WHEN A VEHICLE COMES INTO MY SHOP FOR A SMOG TEST THE TEST PROCEDURE IS TO TEST THE VEHICLE AS ARRIVED THAT IS THE LAWTHEIR IS NO PRELIMINARY INFORMATION REQUESTED FROM THE CUSTOMER AS TO THE CONDITION OF THE VEHICLEI PERFORMED THE SMOG TEST ON MRS [redacted] VEHICLE EXACTLY AS OUTLINED BY THE TEST PROCEDURES LAID OUT IN THE BAR'S SMOG CHECK INSPECTION MANUALHER VEHICLE FAILED THE SMOG TEST DUE TO ISSUSE'S I HAD NO CONTROL OVERHER HUSBAND CAME INTO MY SHOP LATER DEMANDING A REFUND AND I EXPLAINED TO HIM THAT I PERFORMED THE SMOG TEST ON HIS WIFES VEHICLE AS OUTLINED IN THE SMOG CHECK MANUALEVIDENTLY HE WAS NOT SATISFIED WITH MY EXPLANATIONI INFORMED MRS***S HUSBAND THAT HE COULD CONTACT THE BUREAU OF AUTOMOTIVE REPAIR AND GAVE HIM THE PHONE NUMBER IF HE WANTED TO LODGE A FORMAL COMPLAINT[redacted]
WHEN A VEHICLE COMES INTO MY SHOP FOR A SMOG TEST THE TEST PROCEDURE IS TO TEST THE VEHICLE AS ARRIVED THAT IS THE LAWTHEIR IS NO PRELIMINARY INFORMATION REQUESTED FROM THE CUSTOMER AS TO THE CONDITION OF THE VEHICLEI PERFORMED THE SMOG TEST ON MRS [redacted] VEHICLE EXACTLY AS OUTLINED BY THE TEST PROCEDURES LAID OUT IN THE BAR'S SMOG CHECK INSPECTION MANUALHER VEHICLE FAILED THE SMOG TEST DUE TO ISSUSE'S I HAD NO CONTROL OVERHER HUSBAND CAME INTO MY SHOP LATER DEMANDING A REFUND AND I EXPLAINED TO HIM THAT I PERFORMED THE SMOG TEST ON HIS WIFES VEHICLE AS OUTLINED IN THE SMOG CHECK MANUALEVIDENTLY HE WAS NOT SATISFIED WITH MY EXPLANATIONI INFORMED MRS***S HUSBAND THAT HE COULD CONTACT THE BUREAU OF AUTOMOTIVE REPAIR AND GAVE HIM THE PHONE NUMBER IF HE WANTED TO LODGE A FORMAL COMPLAINT[redacted]