PV Home PPA 1, LLC

Initial Business Response /* (1000, 7, 2015/11/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX x ***
Contact Email: ***@solarservicehelp.com
We are sorry to hear that Mr*** has had a frustrating experienceWe don't know what contact info he has been using, but
he should feel free to contact the Home Owner Support Team (HOST) at XXX-XXX-XXXX, extension *** or via ***@solarservicehelp.com
Mr*** is able to view his annual production via the Datareadings site, which our records show he has access toIf he is not able to access that site, HOST can help him
Mr*** is correct that the system has been producing more electricity than expectedThe HOST technical team is evaluating the situation to understand whyThe fact that the home was raised onto a higher foundation after Hurricane Sandy may have something to do with itThe technical team expects to finish that analysis shortlyWhen we do, we would be happy to work with Mr*** to reach a resolution of the trcharge that takes into account any circumstances that were beyond his control (such as the storm, if the post-storm raising of the house onto a higher foundation did in fact cause the over-production) and still respects the contract rights of PV Home
Mr*** should feel free to stay in contact via the contact info above
Initial Consumer Rebuttal /* (3000, 14, 2015/12/02) */
Hello,
Although they sent someone to look at our panels, PV Home has not contacted us directly
It has come to our attention that PV Home placed a lien on our home from our dispute that they said was resolvedThis lien is preventing us from refinancing our homeAdditionally, no one from PV Home would answer any phone calls from my Title Agency trying to find out information about the lienBelow you'll find the email of this company stating that it was resolved
Frustrated,
*** *** and *** ***
*** *** Drive
*** ** XXXXX
Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
*** ** (Solar Service Help)
Jan XX XX:XX
Hello ***,
The tru up billing of $was a result of power generation prior to the damage from Hurricane Sandy back in October
As a courtesy, I have gone ahead a credit you the following in good faith:
$108.72, $( ACH return fee), $residual balance and the last month check fee of $for a total of $If you have any questions feel free to contact meI left you a voice mail with my direct desk line
thank you and apologies for any inconvenience
*** ***
Customer Operations Manager