Precision Tune Auto Care #059-18

We do apologize for the inconvenience the customer experienced To the best of our knowledge the problem with the engine performance issue has been corrected Unfortunately, because she arrived at our location after closing there will be nothing more that we can do for her tires The manager was on his way out, already late picking up his children from their daycare center As it states on our "early bird" drop off envelopes, we are not responsible for any damages to the vehicles that are dropped off during non work hours There is also a spot on the envelope for the customer to sign stating they do understand that and her envelope was signed Had she arrived when the store was still open, we would have pulled car inside for safe keeping We did assist her with new tires by selling her a new set for $per tire over cost We do apologize and we do sympathize with the customer but at this time, there is nothing further that we can do

We do apologize for the inconvenience the customer experienced.  To the best of our knowledge the problem with the engine performance issue has been corrected.  Unfortunately, because she arrived at our location after closing there will be nothing more that we can do for her tires. ...

The manager was on his way out, already late picking up his children from their daycare center.  As it states on our "early bird" drop off envelopes, we are not responsible for any damages to the vehicles that are dropped off during non work hours.  There is also a spot on the envelope for the customer to sign stating they do understand that and her envelope was signed.  Had she arrived when the store was still open, we would have pulled car inside for safe keeping.  We did assist her with new tires by selling her a new set for $5.00 per tire over cost.  We do apologize and we do sympathize with the customer but at this time, there is nothing further that we can do.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:The problem with the engine was not corrected. I was told on Saturday morning by management they could not fix a my car and the money I had already paid would go towards tires. I did not sign any envelope. 
 
Regards,[redacted]

We do apologize for any inconvenience or confusion on our behalf.  Unfortunately, our technician was unaware that we do charge for diagnostic services.  He was correct in that there was no charge for repairs as we did not perform any.  This was simply to tell you what was wrong with...

the vehicle.  As for the verbal confrontation with our manager, that will be addressed with our district manager to ensure that does not ever happen again.  We do offer our sincerest apologies for that.  It should have never happened!  We will take the necessary steps to ensure it never happens again!  We are sorry but at this time, we can not offer any kind of a refund as the diagnostic service rendered has been completed.

Review: My spouse took my daughters car to have the A/C looked at on July 23, 2015. He spoke with the manager Kevin [redacted]. Around lunch time my spouse called and spoke with the tech James. I happen to be on the phone when he asked about the car and was told what was going on. James informed both of us of the problem and stated there would be no charge because nothing had been done to the car.That afternon at 5:45pm my daughter walked into Precision Tune and came back out to the car and informed me that we were being charged 84.00. I just recently had surgery so I walked (with my cast on) into a very plesant environment. As I approached the counter I ask a very nice and plesant service tech how did the bill go from zero to 84.00? I am unsure of the gentleman's name, but Mr. Kevin [redacted] butted into the conversation and told me that a diagnostic test had been done. I preceded to tell him that my spouse and I talked with someone ealier( at lunch time) and was told that nothing was done. Mr. [redacted] stated "YOU ARE LYING AND YOU ARE A LAIR!! He did this in front of 2 of his staff members and my 19 year old daughter.I did use profanity and paid for the service that I was told was never done. Mr. [redacted] also stated that he had refused serivice to my spouse because someone had already work on my A/C.If serviced was refused why was I charged? How did they run a diagnostic test on a car that they refused to service? Also I had never spoken to Mr. [redacted] before and tried to explain to him the conversation that went on earlier with his employee. He continued to talk down and over me. Would he have done this to a male or a white female? I feel like I was profiled. Not sure if it was because I am a female or black? This behavior is unacceptable and no one should be talked to in this manner.Desired Settlement: I would like my money back and really Mr. [redacted] needs to be educated on how to speak to the public if he is going to work with consumers. I could understand that he had a bad day. No one is perfect, but you should not get irate and address a customer in such a manner.

Business

Response:

We do apologize for any inconvenience or confusion on our behalf. Unfortunately, our technician was unaware that we do charge for diagnostic services. He was correct in that there was no charge for repairs as we did not perform any. This was simply to tell you what was wrong with the vehicle. As for the verbal confrontation with our manager, that will be addressed with our district manager to ensure that does not ever happen again. We do offer our sincerest apologies for that. It should have never happened! We will take the necessary steps to ensure it never happens again! We are sorry but at this time, we can not offer any kind of a refund as the diagnostic service rendered has been completed.

Review: Saturday morning 11/29/2014 to have an oil change and my check engine light was on and asked them would they check that as well. When I went to pick up my car they stated oh youre the lucky one for today with clear codes with a check engine light on. The check engine light was still on that Sunday; my 2007 Chrysler started accelerating on the RPM to 4 without even mashing gas. On Monday morning, I took it back to Prescion Tune Auto (bad idea) and asked if they could look at it again. I had my car towed there and went to work. They called me at around 10 am and started they diagnosed it and told me they could fix everything for $540 dollars at first. I told the manager to fix the problem not their suggestions my total then was $331.60. Tuesday morning they called car was ready. On Thursday, picked up my car before work and hit the highway check engine light was still on and the car One of the workers told me to bring it back and he would take care of everything and he apologized. On Thursday I was greeted By [redacted] the same guy who apologized, asked if I could park my car and place keys in the drop accelerated on the RPMx1000 to 4 after 5 minutes of driving. I called Prescion tune told them I barely made it to work and the car is not fixed. box, he was rushing to pick his son up from daycare but he would take care of everything in the morning. Lights were still on and doors still unlocked. On Friday morning the manager called at 8:48am and told me on Thursday night my car had been vandalized and someone got under the hood and popped the hose loose and all four of my tires were destroyed. He then stated Prescion Tune was not liable. I was told by his staff to leave my car and my car was only there because of a repair they did not fix. Called police to do a report. Manager told me $300 for the tires. Called the corporate office spoke to [redacted] apologized and then stated not liable. Saturday morning manager called to inform me the repair they was supposed fix they couldnt fixitand$330.61fortires .Desired Settlement: They repair I paid for was not done and my car was only back there because of an repair they did not fix. They are liable since his staff told me where to park my car.

Business

Response:

We do apologize for the inconvenience the customer experienced. To the best of our knowledge the problem with the engine performance issue has been corrected. Unfortunately, because she arrived at our location after closing there will be nothing more that we can do for her tires. The manager was on his way out, already late picking up his children from their daycare center. As it states on our "early bird" drop off envelopes, we are not responsible for any damages to the vehicles that are dropped off during non work hours. There is also a spot on the envelope for the customer to sign stating they do understand that and her envelope was signed. Had she arrived when the store was still open, we would have pulled car inside for safe keeping. We did assist her with new tires by selling her a new set for $5.00 per tire over cost. We do apologize and we do sympathize with the customer but at this time, there is nothing further that we can do.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Review: [redacted]I am rejecting this response because:The problem with the engine was not corrected. I was told on Saturday morning by management they could not fix a my car and the money I had already paid would go towards tires. I did not sign any envelope.

Regards,[redacted]

Review: I went into Precision with two issues my air conditioner not working as well as needing an inspection. I was advised the air conditioner could be fixed however the car could not be inspected due to the check engine light being on. I was charged $67 to first fix the air conditioner. Took the car back on a Friday to get the check engine light repaired to get the inspection. I advised one of the Manager on duty that we have had issues in the past with the engine light coming on after it has been repaired. I picked the car up and was assured the car was good to go. Drove it for a week and the light comes on again, at which time they advised me that it would be another $200 to fix the car.Another $200 when I was assured when I picked it up it was good to go. Also, the main reason I brought the car in was to be inspected. I am still months into getting the car inspected for repairs that should have been completed as well as the inspection done.Desired Settlement: I want a refund on my money or they take the car and do the repairs to it as should have been done in the first place to get the car inspected.