Quality Inn - Modesto

I am attaching a copy of Folio for Mr [redacted] for his stay at our propertyOur records show that he checkinto room on August 21st at 1:06pm and checked-out on August 22nd at 11:50am.I am attaching an article from our local paper, which is self-explanatory about the incident.On August 22nd, at around 6am, there was a fire in the adjoining property owned by CaltransIt was a fire in the vegetation or dry grassFire department was called to control the fireSince the fire was rather close to our property, we were instructed by Fire Chief to evacuate all guests from hotel, which we did y alerting all the guestsFire Alarms were activated.In about to mins, the fire was extinguished and all the guests were allowed back into the hotel by the Fire Chief.I am glad the fire was swiftly controlled and there was no casualtyGod Forbid, if Mr [redacted] suffered any injury, he would be playing a "Different Tune".Anyway, at this point, I am withdrawing the 20% goodwill refund that we had initially offeredIf Mr [redacted] would like to make a claim, it should be directed to Caltrans.Sincerely, [redacted]

I am resoundingly rejecting this response because: Their response is ludicrous at best first of all, I NEVER checked out The fire forced me out, from a deep sleep, in my underwear, at 5:am..not 6am They just lied to make it appear that the rousting from the hotel was at a more "convenient" time LIES> Frankly, I was scared to death I was on an extended trip out west, and could not stand outside while the fire was being fought I left the hotel, never checked out Also...My room, faced the fire The attached photo proves it**I also had no idea when awoken what the extent of the fire was Pounding and screaming to "GET OUT" was all I knew The fire at the window proved I had no exit**Also, the Captain of the Modesto Fire co that was on scene states that some of the windows on the affected side of the building had cracked and warped from the flames and heat He personally told the GM I am certain he can be reached If the hotel has not done repairs to those windows , then they are compromised and are a further safety hazard.I assure you, I will continue to complain and post about this incident to any and every authority This is outrageous, insanity Nowhere here have I asserted any accusation of being traumatized..but I was At 61, I could have easily had a heart attack or stroke from this I would also ask the Revdex.com to do a cursory investigation and search as to the posted, public accessible, online record of the General Manager My own revealed quite a bit of very interesting material This man should not be allowed to run a hotel His court record in Stanislaus County Caalone should be alarming to all...Such unbelievable insensitivity is UNACCEPTABLE in the hospitality field Obviously, the management rescinded its offer (unacceptable 20% refund) because I am exposing them to this scrutiny They should be thoroughly ashamed I am retired law enforcement I am not a liar, exaggerator or make things up I also do not sue people Never have I almost never make any type of formal complaint..and yet this one is so needed

We believe Mrs***'s claims to be false. We had a third-party pest control company come and verify that there were no bed bugs in the room. A professional spent minutes in the room
looking for bed bugs and found none. Attached is a copy of the report of their findings. We will not offer any kind of compensation for this and consider this matter closed. Furthermore, we ask that Mrs*** patronize other hotels when in the area

I am attaching a copy of Folio for Mr. [redacted] for his stay at our property. Our records show that he checked-in into room 116 on August 21st at 1:06pm and checked-out on August 22nd at 11:50am.I am attaching an article from our local paper, which is self-explanatory about the incident.On...

August 22nd, at around 6am, there was a fire in the adjoining property owned by Caltrans. It was a fire in the vegetation or dry grass. Fire department was called to control the fire. Since the fire was rather close to our property, we were instructed by Fire Chief to evacuate all guests from hotel, which we did y alerting all the guests. Fire Alarms were activated.In about 30 to 40 mins, the fire was extinguished and all the guests were allowed back into the hotel by the Fire Chief.I am glad the fire was swiftly controlled and there was no casualty. God Forbid, if Mr. [redacted] suffered any injury, he would be playing a "Different Tune".Anyway, at this point, I am withdrawing the 20% goodwill refund that we had initially offered. If Mr. [redacted] would like to make a claim, it should be directed to Caltrans.Sincerely,[redacted]

I am rejecting this response because:
My Boyfriend and I only rented the room because he visited
me in Modesto on his off day and I live with my father and there isn’t a whole
lot of room. His name is [redacted] drives big rigs for a living so
he’s on the road anywhere from 1 week to various amounts of months. [redacted] is
the one who found the bug in the bed and killed it on the sheet. We even provided
a picture.  I do understand that this
hotel may have provided good service for people in the past and maybe even
currently, but I didn’t get the best service when I stayed there. The manager
didn’t even apologize,   In fact I was told by ______ (very rudely)
that “I brought bugs with me to Quality Inn”. I’m not concerned about getting a
refund. However, I just want this hotel to be honest and give their customer
the best service. I’m not in different motels all the time because have a place
to live. I work for 21 attorneys in San Francisco and this would not be
professional for me to have bedbug bites on my body.  
I did stop by another hotel right before I drove to Quality
Inn. The hotel was right down the street from Quality Inn. I refused to rent a
room there due to the horrible rude service I received before I even hand the
guy my money.
On the phone I asked the manager at Quality Inn if there
were any recent complaints. He specifically told me that it has been 2 years
since someone complained about bedbugs. I did a little research on line and
discovered that there was another couple that rented a room from this same
Quality Inn with the same complaint of bedbugs. The case was closed due to
Quality Inn not replying to the Revdex.com con they closed the case. However, this is
a complaint nonetheless. This complaint was filed in June of 2013. 7 months
before I rented the room. When I discovered this information I realized the
manager told me a false statement about any recent complaints of bedbugs.
As far as I’m concerned it’s not about the $65.35 that I
paid. It’s about providing a clean bug free room for what I paid. I would like
the word to get out about what’s going on at this hotel or at least they can
find an actual reputable company to use for their inspections. It’s not fair to
me or any other customer that will most likely receive this type of treatment
from Quality Inn. This Pest company isn’t even Revdex.com certified but is said to
have been around since 1981.
Bottom line is if I paid my money I don’t intend on getting up
that early on a Sunday morning unless I was going to church and I wasn’t going
to church that day. I was trying to enjoy some quality time with my boyfriend
away from the kids at Quality Inn but didn’t get the service that was supposed
to be provided instead I got bit up by bedbugs. This is unfair and no one
should have to be subject to this type of experience and treated as if it’s
their fault.
Sincerely,
[redacted]

Review: My complaint details are as follows.BED BED BUGS!!!!Today is February 3, 2014 I initially rented a room from Quality Inn on February 2, 2014 because I travel to Modesto every weekend from the Bay Area and this weekend I brought my boyfriend of 8 years out to Modesto with me. Im usually at my fathers apartment for the weekend so I dont need to rent a room other weekends, but since I had my boyfriend with me I didnt want to crowd my fathers small apartment. We checked in at Quality Inn in Modesto at 12:42 am. It was pretty late when we checked in because we watched the Super Bowl with family and visited. The hotel appeared to be clean, even when I stepped into the room ([redacted]). [redacted] the Front Desk person told me that the Card Key system wasnt currently working and that she would have to open it for me and leave the latch from the lock pulled back for me to get in without the door closing on me. I went to sleep between 1:45 and 2 am. I dont know what time it was when I woke up to what felt to be some kind of bump on my right arm (kind of painful and itchy at that time). Although it was very dark in the room due to that fact it was between 2am and 5am I was half asleep but I asked my boyfriend while we were lying in bed asleep to feel the bump on my arm. He felt it and went back to sleep. A little while later I felt what appeared to be another bite on my left arm so I asked my boyfriend to switch sides with me to make sure I wasnt imagining things. As we switched sides I got up to use restroom and told my boyfriend to dust the bed off. No sooner after he cut on the light to see if there was something in the bed, he thought he saw something but wasnt quite sure then he pulled the blanket back and it was a bed bug running across the bed. He killed it and took a picture of it. After that we hurried up and put on our clothes and went to the Front Desk to alert [redacted] (the front desk clerk). [redacted] explained that this has never happened on her shift in 4 years. I asked her about filing a complaint then [redacted] took the proper procedures to do so (to my knowledge I assumed it was the proper procedure since shed been working there for 4 years) and she told me if I wanted a refund that I would have to call the manager at 10 am because thats when his shift starts. [redacted] then told me that she will file the complaint. I didnt call the manager right away because I was at work in San Francisco and end up getting a call from [redacted] at 12:06pm He identified his self as [redacted] the manager with Quality Inn in Modesto. He told me we pulled up the entire carpet and check the bed and checked the entire room and there were no bugs. I then told him that there was a small blood spot on the sheet of the bed where my boyfriend killed the bedbug and that we took a picture of it as well. [redacted] then told me that doesnt matter Then he told me I could be showing him any picture. He then told me again, we looked thoroughly through the room and there were no bugs. I then told him, the front desk person [redacted] saw the bites on my arm and even wrote on my receipt that she witnessed the bite marks on my arms. [redacted] also told me that he will have a professional come and inspect the room in the next couple of days for bedbugs and that he will contact me so that he can forward the findings to me via e-mail or by fax. I then suggested to him to make sure this is a legitimate company and that I would like to see the findings. I also asked him for my refund, but he told me there will be no refunds or discounts. I then asked because I didnt get the proper service from your hotel you wont be compensating me for the inconvenience of me having to wake up to bedbug bites and having to be terrified of this before it was even daylight? I then also told him something has got to be done about this. [redacted] then told me I could have brought the bugs in the room with me when I came. He also said to me You could have had the bites before you came to Quality Inn. I then told him this is the quality I dont want to spend my money on and that this was not right of him to say these things to me.Desired Settlement: I would like a refund and also a document posted somewhere in their lobby notifing customers that their establishment is certified with the [redacted] Health Department to be clean every year.

Business

Response:

We believe Mrs. [redacted]'s claims to be false. We had a third-party pest control company come and verify that there were no bed bugs in the room. A professional spent 25 minutes in the room looking for bed bugs and found none. Attached is a copy of the report of their findings. We will not offer any kind of compensation for this and consider this matter closed. Furthermore, we ask that Mrs. [redacted] patronize other hotels when in the area.

Consumer

Response:

I am rejecting this response because:

My Boyfriend and I only rented the room because he visited

me in Modesto on his off day and I live with my father and there isn’t a whole

lot of room. His name is [redacted]. [redacted] drives big rigs for a living so

he’s on the road anywhere from 1 week to various amounts of months. [redacted] is

the one who found the bug in the bed and killed it on the sheet. We even provided

a picture. I do understand that this

hotel may have provided good service for people in the past and maybe even

currently, but I didn’t get the best service when I stayed there. The manager

didn’t even apologize, In fact I was told by ______ (very rudely)

that “I brought bugs with me to Quality Inn”. I’m not concerned about getting a

refund. However, I just want this hotel to be honest and give their customer

the best service. I’m not in different motels all the time because have a place

to live. I work for 21 attorneys in San Francisco and this would not be

professional for me to have bedbug bites on my body.

Review: My son and I stayed at the Quality Inn Modesto on Sept. 14-15, and were outrageously mistreated by the staff at the direction of the owner.

My son and I are residents of San Francisco who traveled on Sept. 14 to Modesto because of a family emergency. We stayed at Quality Inn Modesto, and checked in on the night of the 14th. We were recommended to this hotel by a local relative for its presumed quality and care, hence the name Quality Inn.

We arrived without incident on Sept. 14, and at that time I said to the person at the desk that I would need a late checkout owing to family religious services that did not let out until 1:00 the following day (Sunday). In my many travels in 25-plus years of business life, I have never had any trouble with late checkout requests; I have always notified in advance, and hotels have always handled this amicably with me.

On Sunday, Sept. 15, as I was in the shower, my 11-year-old son began to report to me that the front desk began calling repeatedly beginning around 11:20am. He made it clear to the persons he spoke to that I was fine and he was fine, but that we were having a late checkout and waiting on a family member to arrive, as had been prearranged.

Shortly after 12, a representative from Quality Inn arrived at the door of my room; I later discovered that this was [redacted] who was on the front desk Sunday morning and also this morning when my executive administrator called. My son explained once again that nothing was wrong; he and I were had already arranged late checkout. Ms. [redacted] that if we did not leave our room by a certain time, the Modesto would be called. My son is only 11 years old; he is a minor. For him to even be threatened in such a manner is absolutely outrageous.

Just before I got out of the shower, the front desk called again; my son knocked on the door of the shower and asked what he should do. I called the front desk thereafter, at 12:50; I was told I had to be out of the room by 1:00. I said I would come down shortly, and came down with my son, who identified Ms. Sanderson as the person who had come to the door of our room.

When I spoke with Ms. [redacted] I asked her if she had been instructed to take the actions and make the statements that she had toward me and my son. She said she had acted and spoken as given instruction by owners and management, and repeated only what they had told her to do and say. I advised her that even though I do not hold her directly responsible, her conduct was highly inappropriate, particularly toward my son, who is a minor.

Also, I noticed that Ms. [redacted] had told my son that we were to be charged an extra $20 for the late checkout. I shared that first of all, that information should have been shared with me, and that we had already arranged late checkout and no additional fee had been mentioned at that time, so I demanded that the $20 be reversed. However, when I checked my account today, I have found that the $20 charge has not been reversed as of the 14th.

I was advised by Ms. [redacted] that someone from management would be calling me that very day to resolve these issues, but as of yet, no one has called. My executive administrator has followed up, and the general manager, Praschil [redacted], is supposed to call me today at noon, but I have chosen not to wait on Quality Inn's processes, and instead chosen to file my complaint with the Revdex.com.Desired Settlement: The settlement I desire is as follows: a written apology from the owners & management of the Quality Inn Modesto, and changes in business practices/customer care & service training for his staff, relative to proper care and communication towards customers, minors, general public & clients.

I am seeking the return of the $20 late checkout fee, immediately; if this is not done today, I will consult and advise my bank to disavow the entire transaction and file a dispute. I fully intend to pay what I owe for my night's stay, but I will not tolerate arbitrary charges, particularly after my son and I were subject to insensitivity, unprofessional behavior, and poor judgment and actions.

Should there be any questions or concerns, please contact my executive administrator, Ms. [redacted] D. [redacted], who can be reached at (XXX) XXX.5404 and [redacted]@momentumholdingsinc.com.

Business

Response:

Initial Business Response

The Management has reviewed the surveillance video of the time you checked in and no request for a late checkout was requested and subsequently granted. The front desk clerk attempted to contact you for one and half hour past the check out time with no success. Furthermore, as a courtesy we never charged you a late fee therefore there is nothing to reverse.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I have been requesting late checkout at hotels for many years; I can have witnesses from various hotels to prove it. No matter what was seen and not seen -- and I say "seen" because rare indeed are the surveillance videos in hotels that have audio and can even record conversations -- I did not break my practices on coming to Quality Inn Modesto in terms of requesting late checkout.

I notice that Quality Inn Modesto has completely dismissed the most important part of my complaint -- no one had the right, legally, morally, or ethically, to speak to my 11-year-old son in the manner he was spoken to. My son is a minor, a child; can you imagine how threatened he must have felt when a stranger came to his hotel room door and told him the police were going to be called, therefore suggesting the possibility that his father might be arrested before his eyes? I am deeply angered that in no response yet to this matter has Quality Inn Modesto addressed this part of my complaint.

I am not at all satisfied with the response from Quality Inn Modesto, a hotel that has had previous questionable activities on the hotel grounds that are a matter of record.

I am steadfast in my demand as to the written apology -- this is not negotiable! If further ignored I will wield my influence both in the community and business channels, to bring this matter to the greater attentions of the community, civic leaders and other relevant organizations within Modesto. This is an issue of honor, integrity and professionalism, all of which were lacking from this respective franchise and its personnel.