Princeton Audio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not feel obligated by 30-days return policy since Princeton Audio apparently do not respect their own warranty policiesIt's been already more than three months since I contact Princeton Audio for the first time about issues with their productRecently I've been ignored, they do not respond to my emails (my emails from February 17th and another from February without any answer from Princeton Audio)I was desperate so I created Facebook account to try to contact with Princeton AudioI received one respond from business ownerWhen I responded they simply deleted whole conversation That is a strong signal that Princeton Audio do not take care about their customersAs every business they must respect customer rightsNo matter if you are moving to different location, restructure your business or going for three months vacationAgain - I demand full refund for defective productI waste enough time trying to resolve this problemI don't want to waste more in the future Regards, [redacted]

We have repeatedly tried to ensure that Piotr’s warranty was taken care of and have been in contact with him many times. We simply need him to ship the product back so that we can fix any issue he may be having. I would have liked to speak with him directly on this, however, he’s communicated with me that he’s English is not good, and he’d prefer to be contacted by email and not by phone. Again, we are happy to fix any issues he may be having but simply need him to send the product back, so our team can look at it and fix anything that may not be working properly. If you have any suggestions on how I can communicate better with Piotr on this, I’m open to suggestions. I believe he may be using this to try and get a refund after using the product for a long period of time as we have a 30-day return policy and he may be believe that this is a way around that. I have our last few email trails at the bottom of this email, so you can see I’m making a good faith effort at ensuring that our small company has excellent customer service. Respectfully, *** [redacted] Director of Customer ServicePrinceton Audiop: [redacted] w: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is not true Princeton Audio "repeatedly tried to ensure that Piotr's warranty was taken care of..." and it doesn't matter what Beth believe in or not in this caseWhat does matter are factsAnd facts are:- Dec 22, - I contact Princeton Audio about speaker issueI received (automatic?) confirmation from [email protected] - Dec 26, - I received email from Beth Pelland with few questionsI respond same day with answers. - Jan 03, - I sent another email asking what is statusTwo days later (January, 5th) Beth respond that my email was forwarded to technical team and they will be in touch the next week (Jan, 8-14)- Jan 30, - I sent another email asking what is statusBeth respond saying her colleague Andrew who was (!) technical experts told her he had reached out with meThis never happensShe also inform me that her husband and "the architect of entire product line is out of the town" and he will contact me when he returnsThis never happens neither.- Feb 1, - I received email from Beth where she says they will send me prepaid mailing label next week to send my speaker back to themI respond to her email and thank her for that.- Feb 17, - I sent another email to Princeton-Audio asking for refund since they do not keep they promises and do not will fulfill warrantyNo answer from Princeton Audio- Feb 26, - I sent another email to Princeton-Audio asking what is status of my requestNo answer from Princeton Audio.In the meantime - because I did not hear from Princeton-Audio for almost a month - I (unwillingly) setup account on Facebook to desperate try to contact with them thereI write message, Mike Pelland (owner of Princeton- Audio) respondAnd when I respond to him he deleted whole conversation from Facebook.- March 30, - I received email from Beth Pelland - after I go to Revdex.com, Illinois State Attorney and Wisconsin Department of Agriculture, Trade and Consumer Protection. Those are fact.Also, Beth Pelland never asked me for my phone number to "speak with him directly"The only language problem I had was when I tried to describe how speaker doesn't play music wellThis is why I provide two short recordingsAnyone who listen to those recordings can hear what is wrong with speakerI work for company with employees and everyone there speak englishI communicate with them on daily basis without problems with understanding and being understandA little bit of good will is enoughEnglish is my third language and I still learn it.Beth Pelland was lying to me every time she respond to my emails and promise someone will contact with me "next week"I will be more than happy to send my speaker to Princeton-Audio and get it fixed in January right after I report issue with speakerThe only reason I want to return speaker now is fact that I do not willing to waste my time in the future if something happen to speaker againI highly value my timePrinceton-Audio do not obey their own rules, do not respect their customers and I do not want to be part of this as customer.Regards,*** ***

I am in receipt of your letter notifying us of Piootr Stukin’s complaint. We are a small family owned business in rural Wisconsin and we stand behind our products and I’ve requested to have Piotr send his speaker back and we will happily fix it for him. Since we have a 30-day return
policy, he obviously does not qualify for a refund, but we are happy to fix any issue he has. I have emailed to communicate this information with him as well. Please let me know if I need to have any additional follow up with you. Respectfully, ***

We have repeatedly tried to ensure that Piotr’s warranty was taken care of and have been in contact with him many times.  We simply need him to ship the product back so that we can fix any issue he may be having.  I would have liked to speak with him directly on this, however, he’s communicated with me that he’s English is not good, and he’d prefer to be contacted by email and not by phone.    Again, we are happy to fix any issues he may be having but simply need him to send the product back, so our team can look at it and fix anything that may not be working properly. If you have any suggestions on how I can communicate better with Piotr on this, I’m open to suggestions.  I believe he may be using this to try and get a refund after using the product for a long period of time as we have a 30-day return policy and he may be believe that this is a way around that.  I have our last few email trails at the bottom of this email, so you can see I’m making a good faith effort at ensuring that our small company has excellent customer service. Respectfully, [redacted]
Director of Customer ServicePrinceton Audiop:[redacted]
w:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not feel obligated by 30-days return policy since Princeton Audio apparently do not respect their own warranty policies. It's been already more than three months since I contact Princeton Audio for the first time about issues with their product. Recently I've been ignored, they do not respond to my emails (my emails from February 17th and another from February 26 without any answer from Princeton Audio). I was desperate so I created Facebook account to try to contact with Princeton Audio. I received one respond from business owner. When I responded they simply deleted whole conversation.
That is a strong signal that Princeton Audio do not take care about their customers. As every business they must respect customer rights. No matter if you are moving to different location, restructure your business or going for three months vacation. Again - I demand full refund for defective product. I waste enough time trying to resolve this problem. I don't want to waste more in the future.
Regards,
[redacted]

As my husband [redacted] and I own Princeton Audio I wanted to personally reach out to you today concerning [redacted].  He has placed 2 orders to date with Princeton Audio: S:One Cherry Stereo Set – this order has been shipped to him and we are hoping he is enjoying his hand-crafted,...

award winning, gorgeous speakers.  [redacted] also Preordered a woofer for $324.99.  As the woofer isn’t completed this order has not been shipped yet.  It is on our company calendar to have an update out at the end of the week on this.  To my knowledge [redacted] hasn’t requested a refund to date with Princeton Audio.  We are a small family owned company and are working on getting our updates out to our customers in a timely fashion.  I will email him today (and will copy you) and ask if the refund is what his desire is as when the S:Woofer is finished the MSRP will be approximately $1000.00.  I will see if he’d like to continue to wait or if he would like to request the refund. Please let me know if there is anything in addition you need from me.  Respectfully, [redacted]