Quality Builders Warranty Corporation Reviews (15)
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Quality Builders Warranty Corporation Rating
Description: Insurance Services
Address: 325 North Second Street, Wormleysburg, Pennsylvania, United States, 17043
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: 10365802I am rejecting this response because: I am attaching the original letters and MDS paperwork Not only has QBW received complaints from neighbors, they are in possession of the following: pictures and complaint, MDS report (attached) complaint with engineer's opinion that it IS a major structural defect and pictures the engineer took(attached) The letter from QBW, dated 11/19/suggests that more information is needed They have everything that they requested because, as I already explained to David Boyd, the engineer did not write two reports, there is one dated in which, the engineer states that he does believe that this fits the description of a major structural defect The construction official has also stated the same, which was relayed to QBW in the first letter that they received Regards,Jason Dawson
January 26, 2017Dear [redacted] :I am writing in reply to your letter dated January 19, 2017, received by this office on January 23, You indicate the homeowner has additional concernsI do not know what those concerns are other than the homeowner does not want to pay the required arbitration fee.As I stated in my letter of January 10, 2017, the Limited Warranty Agreement contains a Mandatory Dispute Resolution Procedure, which the homeowner agreed to utilize to resolve any complaint under the Limited Warranty AgreementThe Complaint and Claims Procedure clearly indicates that the homeowner is to pay for the cost of arbitrationIf the homeowner prevails, he can request the arbitrator award reimbursement of the fees.In this particular case it is very clear that the issue described by the homeowner would not be subject to warranty coverageThe builder actually visited the site and confirmed the sameIf [redacted] disagrees with the assessment, the next step is to proceed with arbitration under the terms of the Limited Warranty AgreementOnce again, I do not know why [redacted] involved your office, since there is a Mandatory Dispute Resolution Procedure contained in the Limited Warranty Agreement under which he filed a warranty complaint.Sincerely,KBrian C., PEDirector of Warranty Compliance and forensic Engineering
Please see attached response
This company is unethical in every sense. They don't coverage foundation damage on a home less than 3 years old that is causing broken windows and cracking along the entire exterior wall of a $500,000+ home. Their position is that unless the home is unsafe to live in, the warranty doesn't apply. This means we are out $15,000 to get repairs or wait until our house collapses. Their response is to file an arbitration claim for $1,250 so they can pocket more money that they can steal from us. Do not do business with this company!
We are in receipt of your letter dated January 6, 2015, received in this office January 7, We have been in contact with the above-mentioned homeowner since their November 12, letterEnclosed are copies of letters to the homeowners dated November 19, 2014, December 3, and December
22, 2014, in which we requested the return of a MSD Form and other information, which would provide vital information for our investigation of their claimAs of this date we have not received the return of the MSD Form and requested informationOnce we receive the return of the MSD Form and requested information, we will review the materials and schedule an inspection of the property.If the homeowner would like Quality Builders Warranty Corporation to further investigate their claim, we ask that they return the completed MSD Form as requested information in the three previous letters.Sincerely,
David LB***Construction Standards Manager
This is in response to your January 22, letter, received in this office January 26, As previously stated in our January 12, letter, we have requested the homeowner return the completed MSD Form previously sent to him, and requested information, which would provide vital information for our investigation of their claim prior to any inspections of the homeA copy of our January 12, letter is enclosed for your convenience.Enclosed with this letter is a MSD FormWhen we receive the completed MSD Form and information requested in our previous letters to the homeowner, we will review the materials and are ready, willing and able to schedule an inspection of the property.Again, if the homeowner would like Quality Builders Warranty Corporation to further investigate his claim, we request that he return the completed MSD Form and requested information.The Limited Warranty Agreement contains a mandatory dispute resolution process which the homeowner failed to use and we do not know why your office is involved.Sincerely,David LB***
Construction Standards Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this...
response because:
I have sent a formal letter as requested by QBW to challenge QBW's decision that my complaint regarding our rear entry door is not warrantable. I will await their reply. However, this complaint to the Revdex.com is not merely regarding process, but also the lack of attentive and courteous customer service practices. I have see no effort on the behalf of QBW to commit to ensuring customer satisfaction.
Regards,
[redacted]
January 10, 2017Dear [redacted]:I am writing in response to inquiry dated January 4, 2017 concerning the above matter. Quality Builders Warranty Corporation (QBW) administers a ten year new home warranty program. In connection with the purchase of the home from his builder, [redacted], received a...
Ten Year Limited Warranty Agreement issued by QBW. The Warranty received by the homeowner is a ten year limited warranty, which contains specific itemizations of what is covered for which periods of time. In years three through ten of the Limited Warranty Agreement, coverage is for major structural defects as defined on pages 1-2 of the Limited Warranty Agreement. The Limited Warranty Agreement also has a defined and mandatory complaint and claim procedure, which includes notification, inspection, and arbitration to resolve disputes as to whether an item is subject to coverage.On November 21, 2016, QBW received a packet of information from the homeowner describing and depicting that the HVAC mounting bracket fell off the foundation of his home. The homeowner was informed that the conditions did not constitute a major structural defect as defined in the Limited Warranty Agreement.If the homeowner believes that the conditions at his home constitutes a major structural defect his next step would be to proceed with arbitration under the terms of the Limited Warranty Agreement.I note in the Revdex.com Complaint, [redacted] indicated that he wanted to proceed with arbitration. We have forwarded [redacted] a Request For Arbitration form in order for arbitration to proceed under the Limited Warranty Agreement.Given the mandatory Complaint and Claims Procedure under the terms of the Limited Warranty Agreement, which [redacted] failed to follow, I do not know why your office is involved in this matter. The homeowner has recourse under the Complaint and Claim Procedure contained in the Limited Warranty Agreement and if he believes the issue is a warrantable item, he should proceed to request arbitration under the Limited Warranty Agreement, as he was previously advised.Sincerely,K. Brian C., PE Director of Warranty Compliance and forensic Engineering
Please see attached response.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: 10365802I am rejecting this response because: I am attaching the original letters and MDS paperwork. Not only has QBW received complaints from neighbors, they are in possession of the following:
2012 pictures and complaint,
2012 MDS report (attached)
2014 complaint with engineer's opinion that it IS a major structural defect and pictures the engineer took. (attached)
The letter from QBW, dated 11/19/14 suggests that more information is needed. They have everything that they requested because, as I already explained to David Boyd, the engineer did not write two reports, there is one dated 2014 in which, the engineer states that he does believe that this fits the description of a major structural defect. The construction official has also stated the same, which was relayed to QBW in the first letter that they received.
Regards,Jason Dawson
January 26, 2017Dear [redacted]:I am writing in reply to your letter dated January 19, 2017, received by this office on January 23, 2017. You indicate the homeowner has additional concerns. I do not know what those concerns are other than the homeowner does not want to pay the required arbitration fee.As I stated in my letter of January 10, 2017, the Limited Warranty Agreement contains a Mandatory Dispute Resolution Procedure, which the homeowner agreed to utilize to resolve any complaint under the Limited Warranty Agreement. The Complaint and Claims Procedure clearly indicates that the homeowner is to pay for the cost of arbitration. If the homeowner prevails, he can request the arbitrator award reimbursement of the fees.In this particular case it is very clear that the issue described by the homeowner would not be subject to warranty coverage. The builder actually visited the site and confirmed the same. If [redacted] disagrees with the assessment, the next step is to proceed with arbitration under the terms of the Limited Warranty Agreement. Once again, I do not know why [redacted] involved your office, since there is a Mandatory Dispute Resolution Procedure contained in the Limited Warranty Agreement under which he filed a warranty complaint.Sincerely,K. Brian C., PEDirector of Warranty Compliance and forensic Engineering
Complaint: [redacted]
I am rejecting this response because:----- Forwarded message ----------From: [redacted]<[redacted].com>Date: Wed, Jan 18, 2017 at 2:59 PMSubject: Fw: Complaint # [redacted]To: "[redacted]@MYRevdex.com.ORG" <[redacted]@myRevdex.com.org>Dear [redacted],I am responding to the Arbitration letter attached from Quality Builders Warranty. I initially reluctantly agreed to proceed with arbitration because I disagree with QBW findings that the crack in my foundation was not considered to be structural damage which resulted in one of my HVAC units to become dismounted from the foundation. After receiving the letter and form to proceed with Arbitration from QBW, I read that they are asking for a check in the amount of $1,250.00 be made payable to DeMars & Associates, Ltd. for the Arbitration fee. I was not made aware of this until after I had agreed to proceed with Arbitration. I find that this is totally unacceptable and request that my complaint ([redacted]) be reopened. In addition, I was made aware that there was a recent report on Channel * and * local news referring to certain home builders not honoring the warranty of their work. I will proceed get specifics on such cases. Please provide the necessary assistance to help me get my HVAC unit off the ground and properly mounted back to the proper place.Thanks[redacted] On Wednesday, January 18, 2017 2:44 PM, [redacted] <[redacted].com> wrote:I am responding to the Arbitration letter attached from Quality Builders Warranty. I initially reluctantly agreed to proceed with arbitration because I disagree with QBW findings that the crack in my foundation was not considered to be structural damage which resulted in one of my HVAC units to become dismounted from the foundation. After receiving the letter and form to proceed with Arbitration from QBW, I read that they are asking for a check in the amount of $1,250.00 be made payable to DeMars & Associates, Ltd. for the Arbitration fee. I was not made aware of this until after I had agreed to proceed with Arbitration. I find that this is totally unacceptable and request that my complaint ([redacted]) be reopened. In addition, I was made aware that there was a recent report on Channel * and * local news referring to certain home builders not honoring the warranty of their work. I will proceed get specifics on such cases. Please provide the necessary assistance to help me get my HVAC unit off the ground and properly mounted back to the proper place.Thanks[redacted]
Review: I have called this company several times and leave voice mails and no one returns my calls and the [redacted] who answers the phone is very rudeDesired Settlement: I would appreicate if they would honor the builder's warranty and stop denying my claim before I even submit it.
Consumer
Response:
Complaint Detail
My home has major structural damage due to the negligence of the builder and the warranty company and telling me that it is maintenance issues. How can it be a maintenance issue if I had no idea that this problem existed. The problem arose from the faultly design of my bathtroom floor which caused my tiolet to leak and damage the floor joist as well as a hole that was left on the outside of the building so that rain could come into my home. I had no idea that that hole was there. The inspector that came to my home said that I would have no way of knowing any of these issues existed. I only just recently found out because of the floor in my master bedroom closet all the way in the back corner where I never go was wet and damaged.
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Desired Settlement
I want the floor joist replaced as well as a new toilet that is properly installed and whaterever else needs to be replaeced in order for my home to be livable.
Desired Settlement: Replacement
CID: [redacted] Date Filed: 3/21/2013 12:59 PM
Business
Response:
Please see attached response.
Business
Response:
Letter
Review: We purchased our home in May 2012, Home builder ([redacted]) assured us that we would have a one year warranty with a follow on 10 year plan on the home (Warranty provided by Quality Builders Warranty Corporation). The one year anniversary was approaching and we contacted the Builder, the builder refused to do the warranty work and provided us contact information of QBWC. We followed the guidance on the form and submitted the warranty discrepancies we felt needed to be addressed. QBWC in-turn, hired an inspector to do an inspection of the discrepancies inside and outside the house which the inspection was conducted on June 6th. On that day, the inspector agreed on most of the items in question and additionally had listed them on the inspection checklist. Before the inspector left, he had me sign the checklist. The inspector never offered a copy of that original check list. We had received correspondence from QBWC on June 10th, asking for a date that they can access the house. At that point, I had drafted a letter with a few questions on the process and on why some of the discrepancies did not match on what the inspector expressed the day of the inspection. A couple of weeks later, I received another letter from QBWC and they refused to answer any questions and that if we felt there were issues, then we had to pay for arbitration. Additionally, they had sent a checklist that THEY (QBWC) had produced. They requested that I sign the checklist and return it or go to arbitration. I hesitantly signed the paper and sent in back to them, with the request for them to answer my original concerns and for a copy of the original checklist that I had signed. I have requested the original checklist 3 times so far and QBWC continues to refuse to send the original checklist. The checklist has my signature on it, it was conducted at my home, and the home owner should have the right to review and or receive all original documentation, especially if it is dealing with their home warranty. I can only speculate that the original checklist with the notes, do not match the discrepancies as stated on the one that QBWC had produced because of their refusal to send the original checklist. QBWC may argue the point that they don’t provide the original checklist but nowhere in their contract does it say that they CANNOT provide or WILL NOT provide the original checklist. As a home owner and consumer, I have the right to a copy of the original checklist that has my signature on it. One of the items on the original check list was a leaking roof which has cased drywall damage inside the home. There was a diverter installed by the builder, however it forced water into the house and not away from the house. I believe this is one of the reasons for not providing the original report.
It has been 3 months and a few letters going back and forth with QBWC. We have requested in three different letters to them, which all have stated “have whoever contact us so that we can arrange for the warranty work to be completed”. For some unknown reason, QBWC has failed to provide or make calls to start the work. However, in each correspondence received from QBWC, they continue to harass us by insisting or pushing us towards arbitration. We have complied with their request to sign a form in a previous correspondence, we have complied and provided a date of access, and they continue to harass and or delay to have the warranty work completed. If their client ([redacted], the Home builder) paid them a fee to complete warranty work, then QBWC needs to complete the warranty work or hire whoever is responsible. A consumer should not have to waste time and energy every other week to draft another letter and or rearrange their schedules to accommodate a company that is responsible for providing a service. In the last correspondence to them dated 9 Aug 2013, we added a date for access to our home of 14 Aug 2013, we had not received a phone call nor letter stating that work was NOT going to be done. The letter was received and signed for by QBWC on 12 Aug 2013 at 8:00 am. We had arranged a day off from work to be there for the repairs. We had received NO phone calls from QBWC or [redacted] in the status of the work to be performed nor the time frame of personnel to conduct the work. Now, we have lost a day of work because of the failed effort of QBWC in arranging the warranty repairs. QBWC wanted a date, we had given them a date, QBWC received a letter stating and access date in plenty of time to arrange and or call to coordinate the work, and now we (the consumer) have to arrange for another missed day of work because of the inept actions of QBWC. I have reviewed the previous complaints on the Revdex.com website and how they have made a “good faith effort” in previous complaints can be questionable. I had spoken to one of their representatives on 4 June 2013, and he stated that “Revdex.com is worthless because it’s just a bunch of disgruntled customers”. With statements like that, I can see why the service provided and the attitude towards the homeowner is the way it is.
I had also courtesy copied the QBWC President/CEO on previous correspondence to his company. I had yet to receive a response or corrective action on what his company is doing to ensure the repairs are completed.Desired Settlement: Provide a lead time for repairs to be performed and scheduled
Review the water damage note on the original inspection check list
Provide a copy of the original checklist that was completed on June 4, 2013.
Complete the repairs
Business
Response:
August 27. 2013
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front Street Harrisburg, PA 17102
Re: [redacted], [redacted]
Your ID #[redacted]
Dear **. [redacted]:
We are in receipt of your letter dated August 22,2013, received in this office August 26, 2013. The homeowner in question, [redacted], has bow provided possible dates of access so repairs of issues found to be warrantable can be completed by the builder, [redacted]. A letter with possible dates of access, more than a few days from the date of ** letter to allow for scheduling, was received in our office August 26.2013. Because the repairs will now be scheduled it appears that ** concerns have been addressed.
If after the repairs are completed the homeowner is not satisfied, he may move forward under the terms of the Limited Warranty Agreement by requesting arbitration.
Sincerely.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
The business failed to provide any information on the issue of providing the original inspection report that was conducted by the inspector. As stated in the original complaint, the home owner has a right to recieve a copy of that report. I know what was on there, I know the notes the inspector wrote down, the inspection with discrepancies that was sent to us was not the same. In addition, asked for them to clarify on why the items that were not covered are exempt, they refused to answer that as well. If there is nothing to hide, then they should send the report. In addition, there is no mention of their failure to provide any sort of lead time to schedule repairs. They asked for a date, we gave them a date, they said the builder was ready, but obviouisly not. It's strange how they commented on the fact that a date was received and they are making arrangments, but we have yet to hear or see anything from them. It seems to be a game to them and its becoming annoying to say the least.
Regards,
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
The business failed to provide any information on the issue of providing the original inspection report that was conducted by the inspector. As stated in the original complaint, the home owner has a right to recieve a copy of that report. I know what was on there, I know the notes the inspector wrote down, the inspection with discrepancies that was sent to us was not the same. In addition, asked for them to clarify on why the items that were not covered are exempt, they refused to answer that as well. If there is nothing to hide, then they should send the report. In addition, there is no mention of their failure to provide any sort of lead time to schedule repairs. They asked for a date, we gave them a date, they said the builder was ready, but obviouisly not. It's strange how they commented on the fact that a date was received and they are making arrangments, but we have yet to hear or see anything from them. It seems to be a game to them and its becoming annoying to say the least.
Regards,
Business
Response:
Cynthia [redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front Street Harrisburg, PA 17102
Re: ID #9678127
Martin [redacted] 503 Cozy Crow Trail Jacksonville, NC -28546
Dear **. [redacted]:
We are in receipt of your letter dated Tuesday, September 3, 2013, received in this office Wednesday, September 4, 2013. A date has been scheduled for the builder to make repairs at **. [redacted]’s home. Once repairs are completed the home will be inspected to determine if the issues repaired are within warranty standards. Hopefully this will bring this matter to successful conclusion,
If you have any further questions please feel free to contact the undersigned.
Sincerely,
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: Once again and for the past 6 times I have responded to QBWC, they need to provide the original inspection checklist that contains my signature when they sent their inspector over. The have continually ignored any request for information and to provide the inspection checklist. Their denial can only lead towards one conclusion, there is something to hide. I have sent a letter to their President/CEO, stating that repairs will not be initiated until I receive a copy of that original inspection report.
Regards,