Precision HRG

We paid *** $60,750 (90% of contract) for kitchen remodeling and he has Ponzi schemed our money away to the point where he does not have the money to pay for the cabinets (we paid him $22,305 earmarked for the cabinets on 5/13/19). Now he is in hiding while our kitchen has been demolished since 8/6/19

I contracted with Precision Home Remodeling Group to remodel my bathroom. Total cost was to be $20726. I paid them 1/3rd of the cost back when we signed the contract, $6153. They were suppose to start work on June 17th and didn't show up. When I called them I was told that the crew was held up on a previous job and they would start on Wednesday the 19th. On the 19th one guy showed up to see the bathroom to size up the job and when we asked if he had the permits, he said he would have to get them from the office and he and his crew would be back the next day to start the job. they never showed up. Again I called and was told that there was a mix up with the permits and that they would have them in a couple of days and would call when they got them. Heard nothing for 3 or four days. Called again and finally spoke with someone this past Friday who was very apologetic and said that they had applied for them but hadn't heard back yet but she would look into it further and would call me no later than this past Monday. Again no call Monday or Tuesday, so today I went to their office as shown on the contract, ***. Only to find out that they were evicted on April 9th 2019. Obviously they have been lying to me from the beginning.

Precision Home Remodeling Group just finished up the vinyl siding on our house and shed yesterday , which included some changes and repairs to our shed. The Brandolini brothers,
Bill and Vinny, fulfilled their promises and we are very happy with the really nice job they did
within 2 1/2 weeks.

Sincerely,
CT

My husband, ***, and I signed an agreement with Precision Home Remodeling Group on 7/14/18 to build a 12x12 composite pool deck. The agreement stated an approximate start date of 4- 8 weeks.
We paid 30% deposit of $4320 required upon signing the agreement. Check #*** was cashed on 7/20/18.

When the 4-8 weeks lapsed and I did not receive any updates on our project, I called the company to cancel our project and request a refund. Below are the details of my efforts in trying to get our deposit of $4320 back:

I began calling Precision Homes on 9/25/18 leaving a message inquiring about an update on our project. I received no return calls. After several attempt of trying to connect with someone at the company, I had to call *** on 10/5/18 and leave a message. *** returned my call an instructed me to contact *** for a refund.

I contacted *** and her instructions were for me to sign the notice of cancellation area and return the yellow copy of the agreement. Once she received the yellow copy of the agreement, she would send me a refund. I signed the notice of cancellation on 10/17/18 and sent *** our yellow copy.

During November and December, I had a family emergency and was not able to follow up with ***.

On 1/2/19 I called *** and left a message for her to return my call. I did not hear back from her. I called two more times and left a message for her to return my call.

On 1/22/19 *** returned my call stating *** no longer worked for the company. He also told me he would look into my account and process my refund. I did not receive my refund.

On 2/7/19 I called *** and left message inquiring about my refund. I did not hear back from him.

On 2/11/19 I called *** again, and was able to speak with him. He told me he “forgot all about it”, but was going to the office that day and would pull my information and get my refund out to me. I also called *** and left him a message informing him of the situation. *** did not return my call. Again, I did not receive my refund.

On 2/26/19 I called *** and his voice mailbox was full. I called *** and left a message. I then called Customer Service and spoke to ***. I explained the situation to her and asked how I could get my refund. She told me she would email *** and ***. *** took the position of ***.

On 3/5/19 I called customer service and left a message on ***’s voicemail. I have not heard back from anyone.

On 3/13/19 I sent a letter to Precision Homes stating the above information. I requested immediate refund.

On 3/20/19 I received a letter from Precision Homes stating that are having an audit done and when that it complete they will issue a refund.
They have not sent any further information to me regarding a time estimate of when refunds will be issued.

Today, 4/29/19 I called Precision Homes and spoke to *** inquiring about the status of my refund. She stated they are planning on sending refunds out with in the next few weeks. When I pressed for a more specific time frame, she stated refunds would be sent by May 10th.

I am not confident with the information *** provided about the estimated time of refunds being issued. I am concerned I will not receive my refund.

I would like to receive my refund of $4320 immediately.

I signed a contract with Precision Home Remodeling Group (HIC# ***)/ Brandolini Construction LLC (HIC# ***) on 9/20/2018 for a total of $40,000. The contractor took a deposit of $14500 total which is 36.25% in contrary to the legally allowed 30% initial deposit for any contract.
The contractor agreed to start work after obtaining a building permit. However due to being in arrears with the City of Marlborough, the building permit as denied after which the contractor did not communicate. I only discovered that the permit as denied after I inquired at the Marlborough townhall myself. The contractor continued to lie that they were waiting on the city to get a permit and even when I ask for a refund of my $14500 deposit taken as a deposit.
I visited the contractor's premises after a month of ignoring my calls and text messages and discovered that the company had been evicted. The contractor still ignores my calls and has refused to avail me my refund.

We are dissatisfied with the installation of a shower. The sealing of the seams and drain area on the seat appear very sloppy and dirty looking (the shower is white). On the final day of installation, I raised this concern and the concern that two seams were not sealed at all with the workman. The workman apologized for the missed spots and agreed the seams were not done neatly and he stated he would clean them up. Approximately 30 minutes later he asked me to look at the seams and again I told him I was still dissatisfied with the appearance, in fact, I told him I saw very little difference with the exception of the two missed seams being sealed. It appeared as though the sealer was applied with dirty hands thus making the sealer look dirty. He responded to my complaint by stating he told my husband how to clean up the seams after the sealer dried (my husband was on his way out of the house when the workman spoke with him so I had no way to verify this conversation). I did not pursue the matter further with this worker because it was evident he did not have the skill or the desire to properly seal the shower. When my husband returned home and saw the condition of the shower and how it appeared as nothing was done to resolve the problem, he agreed we needed to do something about this. On January 18, 2019, we sent a letter to the two owners of the company (regular mail and certified mail) along with photographs and we requested they inspect the job. We felt certain if they saw the installation, they would surely resolve the issue. In the letter, we informed the owners we would not file a complaint with the Revdex.com, if the matter was resolved by January 31, 2019. As of today, February 9, 2019, we have had no response to our letter.

I had my bathroom remodeled by PRG on11/28 2018 . I had a *** floor installed anew bathtub w/ a grab bar and a 4 shelf candy .I also had 2 sinks w/ granite tops installed.the job was finished on 12/04/2018.
On 12/05/2018 I called the installer to tell him my floor was not level w/ the threshold and my new bathtub got scratched when he installed the floor.He said he was too busy to come back he would call me. 2weeks passed I called him his phone was disconnected.
Then when I would Take a shower I noticed I felt like I was standing in a hole so I put a level on it and it was not level. Also the faucet leaks. They broke my tiles so covered them w/molding that was not installed properly.
I also have a hole in my Dining Room dealing that was made when they removed the old tile . Also the corking on sink is cracking . I called ***,***,and a Mr. he said he was going to get some one
To get in touch with me that was on 12/18/2018. I got a call at the end of December from a girl named *** she said everything would be taken care of. On1/02 /2019 I had not heard from anyone so I called her back left a message no answer again on the 7th no response.
Finally I got a call from the construction manager *** he said everything would be fixed .I emailed him pictures
And haven’t heard from anyone.Today is the 6th of February and still nothing has been done. I have a30 day money back guarantee aService Beyond The Surface Guarantee and a 100%Price Promise and they have an A plus from you. I ‘m sure you can help me. Thank You

A contract was signed on October 12, 2018 for a complete bathroom remodel.At that time their agent required a 30% check, which came to $6858. When they finally came in December to start the demolition they required a second check for $6858. When I went to see the progress, "***" told me I would need to pay more money because there was more plumbing work involved. I subsequently checked my contract and all plumbing was to be included in the original price. The next day 2 men did more demolition, with a promise to call the following day. That was back on December 20. I have since made 9 different calls and my only call back was from *** who said she would check on the status of my project.

I Signed a contract for a deck, stairway and rain drainage system to be built for $66,000 on 5/31/18 with a $22,000 deposit. Permit obtained on 9/6/18. Work initiated on 9/18/18 with another $22,000 payment. To date about two full weeks of work in all has been done and the deck and stairway is about half done. I have sent repeated emails, texts and phone calls to *** to discuss the situation. I either get no return call etc. or I get an excuse with the promise that they will start again. In December, they made me pay another $5,000 for them to initiate work again. This lasted for 2-3 days and no one has been on the work site for three weeks now.

I entered into a remodeling contract on 11/15/2018. The contract was 26688.00 and I paid a deposit of 7406.40 on that date. Within the 3 business days I canceled my contract via USPS certified mail on 11/19/2018. I have received no monies back. Contractor will not take calls or return emails.

The Precision HRG co-owner, CEO *** and Co-owner *** have deceived me and my wife on our kitchen remodeling contract by repeatedly given false information and cause great inconvenient to our live. They represent the worst part of the home remodeling business and created many remodeling nightmare. Such kind of business should not be allowed and must informed other consumer to prevent additional victims. The Precision HRG has lack of business standards and misbehaved and cause a great deal of harm to consumers. For days there are no phone calls and on people show up at work. The project was promised for 3 weeks now become 10-12 weeks. The company has repeatedly push back the schedule and do not care about customer's incontinence.

I signed a contract with this company on 2/3/18 and work began in early April. I was not satisfied with the shower install so requested a different design. It took a long time to agree upon a revised contract and I had to wait another almost five months for them to restart the project. The project was restarted but then required modifications because the plumber said he could not do what we had agreed upon to move the heat. We settled on a different plan and another contract addendum. The electrician who was sent was not licensed and had to come back a second time to wire the fan/heater/light because his boss told him he did it wrong. He also did not leave a long enough wire to correctly install our medicine cabinet so needs to come back again to fix this. I complained about this and requested a licensed electrician to come to inspect the work. I have received no response for almost 3 weeks now. The company did not apply and get a permit to do the work on the bathroom and told me all their subcontractors are licensed. In the process of doing this work, several holes were made in the Sheetrock. I complained about this and they were only patched with plaster and mud so parts of the wall are not solid and one of the electric sockets is not secure ( it goes into the wall when something is plugged into it). I complained about this and have received no response other than "I will check in with the team in the morning ". There is also a conflict about the size of the window that was agreed upon in the last contract amendment. The construction coordinator wants to put a bigger one in and I told him that was unacceptable. He referred me back to the Owners of the company and I have still not heard any updates after numerous emails over the past few weeks. I am very dissatisfied with the performance of this company, their lack of communication and resolution of these issues, their dishonesty (unlicensed electrician) and poor work quality. It is now 9 months since I signed the original contract and still the work is unfinished. I don't feel safe with the electrician's work and am concerned that it is not up to code. I have a very old house so proper wiring is essential. I hope that you can help me resolve these issues with this company.

Precision HRG came to take our siding contract on August. Their sales guy took all the measurement and provide the quote. He had also shown too much interest to take our contract. We signed the contract, paid him requested initial deposit. They cashed the check very next day. Since then a big silence. Almost impossible to get to them over the phone. Only two text messages we received one from sales guy, and another from the owner of the company, both are not aligned.
This company gives printed copy with their contract price guarantee, and satisfaction guarantee. It's so ironic, none are met in reallity

I hired the company to build a porch but end up not right with a lot of wrong areas unquality work. I paid 24k and 5k left because I still hold it.

Installation of bath room shower caused damage to next room wall and we cannot get a return call from this company as to what they will do about this problem.