PTL Automotive Services, Inc.

Thank you for the ability to respondYes *** bought a Dodge Ram from our dealershipWe sold the vehicle AS IS but with a 90-day service contract from Cars Protection PlusWe did put in a new set of Solenoids in the transmission as it appeared that those would solve the problemWhen the
truck was taken to the other mechanic, that mechanic spoke with the warranty companyI do not know what was said but the result was that it voided the warranty on this particular truck for that issueWe have offered to install another transmission in the truck with the customer paying for the transmission and we cover the labor costThe truck is at our dealership and we are waiting to hear from the customer. Regards,Steve ***

I am rejecting this response because:I'm mot understanding where the "As is" is coming fromMy paperwork clearly states "dealer warranty" days on transmission and warranty. Also it's been over months since I purchased the vehicle and he cannot provide a titleI have went through temp tags and cannot legally drive the vehicle since I cannot register it due to no title. There was never any talk about a third party warranty companyHe had me sign that paper when I took the truck to dodge and back dated it to the 20th and said they made a mistakeI no reason not to believe himThere is nowhere on any of my paper work that says as isIt does however clearly say DEALER WARRANTY days on transmission and engine

Not having received response to date, called PTL Auto -- spoke to Monica.Monica indicates that Ms *** paid $of a $1,down payment on the vehicle, and was told that PTL would order the part in question for her once she paid the remaining $300.She says Ms *** reassured PTL a number of
times that she would pay this remaining $but did not, ultimately sending a letter indicating she would order the part herself.Ms *** advised PTL that it would cost her $to order the partAt this point, PTL decided that since Ms *** would be paying for the part herself, they would credit that expense toward the remaining $she owed on her down payment -- essentially, wiping out the outstanding balance.Monica says that because the part actually cost Ms *** $(vs an 'even' $300), she mailed Ms *** a check for the $difference late last week (9/28)

Hello, Let me start by saying we do not have the capability to block any emails from our business account As we have stated to the customer several times, he purchased this vehicle as is, no warranty He was offered the extended warranty for $but said he didn't need it
He called and inspected this truck before he purchased it, and then came back the following week with his motorcycle, and our guys loaded it in the bed of this truck and the customer drove it home to Wisconsin, some several hours away As I have not heard from this customer in months, I was unaware of the issues he has been having I do not know what happened to this vehicle between then and now, but he has not brought it back in for us to look at it at all when I tried to explain to him that he could have inspected all these issues prior to purchasing it, he stated he was in a hurry that day, so he didn't have time to inspect the vehicle prior to purchase This vehicle is almost years oldIt is going to have issues I am unaware of a plexiglass window Because of the low mileage on this truck, I am doubting the vehicle has the issues the customer is stating He did purchase it with no warranty, therefore, without him giving me the opportunity to look at it before he visited his mechanic, I cannot help him further We have a full service garage here, I could have charged his air for free Looks like he spent $350? I can't make out his complaint very well

I am rejecting this response because:I'm mot understanding where the "As is" is coming fromMy paperwork clearly states "dealer warranty" days on transmission and warranty. Also it's been over months since I purchased the vehicle and he cannot provide a titleI have went through temp tags and cannot legally drive the vehicle since I cannot register it due to no title. There was never any talk about a third party warranty companyHe had me sign that paper when I took the truck to dodge and back dated it to the 20th and said they made a mistakeI no reason not to believe himThere is nowhere on any of my paper work that says as isIt does however clearly say DEALER WARRANTY days on transmission and engine

Received call from Monica at PTL, providing business' perspective on issue.Monica indicates that Mr *** does have a service contract with his vehicle, and that he can have any necessary repair work done at any certified mechanic (i.e., not just at PTL), as outlined by the terms of the service
contract.She says the warranty / service contract information was e-mailed to Mr *** on 6/28/17, and again most recently on 8/8/(Verified that e-mail used by PTL to send this was the same one submitted when filing Revdex.com complaint.)

Hello, Let me start by saying we do not have the capability to block any emails from our business account As we have stated to the customer several times, he purchased this vehicle as is, no warranty He was offered the extended warranty for $but said he didn't need it
He called and inspected this truck before he purchased it, and then came back the following week with his motorcycle, and our guys loaded it in the bed of this truck and the customer drove it home to Wisconsin, some several hours away As I have not heard from this customer in months, I was unaware of the issues he has been having I do not know what happened to this vehicle between then and now, but he has not brought it back in for us to look at it at all when I tried to explain to him that he could have inspected all these issues prior to purchasing it, he stated he was in a hurry that day, so he didn't have time to inspect the vehicle prior to purchase This vehicle is almost years oldIt is going to have issues I am unaware of a plexiglass window Because of the low mileage on this truck, I am doubting the vehicle has the issues the customer is stating He did purchase it with no warranty, therefore, without him giving me the opportunity to look at it before he visited his mechanic, I cannot help him further We have a full service garage here, I could have charged his air for free Looks like he spent $350? I can't make out his complaint very well.

I am rejecting this response because: you refused to answer my callsOr even talk to me about the matterSo how could I have even known that you would have fixed itYou refused to talk to meI would assume that you have caller id and wrote my number down and told everyone not to answer my callsOr return my callsHad you of returned my calls we may not have even ended up in this situationYou very well could have had another satisfied customerBut instead because of your bad business practices you have an extremely unsatisfied customerAnd I find it extremely hard to believe that you would have fixed it that cheapI called every mechanic shop I could think of and most of them told me they wouldn't even touch itThe ones that would do it were almost as much as what ford wantedAnd they would have used lower quality partsLike dorman or something similar like the Oreilly's house brand or worseYou never would have fixed itYou were just hoping this would all go away so you could forget about itBut it's not gonna go awayI will not give upYou know you sold me a vehicle with problems

Thank you for the ability to respondYes *** bought a Dodge Ram from our dealershipWe sold the vehicle AS IS but with a 90-day service contract from Cars Protection PlusWe did put in a new set of Solenoids in the transmission as it appeared that those would solve the problemWhen the
truck was taken to the other mechanic, that mechanic spoke with the warranty companyI do not know what was said but the result was that it voided the warranty on this particular truck for that issueWe have offered to install another transmission in the truck with the customer paying for the transmission and we cover the labor costThe truck is at our dealership and we are waiting to hear from the customer. Regards,Steve ***

Final Consumer Response /* (2000, 9, 2016/01/11) */
PTL fixed the issues with the truck at no chargeThe complaint has been resolved

I am rejecting this response because: you refused to answer my callsOr even talk to me about the matterSo how could I have even known that you would have fixed itYou refused to talk to meI would assume that you have caller id and wrote my number down and told everyone not to answer my callsOr return my callsHad you of returned my calls we may not have even ended up in this situationYou very well could have had another satisfied customerBut instead because of your bad business practices you have an extremely unsatisfied customerAnd I find it extremely hard to believe that you would have fixed it that cheapI called every mechanic shop I could think of and most of them told me they wouldn't even touch itThe ones that would do it were almost as much as what ford wantedAnd they would have used lower quality partsLike dorman or something similar like the Oreilly's house brand or worseYou never would have fixed itYou were just hoping this would all go away so you could forget about itBut it's not gonna go awayI will not give upYou know you sold me a vehicle with problems.

Not having received response to date, called PTL Auto -- spoke to Monica.Monica indicates that Ms *** paid $of a $1,down payment on the vehicle, and was told that PTL would order the part in question for her once she paid the remaining $300.She says Ms *** reassured PTL a number of
times that she would pay this remaining $but did not, ultimately sending a letter indicating she would order the part herself.Ms *** advised PTL that it would cost her $to order the partAt this point, PTL decided that since Ms *** would be paying for the part herself, they would credit that expense toward the remaining $she owed on her down payment -- essentially, wiping out the outstanding balance.Monica says that because the part actually cost Ms *** $(vs an 'even' $300), she mailed Ms *** a check for the $difference late last week (9/28)

Final Consumer Response /* (2000, 9, 2016/01/11) */
PTL fixed the issues with the truck at no chargeThe complaint has been resolved

Received call back from Monica at PTL Auto, providing 'follow-up' response for business.Monica reiterates that Mr ***'s was voided for complete coverage of the reported transmission issue, but that PTL has presented Mr *** with several different options in good faith -- says dealer offered him two different transmission options, where PTL would absorb the cost of labor in both instances, and would warranty the transmission and labor for a period of time afterward.She says PTL still has the truck as of today (7/26), and is simply waiting to hear back from Mr *** as to whether he wishes to take advantage of either of the options presented to him.As to the title issue, Monica confirms that there were some initial problems securing a title for the truck from the auto auction, but PTL now has Mr ***'s titleAgain, she says Mr *** can contact her / PTL anytime to make arrangements to get the title, and to let them know how he'd like to proceed with repairs

I do not pay for other shops repairsHowever, as I have stated, my shop will do the repair for $plus parts at no markupThis would add up to about $1,total which is a thousand dollars less than you are being quotedWe have done this repair on Fords many times so we are very confident in
this type of repairPlease feel free to call with Steve *** at ###-###-#### if you have further questions.?

Received call back from Monica at PTL Auto, providing 'follow-up' response for business.Monica reiterates that Mr [redacted]'s was voided for complete coverage of the reported transmission issue, but that PTL has presented Mr [redacted] with several different options in good faith -- says dealer offered him two different transmission options, where PTL would absorb the cost of labor in both instances, and would warranty the transmission and labor for a period of time afterward.She says PTL still has the truck as of today (7/26), and is simply waiting to hear back from Mr [redacted] as to whether he wishes to take advantage of either of the options presented to him.As to the title issue, Monica confirms that there were some initial problems securing a title for the truck from the auto auction, but PTL now has Mr [redacted]'s title. Again, she says Mr [redacted] can contact her / PTL anytime to make arrangements to get the title, and to let them know how he'd like to proceed with repairs.

Received call from Monica at PTL, providing business' perspective on issue.Monica indicates that Mr [redacted] does have a service contract with his vehicle, and that he can have any necessary repair work done at any certified mechanic (i.e., not just at PTL), as outlined by the terms of the service...

contract.She says the warranty / service contract information was e-mailed to Mr [redacted] on 6/28/17, and again most recently on 8/8/17. (Verified that e-mail used by PTL to send this was the same one submitted when filing Revdex.com complaint.)

I do not pay for other shops repairs. However, as I have stated, my shop will do the repair for $49.00 plus parts at no markup. This would add up to about $1,300 total which is a thousand dollars less than you are being quoted. We have done this repair on Fords many times so we are very confident in...

this type of repair. Please feel free to call with Steve [redacted] at ###-###-#### if you have further questions.