXXX
Member Since 2015
Cancellation Requested Since Late Summer 2017
Last contact with business was 11/9/2017

This is in regards to the unfair treatment of customers by staff and management at Planet Fitness in Plantation Fl off Sunrise. Yahima is manager
This complaint is in regards to the deceptive practices at this facility and the inconsistency of management and lack of ownership.Yahima Batista I believe is the district or general manager of the Planet Fitness at 8219 west sunrise blvd in plantation fl. I spoke with her in detail about the interaction I had on 9/26/2017 with her manager on duty Khalil who provided me with incorrect information about my account and false information on how to cancel. When I finally was able to reach Yahima who was more concerned about how I got her email address and contact information more than the issue at hand. My account t fell behind because no payments were being taken out of my account. The manager on duty advised me that communication have been sent to our email and phone however there were none. That same manager advised me that as long as I cancel before 10/1/2017 there will be no annual fee however when I attempted to cancel I was then told that was incorrect. When I called again and spoke with Ashley I was given another incorrect balance. and at that time I was provided with Yahima email address in which she was upset I got. This gym promotes family and customer concern however their actions are of greed. I was mislead and find it deceptive how they stuck me with the new annual fee and late fees and forcing me to pay an annual fee just to simply cancel. At no point did Yahima address the issue at hand of her manager Khalil providing wrong information. When I did my research I see that several people have had issues with this gym. I will like adjustments for annual fee and late fees so I can cancel this service.Poor poor poor

Cannot carry small bag around while in the gym. Employee insisted in taking my belongings to counter to hold.
Don't know if contract states that rule but they should mention it to customers. I have memberships in other gyms and have never heard of such rule. Inclusive I've been there a couple of times and none at all has told me anything up until today..

Company charged my account without authorization.
I was on medical evaluation after injury to both my left knee and I have a broken lumbar. I called in December of 2016 to cancel account. I told manager over the phone while I waa in hospital I cannot use this membership. He told me that I can put it on hold instead. All I needed was a doctors note explaining my limitation. He told me that he would wait for me to come and they would refund because I couldnt drive. After I decided to keep membership, the day I had someone drive me in they denied my redund and charged me anyways and I let that go. Now I called in n 3/25/2017 spoke to a team lead after I ask for a manager who guarateed me that I wouldn't be charge because I told them my doctor appointment is 4/19. Now they went ahead and recharhed me after I gavr them all the paper work with even the dates I had to go back to do my evaluation. I was lied to by telling me they looking at the note and no one knows where it is. I wont let them charge me again. This is unfair. I can barely walk and they promised me I wouldnt be charged yet. I told them if that was the case to cancel it. They only told me what I wanted to hear. So now im charged $21.39. Im a single mother and I am not working and these people do this . This is not right or fair.