PSEG Long Island

A [redacted] met with [redacted] today He was advised that we will be designing the mid-span tap requested Electric service will complete the connection change by tomorrow The planner advised [redacted] of this schedule and this issue should be resolved by tomorrow

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I want, in writing, an explanation and proof, justifying pseg calling my home and subsequently 1) telling me my electric is being shut off because I terminated an agreement and 2) a letter I received Friday, February *, stating the same and demanding the balance paid in full immediately MIn order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved We will keep our appointment at the residence in June further gain an explanation to the problem.My thanks to the Revdex.com and to the customer service department at *** Sincerely, [redacted]

Regarding Revdex.com Complaint ID [redacted] , [redacted] , we have left several phone messages for him and he for us but we have not been successful in making contact We sent him the attached no contact letter on July *** Please be advised that we wanted to speak to him so that we could discuss a settlement amount with him It would be in the interest of good customer relations Please advise what our next steps should be as we want to resolve this matter and close this out as quickly as possible Thank youFrancine D***SrSupervisorCustomer Relations [redacted] ***

After numerous tries trying to reach the customer a no contact letter has been mailed to him giving him a direct line line to call if he wants to discuss his issue with [redacted]

[redacted] on my staff spoke to [redacted] ( [redacted] ) this morning [redacted] is aware that the bill has been put in her name as of 9/*/and is satisfied with those results She stated that this was new construction and she believes the landlord may not have done the correct paperwork originally [redacted]

#000000;">I just spoke to [redacted] We discussed her balanced billing and the fluctuations earlier in the year Currently, we’ve held her balanced billing amount at a level acceptable to her I gave her my direct number here to call with any questions in November when her balanced billing reconciles again [redacted]

A PSCustomer Relations Representative called [redacted] to advise her of the status of her refund checkThe customer was advised that the refund check will be mailed on PSapologized for the delay and [redacted] was not happy with this answer and ended the call

Dear [redacted] , I am following up on a complaint you recently filed with the Revdex.com regarding the inability to make web payments I researched this matter and have been advised that your account was cleared to resume web payment as of May **, I apologize for any inconvenience you may have experienced If you choose to make your next payment via the web and have any difficulties, please contact me directly by either e-mail or telephone so that I may personally assist you Thank you [redacted]

Tried multiple times to reach customer by phone without successShe left a voicemail on my direct line that she wanted no further phone contact only written responsesI sent a no contact letter advising she has an active $agreement and a summary of how agreement had broken [redacted] *** ###-###-####

We have been in contact with [redacted] and are working to resolve this

PSEG was there on 5/*/and made all necessary repairsAt that time the customer was also advised he needed to get an electrician to make repairs on his own equipment

Very poor customer serviceHaven't had any power to my apt for a week, and when they said someone would be out to restore power I was never contacted that they were here (if they came at all)This adds another day without electricity for my food to spoil and another day I'll have to miss work to stay home and wait for a technician

PSCustomer Relations has called the customer and left a callback numberWhen the customer returns our call, we will address his billing issuePSis gathering the customers meter reading and billing history to review for accuracyAdditionally the customer will be offered the opportunity for a high bill field investigationA letter will be mailed to the customer that we were unable to reach him by telephone

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

PSEG LI contacted her and attempted to explain the situation but we were not able to satisfy her If she wishes she can contact the Department of Public Service to file a complaint with them#1f497d;">

I spoke to [redacted] *arlier today regarding her complaint of billing higher than normal I advised her that her meter was tested on 5/*/at 99.5% accuracy, within the parameters prescribed by the NYS Deptof Public Service She had previously requested a high bill investigation, which was unable to be scheduled due to no contact with the customer Therefore, I sent the request over again today to have someone contact her and schedule the high bill investigation, which at a minimum, will help her understand the appliances and consumption she’s seeing in her home She was satisfied with this plan Update - [redacted] has been contacted and the high bill investigation is scheduled for Monday, July *** [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not know if this complaint is resolved until after a Field Investigation and a Meter Investigation is done My main concern is with the meter investigation to ensure it is functioning properly and being read accurately or even being read at all Maybe someone else is tapping into it or maybe it needs to be replaced I want to be present when the meter investigation is done I left a message on Monday morning for [redacted] to confirm if the meter investigation will be done on the same date as the field investigation and have not received a return phone call as of today, Wednesday I want to be present when the investigation/reading of the meter is done In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]

PSEG Long Island Customer Service Representative [redacted] has spoken to [redacted] several times in an effort to resolve his complaint about not being able to pay his bills on line [redacted] was advised that the resolution to this problem is for him to enable Javascript on his computer She does not believe he wishes to do this and therefore, while a solution has been offered, unfortunately, we were not able to satisfy [redacted] at this time Please let me know if any additional information is required Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At no time was an account reopened I closed the account before I went back to Florida and it was left at thatI will be taking legal actions if this is not removed because obviously the account was falsely createdI did not authorize it to be reopened or create a new account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]