Q Home Services Inc

Review: I bought a pool from BPI the installation of the pool was done by a contractor of BPI the bottom of the pool has many craters as much as 4 inches deep as if it was not properly prepared by laying sand and stamping the ground. I believe that the liner will tear. I called the company shortly after buying to complain about the installation and they would not do anything about it.Desired Settlement: I would like this fixed with no cost to me. They would need to tear out the liner and prepare the ground for a new liner and include adding the water.

Business

Response:

As per our conversation this letter represents written certification that B.P.I. will rebase your pool any time in season for $275.00. The pool will have to be drained and a two week notice from you for scheduling purposes would be appreciated.

Review: I was charged over $1,000.00 for excavating that was not done. This company was notified that I wanted to cancel the contract (within the 3 day timeline), due to this overcharge, yet they never responded.Desired Settlement: Either refund the money that I was charged for work that was not done or remove the pool, as I stated in the cancellation letter.

Business

Response:

Customer purchased an 21’ round-52” above ground swimming poolfor $2725.00