To whom it may concern, Customer # [redacted] , [redacted] signed a year contract on 07/08/with our companyThe equipment at his location was leased by the previous ownerBecause Mr [redacted] signed a contract with us, we allowed the leased security system to remain in the houseHis contract included monitoring for the burglar and fire system On 11/14/2014, Mr [redacted] no longer wanted to retain monitoring services for the burglar system and only wanted monitoring for the fire system We then issued a rate reduction on a new year term contract to ensure his new low rate would stay intactBoth contracts are attached In an effort to make sure Mr [redacted] is satisfied with our services, we will allow him to keep the security system at his premise upon him paying the remaining contractual balance of his monitoring / [redacted] Style Definitions */
Hello Revdex.com,As per our earlier conversation, here is my claim of resolution in writingAmerican Alarm System resolved my complaint shortly after it was made I have no further concerns as they have cancelled my monitoring with no additional fees Please let me know if there is anything else that I need to do in order to resolve this case.Your help is greatly appreciated, [redacted]
COMPLAINT RESPONSE: [redacted] *** Mr [redacted] has two locations with usFor his separate location not listed in this complaint, he has a one year termHowever, for the location reference in this case, he signed a year agreement on 04/27/and the contract has an expiration date of 04/27/The customer advised that he paid $in equipment charges however; he paid $in installation services (see attached contract showing term and pricing)The contract signed also shows that the system is leasedThe installation price of $covered our technicians going out and installing the equipmentAt this time, his remaining contract balance is $for the remaining monitoring termIf he chooses to keep the system, he will also be responsible for the equipment cost of $If he would like us to retrieve our equipment, he will only be responsible for $ [redacted] Office Manager
Initial Business Response /* (1000, 9, 2016/06/29) */
Because of the sensitive healthcare- related nature of this complaint we are unable to provide an adequate response without violating HIPAAAt this point the complainant has not spoken with me about this matterIf she would like to speak
with me, *** ***, I would be happy to speak with her to try and work to a resolutionAs the General Manager of an accredited facility we make it our duty to assure our participants are safe and properly cared for in the instance the product and/or staff is at fault
Initial Consumer Rebuttal /* (2000, 11, 2016/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will contact the General Manager, *** ***, and see if we can resolve the issues, since he can't "provide an adequate response without violating HIPAA", although I am the complainant
COMPLAINT RESPONSE:
[redacted]
[redacted]
[redacted] Mr. [redacted] has two locations with us. For his separate location not listed in this complaint, he has a one year term. However, for the location reference in this case, he signed a 2 year agreement on...
04/27/2015 and the contract has an expiration date of 04/27/2017. The customer advised that he paid $700.00 in equipment charges however; he paid $350.00 in installation services (see attached contract showing term and pricing). The contract signed also shows that the system is leased. The installation price of $350.00 covered our technicians going out and installing the equipment. At this time, his remaining contract balance is $337.37 for the remaining monitoring term. If he chooses to keep the system, he will also be responsible for the equipment cost of $875.00. If he would like us to retrieve our equipment, he will only be responsible for $337.37.
[redacted]Office Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and determined that this proposed action would not resolve my complaint. The 5 year term for burglar system is deceitfully hidden in the contract terms and was never discussed with me prior. The amendment from burglar to fire system is noted accordingly on the bottom section of the contract signed 11/4/14. American Alarm also states I signed a contract on 7/8/2013 for a 5 year term, however, have not been furnished a contract copy for such date of agreement. If any of the documents furnished boldly stated this is a 5 year term, I would have not agreed to such term to monitor my smoke alarm. I need American Alarm to void this 5 year term that's been presented to me in a unprofessional & deceitful business practice.
[redacted]
Hello Revdex.com,As per our earlier conversation, here is my claim of resolution in writing. American Alarm System resolved my complaint shortly after it was made. I have no further concerns as they have cancelled my monitoring with no additional fees. Please let me know if there is anything...
else that I need to do in order to resolve this case.Your help is greatly appreciated,
[redacted]
[redacted]
[redacted]
To whom it may concern,
Customer # [redacted], [redacted] signed a year contract
on 07/08/with our companyThe equipment at his location was leased by the
previous ownerBecause Mr[redacted] signed a contract with us, we allowed the
leased security system to
remain in the houseHis contract included monitoring
for the burglar and fire system
On 11/14/2014, Mr[redacted] no longer wanted to retain monitoring
services for the burglar system and only wanted monitoring for the fire system
We then issued a rate reduction on a new year term contract to ensure his new
low rate would stay intactBoth contracts are attached
In an effort to make sure Mr[redacted] is satisfied with our
services, we will allow him to keep the security system at his premise upon him
paying the remaining contractual balance of his monitoring
To whom it may concern, Customer # [redacted] , [redacted] signed a year contract on 07/08/with our companyThe equipment at his location was leased by the previous ownerBecause Mr [redacted] signed a contract with us, we allowed the leased security system to remain in the houseHis contract included monitoring for the burglar and fire system On 11/14/2014, Mr [redacted] no longer wanted to retain monitoring services for the burglar system and only wanted monitoring for the fire system We then issued a rate reduction on a new year term contract to ensure his new low rate would stay intactBoth contracts are attached In an effort to make sure Mr [redacted] is satisfied with our services, we will allow him to keep the security system at his premise upon him paying the remaining contractual balance of his monitoring / [redacted] Style Definitions */
Hello Revdex.com,As per our earlier conversation, here is my claim of resolution in writingAmerican Alarm System resolved my complaint shortly after it was made I have no further concerns as they have cancelled my monitoring with no additional fees Please let me know if there is anything else that I need to do in order to resolve this case.Your help is greatly appreciated, [redacted]
COMPLAINT RESPONSE: [redacted] *** Mr [redacted] has two locations with usFor his separate location not listed in this complaint, he has a one year termHowever, for the location reference in this case, he signed a year agreement on 04/27/and the contract has an expiration date of 04/27/The customer advised that he paid $in equipment charges however; he paid $in installation services (see attached contract showing term and pricing)The contract signed also shows that the system is leasedThe installation price of $covered our technicians going out and installing the equipmentAt this time, his remaining contract balance is $for the remaining monitoring termIf he chooses to keep the system, he will also be responsible for the equipment cost of $If he would like us to retrieve our equipment, he will only be responsible for $ [redacted] Office Manager
Initial Business Response /* (1000, 9, 2016/06/29) */
Because of the sensitive healthcare- related nature of this complaint we are unable to provide an adequate response without violating HIPAAAt this point the complainant has not spoken with me about this matterIf she would like to speak
with me, *** ***, I would be happy to speak with her to try and work to a resolutionAs the General Manager of an accredited facility we make it our duty to assure our participants are safe and properly cared for in the instance the product and/or staff is at fault
Initial Consumer Rebuttal /* (2000, 11, 2016/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will contact the General Manager, *** ***, and see if we can resolve the issues, since he can't "provide an adequate response without violating HIPAA", although I am the complainant
COMPLAINT RESPONSE:
[redacted]
[redacted]
[redacted] Mr. [redacted] has two locations with us. For his separate location not listed in this complaint, he has a one year term. However, for the location reference in this case, he signed a 2 year agreement on...
04/27/2015 and the contract has an expiration date of 04/27/2017. The customer advised that he paid $700.00 in equipment charges however; he paid $350.00 in installation services (see attached contract showing term and pricing). The contract signed also shows that the system is leased. The installation price of $350.00 covered our technicians going out and installing the equipment. At this time, his remaining contract balance is $337.37 for the remaining monitoring term. If he chooses to keep the system, he will also be responsible for the equipment cost of $875.00. If he would like us to retrieve our equipment, he will only be responsible for $337.37.
[redacted]Office Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and determined that this proposed action would not resolve my complaint. The 5 year term for burglar system is deceitfully hidden in the contract terms and was never discussed with me prior. The amendment from burglar to fire system is noted accordingly on the bottom section of the contract signed 11/4/14. American Alarm also states I signed a contract on 7/8/2013 for a 5 year term, however, have not been furnished a contract copy for such date of agreement. If any of the documents furnished boldly stated this is a 5 year term, I would have not agreed to such term to monitor my smoke alarm. I need American Alarm to void this 5 year term that's been presented to me in a unprofessional & deceitful business practice.
[redacted]
Hello Revdex.com,As per our earlier conversation, here is my claim of resolution in writing. American Alarm System resolved my complaint shortly after it was made. I have no further concerns as they have cancelled my monitoring with no additional fees. Please let me know if there is anything...
else that I need to do in order to resolve this case.Your help is greatly appreciated,
[redacted]
[redacted]
[redacted]
To whom it may concern,
Customer # [redacted], [redacted] signed a year contract
on 07/08/with our companyThe equipment at his location was leased by the
previous ownerBecause Mr[redacted] signed a contract with us, we allowed the
leased security system to
remain in the houseHis contract included monitoring
for the burglar and fire system
On 11/14/2014, Mr[redacted] no longer wanted to retain monitoring
services for the burglar system and only wanted monitoring for the fire system
We then issued a rate reduction on a new year term contract to ensure his new
low rate would stay intactBoth contracts are attached
In an effort to make sure Mr[redacted] is satisfied with our
services, we will allow him to keep the security system at his premise upon him
paying the remaining contractual balance of his monitoring