Quality 1st Basement Systems

I have reviewed the notes you supplied and reviewed them with notes we have on our end and there is some differences I know you have been speaking with Dan and Juan from our office I last see they requested to come out and meet you to discuss and come to a resolution and you emailed that you were unavailable IF you could please find some time to meet with them I am certain we can come to some resolution Thank you Bob C

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] PSI was just going to send an email to MrGonzalez to find out where we stand on my problem and low and behold I received your email notifying me of MrCherry involvement, I will let you know what the out come is

Short version of our response is we are aware, we are in contact with the homeowner and we want to satisfy the customer to the best of our abilities We have sent them a detailed email on how we would like to do this and upon their acceptance we will head over and take care of their concerns We have built a strong reputation and plan to live up to it!

Complaint: [redacted] Hi ***, The complaint has yet to be resolved, but we are working on a resolution Please re-open the case, Thank you! Regards, [redacted]

Complaint: ***
I am rejecting this response because:Along with the amount, if you send me, via email, a simple document stating that satisfies all monies owed and rectifies the situation between myself and your company, I will sign it and have it notarizedThis will satisfy the situationPlease just state on your response that you will pay this amount immediately without hesitation and I will accept your response and the situation will be solved once said payment is made
Regards,
*** ***

** ***
Thank you for reaching outWe appreciate the feedbackI am going thru our database and I see both Juan G*** and Ken P*** have reached out to you via phone and email.
I want to tell you we are here to helpJuan and I have spoken and he will be reaching out to
you again to discuss your concerns. Thank you
Bob C***
GM

***,
FYI - The release was sent to the customer last week We are awaiting notification that its been signed and notarized before we hand deliver a check I think we have established resolution we are just awaiting paper work at this point

I just want to clarify
You are requesting $3,in total and this covers all items If we agree to this you will sign a document stating you accepted this and no other monies are owed etc

Complaint: ***
I am rejecting this response because:
I am not asking for monies for a new system that was installed by another company, I am asking for monies for the correction of the system that was installedJust because you do not like the price that it cost me does not mean it is not what was needed to rectify the situationI gave your company a copy of the invoice that I paid to correct the incorrect work your company didI gave your company a copy of the structural enginner's report stating that the system was installed incorrectly and the water the system was discharging was going directly back into the foundation of the house causing my foundation to sag thus causing my floors in the home to sagI then called your company again to tel you this and you did send out a representative that would only fix the problem by charging me instead of correcting the work at no costWe are going back and forth because what your stating is incorrectSo therefore, I have to state the truth for the public and the Revdex.com.
What I am asking for is the monies to correct the work your company did incorrectly and illegallyTo correct the work, the other company had to change where the system discharged out to (backyard) and not the front of the house like your company didAlso, the needed to test the soil and install a dry well, which is mandated by NYC building codes and NYC plumbing code, something your company failed to do and refused to do after the factI was forced to correct this after receiving a violation from the DOB (which a copy was given to your company).
I offered a settlement of a little more than half the cost of the correction, which I thought was fair just to avoid anymore conflict and headaches on my partYour company has refused to pay any monies toward this correctionI gave your company a chance to correct everything with your master plumber but you and him procrastinated on the situationI had to go to court and have an answer for the *** courtYour plumber never called me back and I called and told Juan of this on our final conversationI then had to go back to court and have something in writing to show I was trying to get the work done in good faith from a master plumberYour company failed to do so (master plumber you chose), so I made sure I had someone do this so I could have an extension to correct the workI had to pay money (down payment) for this to happen which was non refundableTherefore I made sure I used this other companyWe can meet at the Revdex.com in NJ if you want, but this will only be resolved if your company agrees in writing on this site that you will pay the negotiated settlementNo more beating around the bushDo you accept the $settlement or not? I'm trying to settle this right now as seenLet's see who procrastinates again!
Regards,
*** ***

My wife and I are Totally happy since when Quality 1st waterproofed our houseWe experienced during a very heavy rain storm that hit the area and I had over inches of water in my basementAfter I removed the water, we called in Five waterproof companiesThe Quality 1st representative Joe Giella did not tell us they are better, rather, his non pressure presentation simply proved they areDuring Super Storm Sandy, our basement did not have a drop of waterThey are The Best

First I want to apologize for the delay in the response.  For some reason the Revdex.com email was in my spam folder.  
In my previous response I had copied codes directly from the local codes in your area which state these discharge lines may in fact be tied to the sewers and they also stated that they may in fact be tied to a dry well which you hired someone to do.  So I think we both need to agree that either solution is acceptable, don't you agree?
I do not want to halt progress in resolving this amicably so I think its fair we both agree to find something we both can walk away with.  I was at $1800 ($800 for plumber and $1000.00 in good faith).  You are asking for $3000.00  If we split the difference we are at $2400.00.  I think this is fair, we both compromise and we can all move on.  Please let me know and I will request the payment and send it out.  
 
Sincerely
Bob C

Short version of our response is we are aware, we are in contact with the homeowner and we want to satisfy the customer to the best of our abilities.  We have sent them a detailed email on how we would like to do...

this and upon their acceptance we will head over and take care of their concerns.  We have built a strong reputation and plan to live up to it!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
  Let it be known that this has been promised to me many times already. I will be out of the country from 10/15/16 to 10/23/16.
Regards,
[redacted]

Mr. [redacted],
After you notified us there was a concern we immediately sent someone to your home to evaluate.  To help you recall the matter became an issue bc of an ongoing issue you have with a neighbor about the water outside your home.  Now part of this water is from the sump pump pumping the water out which was in your basement.  Now when we recommend a discharge location we always review it with the homeowner before we sell and or install it.  At this time had we know there was a neighbor issue we may have suggested differently.  This being said we arrived upon your notification to us.  We suggested there be a plumber involved to tie into the appropriate NYC sewer lines. Our plumber attempted to reach you and you were unavailable to coordinate.  WE attempted to coordinate with you and you didnt return calls for weeks and or days.  At this time you then called someone else who did a completely unnecessary repair of a dry wall.  However if this is the additional work you wanted done thats fine.  
BC there has been difficulty in speaking with you directly this is why we would like to make arrangements to resolve this.  However each time we request this you deny it.  At this time I am uncertain if any repairs have been done?  
I am happy to find resolution, but we must make an inspection.  Both Juan and Dan a fully capable of inspecting the work. Please contact juan or dan to coordinate this inspection so we can resolve this matter.

Mr. [redacted],
Thank you making an offer.  I appreciate you wanting to work to a resolution.  Resolution is certainly what we want to find and a resolution that both parties can live with.  I would be willing to bet that when you decided to tackle this project you researched a company or two other than ours and you picked ours for a reason as so many other people do.  I am sure you saw that we are rated well in many places but most importantly the Revdex.com.  I want to make sure you know we want resolution and we want for us to both move on from this.  Our staff is dedicated to helping homeowners and doing everything they can to ensure customer satisfaction.  I also know that sometimes a mistake or a missed follow up can happen.  I also know when we do, we go above and beyond to make things right as quickly as we can. 
As I noted in my last response I certainly have no concern with paying for the item from the DOB.  I reviewed the DOB notice paper work again and they requested a return to original and for you to hook your roof drains to the sewer (house trap).  This is where storm and sump water can be located.  They are often done to the outside if the water does not impact neighbors, street, etc...Unfortunately neither you or I can know exactly how much water the pump will pump until we observe it.  How fast does it make its way through the soils, how heavy was the rain, or how wet or dry was it when it rained??  So if we discharge too much water we can utilize the sewer system.   This is where the plumber comes in to hook up to the city sewers.  I listed below a number of places where this is listed in the code for your reference.  This is why we suggested the plumber we did and we would be happy to pay his fees.  
I appreciate your offer of $3450.00 as a means to settle, however we cannot accept this.  I would like to propose the following.
1.  monies paid to the DOB I will pay (apoligize I dont have the copy of the paper work with me I am out of town)
2.  You invoice shows $800.00 for the plumber.  I will pay.
3.  $1000.00 in good faith to find resolution.  
Ill explain why I feel this is a fair means to resolution.  I certainly do not want a customer to pay the DOB after the job is done.  However please keep in mind part of this note from the DOB was also for your roof drains.  We had agreed to pay the plumber we originally tried to coordinate with you.  Although he may have cost us less, this is what you paid your plumber.  I know my number of plumber and DOB items is far from your request.  So I added a $1000.00 as a good faith to come to some middle ground and allow us all to move on. I look forward to putting this item to bed as I am sure you do as well.  I will prepare the check as soon as I hear back and we can mail or have a service technician hand deliver it.  
Thank you
Robert C  
P108.6 Drainage Below Sewer Level.- (a) Drainage from parts of the drainage system that cannot drain into the gravity system or, where the plumbing design does not indicate drainage into the gravity system, shall be disposed of through sub-building (subhouse) drainage systems. The discharge from the ejector or sump pit shall be through a connection located on the street side of the building house trap. The discharge from non-vented, clear water sumps may be connected to any point in the gravity drainage system.

Complaint: [redacted]
Hi [redacted],   The complaint has yet to be resolved, but we are working on a resolution.  Please re-open the case, Thank you!
Regards,
[redacted]

This company has to be the absolute worst company I have ever come across as a home owner. Once they have your money they don't care about the customer. I spent 10,000 for a system that makes no sense because there will always be moisture in my basement because the salesman Dan failed to tell me that for an additional 10,000 I needed their custom walls that fit into the drain they installed. The first crew was rude and refuse to work. Called mngr Juan and he was amused and rude with me. They had drains pitched the wrong way and water was accumulated in the system but had to have 2 crews and 3 supervisor come out before they worked and still put the drain in the same place. I would do more research before giving this company money. The system is trash and so are the staff.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
P. S. I was just going to send an email to Mr. Gonzalez to find out where we stand on my problem and low and behold I received your email notifying me of Mr. Cherry involvement, I will let you know what the out come is.

Complaint: [redacted]
I am rejecting this response because:
 
I am glad that you are finally accepting responsibility for the incorrect work that was done. Unfortunately, 1000 dollars does not cover the cost for the work that was done to correct the situation. Yes I paid the plumber 800 for his approval that the work was done correctly but it does not cover the work that was done. It is the same concept that you pay an engineer to approve the work that was done by a general contractor when something is done structurally to a home. As the receipt that I provided to you clearly states what cost I incurred to correct the work done by your company. I am only asking in good faith that you pay a reasonable portion of that cost so that both parties are satisfied. I'm asking for a little more than half of the 6000+ that I spent that was absolutely necessary to fix the work your company did. In good faith to resolve the issue today, I will be willing to settle for 3000 dollars because the sump pump is in working condition. 
Replying to your statement about connecting the sump pump directly into the sewer system cannot be done in NYS. It is 100% illegal. I already emailed you the plumbing and building codes that specifically state this. Maybe in NJ you are allowed to do this, but NYC and NYS specifically prohibit this. Only fresh rain water can go directly into the water sewers. Therefore, I was mandated to have a drywell installed. I have already explained this to you in direct emails before. Your 'easy' solution furthermore shows the ignorance your company has to doing things to Nys code (legally). I would like to resolve this issue immediately and hope to hear from you soon.
 
Regards,
[redacted]

I have reviewed the notes you supplied and reviewed them with notes we have on our end and there is some differences.  I know you have been speaking with Dan and Juan from our office.  I last see they requested to come out and meet you to discuss and come to a resolution and you emailed...

that you were unavailable.  IF you could please find some time to meet with them I am certain we can come to some resolution.  Thank you
Bob C