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Quality Inn Reviews (232)

roach infested
on feb 19 we checked into one of your quality inn hotels located at 3910 kilgore memorial drive birmingham Alabama and it was the worse experience I have ever had in a hotel to start I was I was put in room which was a adjoining room but the adjoining door didnt lock the heat didnt work so they moved us to room 247 and it was worse the key card didnt work if we went out we was locked out and they had to let us back in but what was even worse there was roaches walking down the walls I have it on my phone never ever will I trust your reviews which had to be written by your staff that hotel was a MESS and Like prostitutes live there not good not good very very DISAPPOINTED

Racist place
My check in was absolutely awful embarrassing... We registered under his name td and paid with my card.. But when the man a the desk seen td was a black man and I was a white woman he questioned us several times then had my provide id and continued with 3 papers for me to sign stating that I approve the charges. I felt as if I was harassed for my color being white/black together. then he told us no pets but I turn around and there sits a dog as big as me laying on the floor.

This guest has been going back and forth thru choice hotels and the hotel here pesonally where he stayed atI cannot go into depth in which action was taken hereHowever, I can inform you the just of his situation with us when this guest stayed with us full days without any issuesHe came down to the front desk after 9pm on his last night demanding a full refund due to a spider he found in the roomFront desk personal offered to switch his rooms which he declined and thru his hotel key at front desk staff then left the hotel after this scene he caused in front of other guests in our lobbyUpon checking the room, no bugs of ANY kind were foundI refused to issue a refund to guest from us at the hotelHe then contacted corporate office at Choice Hotels who also decided in the matter that this guest should not recieve a refund

My hotel room is entered randomly using a card allowing public to see me naked, my body wash was stolen while I was gone I have used Quality inn on Jameson for many monthsWhile checking in they notify me that check out is at My hotel room is often entered during early mornings by cleaning staff without permission they have seen me naked on many occasionsI have made verbal complaints to their receptionist numerous times On Thursday 5/24/I rented a room from quality, on Friday 5/25/coming back to my room from breakfast at 10am a cleaning staff had already taken the sheets off my bed and was in the bathroom cleaning I gather my belongings noticing my body wash is missing I asked the present cleaning staff she replied she hadn't seen itWhile checking out I resurfaced my missing body wash, the manager was very rude stating that they're not responsible for missing items although I hadn't checked out yet and they allowed their staff in my roomHe even said that he want

I have been researching this guest [redacted] profile to find out if he is who he says he isHe mentioned to my front desk staff member that he is a pastorI have searched for him and could not find himEven though there was smell of marijuana, I have "voided" what was still lingering as an "authorization" of $and I will email the guest and ask him for his bank's telephone number so that I can ask them to release the $back to the guest's credit cardI did not see any other extra amountsThe only sale amount was of $ If you have any questions or would like to speak with me, you can reach me on my cell at [redacted] -- Thank you, [redacted] - GM

Our home caught fire in May and during the time of being out of we paid Atlantic off through our contractorThey advise all filters were replaced and all the equipment was checkedWhen the house caught fire there were people living in our home and the filters did need changed, but my husband and I are the only ones who mived back into the house as of 10/31/The water was horrible so we called for servicing and was getting charged for a tech to come out even all the filters were supposed to be changed in August and no one was here to use the water till October We have been going back and forth with this company ecause they say the changed filters, we know they havent and we refuse to pay for a service call of $dollars to determine they did not do there jobMy husband is a disabled retired veteran we are on a limited income and we cant afford to pay this company undue monies they havent even done a job to earn

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ I am responding to a guest complaint for [redacted] and case X XXXXXXXXOur guest [redacted] did in fact call and inform us that her boyfriends credit card had been charged three timesAs I looked at the information we had in our computer, I saw that a credit card belonging to a MrTy Mosher had been charged accidentallyI then received a call from the online source that booked the reservation stating that our mutual guest had been wrongfully charged, I agreed and reversed the charge and then proceeded to charge the appropriate card number given to me by the online companyLater that day I received acall from our guest once again and she stated that nothing had been taken care ofI explained the steps I had taken with the online booking party and that according to our computer, we did accidentally charge her boyfriends card just once, but I had in fact reversed that chargeShe explained that her statement is showing three charges form our hotel, I offered to send her a receipt to offer her peace of mind that we did "In good faith" reverse that charge and I will try to figure out why three charges are appearingShe did in fact decline my offer to send this information to her, I insisted that we did take care of it on our end and that I would call our processing company to see what the issue wasWe then finished our conversation and she was understandably upsetI called the online booking company first to make sure they did not charge her three timesThey said they did not, but questioned why she was contacting the hotelThe representative told me, "I don't know why she's calling you, we sent an email to her stating that the issue was resolved." I said I didn't know but that I just wanted to make sure you guys didn't charge her three times, He verified and said they did notI then called our processing company to make sure there was not a mistake on their endHe ensured me that there was only one charge to MrMosher's specific card number, and that there were not three chargesI replied that I knew about the one charge and that I had reversed it He stated that he did not know why there were three charges on our guest's statement and he then gave me a processing number that should appear with that one charge and anything else that shows as our charge should be disputed by our guest with their personal bank to get those transactions taken off their accountI then called Ms [redacted] 's number and left a message on her voicemail sharing the information that was shared with me and how to take care of the situation, I don't know if Ms [redacted] was able to reach her bank and clarify the situationI understand it's been a very frustrating issue for our guest because I have been in a similar situation myself, but I believe that we have taken every step possible to ensure we fixed our mistake and that no party has charged MrMosher multiple times regarding the stayAlong with this letter, I am sending a copy of the final transactions that took place on her accountYou'll see on May 1st we did mistankenly charge MrMosher's Visa card in the amount of $74.12, but when contacted by the online booking company on May 11th, we did adjust that transaction and reimburse the money back to his Visa card in the amount of $On that same day, I also charged the proper merchant card (Master Card) given to me for these transactions in the amount of $ If there are any further questions or information needed, please feel free to contact the hotel and we will be more than happy to help Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Quality inn still owes a refund for $they already received a $dollar payment from Priceline for the one night stayQuality inn charged us twice in the amount of $in which only one was refundedI have contacted Priceline and they confirmed that quality inn received a payment for my reservations in the amount of $dollarsAs it stands quality inn has taken a $dollar payment and a $ paymentI want to be compensated for my time as well as I was not provided with my king size bed as booked in my reservations Final Business Response / [redacted] (4000, 9, 2016/06/15) */ Dear Ms [redacted] Let me once again apologize for the inconvenience this has causedAs you are aware, I have been working on other cases similar to yoursThrough this process, I have contacted five different credit card sources and all have confirmed with me that we followed proper refund procedures and that Mr [redacted] credit card company is responsible to release the fundsI have learned that our guests in this situation, have credit card companies that are now holding their funds for daysThis is a situation that we here at the hotel can not controlIf this is the same process in your situation, Mr [redacted] funds should have been released days after our reimbursementAlthough we can not control the hold period, I have learned that I can talk to our customers personal bank and give them an authorization code as proof of releaseThe bank will then take that into consideration and release the funds according to their proceduresPlease give us a call here at the hotel and I will call your personal bank on your behalfThe number for Mr [redacted] bank will be on the back of his credit cardI hope this information helps Sincerely, [redacted] Front Office Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.While the business claims that the hotel rooms are regularly inspected and treated on a monthly basis, the evidence of bed bugs in room was extensiveUnder the mattress and on top of the boxed spring were casts of bed bugs and bed bug excrement indicating that the bugs had been present for some timePlease see attached photo evidenceAdditionally, while we left behind a coat and a dog bed/ blanket in the room, we also had to dispose of our clothing and shoes before we left the hotel, in order to eliminate risk of bringing the contamination into our carYes, they did offer to wash the items, but washing and drying them on high heat sufficient enough to kill any bugs or eggs would have ruined the clothing and shrunk itMy husband had dress clothes on, with dress shoes (the shoes were worth $alone), and so with all of our name brand clothing, shoes, and a purse and wallet that was on the contaminated bed and obviously could not be laundered, the total of our losses DOES equal $as a conservative estimateThey may feel the matter is closed, but staying in this contaminated room cost us $extra on our cross-country tripI do not intend to chalk that up to "travelers risk." Regards, [redacted]

Dear Revdex.com: While we do regret that a portion of our market finds our mailing piece to be a nuisance We did, in fact, attempt to add disclaimers and cease the mailing, however, both attempts resulted in a loss of business While we understand that direct blind marketing can be a nuisance to some, it is a valuable tool in our organization, as well as many other companies Blind marketing direct mail pieces are used by many,many businesses throughout the U.SWhile there are a handful of individuals who are unhappy with this marketing program, we have acquired many new happy customers who now own our product and now enjoy clean healthy water in their homes Thank you

MrG [redacted] stayed with QUality Inn - Camarillo on 9-5-in room #This room is non-smokingMr [redacted] made reservation through Hotel.comI personally check the room #Bedroom had no smell like sewage, we just change new furniture and condition is perfectI am sorry to learn that Mr [redacted] ***s was not happy with roomWe never had any complain for room #Mr [redacted] ***s never complain about room while staying with us.We are unable to refund the $

I am writing in regards to a complaint made by a guest with the ID number of [redacted] , that stayed here at the Quality Inn on February 29th for one night, in one of our Non-Smoking roomsHer complaint against Quality Inn is that we charged her a $cleaning fee, this is a true statement, however the guest signed our policy that stats we charge this amount, not only if the room has been smoked in, but also if the guest brings marijuana into our non smoking room as well, due to the intense smell of marijuana we have to put the room down for two days to let it air outNot only did one person check the room, but three different people checked this guests room to indeed make sure marijuana is what the smell was in this guests room, also pieces of marijuana were found inside the trash canWe did not lose her deposit, the front desk attendant was just trying to find someone to check the room, before she ended up checking the room herself as wellI, the GM was contacted about this case, at the time in which it was going onI told the front desk attendant that, because three different people checked the room, that I was not going to give her deposit backWith this letter I am sending along a copy of the folio that the guest signed which in fact states the policy of the hotel with her initials that she read and understood the policiesSincerely, [redacted] ***General Manager [redacted]

From: General Manager VA [mailto: [redacted] ] Sent: Monday, November 24, 8:PMTo: [redacted] Cc: [redacted] apology letterDear Mr***, I am writing to apologize to you and your wife of the smoking accusations assaulted against you the night of your stay here with us at the Quality Inn on 9/5/thru 9/6/and you also stayed with us on 9/9/thru 9/10/I left a message to inquire on the church that you are a pastor at so I can send you a letter there also however I did not hear from youWe need to close this case therefore, I am writing a letter of apologyI hope you accept this apology and hope you have a wonderful ThanksgivingThank you --Thank you, [redacted] - GM

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIf the refund is issued, as promised, I will gladly consider a stay with this hotel againRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While the situation was resolved, it took several attempts before the problem was diagnosed and repaired We were blamed for the issue and told that we caused it when in reality, a warrantied part failed We are satisfied with the repair but dealing with the company was problematic Regards,

Complaint: [redacted] I am rejecting this response because:In response to the letter sent you from the business in question I fully disagree with the check out time, we left the business at 5:pm on the 7th of April 2017,which is the same day we checked in Upon arriving at this establishment we found it to be in disarray with refurbishment going onAfter checking in and going to our room we find garbage in the back side of the coffee pot so we went to the desk with the coffee pot in hand and showed the counter person the issue and demanded a new coffee pot to which it was givenThen we went to take a shower to find no water temperature adjustment working, once again we contacted the front desk who stated he was the manager and would send maintenance to fix it, and during this fixing of the water adjustment knob the maintenance man directly entered our room without knocking or announcing himself, to find me in bed resting and turned to leave, at this point I was very angry for the infringement on my privacyAt this time we wanted to leave to go get something to eat and upon returning to this establishment and our room, we find painting clothes, paint cans, brushes, hammers on the floor directly in front of our doorwayWe had to walk over them in order to enter the room We then received an emergency phone call at 5:pm and made the decision to check out In regards to the receipt situation, at checkout I asked the gentleman for a receipt for my records to be told they don't give receipts and that he could e-mail me one if I would put my address on a small piece of paper he gave me, and not only did I put my e-mail address on the paper but also included the room number on it so he would know what the address was for and also included my name and phone numberHe stated he would get it sent right away and upon arriving home I noticed days it had not arrived at which I notified Expedia of the situation and she was told also of my concerns about my stayShe put me on hold several times at which she said would contact the hotel and for me to waitShe came back with the information of the name of the Manager of the establishment and his phone numberI called several times to be told he was not there and hung up onI returned the call several times to be told he doesn't deal with these things and hung up on a 3rd timeI was very angry at this timeThey have been saying we checked out on the 8th of April and not the 7th as we did At this time I feel they are very misinformed and completely not professional in any wayI am still asking for a full refund due to all the misinformation and customer complaintsI will never stay at this establishment againI have never been treated to underrated in my lifeAnd no I am not taking advantage, just expecting good customer service and a refund for all my inconvenience For them to say I was never in contact with Expedia is truly information Please advise I expect better customer service in this situation Sincerely, [redacted]

They are very unprofessionalI work in different statesI always book to rooms for long staysI started my stay on 09/28/Explained we would be there till November was told there wasn't a problem with thatThen after we unload weeks of clothes and supplies we were told we would have to leave they were booked for this weekend 10/11/ and no rooms availableI ask them to help me find accommodations else where was told there were no rooms anywhere The manager was rude and her boss was even less helpI went to another chain and booked three rooms no problemWe work all over the United States and work with a lot of companiesWe will tell everyone we come in to contact with not to use this brand of hotelsI went on web site and it shows they have double rooms availableSo riddle me this why would the lie and say they had no roomsLet me answer this riddleThere's a home coming game in the city this weekend they want to jack up the price for the roomsFunny thing is we would have paid the higher price for the weekendI would not recommend the Quailty Inn in Cedar Rapids 33rd avenue location

From: Revdex.com of Metro Washington DC arial;"> Date: Mon, Jul 21, at 2:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: Tracey S*** < [redacted] > Date: Mon, Jul 21, at 2:PM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] To: "[email protected]" Dear [redacted] ***, Concerning this case, I had the [redacted] 's send me their statement from the bank We did indeed give credit back the charge of $Plus $fee they were charged from their bank They were indeed only charged $ Nothing moreIf you would like anything faxed over I can do that Thank You, Tracey S [redacted] FOM Quality Inn Sent from my [redacted] Phone

I received their card as well which indicates that they were unable to contact me by phone I thought I would check them out first BEFORE I called them and am glad that I did Why would I want to pay for a filtration system?

This letter is in regards to a complaint submitted about our business on 08/01/assigned ID# [redacted] .Customer: [redacted] Brooklyn, NY ***This guest had a Pre-paid No Cancel reservation at our hotel for nightsThe first nights stay this guest complained to the front desk agent on duty that he had became very itchy and thought his room to have an unpleasing smellThe guest did have a conversation with the front desk on his thoughts to possible causes a couple of them being allergies to bedding fabric or possible bed bug reaction or pesticidesDue to a plumbing issue on another floor that would have disrupted this guests stay in this assigned room along with guest concern management made a request to change and upgrade this guests roomThis was excepted by the guest until later in the evening the guest elected to leave the hotel complaining of difficulty breathing and the same odor in his new room.The next morning the guest was contacted and informed that after a room inspection there were no infestations found and that we use no pesticides in our treatment of bed bug casesGuest satisfaction is a main priority at our hotel and due to the guest not being happy we extended our apologies and made an exception to issue a refund for the remaining days not stayedAs we are unable to determine hotel fault/cause of guests reported reactions there will be no further refund issued.If there are any questions feel free to contact me anytime

Full refund has been issued as requested by guest

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Description: MOTELS

Address: 3560 Lakemont Blvd, Fort Mill, South Carolina, United States, 29708-6204

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4587900 0 0
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