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Quality Appliance Reviews (6)

I'd used Quality Appliance on several occasions and was very satisfied with their serviceThey are a locally owned husband wife teamI even added them to our vendor list at work I liked them so muchThis week I contacted them about a small issue with our refrigerator, we scheduled an appointment as usual and finished the call with "just give me a call when you're headed to my house and I'll meet you there." which is ALWAYS they way we had conducted business and frankly it is one of the reasons I really appreciated themAnd her response was they do not provide phone calls, they only have four hour windowsI thought it was a joke at first, anyhow she all but argued their policy so ultimately I requested a different vendorI will never use Quality Appliance again and have also removed them from my office vendor list

This company is rude and disrespectful Do not use them they are always right and you as the paying customer is not right They are not willing to find a solution but are willing to show you how you are wrong and will make extra calls to you to prove they are 'right' and you are wrong!!

I was referred to this company by our warranty companyAt first they seemed very nice and were helpful over the phoneWhen we explained that we were both teachers and could not just leave work in the middle of the day, they said they would work with us and come after 3:Then they told us that it might be within a window of 3-daysOf course, when you're working, you need a specific day in order to be availableThey called times and some of the times were not after 3:(11:30, 2:30) They told my husband and I that if the next time they called we were not available they would cancel our order and keep our $service feeI thought this was crazyMy husband eventually talked to the office staff and they told us that they never said they would work with usAt this point we were frustrated and annoyed that they were giving us different informationFinally they did call on a day someone would be homeThe owner called me at 3:37, I did miss the call but called him right backI told him my brother would be at my house within the next 15-minutesHe said okay, so I assumed he would wait for himWhen my brother got to my house at 3:(because he had text me when he got there) there was a card in my door that said 3:50, that the owner was thereHe obviously did not wait on my brother, knowing he would be thereThen when we called to talk to them about it they called my husband a liar, although it was on our phones when he calledMy husband and I were very unimpressed by this company's way of dealing with customers and they were very rude and unprofessionalI do not recommend them at allThey have very poor customer service and we ended up calling another company who was willing to work with our schedule and got it done the very next week

I'd used Quality Appliance on several occasions and was very satisfied with their service. They are a locally owned husband wife team. I even added them to our vendor list at work I liked them so much. This week I contacted them about a small issue with our refrigerator, we scheduled an appointment as usual and finished the call with "just give me a call when you're headed to my house and I'll meet you there." which is ALWAYS they way we had conducted business and frankly it is one of the reasons I really appreciated them. And her response was they do not provide phone calls, they only have four hour windows. I thought it was a joke at first, anyhow she all but argued their policy so ultimately I requested a different vendor. I will never use Quality Appliance again and have also removed them from my office vendor list.

Today I called to have a technician come and attempt to fix my broken washer. The guy who picked up the phone was borderline rude at first, and then progressively rude as the conversation was going on. He did not care at all about what I was saying about MY washer, he started to belittle me and I really really wanted to end the call. But I wanted my washer fixed, so I asked about making an appointment... Anyway, the guy hang up on me....
So, if you enjoy being belittled and feeling aggravated by some random guy---go ahead and have business with this company! I am shocked that this place is STILL having customers!!!! Awful customer service, and I am sure the same "quality" service too. Grrrrrrrr!

Review: I purchased a washer and dryer from Quality Appliance on 04/26/2014 in the amount of 600.00. We scheduled a delivery date for the following week. I never received the property, I've had many conversation and exchanged several text messages with Mr. Miles N[redacted]. We've scheduled several more delivery dates yet I've still have received the appliances. I told Mr N[redacted] I would take him to small claims court, he than reassured me I would receive the property but the end of the week.Yet and still I have yet to receive the property. Mr N[redacted] told me I could not receive my money back I could only get something else from his "store." I told Mr. N[redacted] if you couldn't delivery what I purchased on 04/26/2014 Why would I accept your proposal. After doing some research online I found that Mr. N[redacted] has had issue before with his other company [redacted] Appliances. The are still located in the same area they just changed their name.Desired Settlement: I would like a full refund in the amount of 600.00

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Description: Appliances - Small - Service & Repair, Household Appliance Stores (NAICS: 443141)

Address: 4205 S Prince St, Clovis, New Mexico, United States, 88101-9116

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