Quality Carpet Care and Upholstery Cleaning

I have pics of steam jet equipment from major national chain competitors of mine that look just like what we used except ours is orange some are bluePics of solvent based sealers which are petroleum sol ventsat home depot more on their websiteShe lied said they didnt carry themProves what we used in her statement white stuffSealer is milkyWater based is clear and can't leave milkyMatt or milkiness due to lack of coatsRevdex.com can look on mfr or how to sitePics of den tracked up by customer and her workers she wanted to fixed freePics of her grout prior to, which had areas up to foot long missingWe did exactly what was contracted for and less coats than I recommended per product labelEven told her how she could and should fo more coats later herself when she has moneyWe have done chains like Arbys years McDonalds theatres etc500k and 250k homes in last few weeks is repeat tile clean customerWe do same equipAnd process no problems.last pointAgain she talks of blowers dehumidifiersShe moved them and turned them offIn last weeks we removed and inch flood jobs st Trinity TowersOmniBanksMotel and homesNot mist or moisture BUT floodsBlowers.dehumidifiers worked fineShe chose too few coats of sealerShe dirtied up the seal She moved the carpet barriersShe moved drying equipmentShe lied about Home Depot selling petroleum solvent sealerWe did what was contracted with pro tools.equipment.techs etcThanks Sealer at store (Pics and 2) Floor seal they tracked up and got dirty (Pics and 4) More pics of tile with grout issues throughoutEvery couple of feet (Pics and 6) Pic floor they messed up (Pics and 8) Explains steam high pressure jets that are under these toolsSome are blueSome redOurs is yellow OrangeOurs isYellow with chrome sometimes is servicemaster Most have removable spray gun to focus narrow jet on grout linesEven chrome unit like above This sealer which u get at Lowe's refers to it as oil basedLast pic shows how much water u can getAlso foam barriers to keep water in area on the tileLike the ones she moved when we did her tileI wonder if the customer from house in this pic tried to get it for free or claimed too much water ruined her house and that they were doing it wrongBet there are homes a day in U.Sthat get tile cleaned this wsyHope u can turn all these pics inThanks

Customer contracted us to steam jet her tile and seal with coatsWe did all we contracted forWe recommended or coats of seal when bidding as per sealer label says 3-coatsExpensive so she went minimumWhen we get to the end she wanted a better look which would result from more coats but it's per coatI wouldn't do it free and she got mad, cursed at myself and my technicians and them grabbed me and ripped my worker out of my hand that she had signed for just coats During the day process go do the work she and her friend moved and turned off the blowers we placed to dry things thoroughly before we sealThey also walked all over the unfinished not dry 1st coat of seal getting it dirty and leaving dent printsAll of which she wanted us to fix for free even though she was told and texted and on contract that they needed to not walk on it for hours per sealer label She signed where it says "Cleaned only at customer's risk." Just under her address info She signed for "The above has been satisfactorily completed." Just under other place She sign and agreed in text to only coats and very very clear on her copy She signed and acknowledged by phone and text that we would NOT be responsible for anything caused by them moving blowers, dehumidifiers, walking on the floors messing them upShe almost DIDnt let us apply second coat AND mentions it in HER own statement to the Revdex.comYes I most certainly insisted on finishing what we had contracted for Work order in top Boxes cover general conditionsHer floor was filthy, cracked, missing grout and noted at topDue to that we had to avoid certain areas in order to not cause more problems like grout coming outHad to be done by hand which is good but not equal to steam jetBut is the logical prudent approach to that condition of floor Her comment concerning water based sealer was oddWas never discussed I've never used water based but I do know It drys in about an hour and isClear, thin and yes odorlessOurs is milky white, very thick and has slight a lcohol like odorWe wouldn't have needed to, or contracted for or asked for hour curing and dry time if it weren't what manufacturer label directs Bottomline, this customer was seeking additional free services to fix work already completed and damaged by her and othersShe also wanted free additional coats of seal that cost per gallon and cover up to 500sf.per gallon freeShe had over sfSo gallons x more coats approx$she wanted for free to get it to look "right." My guess, to get the tile to look the way she wanted but shedeclined to agree to doI can only assume she means light refraction, shine, luster which results from multiple layers of seal to get that depth We do 3-tile and marble jobs a weekOver years in businessWe know what must be done to get certain finished productHowever we can't force anyone to pay for proper number of coats or force them not walk on seals that aren't ready Last commentTold her and on form that you pay for the technicians work not the resultsFurther that Texas is a contract law state which is why we are so very clear and detailed on our work ordersWhich why she vussed and tore ours upShecouldnt get anything over on udWe did everything contracted for plus a little extra work in hall bath for freeWe try to make customers happy which is why we worked that bath free but we won't be taken advantage of or buy product customers didn't pay for Thank you for your time [redacted] ***

Complaint: ***
I am rejecting this response because:
His response is unsatisfactory and not addressing the major issues. Again let me address the problems with his company:
1. He used a PRESSURE WASHER to clean my TILE FLOOR AND GROUT INSIDE MY HOUSE and then afterwards used a water vac to suck up the water(Prior to hiring him, he explained to me that he would be using a machine that has a circular head with brushes to clean the tile and grout and suck up the water, which he did not use)
a. Listed below is the damage he caused by using the PRESSURE WASHER to clean the tile and grout:
i. He splattered dirt and water over my freshly painted walls and ceiling(Proof with pictures taken.)
ii. The high PSI from the pressure washer blew out grout on parts of the floorHe had never stated on contract as he said in previous response that there was grout missing(I have proof of contract.)
1. The excess water from cleaning my floors with a pressure washer seeped under the walls, doorways, and around the perimeter of of my carpeted bedroomsThe carpeting was so saturated when I stepped on it my feet were soaking wet inside my shoes. This resulted in both the carpet and padding to be pulled back and removed from the house(Proof of pictures taken.)
2. I had to replace the damaged carpet due to the amount of water, which entered the rooms from using a pressure washer inside my house to clean the tile and grout!
2. He knew before I hired him and started the job my A/C was not working. Because he used a pressure washer inside my house and due to excess water left in the kitchen and bedrooms, I asked him to return later that evening to see the damage and to bring a dehumidifier. He did return, but did not bring a dehumidifier to remove the moisture, instead, brought fans, a box fan and a floor fan These were not sufficient, so I had to use of my own fans to help dry up the water under the kitchen cabinets and under the laminate flooring in the master bedroom doorway
3. The tile and grout in the guest bathroom were supposed to be professionally cleaned as per contractAfter they had cleaned the tile and grout, it was still dirty. I was very dissatisfied with the work they had done on the bathroom floorIn fact, his employee told me they did a terrible job cleaning the guest bathroom The employee felt bad about this and cleaned the bathroom tile properly on the last day
4. He completed the coats of sealer as agreed upon. Again, the sealer was supposed to be petroleum-based, but had no smell to it that was petroleum likeHe also brought the sealer pre-mixed in a bucket so I could not see the actual productWhen the sealer dried it left a dull white residue, which is common with a water- based sealerHe told me he buys his sealer at Home Depot. I called both Home Depot and Lowe’s and both told me they did not carry petroleum-based sealers for tile and groutAll of these indications led me to believe he used a water-based sealer and not a petroleum-based sealer, which is a breach of contract
a. I was so frustrated with the *** by this time after days of him not understanding all the damages, unsatisfactory job completion, issues, and stress, I told him NOT to complete the second coat of sealer, to reimburse me for it, and then leave. He refused, because he stated it was a breach of contract
He was never willing to address the damages he caused by using a pressure washer inside my houseAll I expected was professional and quality work to be done. Which it was not! In addition, I expected damage done during work to be repaired
What he did was not right and I want people in the community to be forewarned about his company and services, so they don’t get taken advantage of as I was
Regards,*** ***

Complaint: ***
I am rejecting this response because:
I continue to be dissatisfied with his response he is not addressing the issue(s). Again he continues to talk around the issue(s)1. The pictures he showed of the machine is not of my house, but is what he was supposed to have used. I never saw him use that machine and I also have witnesses that saw him use the Pressure Washer to clean my tile2. He is not addressing the issue of the carpet he damaged in of my rooms soaking wet around the perimeter, due to use of the pressure washer to clean the groutAlso, due to the use of the pressure washer there was dirt on my freshly painted walls3. I had called both Home Depot and Lowes and asked if they carried Petroleum-Based Sealers for grout and they both stated they do not carry them. As for the pictures he shows one has in writing it is Water Based and the other does not specifyThe issue is not how the floor was walked onThe issue is I hired this company to professionally clean and seal with a Petroleum Based SealerI would like proof of receipt he bought and used a petroleum-based sealer (this is why he charges more, because petroleum-based sealer is more expensive than water based.)
4. As for the pictures he attached of #4,5, &those are all pictures he has taken after they had cleaned the grout5. I am a homeowner and for no reason at all would I turn off the fansI used my floor fans to prevent further damage.
6. I hired this company to professionally clean and seal my tile and grout with use of petroleum-based sealer. I did not expect him to use the pressure washer with a higher PSI to clean my grout causing the damages he made and was not willing take care of the issue. I had to contact him to bring a dehumidifier, which he did not he only brought more of his fans, and I had to take care of the issue with the carpet in the rooms
7. For further details please read my previous complaints.
Regards,*** ***

Customer contracted us to steam jet her tile and seal with 2 coats. We did all we contracted for. We recommended 4 or 5 coats of seal when bidding as per sealer label says 3-5 coats. Expensive so she went minimum. When we get to the end she wanted a better look which...

would result from more coats but it's 150.00 per coat. I wouldn't do it free and she got mad, cursed at myself and my technicians and them grabbed me and ripped my worker out of my hand  that she had signed for just 2 coats.
     During the 3 day process go do the work she and her friend moved and turned off the blowers we placed to dry things thoroughly before we seal. They also walked all over the unfinished not dry 1st coat of seal getting it dirty and leaving dent prints. All of which she wanted us to fix for free even though she was told and texted and on contract that they needed to not walk on it for 24 hours per sealer label.
1. She signed where it says "Cleaned only at customer's risk." Just under her address info.
2. She signed for "The above has been satisfactorily completed."  Just under other place.
3. She sign and agreed in text to only 2 coats and very very clear on her copy.
4. She signed and acknowledged by phone and text that we would NOT be responsible for anything caused by them moving blowers, dehumidifiers,  walking on the floors messing them up. She almost DIDnt let us apply second coat AND mentions it in HER own statement to the Revdex.com. Yes I most certainly insisted on finishing what we had contracted for.
5. Work order in top Boxes cover general conditions. Her floor was filthy, cracked, missing grout and noted at top. Due to that we had to avoid certain areas in order to not cause more problems like grout coming out. Had to be done by hand which is good but not equal to steam jet. But is the logical prudent approach to that condition of floor.
6. Her comment concerning water based sealer was odd. Was never discussed.  I've never used water based but I do know 
It drys in about an hour and is. Clear, thin and yes odorless. Ours is milky white, very thick and has slight a lcohol like odor. We wouldn't have needed to, or contracted for or asked for 24 hour curing and dry time if it weren't what manufacturer label directs.
     Bottomline, this customer was seeking additional free services to fix work already completed and damaged by her and others. She also wanted free additional coats of seal that cost 92.97 per gallon and cover up to 500sf.per gallon free. She had over 700 sf. So 1.5 gallons x 2 more coats approx. $300.00 she wanted for free to get it to look "right." My guess, to get the tile to look the way she wanted but shedeclined to agree to do. I can only assume she means light refraction, shine, luster which results from multiple layers  of seal to get that depth.
     We do 3-5 tile and marble jobs a week. Over 25 years in business. We know what must be done to get certain finished product. However we can't force anyone to pay for proper number of coats or force them not walk on seals that aren't ready.
     Last comment. Told her and on form that you pay for the technicians work not the results. Further that Texas is a contract law state which is why we are so very clear and detailed on our work orders. Which why she vussed and tore ours up. She. couldnt get anything over on ud. We did everything contracted for plus a little extra work in hall bath for free. We try to make customers happy which is why we worked that bath free but we won't be taken advantage of or buy product customers didn't pay for.
     Thank you for your time.
[redacted]

I have pics of steam jet equipment from major national chain competitors of mine that look just like what we used except ours is orange some are blue. Pics of solvent based sealers which are petroleum sol vents. 4 at home depot more on their website. She lied said they didnt carry them. Proves what we used in her statement  white stuff. Sealer is milky. Water based is clear and can't leave milky. Matt or milkiness due to lack of coats. Revdex.com can look on mfr or how to site. Pics of den tracked up by customer and her workers she wanted to fixed free. Pics of her grout prior to, which had areas up to foot long missing. We did exactly what was contracted for and less coats than I recommended  per product label. Even told her how she could and should fo 2 more coats later herself when she has money. We have done 30 chains like Arbys 20 years McDonalds theatres etc. 500k and 250k homes in last few weeks 1 is repeat tile clean customer. We do same equip. And process no problems.last point. Again she talks of  blowers dehumidifiers. She moved them and turned them off. In last 2 weeks we removed 2 and 3 inch flood jobs st Trinity Towers. Omni. Banks. Motel and 8 homes. Not mist or moisture BUT floods. Blowers.dehumidifiers  worked fine. She chose too few coats of sealer. She dirtied up the seal.  She moved the carpet barriers. She moved drying equipment. She lied about Home Depot selling petroleum  solvent sealer. We did what was contracted with pro tools.equipment.techs etc. Thanks Sealer at store (Pics 1 and 2) Floor seal they tracked up and got dirty (Pics 3 and 4) More pics of tile with grout issues throughout. Every couple of feet (Pics 5 and 6) Pic floor they messed up (Pics 7 and 8) Explains steam high pressure jets that are under these tools. Some are blue. Some red. Ours is yellow Orange. Ours is. Yellow with chrome sometimes is servicemaster Most have removable spray gun to focus narrow jet on grout lines. Even chrome unit like above This sealer which u get at Lowe's refers to it as oil based. Last pic shows how much water u can get. Also foam barriers to keep water in area on the tile. Like the ones she moved when we did her tile. I wonder if the customer from house in this pic tried to get it for free or claimed too much water ruined her  house and that they were doing it wrong. Bet there are 5000 homes a day in U.S. that get tile cleaned this wsy. Hope u can turn all these pics in. Thanks

Revdex.com:
I would like to reject the offer of Mediation due to the Business [redacted] impossible to talk or deal with for complaint ID [redacted].
Regards,
[redacted]