Continuing to be billed after return of equipment I received a cancellation of service on DecemberI called Cox and was informed that the account was past due so I asked if I turned in equipment could I stop charges and set up a payment planThe agent said yes so I returned equipment on December to the store and explained I no longer wanted to keep any services at the homeI paid $on my $bill at that timeThen on December I received an email bill from Cox of $so on December I called Cox and they told me that my services were never disconnectedI explained the whole story in detail and she promised me that she would ensure the services were stopped and back dated to the 12thThen about weeks later I still had not received a final bill so I called againThe agent said I then owed even more money so I had to explain the whole story againShe then again promised me that she would submit all paperwork needed for this to be corrected and I would get a final
I would give them zero stars if possible! I've never had a company so out for profit that they don't care about the customer It wasn't that way in when I started with them They make changes to their system that eliminate capably from the customer and monopolize the market by only letting their equipment be used to convert signal!
I started service with fox in February when I got the service it was no cancellation fee my name was forgery on a contract I did not sign I got a sales call in February for a promotion for tv,internet, and home life for $ free installation with no contract the only thing I was told I was signing was permission for the installation and can cancel anytime When I got my first bill it was higher than what I was promised I called them to discuss the fees weeks after starting service that wher due immediately they said it was installation and a onetime setup fee I was not told on the next bill was I they called about this outstanding bill they told me again it was installation fee which should have been free I felt like this is a scam so I paid the bill and discontinued all service on 04/29/they would not disconnect the service every time I called they would place me on hold for over a hour even asking for a manager I couldn't get one finally after a month I speak to so
Cox sent out multiple techs even management and still didn't fix theProblem even damaged my property along the way Since July when me and my husband [redacted] the account holder moved in here our services with cox have never workedProperly I am a [redacted] andHave been informedBecause I work from home and am Not a business I may not get a line which is fineI don't need a business I just need my services to work it started with the home security always messing up they broke my window They have sent multiple techs outAndThe services haven't beenResortedThe final straw is Since I moved to my current locationI'mPending suspension from my job due to the in consistency of there I'm currently on tech leave this started wensday and has gotten progressively worse now it's to the point I physically lose my internet tv andPhone service along with my safety (home security ) which has not worked since I moved inMind you properly at all But currently
Cox cut my internet cable They replaced it but they haven't buried the new cable It had been over a month Sometime before June 27th, Cox cut my internet cable I called them and informed them of the situation They sent a tech to replace the cable but not someone to bury the cable I have been waiting for over a month This issue has happened before This is my second time making a complaint to Cox for burial of the internet cable
I am having reception problems and it has been an ongoing issue for awhile,such as pixeling, picture freeze and tv eventually going off the air I have been having issues with cable reception for awhile, and this has been reported to cox communications, technicians have been here and it seems I get temporary fixes but problem eventually returns(my neighbors also have the same problem but have given up on contacting Cox because it doesn't get fixed)my last contact was made online on Sept.6,2017, work no.XXXXXXX,with a Cox technician to come out to my house on Sept7,This is weeks later and still no contact from Cox Communications, the storm was after the contact dateI decided to wait to see if I would hear something but it has become apparent that its not happening.I am still have this problem as well as my neighbors,because when my tv starts messing I check with them also and they are having the same thing, so its just not my problem, if my bill wasn't paid I'm sure it would
The combination of horrible customer treatment and multiple instances of loosing internet service over the past year encouraged me to write this I have had Cox for over a year and my service has gone out multiple times Each time it would go out a tech would come and patch the problem temporarily but it inevitably would go out againThis has happened about four to five times in the last year with the most recent one being about two weeks agoI currently still do not have internet This is how the last two weeks have played outI called Cox the day after the internet went out and they scheduled an appointment for 5-PM and no one showed up I received a call from a tech at 9:30PM telling me someone had dropped the ball but he did not know who He rescheduled me for another appointment a few days later and said he would make a note to credit my account for the missed appointmentOn the day of the appointment, no one showed up for the second time Obviously this was frustratin
This company cut my internet even though I was not subscribed to them They were burying a cable for my next door neighbor, and cut my internet cable I am currently subscribed to [redacted] Internet
I CALLED TO REQUEST A HOLD ON MY BUNDLE PACKAGE SERVICES FOR MONTHS FOR JULY AND August of this year and was told that I WOULD RECEIVE A MONTHS ho I WAS TOLD I would be charged $per month during the time services would be suspendedWhen I called in August I was told to pay $Upon return in September all services were off and a bill for approx$was at handI called 10/6/and spoke to repwho advised me that all services were off for non payment and the charges were for the equipment I had but adjustments were made because services were not to be turned off.I WAS ADVISED that the payment made for $was because I continued to have telephone services available and was charged accordinglyAfter adjustments I had to pay $to restore servicesMy adjustments would now include a monthly bundle package inclusive of $After that I began to receive monthly statements with different amountsAll adjustments should have been cleared but each time I
Accidental over charge Cox reversed the charge, but due to banking, the hold is still on my account Can't get a hold release letter Over charge of $was made While Cox cancelled this in their system, it still shows in the bank and has now caused $in overdraft fees Have tried for two days to get a hold release written by Cox, which would allow the bank to release these charges immediately Without this money released, I cannot buy life saving medicine or pay rent
My Cox TV Service Is Act Up... And I Done Called Them About 5 Times Over The Same Problem... I Want My TV Service To Be Working Right... Some Of My Channels Are Not Working... And The Channels Display Are Green And Pick... I Pay Too Much For My TV Service For It's Not To Work Right...Product_Or_Service: Cox Tv
For the past months Cox have stated they there has been service outages in this area with no adjustment to the billsMy biggest complaint is the lack of concern for there customer, my home phone is in and out of service and my home alarm system has to notify the police by landline I have contacted Cox on numerous occasions about this situation their only solution is to send a technical which will inconvenience my timeSpeaking with supervisor ***, he advise the new modem that was just installed last night is not registered to my home phoneAnd not to mention the internet service not working Account_Number: XXXXXXXXXXXXXXXX
Stole money from me I have had a number of internet service issues with the company over the past two months that they refused to physically addressI was initially told to replace my modemI did it myself, without having a tech come out to install itReplacing the modem did not help and I was informed that I would be receiving a credit to my account for my bill for the month of August due to the constant issueHowever, upon checking my bill, I noticed that, not was I charged for the month of August, I was also charged for a professional installation of my new modemI called twice about the issue of being charged and, during the second phone call, was promised a check to reimburse me for both the credit and the erroneous chargeI never received the checkNaturally, I will be cancelling my services with Cox due to the issueHowever, I want the money that they stole from me back
We ordered Internet and TV last week in March and we have been lied to multiple times on when we are actually getting InternetWe are on week w/o We ordered internet the last week and we were quoted weeks on when we will have serviceSo weeks go by without any news so we go in to the store to see whats the hold up It was the second week in April and they said that it would be another weeks because we live in a new house and they need to install a tapWe were fine with that because we understood the situationBut weeks go by without any new informationI would go up there personally during those weeks just to check up on the orderAll they would say was "Wait weeks"So we waited of course without any new updates So It was the 1st week in May and we were getting frustrated because we had no new updates and every time we went to the store they would say you're going to have to wait longSo being aggravated with the terrible customer service, we decided to cal
Fraudulent Billing Practices At the end of Oct I contacted cox about a increase in my bill from approxto The rep went over options with me and we agreed I would call back to if we wanted to make a changeThe rep erroneously cancelled my servicesI called later that day and spoke with a supervisor who confirmed the rep made a mistake and noticed our file saying thisHe then told me he was putting in a ticket to restore the service was I paying for but apparently did it incorrectlyHe put our on a plan that was approx$and claimed that would go away once our original service was restoredWhen the ticket was decided no one at the company stepped in to take the next steps and our account was ignored for monthsNow our bill is up to $and no one bothered to contact usWe called the company on 12/and we were told of the supervisors mistake when submitting the ticket, and that it was then ignoredThe supervisor we spoke with on 12/then told us it would be ano
HelloIve had Cox services for severamonths at the above address and hav not been satisfied with the servies providedIve call and spoken with Several staff including what was told to me to be members of managementI have been told that ive never spoken word a manager because tech support is the only department with management and that every incident was not documented as advisedI was instructed by someone whom I believed to be management that I would have service that included certain channelsBut when I call to advise did I wasnt receiving themI was told that I can only have them if I did another upgradeTotally different from what I was told previously
Was not getting internet speed were paying for, was told would get credit, did not receive credit, was then denied a credit a month later We were paying for Mb/s internet since October 2017, and between 50-100Mb/s before that timeWe were getting only Mb/s for the duration of the service (years) When we called in January 2018, we were told we would get a credit of $for the inconvenience and for the service not being provided as paid for After looking at the bill, the credit was not provided as promised After calling on 2/11/18, we were hung up on and not called back After speaking with agents, [redacted] *and Supervisor [redacted] ID# XXXXX on 2/13/2018, we were told we could not get a credit for the lost value of the service above $in total, after being promised $ The estimated total lost value over the duration of the service is $2, Due to the fact the company did not provide the promised credit of $360, and then denied a credit of anya more than $a
Continuing to be billed after return of equipment I received a cancellation of service on DecemberI called Cox and was informed that the account was past due so I asked if I turned in equipment could I stop charges and set up a payment planThe agent said yes so I returned equipment on December to the store and explained I no longer wanted to keep any services at the homeI paid $on my $bill at that timeThen on December I received an email bill from Cox of $so on December I called Cox and they told me that my services were never disconnectedI explained the whole story in detail and she promised me that she would ensure the services were stopped and back dated to the 12thThen about weeks later I still had not received a final bill so I called againThe agent said I then owed even more money so I had to explain the whole story againShe then again promised me that she would submit all paperwork needed for this to be corrected and I would get a final
I would give them zero stars if possible! I've never had a company so out for profit that they don't care about the customer It wasn't that way in when I started with them They make changes to their system that eliminate capably from the customer and monopolize the market by only letting their equipment be used to convert signal!
I started service with fox in February when I got the service it was no cancellation fee my name was forgery on a contract I did not sign I got a sales call in February for a promotion for tv,internet, and home life for $ free installation with no contract the only thing I was told I was signing was permission for the installation and can cancel anytime When I got my first bill it was higher than what I was promised I called them to discuss the fees weeks after starting service that wher due immediately they said it was installation and a onetime setup fee I was not told on the next bill was I they called about this outstanding bill they told me again it was installation fee which should have been free I felt like this is a scam so I paid the bill and discontinued all service on 04/29/they would not disconnect the service every time I called they would place me on hold for over a hour even asking for a manager I couldn't get one finally after a month I speak to so
Cox sent out multiple techs even management and still didn't fix theProblem even damaged my property along the way Since July when me and my husband [redacted] the account holder moved in here our services with cox have never workedProperly I am a [redacted] andHave been informedBecause I work from home and am Not a business I may not get a line which is fineI don't need a business I just need my services to work it started with the home security always messing up they broke my window They have sent multiple techs outAndThe services haven't beenResortedThe final straw is Since I moved to my current locationI'mPending suspension from my job due to the in consistency of there I'm currently on tech leave this started wensday and has gotten progressively worse now it's to the point I physically lose my internet tv andPhone service along with my safety (home security ) which has not worked since I moved inMind you properly at all But currently
Cox cut my internet cable They replaced it but they haven't buried the new cable It had been over a month Sometime before June 27th, Cox cut my internet cable I called them and informed them of the situation They sent a tech to replace the cable but not someone to bury the cable I have been waiting for over a month This issue has happened before This is my second time making a complaint to Cox for burial of the internet cable
I am having reception problems and it has been an ongoing issue for awhile,such as pixeling, picture freeze and tv eventually going off the air I have been having issues with cable reception for awhile, and this has been reported to cox communications, technicians have been here and it seems I get temporary fixes but problem eventually returns(my neighbors also have the same problem but have given up on contacting Cox because it doesn't get fixed)my last contact was made online on Sept.6,2017, work no.XXXXXXX,with a Cox technician to come out to my house on Sept7,This is weeks later and still no contact from Cox Communications, the storm was after the contact dateI decided to wait to see if I would hear something but it has become apparent that its not happening.I am still have this problem as well as my neighbors,because when my tv starts messing I check with them also and they are having the same thing, so its just not my problem, if my bill wasn't paid I'm sure it would
Will not repair or test their damaged lines
The combination of horrible customer treatment and multiple instances of loosing internet service over the past year encouraged me to write this I have had Cox for over a year and my service has gone out multiple times Each time it would go out a tech would come and patch the problem temporarily but it inevitably would go out againThis has happened about four to five times in the last year with the most recent one being about two weeks agoI currently still do not have internet This is how the last two weeks have played outI called Cox the day after the internet went out and they scheduled an appointment for 5-PM and no one showed up I received a call from a tech at 9:30PM telling me someone had dropped the ball but he did not know who He rescheduled me for another appointment a few days later and said he would make a note to credit my account for the missed appointmentOn the day of the appointment, no one showed up for the second time Obviously this was frustratin
This company cut my internet even though I was not subscribed to them They were burying a cable for my next door neighbor, and cut my internet cable I am currently subscribed to [redacted] Internet
I CALLED TO REQUEST A HOLD ON MY BUNDLE PACKAGE SERVICES FOR MONTHS FOR JULY AND August of this year and was told that I WOULD RECEIVE A MONTHS ho I WAS TOLD I would be charged $per month during the time services would be suspendedWhen I called in August I was told to pay $Upon return in September all services were off and a bill for approx$was at handI called 10/6/and spoke to repwho advised me that all services were off for non payment and the charges were for the equipment I had but adjustments were made because services were not to be turned off.I WAS ADVISED that the payment made for $was because I continued to have telephone services available and was charged accordinglyAfter adjustments I had to pay $to restore servicesMy adjustments would now include a monthly bundle package inclusive of $After that I began to receive monthly statements with different amountsAll adjustments should have been cleared but each time I
Accidental over charge Cox reversed the charge, but due to banking, the hold is still on my account Can't get a hold release letter Over charge of $was made While Cox cancelled this in their system, it still shows in the bank and has now caused $in overdraft fees Have tried for two days to get a hold release written by Cox, which would allow the bank to release these charges immediately Without this money released, I cannot buy life saving medicine or pay rent
My Cox TV Service Is Act Up... And I Done Called Them About 5 Times Over The Same Problem... I Want My TV Service To Be Working Right... Some Of My Channels Are Not Working... And The Channels Display Are Green And Pick... I Pay Too Much For My TV Service For It's Not To Work Right...Product_Or_Service: Cox Tv
For the past months Cox have stated they there has been service outages in this area with no adjustment to the billsMy biggest complaint is the lack of concern for there customer, my home phone is in and out of service and my home alarm system has to notify the police by landline I have contacted Cox on numerous occasions about this situation their only solution is to send a technical which will inconvenience my timeSpeaking with supervisor ***, he advise the new modem that was just installed last night is not registered to my home phoneAnd not to mention the internet service not working Account_Number: XXXXXXXXXXXXXXXX
Stole money from me I have had a number of internet service issues with the company over the past two months that they refused to physically addressI was initially told to replace my modemI did it myself, without having a tech come out to install itReplacing the modem did not help and I was informed that I would be receiving a credit to my account for my bill for the month of August due to the constant issueHowever, upon checking my bill, I noticed that, not was I charged for the month of August, I was also charged for a professional installation of my new modemI called twice about the issue of being charged and, during the second phone call, was promised a check to reimburse me for both the credit and the erroneous chargeI never received the checkNaturally, I will be cancelling my services with Cox due to the issueHowever, I want the money that they stole from me back
We ordered Internet and TV last week in March and we have been lied to multiple times on when we are actually getting InternetWe are on week w/o We ordered internet the last week and we were quoted weeks on when we will have serviceSo weeks go by without any news so we go in to the store to see whats the hold up It was the second week in April and they said that it would be another weeks because we live in a new house and they need to install a tapWe were fine with that because we understood the situationBut weeks go by without any new informationI would go up there personally during those weeks just to check up on the orderAll they would say was "Wait weeks"So we waited of course without any new updates So It was the 1st week in May and we were getting frustrated because we had no new updates and every time we went to the store they would say you're going to have to wait longSo being aggravated with the terrible customer service, we decided to cal
Fraudulent Billing Practices At the end of Oct I contacted cox about a increase in my bill from approxto The rep went over options with me and we agreed I would call back to if we wanted to make a changeThe rep erroneously cancelled my servicesI called later that day and spoke with a supervisor who confirmed the rep made a mistake and noticed our file saying thisHe then told me he was putting in a ticket to restore the service was I paying for but apparently did it incorrectlyHe put our on a plan that was approx$and claimed that would go away once our original service was restoredWhen the ticket was decided no one at the company stepped in to take the next steps and our account was ignored for monthsNow our bill is up to $and no one bothered to contact usWe called the company on 12/and we were told of the supervisors mistake when submitting the ticket, and that it was then ignoredThe supervisor we spoke with on 12/then told us it would be ano
HelloIve had Cox services for severamonths at the above address and hav not been satisfied with the servies providedIve call and spoken with Several staff including what was told to me to be members of managementI have been told that ive never spoken word a manager because tech support is the only department with management and that every incident was not documented as advisedI was instructed by someone whom I believed to be management that I would have service that included certain channelsBut when I call to advise did I wasnt receiving themI was told that I can only have them if I did another upgradeTotally different from what I was told previously
Was not getting internet speed were paying for, was told would get credit, did not receive credit, was then denied a credit a month later We were paying for Mb/s internet since October 2017, and between 50-100Mb/s before that timeWe were getting only Mb/s for the duration of the service (years) When we called in January 2018, we were told we would get a credit of $for the inconvenience and for the service not being provided as paid for After looking at the bill, the credit was not provided as promised After calling on 2/11/18, we were hung up on and not called back After speaking with agents, [redacted] *and Supervisor [redacted] ID# XXXXX on 2/13/2018, we were told we could not get a credit for the lost value of the service above $in total, after being promised $ The estimated total lost value over the duration of the service is $2, Due to the fact the company did not provide the promised credit of $360, and then denied a credit of anya more than $a