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Quality Cool and Heat, Inc

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Reviews Quality Cool and Heat, Inc

Quality Cool and Heat, Inc Reviews (12)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your Answer Here]
[Yes this was a direct replacement system, however there was a reconfiguration on the return system from what the original system wasThe original system worked perfectly it just worn itself out.
2.Yes, the is a steam systemAnd yes it should work that way however its not in this caseSteam does build up but the system shuts down and water leaves the boilerThey also fail to mention that they DID NOT INSTALL A MANUAL BY PASS WATER FEEDER which is standard on all systems.
They put a cut off valve on the boiler which prevent water to feed the boiler when needed this was to be temporary in the present condition of the boiler has to have it onThis is something that should not be
We never got heat from the unitHow dare he state that we have enough!!! We have radiators total and only two in the basement get warm and beside heat that radiants from the boiler itself
NOTE: * THE STATEMENT THAT *** *** TOLD THEM TO REPLACE THE WATER FEEDER IS FALSEPLEASE SEE MY ORIGINAL STATEMENT: "He stated that some of the pipes work his worker install where done incorrectly and my existing valves on the radiators needed to be changeHow would valve make water drain out of a boiler - who knows? This work did not happen until the week of November, However in the process of the work going on the automatic water feeder broke." Until December The original water feeder was installed with the boiler in September and broke in November THIS IS WHY I DO NOT TRUST THIS COMPANY...THEY ARE *** ON ME
The only unit work was done on Dec--, 2013, when the black pipe was change because they did not follow the manufactures specificationAnd the only time they mention *** *** was on January **,when the owner stated he was going to call them and have them come to my home.
I am outrage by his statement that we had just enough heatTwo out of fourteen radiators units cannot heat up a home which are located in the basement apartmentWe have 1/bathrooms (NO HEAT), bedrooms (NO HEAT), kitchen & breakfast room (NO HEAT)So I must presume to his standards thats good enoughGood enough for degrees to degree weather
To address Quality statement that we had previous problems are falsethe Burham boiler unit worked fine for plus years with no issues ever, and we had regular maintenance agreement on this system with Brooklyn Union gas.
To address Quality statement that our return system is clog, this is also incorrectWater is traveling from the boiler through the return so how could it be clog and around again
To address that they wanted to come out and fix the problem now in January - months later.
NOTE:** SEE MY ORIGINAL STATEMENT - I had a schedule appointment for January ---@ 1pmThe owner called me stating he can get the unit working nowHowever as true to their word they did not show up.
THERE IS NO JUST CAUSE WHY I SHOULD AFFORD THEM ANYMORE OF OUR TIMEWE TOO HAVE MADE OURSELVES AVALIABLE TO THEIR SCHEDULETHEY HAVE SHOWN NO REGARDS FOR OUR TIME
FROM THE OWNERS REPLY TO MY CONCERN AND THE DISHONEST COMMENTS REGARDING THE WATER FEEDER AND WE WERE DISHONEST ABOUT UNDER*** PROBLEMS WITH OUR SYSTEM - ENOUGH IS ENOUGH WITH DISHONEST PRACTICE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Josephine Jackson

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They finally completed the job and it was done well, but we had to constantly complain to *** who had to escalate it several timesQuality stated that they told us it would take weeks to complete and after we made the complaint to the Revdex.com they slowed down on the job and sent only one qualified technician to work on the job and it took about 1/weeks to complete (middle of August)Then there were parts that they were supposed to finish installing and replacing the molding on the porch which took another month to completeAgain this was only after complaining to *** who had to escalate it to get it doneSo the job started on July *** and was finally completed on September ***They do not know how to work with the clients nor to let them know the schedule so that the client is not waiting around for them and has to call to find out it they are coming those days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are not responsible for a third party company's work.  We suggested to the customer that she use Vigilante or us to fix her existing problem.  We have no idea who she used or what that company did.

We are only subcontractors for this job. The initial contractor is [redacted].  Please refer to [redacted] with complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Quality left my family without heat for seven month. We paid approx. $3500 for a new boiler. That does not work properly. My electric bills have double since we have to use portable heaters.
I do not care about who does the work that you should have done in the first place. You just walked away and felt no responsibility to my family and me.
You did not take into consecration the water levels from the old boiler to the new one, which is causing the problems not the wet return.
 I do not have a contract with Vigilante.
You hired them to come and solve the problem you created. SO FIX IT…SINCE THEY HAVE MORE EXPERIENCE THEN YOU
I file this complaint back in January 2014 with no progress. It has been a continuing of emails back and forth. We have been subject to one of the worst winters ever, I had to recover from surgery during this time in a cold home. The expenses from this project has escalated beyond what a normal heating job should take.
We hired an steam boiler expert and to our amazement all statements regarding my existing return system made by Quality Heating & Cool Inc. and Vigilant Plumbing Co. are false. The consultant  John Cataneo of Gateway Plumbing. This is a company that was recommend from one of the leading experts in New York on steam boiler system. We ask for a boiler that would be equal to our original boiler but that was not the case.
My question to Revdex.com what can you do to HELP ME! What power do you have to ensure this boiler can be either fix or replace.
I have attach my consultant statement for your review.
Please let me know if this is something you can help me with
Sincerely,
----------------

Firstly, this job is contracted through [redacted] Home Improvement.  Therefore, the customer's complaints should be directed to [redacted].  
In regard to the holes for the electricians.  It is the electricians responsibility to drill their own holes, however, we did drill the holes for...

them - all 12 of them.
In regard to the waiting time - this customer was notified that this job would take at least two weeks.  We tried to start the job but the customer had solar panels being installed on the roof and we could not work around that, so we had to come back.  Then we went back and there were roofers working and dropping shingles off the roof of the house - we could not work around that either, so we told [redacted] that we would be back Tuesday (7/**) to continue the job.    
We would like to go back Tuesday 7/** to continue the job.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Obviously these people need to listen to their own [redacted]. There was no solar panel job going on. That will not be started for several months. The roof had to be done before they could even finish evaluating the job for the solar panels. 2nd they were taking too long on another job and could not start on the day that they agreed to start. You can look at my partial notes that I attached. When I spoke to the [redacted] on July [redacted] he told me to tell the electricians to leave and that he would come with a team on Monday the [redacted] and do it himself. They only had the holes to the inside wall cut but not to the roof overhang. The electricians said that any job that they go to ALL the holes are cut and they just have to run the lines. The [redacted] at Quality said to stick a screw driver in the hole and listen outside for where it hits the overhang and then peel back the roofing section. That is a direct quote. Anyway, on Monday my daughter said that they just sent someone to measure the area but did no work. As to the roofing job. Quality (I use term loosely) had the whole week to work from July [redacted] - [redacted] and did only 3 drops of the line hide. They waited until the next week of July [redacted] - [redacted] when the roofers were working on our house. This company is filled with excuses and will use anything to try to get away from finishing this job properly. After I complained to [redacted] on July [redacted] I was told by the people at Quality and [redacted] that they would be here today July [redacted] to work on the job. I received a call from the [redacted] saying that he told the person from [redacted] that it would be Tuesday. But his own person at the office told me Monday. They speak with forked tongue. I am not sure what more information you want to show that they are not communicating. Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

ID#:[redacted]
Customer: [redacted]
Address: [redacted]
 
class="MsoNormal">To
Whom It May Concern:
  In response to the above noted complaint, please be advised
that this was a direct replacement.  A
direct replacement is when we simply remove the customer’s old unit, replace
with a new unit and the new unit gets connected to the existing pipe work.  In this specific case, on September **, 2013,
we simply replaced the old boiler with a new boiler and connected it to the
existing pipe work. 
Firstly, this is a steam boiler.  The way steam boilers produce heat is by turning
the water that the boiler holds into steam. 
Then, the steam gets pushed through the pipes to come out through the radiators
as heat.  Once the house reaches the
desired temperature, the steam turns into water and travels back into the
boiler through the return pipes to get ready to be turned into steam again
(this whole process is called a loop system).
In October, the above customer complained of not having
enough heat.  The actual problem was that
the boiler was losing water so it was not able to heat the house properly.  We tried numerous times to fix this problem,
focusing on the unit itself.  We even
worked with the technical support at [redacted] who instructed us to replace
the customer’s bleeders and water feeder – which we did all free of
charge.  This took time because we had to
wait for the parts to come in, scheduling appointments with the customer, etc.  Every time we went back to the customer’s
house, they had a little bit of heat – just not enough heat.  After numerous attempts to fix this problem,
we realized that the customer had an existing problem in their pipe work that
they never told us about: their return line was completely clogged with dirt so their loop system was not able to work properly.  As soon as we figured this out, we offered to
take apart the customer’s return lines, clean them, and put them back free of
charge, but the customer will not even answer our phone calls.
This boiler is installed 100% to manufacture’s code.  There is nothing wrong with the boiler
itself.  The problem is in the customer’s
existing pipe work – which we are still willing to clean out, if they would
just let us.
  If you have any further questions or require any
additional information, please give our office a call.
 Sincerely,
[redacted]

Review: at the very end of July 2012 the blower motor on my central air unit was replaced for $489.94 and a few days later stopped working I called and a tech was sent and he said that a used blower was installed he worked on it and it started working. Again a few days later stopped working again this happened a few more times until I requested to please installed a new because I was not told that I paid for a used blower motor and the tech said sure is going to take a few days I waited patiently. According to the tech he got a new and called to come over to installed and it worked fine. at the end of the first week of September I turned of the unit. On June **, 2013 I turned it on and right away started making the same scritching sounds and the stopped working that was exactly what happened InJuly 2013. I called Quality and spoke to [redacted] and she told me that I have to pay $75.00 for a tech to come and check the problem I said to her that I don't think I should pay because it's the exact problem as last year, I asked to speak to a supervisor and [redacted] called and I explained my problem and his reponse was listen lady I don't know for 30 days or 60 days I don't know you at all and I said to him you are very unproffessional and this is a shame because until now your company has been great you installed my inside units as well and he said I don't care you must pay $75.00 plus the motor or called someone else and he hang up on me. I called him back several times and he did not answer his cell then I called and spoke to [redacted] and I explained to her what just happened and she said there's nothing she can do. It took me this long to file the reprot because I couldn't find the receipt and finally I found it.Desired Settlement: Must work and last.

Business

Response:

Dear Sir/Madam:

Thank you for notifying us about complaint #ID [redacted] filed by [redacted] as outlined in your letter.

[redacted] called Quality stating that her air conditioning unit was not cooling. We made an appointment the same day and I went personally to her home. I found a blown capacitor and advised her she needed a new running capacitor and a hard start. The reason for the hard start is that the compressor is starting to get old and weak. The start kit helps it along. Unit worked fine. Pressures were fine.

[redacted] called back two weeks later and said unit was not working. We went back and found compressor shorted. There was no charge for this call. I advised her I would give her credit towards a new unit. I quoted her $2000 for a new 3 ton condenser.

We are more than willing to resolve this issue. Our decision is that I will refund her $75.00 towards the hard start only. Thank you for your consideration in this matter.

Very truly yours,

Business

Response:

Att: [redacted], Mediator

Re: ID [redacted]

We want to resolve this issue and will do so by refunding [redacted] the entire amount which she paid to Quality Cool and Heat Inc. on 8/*/12 of $489.94. The check will be mailed to [redacted] at her home address immediately.

Many thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

If possible I would like to use the refund towards a cooling unit if it's ok with Quality Cool and Heat I really think they do a good job.

Sincerely,

Review: The job was supposed to take 4-5 days max. They were supposed to start on June [redacted] and today is July [redacted] and they are still working on this. They were contracted thru [redacted] and I have had to mediate issues between the installers of the equipment and the electricians. This is still going on since Quality is supposed to make all the holes in the walls and the electricians to just install the wiring through those holes. Quality did 10 of the 12 holes for the units and have not done the last two and are arguing about who is supposed to do the last 2 holes. I called [redacted] and the people are supposed to come today. I was expecting them early this morning and they are now not coming until about noon. Because they have left these 3 inch holes in my house I have ended up getting large water bugs into the house through them. This is unacceptable and is taking way too long. They don't communicate with me about when they are coming, or not coming. I want this job completed and done properly.Desired Settlement: I want an apology from them and want the job completed and money back because of all the time and problems that it has caused us.

Business

Response:

Firstly, this job is contracted through [redacted] Home Improvement. Therefore, the customer's complaints should be directed to [redacted].

In regard to the holes for the electricians. It is the electricians responsibility to drill their own holes, however, we did drill the holes for them - all 12 of them.

In regard to the waiting time - this customer was notified that this job would take at least two weeks. We tried to start the job but the customer had solar panels being installed on the roof and we could not work around that, so we had to come back. Then we went back and there were roofers working and dropping shingles off the roof of the house - we could not work around that either, so we told [redacted] that we would be back Tuesday (7/**) to continue the job.

We would like to go back Tuesday 7/** to continue the job.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Obviously these people need to listen to their own [redacted]. There was no solar panel job going on. That will not be started for several months. The roof had to be done before they could even finish evaluating the job for the solar panels. 2nd they were taking too long on another job and could not start on the day that they agreed to start. You can look at my partial notes that I attached. When I spoke to the [redacted] on July [redacted] he told me to tell the electricians to leave and that he would come with a team on Monday the [redacted] and do it himself. They only had the holes to the inside wall cut but not to the roof overhang. The electricians said that any job that they go to ALL the holes are cut and they just have to run the lines. The [redacted] at Quality said to stick a screw driver in the hole and listen outside for where it hits the overhang and then peel back the roofing section. That is a direct quote. Anyway, on Monday my daughter said that they just sent someone to measure the area but did no work. As to the roofing job. Quality (I use term loosely) had the whole week to work from July [redacted] - [redacted] and did only 3 drops of the line hide. They waited until the next week of July [redacted] - [redacted] when the roofers were working on our house. This company is filled with excuses and will use anything to try to get away from finishing this job properly. After I complained to [redacted] on July [redacted] I was told by the people at Quality and [redacted] that they would be here today July [redacted] to work on the job. I received a call from the [redacted] saying that he told the person from [redacted] that it would be Tuesday. But his own person at the office told me Monday. They speak with forked tongue. I am not sure what more information you want to show that they are not communicating. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are only subcontractors for this job. The initial contractor is [redacted]. Please refer to [redacted] with complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They finally completed the job and it was done well, but we had to constantly complain to [redacted] who had to escalate it several times. Quality stated that they told us it would take 2 weeks to complete and after we made the complaint to the Revdex.com they slowed down on the job and sent only one qualified technician to work on the job and it took about 7 1/2 weeks to complete (middle of August). Then there were 2 parts that they were supposed to finish installing and replacing the molding on the porch which took another month to complete. Again this was only after complaining to [redacted] who had to escalate it to get it done. So the job started on July [redacted] and was finally completed on September [redacted]. They do not know how to work with the clients nor to let them know the schedule so that the client is not waiting around for them and has to call to find out it they are coming those days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In mid August we contacted Quality Cool & Heat for a new boiler and water-heating unit. We wanted a direct replacement from our existing unit that was a Burnham200 thousand Btu. They could not get us a Burnham, but offered a [redacted].

We purchase the [redacted] steam boiler and a 50 gal. water heater and had it installed on September **-**,2013. Soon after the problems began. The boiler water was draining from the system and violent hammering sounds. We observed the water level dropping and the boiler wanting to feed the boiler with more water. The technician did not come back until October and could not tell us why this was happing. He stated he would let the office know and they will get back to us.

Well, a week went by and we had to call them to see what they were going to do. A gentleman by the name of [redacted] who was to be the companies most experience person came by mid October. He stated that the some of the pipes his worker install where done incorrectly and my existing valves on the radiators needed to be change. How would a valve make water drain out of a boiler?

This work did not happen until the week of November **,2013. So for the month of October we had not heat.

* LOG OF CONVERSATION MY BROTHER [redacted] HAD WITH QUALITY COOL & HEAT:

1. However, In the process of the work the automatic water feeder broke. The tech promises to have it replace. But we never hear back from the company. Thursday, November **, 2013 WE called Quality @9:30am and was promised a Friday 11/** appointment but then quality called back to changed to Monday 11/**. On Monday November **, 2013, Got call from [redacted] @ 11:40am apologizing for the mistake for not being here at 9a.m.( they did not show up) Set up another appointment for Tuesday 11/**@9:00 a.m.

3. On Tuesday 11/**– I call [redacted] around 11am to see where his worker are, he stated they are on their way but he wanted to reschedule because I won’t have heat for two days. So he wants to schedule for Monday, December *,2013

* REALLY!! I DON’T HAVE HEAT ANYWAY! SO THIS ONLY PROVES THE LACK OF RESPECT OR DECENCES THIS COMPANY HAS FOR THEIR CUSTOMERS

4. Monday 12/[redacted] and [redacted] arrived @ 9:30am to re-rout pipes (the header and riser from 2” to 3”) and the automatic water feeder. However they did not put on the by-pass manually water feeder. They added valves on all the radiators. Once this pipe work was done the water continue leaving the boiler as well they left the automatic water feeder on which flooded my living room and basement apartment window and floor. We call them back right away not only due to the flooding but nothing had change from the original problem. NO HEAT!!

5. An appointment was schedule for 12/* @ 9:30 but they did not come until 10:45. This time they want to add a chemical to the new boiler to clean out the entire system. This process would take a couple of day and should solve the problem. NO HEAT!! By 3pm the boiler was the same.

Chemical was added and he told us to wait...They never called back to see if there was any change. We waited two weeks and call them back to inform them that we are still without heat.

So for the months of October & November we are living without heat during one of the coldest winters. Our holidays were spent in a cold home.

2014

After December [redacted] visit till December[redacted], Quality Cool & Heat Inc. did not call or visit to ensure that the unit was working and producing heat as it should.

On January**, 2014 I call to speak to [redacted] and the operator ([redacted]) told me he was in the field but could she answer any question. I explain to her that we have been dealing without heat for 4month with no resolution from her company. The installation is incorrect and it needs to be fixed. She put me on hold and return to make an appointment for Saturday Jan. **,2014.

[redacted] and [redacted] came to look at the boiler, [redacted] stood in the basement looking at the boiler asking [redacted] "Why is the water leaving the boiler.” Isn't he is a plumber?

He just walked back and forth looking confused with no resolve. While there [redacted] made a phone call to another person to ask him what could possibly be going on with this boiler. After some time [redacted] state that he would need to call [redacted] and have someone from the company to come out an inspect the system. I went to [redacted] website and they don’t service residential customers nor do site inspection, only distributors or dealer. That was on 1/**/2014, we had not heard from [redacted] or the office since.

On Tuesday, January **,2014 I call [redacted] to find out what’s going on and he's said, he’s working on it. On Wednesday 1/** a gentleman from quality called asking for photo's of the boiler (which was sent over to [redacted]). Later that day my brother got a call from Quality that someone would be coming over to the house on Saturday 1/**. On Friday 1/** @ 7:22am I call [redacted] – he stated that he hired another company to come out there on Saturday – and didn’t they call you?

He put me on hold to call them; then he change up and said he’ll call me right back. At 7:39am he call me back to say he’s working on it. Then @ 7:53 he call to say that he will be coming to my home to put a check valve on the boiler to prevent water from backing out. I stated that we had talked about this prior and it wouldn’t work, but he said he would be @ my home by 10am. He didn't show up until 11:30 a.m.

So on Saturday 1/** I waited to see if this inspector would show up. But no one came, nor did Quality call to confirm this appointment or ensure this so call inspection would happen.

I HAD SCHEDULE ONE LAST APPOINTMENT TO GIVE THEM ONE LAST CHANCE TO GET IT RIGHT. I TOOK OFF FROM WORK EARLY TO MEET [redacted] ON January ** @ 1PM. I WAS HERE AND WAITED UNTIL 2:30 HE DID NOT COME. BY 3:15 A YOUNG MAN CALLED ME STATE HE WAS AT MY HOME. I TOLD HIM [redacted] WAS TO BE THERE AT 1PM. HE STATED HE JUST GOT A CALL TO COME BYE.

Well, should I be surprise? It has been 4 months without HEAT in my house. I’ve been using portable heater and running my stovetop and oven to heat my house. Why, Why should I live this way?

I paid in good faith and received the worst service ever from a company that is totally in competence.

THIS COMPANY HAS A PROVEN PATTERN OF BEHAVIOR OF DECENT, LIES AND INCONSISTENCE IN THEIR WORDS AND ACTION. I NO LONGER TRUST OR BELIEVE THEY HAVE THE CAPABILITY TO PROFORM ANY KIND OF WORK FOR ME.Desired Settlement: I want Quality to come and remove boiler with a refund certified bank check. To hire another company who has excellent customer service with knowledgable staff. Trust and honesty is very important.

Business

Response:

ID#:[redacted]

Customer: [redacted]

Address: [redacted]

To

Whom It May Concern:

In response to the above noted complaint, please be advised

that this was a direct replacement. A

direct replacement is when we simply remove the customer’s old unit, replace

with a new unit and the new unit gets connected to the existing pipe work. In this specific case, on September **, 2013,

we simply replaced the old boiler with a new boiler and connected it to the

existing pipe work.

Firstly, this is a steam boiler. The way steam boilers produce heat is by turning

the water that the boiler holds into steam.

Then, the steam gets pushed through the pipes to come out through the radiators

as heat. Once the house reaches the

desired temperature, the steam turns into water and travels back into the

boiler through the return pipes to get ready to be turned into steam again

(this whole process is called a loop system).

In October, the above customer complained of not having

enough heat. The actual problem was that

the boiler was losing water so it was not able to heat the house properly. We tried numerous times to fix this problem,

focusing on the unit itself. We even

worked with the technical support at [redacted] who instructed us to replace

the customer’s bleeders and water feeder – which we did all free of

charge. This took time because we had to

wait for the parts to come in, scheduling appointments with the customer, etc. Every time we went back to the customer’s

house, they had a little bit of heat – just not enough heat. After numerous attempts to fix this problem,

we realized that the customer had an existing problem in their pipe work that

they never told us about: their return line was completely clogged with dirt so their loop system was not able to work properly. As soon as we figured this out, we offered to

take apart the customer’s return lines, clean them, and put them back free of

charge, but the customer will not even answer our phone calls.

This boiler is installed 100% to manufacture’s code. There is nothing wrong with the boiler

itself. The problem is in the customer’s

existing pipe work – which we are still willing to clean out, if they would

just let us.

If you have any further questions or require any

additional information, please give our office a call.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your Answer Here]

[1. Yes this was a direct replacement system, however there was a reconfiguration on the return system from what the original system was. The original system worked perfectly it just worn itself out.

2.Yes, the is a steam system. And yes it should work that way however its not in this case. Steam does build up but the system shuts down and water leaves the boiler. They also fail to mention that they DID NOT INSTALL A MANUAL BY PASS WATER FEEDER which is standard on all systems.

They put a cut off valve on the boiler which prevent water to feed the boiler when needed this was to be temporary. in the present condition of the boiler has to have it on. This is something that should not be..

3. We never got heat from the unit. How dare he state that we have enough!!! We have 14 radiators total and only two in the basement get warm and beside heat that radiants from the boiler itself.

4. NOTE: * THE STATEMENT THAT [redacted] TOLD THEM TO REPLACE THE WATER FEEDER IS FALSE. PLEASE SEE MY ORIGINAL STATEMENT: "He stated that some of the pipes work his worker install where done incorrectly and my existing valves on the radiators needed to be change. How would valve make water drain out of a boiler - who knows? This work did not happen until the week of November, 2013... However in the process of the work going on the automatic water feeder broke." Until December 2. The original water feeder was installed with the boiler in September and broke in November. THIS IS WHY I DO NOT TRUST THIS COMPANY...THEY ARE [redacted] ON ME..

5. The only unit work was done on Dec. --, 2013, when the black pipe was change because they did not follow the manufactures specification. And the only time they mention [redacted] was on January **,2014 when the owner stated he was going to call them and have them come to my home.

I am outrage by his statement that we had just enough heat. Two out of fourteen radiators units cannot heat up a home which are located in the basement apartment. We have 2 1/2 bathrooms (NO HEAT), 4 bedrooms (NO HEAT), kitchen & breakfast room (NO HEAT). So I must presume to his standards thats good enough. Good enough for 9 degrees to 20 degree weather.

To address Quality statement that we had previous problems are false. the Burham boiler unit worked fine for 20 plus years with no issues ever, and we had regular maintenance agreement on this system with Brooklyn Union gas.

To address Quality statement that our return system is clog, this is also incorrect. Water is traveling from the boiler through the return so how could it be clog and around again..

To address that they wanted to come out and fix the problem now in January - 4 months later.

NOTE:** SEE MY ORIGINAL STATEMENT - I had a schedule appointment for January ---@ 1pm. The owner called me stating he can get the unit working now. However as true to their word they did not show up.

THERE IS NO JUST CAUSE WHY I SHOULD AFFORD THEM ANYMORE OF OUR TIME. WE TOO HAVE MADE OURSELVES AVALIABLE TO THEIR SCHEDULE. THEY HAVE SHOWN NO REGARDS FOR OUR TIME.

FROM THE OWNERS REPLY TO MY CONCERN AND THE DISHONEST COMMENTS REGARDING THE WATER FEEDER AND WE WERE DISHONEST ABOUT UNDER[redacted] PROBLEMS WITH OUR SYSTEM. - ENOUGH IS ENOUGH WITH DISHONEST PRACTICE...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Josephine Jackson

Business

Response:

We are not responsible for a third party company's work. We suggested to the customer that she use Vigilante or us to fix her existing problem. We have no idea who she used or what that company did.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Quality left my family without heat for seven month. We paid approx. $3500 for a new boiler. That does not work properly. My electric bills have double since we have to use portable heaters.

I do not care about who does the work that you should have done in the first place. You just walked away and felt no responsibility to my family and me.

You did not take into consecration the water levels from the old boiler to the new one, which is causing the problems not the wet return.

I do not have a contract with Vigilante.

You hired them to come and solve the problem you created. SO FIX IT…SINCE THEY HAVE MORE EXPERIENCE THEN YOU

I file this complaint back in January 2014 with no progress. It has been a continuing of emails back and forth. We have been subject to one of the worst winters ever, I had to recover from surgery during this time in a cold home. The expenses from this project has escalated beyond what a normal heating job should take.

We hired an steam boiler expert and to our amazement all statements regarding my existing return system made by Quality Heating & Cool Inc. and Vigilant Plumbing Co. are false. The consultant John Cataneo of Gateway Plumbing. This is a company that was recommend from one of the leading experts in New York on steam boiler system. We ask for a boiler that would be equal to our original boiler but that was not the case.

My question to Revdex.com what can you do to HELP ME! What power do you have to ensure this boiler can be either fix or replace.

I have attach my consultant statement for your review.

Please let me know if this is something you can help me with

Sincerely,

----------------

Review: central air: 1. they came and measured coolant pressure, said it was low a and there was a probable leak. They replaced coolant and pumped in leak sealant which they said worked 90% of time - cost over $400. 2, Condenser starting making terrible noise and it got warm in house. I called them back and they diagnosed leak in condenser and it needed to be replaced. 3. Because this is a costly repair, they said that I did not have to additionally replace the coil, they would clean it and replace thermostat, which they did. Condenser is same size as pervious 3.5 tons. This cost $2,500. 4. 2 weeks later It is now hot in here and unit is running constantly my energy bill will be through the roof. I have thermostat set at 67 and inside temp is 80 degrees. 5. They came back 2x to check unit and told me it is working - my house is the same temperature that it was before I replaced the old unit with the new - so what was accomplished $3000 later? The tech that cleaned the coil told me it was in working condition. When I call them now the owner [redacted] hangs up on me. I am [redacted] and this was a very costly expense for me. Please help meDesired Settlement: They should repair my system so that it works.... although at this point I don't trust them... I think they caused my system to fail by pumping in sealant before even determining where leak was

Business

Response:

Dear Sir/Madam;

Thank you for notifying us about complaint #ID [redacted] filed by [redacted] as outlined in your letter.

[redacted] called Quality stating that her air conditioning unit was not cooling: We made an appointment the same day and sent two (2) technicians to her home. The technicians found a shorted compressor. I gave the customer two (2) prices, one to change the condenser only, and one to change the entire system which is a furnace, coil and condenser. [redacted] chose to replace the condenser only stating that that was all she could afford at the time. She really needed to replace the entire system as the equipment is very old.

[redacted] called several times after that to which we responded every time. We went back numerous times at no charge. Her air conditioning will not go below 75 degrees. The reason is that she needs a new coil and furnace which she was told previously. We also cleaned the condenser coil at no charge. The air conditioning system is working great but would work much better if the whole system was replaced.

We are more than willing to resolve this issue but our decision remains that she needs to replace the furnace and coil in

order for her air conditioning to work at its peak.

Thank you for your consideration in this matter.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sir/Madame;

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