In response to this complaint [redacted] did purchase one of our Mattresses [redacted] and a friend visited one of our displaysThey tried different mattress typesA few things that was stated in her complaint are accurate, several statements seem to be false, I realize when making a complaint it's easier to bend the truth than to explain as it truly happenedYes, she bought a mattress, and yes [redacted] feels it's to firmIt clearly states on our order that all sales are not subject to cancellation past the 3rd business day for full refundWe do offer a month comfort guarantee which offers any customer the option to exchange the mattress for a different firmness up to six months and the customer may exercise this option one timeI don't like when my customers express that they are unhappyMy Revdex.com record supports thatHowever for resolution to be met both sides must operate and conduct themselves within the contract we agreed, but more importantly to be reasonableI will stand behind my offer which I previously gave [redacted] and her friend to exchange and build them a softer mattress, but to ask me to go to all the expenses I have incurred to make and deliver these sales to just merely take the loss and send my truck out to Connecticut from Massachusetts to retrieve a used mattress and issue a full refund I believe to be unreasonableI am very disappointed in [redacted] tactic to say she was pressuredWhen [redacted] 1st explained to me that she was considering not getting the mattress, she said she would love to have it, but parting with that money all at once was gonna be a challenge, I offered her a interest free payment plan only to be helpful, and of course to save a failing saleOn that day I agreed to give her to the end of the event we were at to decide either way [redacted] and her friend came back to my display a couple more times, tried the beds, and on the last day made the decision to go forward with the purchaseI hardly call that high pressureBut, again I get itTell the best story you canI will stand behind my offer to shoot for satisfaction, but won't be taken advantage of as a small business owner Thank you [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not lied about anything or stretched the truth in any mannerThe return policy was stated on their delivery receipt then was scratched out and hand written no returnsWhen we spoke with [redacted] at the show there was never any discussion in returns but all he did was pressure us into buying this bed! If I knew that there was absolutely no return policy I would have never ever agreed to purchase the bed in the bed in the first placeAll I have ever asked was to take the bed back and give me my money backEvery bed company out there accept returns! As far as me being sincere I was trying to be patient and polite about this whole thingI don't like being taken advantage of and I feel that American Sleep Therapy has taken advantage of us by Not giving us the customer service he claimed he has given to us, we have never received the warranty or paperwork he claimed he would send us, he has not upheld his end of the deal that we would love our bedI had discussed with [redacted] and the factory about getting a firmer mattress due to me being 6"4" pounds and that the mattress was too soft to begin with and yes at that time my wife's side had not started to break downSince then my wife's side of the bed has started to break down as well and develop a hole where the mattress has stared to break downThat's when we decided to take the bed down and use our old bed I Finally received a call from the factory on Friday around 3:pm and spoke with a woman that wanted to let me know they were sending me a new mattress on Monday or Tuesday and that they were sending me the same exact mattress as before and that it would eventually start doing the same thing after a few monthsShe told me that [redacted] told them that he didn't care what the customer wanted and to send me the same exact mattress that I Already hadI sad why would I want to have the same mattress sent to me that I already had if it was going to do the same thing a few months down the roadI said I was going to call [redacted] the second I got off the phone with her and she begged me not to call him because if I did he would then turn around and call them and be nasty and rude to them and that this happens all the time when a customer has a complaint with their mattressI said how many complaints do you have and she said they have complaints all the time and that after the initial sale [redacted] and the American Sleep Therapy does not have anything to do with the customers and the factory has to deal with their unhappy and mad customersShe again asked me to please not to call [redacted] and to let her talk to her superiors first and try to do something before I called [redacted] because she didn't want [redacted] calling them and giving them a hard timeSo I agreed, and received a call back about min later from the factory and again she apologized for the delay and that they had to special order the fabric for my mattress and that her superiors had talked with [redacted] and Agreed to upgrade my mattress and that it would not be delivered until Thursday or Friday and that it would have to be a drop package, meaning they would just take it off the truck and leave it! I said OK as long as they leave it in the garageI would like nothing more that to have American Sleep Therapy show up and give me my money back and take their bed with them! Regards, [redacted] ***
In response to this complaint [redacted] did purchase one of our Mattresses [redacted] and a friend visited one of our displaysThey tried different mattress typesA few things that was stated in her complaint are accurate, several statements seem to be false, I realize when making a complaint it's easier to bend the truth than to explain as it truly happenedYes, she bought a mattress, and yes [redacted] feels it's to firmIt clearly states on our order that all sales are not subject to cancellation past the 3rd business day for full refundWe do offer a month comfort guarantee which offers any customer the option to exchange the mattress for a different firmness up to six months and the customer may exercise this option one timeI don't like when my customers express that they are unhappyMy Revdex.com record supports thatHowever for resolution to be met both sides must operate and conduct themselves within the contract we agreed, but more importantly to be reasonableI will stand behind my offer which I previously gave [redacted] and her friend to exchange and build them a softer mattress, but to ask me to go to all the expenses I have incurred to make and deliver these sales to just merely take the loss and send my truck out to Connecticut from Massachusetts to retrieve a used mattress and issue a full refund I believe to be unreasonableI am very disappointed in [redacted] tactic to say she was pressuredWhen [redacted] 1st explained to me that she was considering not getting the mattress, she said she would love to have it, but parting with that money all at once was gonna be a challenge, I offered her a interest free payment plan only to be helpful, and of course to save a failing saleOn that day I agreed to give her to the end of the event we were at to decide either way [redacted] and her friend came back to my display a couple more times, tried the beds, and on the last day made the decision to go forward with the purchaseI hardly call that high pressureBut, again I get itTell the best story you canI will stand behind my offer to shoot for satisfaction, but won't be taken advantage of as a small business owner Thank you [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not lied about anything or stretched the truth in any mannerThe return policy was stated on their delivery receipt then was scratched out and hand written no returnsWhen we spoke with [redacted] at the show there was never any discussion in returns but all he did was pressure us into buying this bed! If I knew that there was absolutely no return policy I would have never ever agreed to purchase the bed in the bed in the first placeAll I have ever asked was to take the bed back and give me my money backEvery bed company out there accept returns! As far as me being sincere I was trying to be patient and polite about this whole thingI don't like being taken advantage of and I feel that American Sleep Therapy has taken advantage of us by Not giving us the customer service he claimed he has given to us, we have never received the warranty or paperwork he claimed he would send us, he has not upheld his end of the deal that we would love our bedI had discussed with [redacted] and the factory about getting a firmer mattress due to me being 6"4" pounds and that the mattress was too soft to begin with and yes at that time my wife's side had not started to break downSince then my wife's side of the bed has started to break down as well and develop a hole where the mattress has stared to break downThat's when we decided to take the bed down and use our old bed I Finally received a call from the factory on Friday around 3:pm and spoke with a woman that wanted to let me know they were sending me a new mattress on Monday or Tuesday and that they were sending me the same exact mattress as before and that it would eventually start doing the same thing after a few monthsShe told me that [redacted] told them that he didn't care what the customer wanted and to send me the same exact mattress that I Already hadI sad why would I want to have the same mattress sent to me that I already had if it was going to do the same thing a few months down the roadI said I was going to call [redacted] the second I got off the phone with her and she begged me not to call him because if I did he would then turn around and call them and be nasty and rude to them and that this happens all the time when a customer has a complaint with their mattressI said how many complaints do you have and she said they have complaints all the time and that after the initial sale [redacted] and the American Sleep Therapy does not have anything to do with the customers and the factory has to deal with their unhappy and mad customersShe again asked me to please not to call [redacted] and to let her talk to her superiors first and try to do something before I called [redacted] because she didn't want [redacted] calling them and giving them a hard timeSo I agreed, and received a call back about min later from the factory and again she apologized for the delay and that they had to special order the fabric for my mattress and that her superiors had talked with [redacted] and Agreed to upgrade my mattress and that it would not be delivered until Thursday or Friday and that it would have to be a drop package, meaning they would just take it off the truck and leave it! I said OK as long as they leave it in the garageI would like nothing more that to have American Sleep Therapy show up and give me my money back and take their bed with them! Regards, [redacted] ***