Quality Equipment

Correct repairs not done,other things done to keep tractor coming back to shop
In June of 2014Ibought a used tractor(not from this dealer)it went to shop at Quality equipment of Wallace,nc,to have the LIFT fixed.They said it needed a wiring harness,I told them to do it.Sent tractor home after2-weeks,LIFT still did not work.They had replaced other things.Tractor in and out of shop until 12/15/2015.All these repairs cost almost $14000.00.Needless to say,Iam out of money.I feel like if the wiring harness was replaced ,tractor would have worked.Problems with repairs they did make,not all worked right.The last time in shop was Dec of 2015,I told them to call me before they did a repair,they did not,and wanted $for what they did.I told them to take off what they did and send my tractor back.Ihave talked to manager there many times.Manager told me in January of this year that he would make it right,he wanted my farm number,but after I told him that I did not have one,he said

Took lawn tractor in for service to check a problem, they told me the engine was ruined.Date: 6/26/2015Work order number: [redacted]Model: [redacted]I took my lawn tractor in for service because it would not start, and there was gas in the oil. I expected it to be a fairly simple fix, such as the carburetor float being stuck and flooding the engine. The service consultant called me to inform me the engine was ruined, and one of the cylinders was 40% short on compression. That seemed mighty suspicious to me since it ran fine the week prior. I'm fairly mechanically inclined, but I'm just not familiar with those engines. I went and picked the machine back up, and took it to a guy I know who has been working on [redacted] engines his whole working life. He spend 30 minutes looking at it, and determined the spark plugs had gone out, causing it to not burn all fuel in the combustion chamber and eventually flooding the engine. He took the plugs, sand blasted them and put them back in the engine and it started right up. He also did a compression check, and both cylinders had right at 200psi. Perfect compression. My problem with Quality Equipment is the blatant lie they told me to try and get me to invest a couple thousand dollars in an aftermarket engine. Desired SettlementI'm not so concerned with the $40, it's not a ton of money. I'm more concerned with the ethics and business practices of this service department. Telling someone a blatant lie is unethical. I do, however, think I should be given my $40 back on principle.Business Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]Mr. [redacted] was contacted by phone by a member of our corporate staff. Since we are unable to verify the validity of our diagnostics without getting the machine back to our service department, and because Mr. [redacted] is satisfied with the second opinion that he obtained, we have agreed to refund the diagnostic fee of $40. A check has been mailed to the customer. Service work can be an inexact science. We strive always to give quality service and to satisfy our customers. Our company will always consider any reasonable request made by a customer who is dissatisfied, and attempt to arrive at a satisfactory resolution. Consumer Response This matter has been resolved.Final Consumer Response

This company charged for "diagnostics" fee without telling me about it. When I picked up the mower, they charged me more than they said on the phone.This company replaced the engine of my lawn mower some time ago and it stopped charging the battery. So I took it back, but the warranty period was over. I asked them to check out what's wrong and asked them to call me with estimates to fix. At the same time I asked them to perform general "tune up service" for the mower. When they called me, they recommended a new engine for over $800.00 and I asked them to quote me the price to just fix the problem. When they called me second time, they said that replacing the broken parts will cost me over $500.00. I then asked them to just put the mower back the way it was without doing any repair. This is when they told me that there will be $40.00 charge for diagnostics. I told them that I didn't like the fee because they didn't tell me anything about it but they said it was their company policy. So I told them that I will pay that. Two days after that, I went to pick up the mower but it was still not put back together. I had to wait for them to complete that. When I went to the service office, they said the fee is $80.00 because their technician spent too many hours. I complained about it and said that the fee would be $40.00, but I had no choice but pay $80.00 to get my mower back.I feel like they don't care about anything but my money and I didn't get any problem resolved.Desired SettlementI would like an apology from the business and refund of the "diagnostics" fee I had to pay because they didn't tell me anything about it first, and then doubled what they told me on the phone. I am sincerely hoping that they did NOT do this to me because I look like an Asian person. I am a retired person and if this business does not do what's right, I plan to spend my free time to write about this company's bad practices wherever I can write reviews online.Business Response This letter was sent to Mr. [redacted] on March 16. We had been unable to reach him on the phone.In response to Mr [redacted]s complaint on 03/16/15:Mr [redacted],In reference to your complaint regarding our service department at Quality Equipment LLC in Fuquay Varina NC I would like to extend my sincerest apologies for our lack of superior service. It is our policy to charge a diagnostic fee in the event that a repair is not performed in an effort to cover the time the technician spends on the job. In your situation it was necessary to provide an extensive diagnostic in order to determine the severity of the repair job and provide an accurate estimate. However, it was communicated to you that the cost of that diagnostic was to be $40 and not the $80 that you were charged.Our service department used poor judgment in determining the charges to you and you are correct in that you are owed a refund of the overage.At your convenience please contact us so that we can resolve this matter as efficiently as possible.Thank you for your understanding.[redacted]Quality Equipment LLC

Earlier this summer I took my riding lawn mower to be fixed the service dept told me that it was a carberator problem and repaired it ,it worked for about 3 weeks and broke again I took it back to [redacted] they once again told it was the carberator and that I needed a new one I told them to get it. I purchased a new mower from [redacted] and was using it. The other day I went to move the old mower that [redacted] had fixed and it wouldn't start I took, it to another shop they fixed it and said they had to put a new carberator on it. They said it was an old carberator on it and parts were missing. I went to John deere and told tim the individual in the service dept He was very arrogant and asked me what did I want him to do I should have brought it back. This is how they treat their customers and I had just bought anew one from themDesired SettlementAn apology and the price of the part they didn't put onBusiness Response Mr.[redacted] was mailed the following letter today regarding his complaint:Dear Mr.[redacted]:I received notification yesterday of your complaint # [redacted] to the Revdex.com. I apologize for any problem that you encountered when bringing this complaint to us.[redacted], our service manager, was correct when he said that you should have brought the repair back to us if it was unsatisfactory. Our policy is to stand behind our work and make anything right that was not done correctly.In reviewing the repair history on your machine, it appears that when we first worked on the mower, we attempted to clean and repair the carburetor. Three weeks later when you notified us that had not solved the problem, we replaced the carburetor. We sold you the replacement carburetor at cost and did not charge you any labor. Our records indicate that we did put a new carburetor on your Z225 on June 3, 2014. We will be happy to try and resolve this problem for you. In order for us to so, please bring a copy of the repair bill from the shop who said we did not replace the carburetor and the parts that he took off and replaced. That is the only way that we can determine if we were truly at fault. We have no way of knowing how much the mower was used between June of 2014 and the present time. We don't know if the problem came from contaminated gas, or if the carburetor we installed was defective.The dollar amount here is very small, and we could easily give you a refund and not pursue the matter. However, you would feel that we had tried to cheat you in some way. I assure you, that is not the case. Our business has been here for almost 50 years, and we make every effort to deal with all our customers fairly.I look forward to helping you resolve this matter.Regards,[redacted]Branch ManagerConsumer Response I dropped a copy of the bill and the old part off at Mr [redacted] place of business on the 2nd of feb, The young lady said she would put it on his desk because he was away st a meeting [redacted]

Correct repairs not done,other things done to keep tractor coming back to shop.In June of 2014Ibought a used 6310 tractor(not from this dealer)it went to shop at Quality equipment of Wallace,nc,to have the LIFT fixed.They said it needed a wiring harness,I told them to do it.Sent tractor home after2-3 weeks,LIFT still did not work.They had replaced other things.Tractor in and out of shop until 12/15/2015.All these repairs cost almost $14000.00.Needless to say,Iam out of money.I feel like if the wiring harness was replaced ,tractor would have worked.Problems with repairs they did make,not all worked right.The last time in shop was Dec of 2015,I told them to call me before they did a repair,they did not,and wanted $1800.00 for what they did.I told them to take off what they did and send my tractor back.Ihave talked to manager there many times.Manager told me in January of this year that he would make it right,he wanted my farm number,but after I told him that I did not have one,he said he could not do anything about it.The probem has always been the LIFT not working,this has to work to use bush hog for cutting grass.[redacted] is supposed to be top of the line tractor,but they are the only ones who can work on them.Desired SettlementI want them to fix the LIFT, so I can use my tractor for the reason I bought it,with NO charges to me.Business Response Revdex.com Case: XXXXXXXX[redacted]Used 6310 hitch issuePrior Invoices: XXXXXXX Oct14 - Hitch would not work because the draft sensor failed. Quality Equipment LLC fixed the problem and the machine left working within manufactures specification XXXXXXX Nov14 - Customer complained of hydraulic problems when operating the loader. Quality Equipment LLC diagnosed the complaint and found the Loader SCV was flowing at all times causing the HYD fluid to overheat. Quality Equipment LLC corrected the issue and returned the machine to factory specification. XXXXXXX Nov14 - Mr. [redacted] complained the hitch would not work. Quality Equipment LLC found the stepper motor installed in October 2014 had failed. The part replace under warranty with no charge to customer. 1477184 May15 - The 6310 tractor was showing a fault code for the hitch position. Quality Equipment LLC diagnosed the code on the machine and found the pins inside the harness had failed. Quality Equipment LLC repaired the issue by installing new pins XXXXXXX Dec15 - Customer complained of his hitch not working. Quality Equipment LLC transported the Tractor to our shop for diagnostics. The reason for the hitch not working was the shield protecting the wires had been torn off and the wires were ripped out of their connectors. Quality Equipment LLC started the repair and called the customer with the full quote to repair, customer declined to complete the repair and requested we return the machine to previous state when it entered the shop. We complied with his request. XXXXXXX Dec15 - Transportation charges for declined quoteResponse to Complaint:Quality Equipment LLC has worked on Mr. [redacted] tractor and quoted and repaired items that he has approved. Mr. [redacted] 6310 no longer has warranty and we are willing to repair his tractor to his level of satisfaction for a quoted amount.Consumer Response As you can see,the hitch has repeatedly been the problem ,if the wiring harness was put on in the begining,(as I was told it needed the first time it was looked at)I think it would have worked fine.As far as the cover gone,it was gone when it came back from shop,which I told them about.I think some of a refund would be exceptable.Final Business Response I apologize for the late response. All of Mr. [redacted]'s repair orders were carefully reviewed. Each time he brought his tractor in for repair, we communicated to him what was wrong and what needed to be done. It is our understanding that the tractor was purchased at an auction. It has over 9000 hours on it and was in poor condition the first time we saw it. In December of 2015, the tractor came in with damage to the wiring going to the hitch that resulted in the controller shorting out. That was physical damage, not equipment failure. The shield had been torn off and wiring damaged. He was advised at that time in writing that he needed new wiring harnesses and declined. He had been verbally advised prior to this visit that he needed new wiring harnesses and asked us to repair, not replace. We repaired the tractor and notified Mr. [redacted] of the charges. He refused to pay them, and asked us to remove any parts that we had installed. We did so at his request. We do not feel obligated to financially supplement Mr. [redacted]'s As-Is, Where Is purchase. We have dealt with him upfront each time he has engaged us to repair his tractor. We will continue to do so, as that is the policy of Quality Equipment.