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Quality Inn of Roanoke Airport

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Quality Inn of Roanoke Airport Reviews (1)

Review: two employees drinking achole we paid for during reception.intoxicated knocked over cake tower ruind cake ,cupcakes ,topper, tower, Aug.30.31.2013 rehersal dinner no sevice threw dinner hardly.not given itemized statement only bill 202.00.reeption linda and man sitting tables up drinking achole provided by me so intoxicated linda knockec cake tower over ruined cake tower topper cupcakes and even took whole to go container of cupcakes before SHE knocked it over,thirlane road quality inn Roanoke va is where happened my husand accepted 550.00 dollars for what happened with out asking me just hotel 1300.00 dinner 200.00 cake 360.00 cake not including them taking pichers beer out to kitchen..she even brought smoosded cake next morning to breakfast area ask me did I want it [redacted] they said she was repermande fo serving but she was drinking too!SHE WAS THE WHOLE PROBLEMDesired Settlement: I believe the whole bill should have been comped !!!!! no one ever called me to apologize im referring to management,it ruind my wedding even guest were confronting them..my rehersal dinner should also be comped they gave my new husband 550.00 to forget it but no one ask me

Business

Response:

My Director of Sales worked with the guests to give them the best value for their money. They had a rehearsal dinner in the lounge. A bill was prepared with the total amount which the guest okayed and paid with a credit card and left a tip for good service. The reception was in the ballroom on the next evening.It ran from 4p.m. until 11p.m. In moving a table the cake topper with cupcakes was knocked over and the topper and several cupcakes were damaged. The staff was mortified and prepared to make this right in whatever way possible to the guests. The next business day my Director of Sales spoke with them and after apologizing we offered to pay for the damaged cake topper and offered them a free weekend with us including dinner on the house. They said that wouldn't do it. They were leaving for their honeymoon and were to call us after they thought it over. When they got back we called and asked what he and his wife had decided. He said $525.00 be fair. We contacted our boss and he also felt terrible about what had happened so he told us to refund $550.00 for the damage to the cake and topper. The groom was very pleased and asked that the refund be posted to his credit card. We did exactly what was asked of us. [redacted] Quality Inn Roanoke Airport

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Description: MOTELS

Address: 6626 Thirlane Rd, Roanoke, Virginia, United States, 24019

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