Professional Automobile Exchange

Thank you for your letter dated Jan 11th 2017.As you already know, there are always two sides to a storyThe buyer has conveniently left out several important facts to the complaint.Before addressing the facts, let the record reflect the following, 1- No one at this company has been Stringing the buyer along as he has stated 2- We have been in constant communication with the buyer to help him reach a resolution(see emails) We even sent our specialist out to confirm said issueNo one pulled a "fast one" on the buyer as he has expressedThere is an issue that arose how, when and why is yet to be determined as the buyer's experts at [redacted] Greenwich and our [redacted] specialist, who is [redacted] factory trained, both agree until the motor is opened up and the internals are looked at, it is impossible to factual say what occurred4- The last conversation with the buyer we were in agreement on working to find a replacement [redacted] and we were going to sell the [redacted] at the auctionWe were then going to bury the losses into [redacted] saleBoth parties thought this would be best outcome on a lousy situationWe also negotiated for buyer a wholesale rate with our Specialist to have the motor rebuiltCost was an estimate of 11k to 13kFacts of the case.1- Buyer agreed to purchase [redacted] from seller in late Oct pending a Pre purchaseinspection from the Franchised dealer [redacted] (**) Seller took car to **.2- Upon [redacted] inspection the only issues found were a faulty tire pressure monitor and the carneeded tiresBuyer and seller consummated the sale on 10-22-Buyer never mentioned to anyone there was a motor noise and only complained approx a few weeks later to the Sales person about excessive Smoke coming from the tailpipe (nothing on motor noise)3- if the selling dealer and the factory [redacted] dealer didn't detect any internal motor noise andthe buyer never asked anybody here or at [redacted] about a concern on a motor noise, then the logical conclusion is the issue must have occurred after the sale There was an additional 570plus miles from sale to inspection at buyer's [redacted] dealership in GreenwichWe do have all correspondence from buyer to confirm he never once complained of a motor noiseThere is nothing that we knew or could have known was wrongThere were and are no check engine lights on or any noises that would lead us or the franchised dealer to Suspect an issue of this natureOur specialist's assumption is a piston ring or piston broke but until the internals of the motors are inspected, its all Speculation.4- This is an unfortunate and unforeseeable incident that has occurred after vehicle left hereThe buyer had a Pre purchase inspection done at the Franchised [redacted] dealer and signed an bill of saleWe feel horrible for the client and have worked hard to come up with a workable solution so as not only help out the buyer but also to maintain our outstanding reputation in the business5- The buyer has promised legal action so at this time, we are advised by our legal counsel to ceasecommunication with the buyerWe appreciate your attempt to mediate this complaint however; we offered the buyer two workable solutions that he first agreed to then changed his mind (see#on first paragraph)At this point, we are still willing to offer the buyer the options outlined in #of first paragraphWe are confident that there is nothing we knew or could have known was about to go wrong with this carWe just don't do business that way!!Mike H***ProfA? Mike H***www.pro-auto.com

03-20-17Dear, [redacted] .I am in receipt of additional the additional concerns letter reopening said claimPlease note at this time, we have already answered the original dispute and see nothing new presentedWe have had all the conversation and at this point will reserve any responses in a court of law, I also understand from out telephone conversation today, that Revdex.com also agrees and I will be receiving a letter stating case is now closed.Thank you for your letter and diligence in attempting to mediate said claim