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This client was on pick up status for her checks until 10/10/On that date she requested to be switched to mail statusAll changes between pick up and mail take weeks for the computer system to reflect the change, meaning there would be checks still for pick up and the third week would start to be mailed.This client's weekly checks are mailed on Fridays for Monday receiptOnce that mail leaves our office on Friday, is is solely up to the post office as to when it gets deliveredThis mail schedule is strictly adhered toIn the event of a holiday on which the office is closed, the checks are mailed the prior business day.In general, checks are mailed the same day as they are datedWithout knowing a specific check in question, it is difficult to assume otherwise.When a request is submitted, the client is informed to check back on the status of that request the following business dayRequests for extra funds are not guaranteed, they must be submitted for approvalNot every request will be approved.All clients are given a general guidelines handout when they do the application processThis explains the basic operationsCopies are available at the front counter if needed[redacted] always allows the clients the right to find another payee more suitable for them

This client was on pick up status for her checks until 10/10/14. On that date she requested to be switched to mail status. All changes between pick up and mail take 2 weeks for the computer system to reflect the change, meaning there would be 2 checks still for pick up and the third week would start...

to be mailed.This client's weekly checks are mailed on Fridays for Monday receipt. Once that mail leaves our office on Friday, is is solely up to the post office as to when it gets delivered. This mail schedule is strictly adhered to. In the event of a holiday on which the office is closed, the checks are mailed the prior business day.In general, checks are mailed the same day as they are dated. Without knowing a specific check in question, it is difficult to assume otherwise.When a request is submitted, the client is informed to check back on the status of that request the following business day. Requests for extra funds are not guaranteed, they must be submitted for approval. Not every request will be approved.All clients are given a general guidelines handout when they do the application process. This explains the basic operations. Copies are available at the front counter if needed.[redacted] always allows the clients the right to find another payee more suitable for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed
I understand what they are saying, however, they continue to blame the post office. I have the 2 envelopes that were postmarked November 9, 2014 and that had checks in them dated towards the end of October and the beginning of November. I was told these checks had been mailed when they clearly were not. I just want them to take responsibility for their lies and the fact that they messed with my money. Thank you.
  
Regards,
 
[redacted]

Those two checks were the two in the previous response that would have remained in the office as pick up before the switch to mail was complete. They should have been picked up but I can only assume the client asked an employee to mail them. That being the case, obviously the dates would be different.Our policies and practices stand. Weekly checks will be mailed as per the schedule and requests are mailed the same day that they are approved. Once the mail leaves our hands, we are no longer in control of it.

This client was on pick up status for her checks until 10/10/14. On that date she requested to be switched to mail status. All changes between pick up and mail take 2 weeks for the computer system to reflect the change, meaning there would be 2 checks still for pick up and the third week would start...

to be mailed.This client's weekly checks are mailed on Fridays for Monday receipt. Once that mail leaves our office on Friday, is is solely up to the post office as to when it gets delivered. This mail schedule is strictly adhered to. In the event of a holiday on which the office is closed, the checks are mailed the prior business day.In general, checks are mailed the same day as they are dated. Without knowing a specific check in question, it is difficult to assume otherwise.When a request is submitted, the client is informed to check back on the status of that request the following business day. Requests for extra funds are not guaranteed, they must be submitted for approval. Not every request will be approved.All clients are given a general guidelines handout when they do the application process. This explains the basic operations. Copies are available at the front counter if needed.[redacted] always allows the clients the right to find another payee more suitable for them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed
I understand what they are saying, however, they continue to blame the post office. I have the 2 envelopes that were postmarked November 9, 2014 and that had checks in them dated towards the end of October and the beginning of November. I was told these checks had been mailed when they clearly were not. I just want them to take responsibility for their lies and the fact that they messed with my money. Thank you.
  

Regards,